Computer Skills And Knowledge Secretaries Must Possess

Project and Seminar Material for Office Technology and Management (OTM)

Project and Seminar Material for Office Technology and Management (OTM)


This project work attempted to identify the computer skills and knowledge secretaries must possess reference to ABC Transport Company District Office Owerri, Imo State.

Because of the smallest of the population sites the researcher used the researcher used the entire population of 75 secretaries for the study.

The researcher in order to get the needed result distributed questionnaire to some staff of ABC transport Company Owerri District Office and their response were converted. The researcher was able to found out that there are some effects of computer skills and knowledge secretaries must posses in an organization such as speed, and accuracy, neatness, easy edition, formatting and saving of document.

Finally, it was as a result of these findings, the researcher suggested that every secretary should try hard to posses a computer skills and knowledge by training so as to secure gainful employment in a modern office.

Table Of Content

Preliminary Page(s)

  • Title page
  • Approval Page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 purpose of the study
  • 1.4 Research Question
  • 1.4 Scope and limitation of the study
  • 1.5 Significance of the study

Chapter Two

2.0 Review of Related Literature

  • 2.1 Historical evolution of the computer skills and knowledge secretarial
  • 2.2 The component of a computer
  • 2.3 Computer skills and knowledge on keyboard
  • 2.4 Filling document and working with files
  • 2.5 programme and programming skills and knowledge

Chapter Three

3.0 research methodology

  • 3.1 Research Design
  • 3.2 Population of the study
  • 3.3 Sample size and sampling techniques
  • 3.4 Instrument for data collection
  • 3.5 Method of data collection
  • 3.6 Procedures of data analysis

Chapter Four

4.0 Presentation and Analysis of Data

Chapter Five

5.0 Summary of Results, Conclusion and Recommendation

  • 5.1 Summary of Results
  • 5.2 Conclusion
  • 5.3 Recommendation
  • 5.4 suggestion for further research
  • Appendix ‘A’
  • Appendix ‘B’
  • References

Chapter One

1.0 Introduction

1.1 Background Of The Study

In recent years, there has been a great advanced in science and technology. This advancement is growing rapidly and its impact is felt in all part of the world and in all walks of life.

Everyday brings about the birth of new organization. This incessant growth of business organization has created massive development in office technology, this development in office technology. This development also in office technology brought about the introduction of various types of machines and systems to enhance office efficiency. One of such machine is the computer which has so many resource skills and knowledge like the keyboarding skills

And knowledge opening and saving of information skill knowledge e.t.c. This impact of computer on organizations and societies has been phenomenal according to barker and Yeats, a computer is essentially a device for performing automated information (or data) processing tasks.

Eleoba (1995) also defined computer as an electronic device capable of solving complex problems at a fantastic or electronic speed. Computer helps to simplify complex tasks speed up routine work, information storage and retrieval and also the efficiency of an office work in general.

This is where the skilled, knowledge in office works procedures and practices are affected by computers in the tasks of old machines into one system. Computer in form of word processor, personal computer, to mention but a few does not displace the secretary’s efficiency but has come to enhance her performance on a job by simplifying complex jobs and those jobs can only be performed more effectively only when the secretary has the required skill and knowledge involved in the operation of a computer.

Computerized technology is more powerful, more versatile and more flexible than the mechanical technology that the world has now outgrown. In the rapidly charging world where information technology and the electronic office is fast coming to a reality, secretaries cannot be pleased and reply on their office skills or secretarial training. Although skills and discipline will be necessary, the ability to be conversant with word processors, computer, desktop publishing equipment and computer application and future innovations will be an essential requirement. Introduction of computer Technology approves the secretarial skills and knowledge.

1.2 Statement Of The Problems

Since the introduction of computer into the business world, secretaries now find it difficult to cope with the latest development in micro age. Because there are many problem associated with the use of computer. According to Terry (1970) stated that the problems associated with the use is heavily with the cost of maintenance. The cost of aspiring and maintaining computer are so high that most of them are dumped in the office making secretaries who are acquainted with them handicapped to tackle their job.

Recurrent expenses in the form of cost stationary, ink, training of staff and special pay for such staff are problem encounters in procuring computer Onasanja (1990:248). He further said that computer reduces inefficiency on the part of the secretary, problems such as delay in production due to break down of the machines arises.

Also modern secretaries without computer literate find it difficult to cope or perform their duties well in a modern office. Many modern office now no longer employ an secretary without computer.

