Difficulties Encountered By Office Manager In Handling Modern Office Equipment
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Table Of Contents
Title page i
Approval page ii
Table of contents vi
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Research questions
1.5 Significance of the study
1.6 Scope of study
Chapter Two:Review Of Related Literature
2.0 The various kinds of office equipment
2.1 The need for functionality of the equipment
2.2 To ascertain if the equipment are adequate
2.3 To ascertain if the equipment are adequate
2.4 The skills required by secretaries in operating the equipments
2.5 Problems encountered by secretaries
2.6 Summary of literature reviewed
Chapter Three:Researcher Methodology
3.1 Design of the study
3.2 Area of the study
3.3 Sample and sampling techniques
3.5 Description of Instrument
3.6 Method of collection
3.7 Method of data analysis
4.1 Research question 1
4.2 Research question 2
4.3 Research question 3
4.4 Research question 4
4.5 Research question 5
4.6 Discussion of findings
Chapter Five:Summary, Conclusion And Recommendation Reference
5.1 Summary of findings
5.4 Areas for further research
This research is aimed at evaluating the difficulties encountered by secretaries in handling modern office equipments.
It focused on the various kinds of office equipment, the extent to which the secretary can operate the equipment. Also it looks at the skills required by secretaries in handling these equipments and also the adequacy of the equipments. Based on the result of the analysis the secretaries finds it difficult to operate an handle these equipments effectively, it focused on the problem of getting spare parts and qualified operators to handle the equipments.
Finally it looks at the solutions and recommendation to these problems faced by secretaries.
1.1 Background Of The Study
Hicks (1964) described office as a central place where all vital information to economic growth of any organization are processed. From the above definition, it is understood that office is the place where action on all the organizational decisions are implemented. The office is also seen as a place where work in relation with the preparation and furnishing of information is done. It is also defined as a place where all clerical and administration functions are carried out in order to co-ordinate and control the affairs of the whole establishment. Azuka (1991) defined it as a place were management functions such as planning, staffing controlling and motivating activities are carried out for the achievement of the statutory objective of the organization, it may be open or close type depending on the pattern and type chosen by the management of the organization. On the other hand, office machines and equipments are those tools used by management to accomplish these management functions vested in an office for effective and efficient performance of the organization.
Denger (1998) stated that the mechanization of office which dates back to twentieth century had since, become increasingly the importance of any office activities. He maintained that office machines extended from ordinary office stapling machines to computers. The office equipment range from pins to electronic computers. The office tools are used to carry out office function. The above definitions have made it extremely difficult to generalize office machine and equipment. Office machines and equipment generally are labour saving devices used in the office to enhance the efficiency of methods of producing management information. Ahuka Nnah (2002).
From the above definition, is it understand that office machine and mechanization is the process of introducing machine and equipments in order to facilitate the functions of an organization with the sole aim of increasing, producing and discouragement of frauds. It is also aimed at knowing or identifying the importance of the modern office machine and equipments in the performance of the day to day activities of an organization.
Ohakwe (2002) advised that attempt should be made to look at the office. Furthermore, the secretary’s work in a dynamic environment packed full with conflicting situation and instructions so much that no two days are exactly the same. The conflicting decisions and instructions crops, secretary is a vital person in the administrative machinery that working with an out-modeled and unserviced machines can make the job unattractive and the secretary un-production and inefficiency.
Kanu (2001), the secretary is an important personnel and a public relation expert on the business world, and that the work in an organization cannot improve or prosper with the absence of the secretary and her ability to handle modern office equipments. The secretary is the back-bone of any organization, thus, she is also important to the organization because of her ability to remain calm under extra-ordinary conditions of the work pressure and human demand. This view of the secretary’s functions archaic one in view of the change that have taken place in her training and her job, but one might ask “is there anything so unique about the secretary and her ability in handling medium office equipments?” The answer is “Yes”, the secretary besides being an official who is in charge of correspondence or records or confidential personnel should be able to know how to operate the modern office equipments ranging form type- writers to computers. It is hoped that at the end of this study, it will be provide or identify the problems facing the secretary in handling modern office equipments.
1.2 Statement Of The Problems.
Although the main purpose of office automation is to increase office productivity and quality of products, these significant transformation may involve an element of risk to the secretary as well as affecting her performance. The secretary has to be aware and prepared for these.
Ahukannah (2002) stated that the cause of one of the problems militating against automation of office, many firms that could be automated system effectively may not have the resources that match their demands. Inadequate training and skills requirement is another problem associated with automatics. It is difficult to get and retain the services of qualified operators, office automation functions will work well in environment where electricity supply is constant. Some of the automated machines cannot functions in the observe of electricity because power supply in Nigeria is unreliable, generators ought to provided but the cost of much and not every organization that are wiling or desire can afford the amount for it. Consistent use of machine can be monotonous to a worker, shifting initiative and creativity since every duty is routinized and this renders work uninteresting.
Due to availability of various type of models of office machine and equipment in the market, nowadays one finds it difficult to make a choice due to its sophisticated in choosing a suitable machines and equipments one of the factors in choosing any office equipment is the type of work for which it is needed for. For instance, a printing company that specialized in the production of scientific text-books prefer a computer that ahs all required scientific signs or symbols needed for their production.
Elendu (1983) advised that the following factors should be taken into consideration when choosing any office machines. The required work and the manner of accomplishing it whether the employees (other users) have a special performance for a particular machine and the cost implication of the equipment.
1.3 Purpose Of The Study
The major purpose of this study is to identify the modern equipments and difficulties encountered modern office equipments by secretary.
Specifically, the study attempt to:
- Identify the various made of office equipment available in the organization.
- Determine the functionality of the equipment
- Find out if the equipment are adequate
- Evaluate the extent to which the secretary can operate the equipment.
- Identify the problems which the secretary encounters in the handling of the equipment
1.4 Research Question
The research question is:
- What are the various kind of office equipments?
- What is the functionality of the equipment?
- What is the adequacy of the equipment?
- What are the skills required by secretaries in handling modern office equipments
- What are the problems encountered by secretaries in handling modern office equipment.
1.5 Significance Of The Study
The result of this study will help all student secretaries to identify some problems facing them to handling modern office equipment. It will also explain how important secretaries are in an organization and also that many unique things about secretaries i.e their strong ability to handle modern office equipment. It is strongly believed that after going through this study, it will serve as a useful tools as it will be informative and educative to prospective students secretaries and all practicing secretaries at large.
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