Again, the old system of filing or storage has been phased out since the introduction of computers into the business world. Some modern secretaries cling to the use of manual machine due to their ignorant of the usefulness of computer because of their lack of knowledge of it. Hence her interest for this study to identify the computer skills and knowledge secretaries must possess.

1.3 Purpose Of The Study

The aim of this study is to identify the computer skills and knowledge secretaries must possess using A.B.C. Transport Company as call point.

  1. To identify the computer skills and knowledge secretarial student must posses.
  2. To ascertain the various components of a computer.
  3. To find out computer skills and knowledge on keyboard skill knowledge.
  4. To ascertain filling document and working with files, opening of document.
  5. To identify programme and programme skills and knowledge secretaries posses.
  6. To find out challenges of training secretaries on computer skills and knowledge.

1.4 Scope And Limitation Of The Study

This research is focused on the computer skills and knowledge secretaries must posses in ABC transport company Owerri, Imo State.


In any research work, there are some setbacks that follow it. Some of such setback or limitations include money. The researchers could not lay hands on books that talk about the computer, because it is very expensive.

Another factor is lack of books and materials in the library. There was no book in the library on the computer. And lastly, the researchers were unable to combine the research work and the examinations together because of limited time. So all these and many more led to the limitations of this work.

1.5 Research Questions

To achieve the above objectives, five research questions were formulated and the research will provide answer to the following research question were formulated and the research question.

  1. What are the computer skills and knowledge secretaries must posses?
  2. What are those computer components a secretary must know?
  3. Does secretaries posses computer skills and knowledge on keyboarding.
  4. Does the knowledge of filling document, working with files and opening of document facilitates the work of secretaries?
  5. What are the challenges of training secretaries on computer skills and knowledge?

1.6 Significance Of The Study

This study is going to identify the computer skills and knowledge secretaries must posses in modern office, recommend solutions for the upliftment of everybody in business and for the growth of Nigeria economy in particular.


This study is significant that it will help modern secretaries to know whether computer skills and knowledge is important in performing their jobs. This is to minimize and where possible to eliminate computer ignorance on the side of secretaries, broker and nature itself.

It will also help to clear the argument on whether the introduction of computer will make modern secretaries jobless or not.


On the side of employers, the notable significance is to inform the employers on the category of secretary to organizations will equally enjoy this research since it will help them to know, choose or employ qualified secretaries in their organization.

Finally, this study will be beneficial to those who need the information for literature enrichment of the subject such as director, managers, secretaries and those interested in secretarial information.

Chapter Five

5.0 Summary Of Result, Conclusion And Recommendation

This chapter present summary of result, of conclusion and Recommendation, suggestion for further research:

5.1 Summary Of Result:

The following summaries based on the discussion were made.

  1. That computer skills and knowledge posses of a secretaries includes key boarding skill, filling skill, ability to program in computer language and the use of the control keys.
  2. The secretaries are expected to have a knowledge of how to operate the e-mail.
  3. A high speed and accuracy will be maintained in an office if the secretaries have a knowledge of the word processing competencies.
  4. The knowledge of computer and its competencies.
  5. Computer skills and knowledge are essential and economic tool, which helps the secretaries to achieve their goals as the life wire of an organization.

5.2 Conclusion

From the analysis of data collected and discussion of summary, far reaching conclusion were made as to the computer skills and knowledge required of secretaries.

  1. That the relevant computer skill a secretary should be employed without much difficult.
  2. With the most popular skills like the ability to program, in languages, a secretary will be highly paid because they are hard to get.
  3. Secretaries regard as will prepared for work because of the fear of their not having acquired computer skills and knowledge.

5.3 Recommendation

From the conclusion made, the following recommendation are proffered in order to increase the quality of secretary by giving them the appropriate computer skills and knowledge and also check the had effects of lack of this improved on them.

  1. The computer skills and know ledge should be includes in the curriculum of a secretarial students all through the course.
  2. Computers should be made available and is there already more efforts should be made, so that they will not only do the theoretical but also practiced it.
  3. Secretaries should be send to computer training so as to acquire the skills and knowledge.

5.4 Suggestion For Further Research

Due to the limited time of the research, I suggest that a similar research work on computer skills and knowledge must secretaries must possess should be carried out in other states like Enugu State and Abia state. This will help to know the computer effects on secretaries in those state mentioned.

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