Human Relation As A Tool On The Job Performance Of A Secretary In An Organization

Project and Seminar Material for Office Technology and Management OTM

Project and Seminar Material for Office Technology and Management OTM


Abstract


This research work talks about Human Relation as a tool on the job Performance of a secretary. The purpose of this study was to determine how good Human Relation is necessary to be possessed by the secretary to enhance productivity in an organization. The sample method used was fifty (50). The instrument used for data collection was the questionnaire. The findings revealed that; the secretary with good human relation skill plays a vital role in the accomplishment of organization goals as well as it success and growth through the secretaries’ interaction with other staff and people. It was also observed that used motivating factors to stimulate people and make them willing to do what is required of them, among others. It was recommended that secretaries should be motivated by their employers to enable them put their very best. It was also recommended that Human Relation as a course should be included in educational curriculum.


Chapter One


1.0 Introduction

1.1 Background Of The Study

Human relation is an act of interaction with one another, which brings about team work in any kinds of organization or set up. Working together is no doubt the best office situation as no man can work in strict isolation to get all what is aim to achieve as Human Relation is centered with people: which is as how one can work with another.

Organization needs a secretary who is indispensable and vast in the aspect of human relation at work and for a secretary to survive and be successful on the job, she has to be able to build and keep good relationship with her superiors, colleagues, subordinate and the general public relating to her in the cause of her study.

Information in organization either originate or passes through the secretary’s desk for one purpose or the other, to achieve this; the secretary should be able to build and keep good relationship that will make for every flow of work revolving round about her.


1.2 Statement Of The Problem

At times people fail to realize that good human relation boost the mind, which in turn can lead to the achievement of set goals in an organization. It also leads to effectiveness and efficiency on the part of the secretary resulting to unattainment of set goals of the organization. Lack of better service to be offered to customers as well as the loss of customers patronage of the organizational service.


1.3 Purpose Of The Study

This study intends to on the effect of human relation as it enhance job performance of a secretary in an organization.

Specifically this study tends to:

  1. Determine how good human relation is necessary to be possessed by a secretary to enhance productivity in an organization.
  2. Find out whether unique relationship between the secretary and the entire organization.
  3. Determine qualities that could aid human relation of a secretary in an organization.
  4. Find out whether good human relation can result to attainment of organizational goal.

1.4 Research Question

The following questions are being formulated to guide the researcher in the cause of his project work.

  1. Is good human relation skill necessary to be possessed by a secretary in for the productivity and success of an organization?
  2. Is there unique relationship between the secretary and the entire organization?
  3. What qualities could aid the human relation of a secretary in an organization?
  4. To what extent does human relation result to the attainment of organizational goals?

1.5 Significance Of The Study

The project work is of important to:

  1. Secretaries as it will help them to function well in the office (Modern office) as they always come into contact with visitors/customers.
  2. Organization as it will help them to achieve it and common objectives and goals.
  3. Bosses will benefit from the research work as it will help them to achieve it personal goals.
  4. Academicians as it will help them in making references.

1.6 Scope Of The Study

This study is limited to Human Relation as a tool in the job performance of a secretary in an organization. Specifically, the Nigeria Postal Service (NIPOST), Corporate, Headquarters, Abuja.


1.7 Definition Of Terms

a. Goal:

It can be said to be a target which an organization is aiming or willing to achieve.

b. Organization:

An organization is a group of people groped together to achieve goal.

c. Secretary:

The word secretary is derived from a latin word ‘Secretus’ which means keeper of secret. Therefore, a secretary is define as an assistant to an executive possessing mastery of an office skills and ability carry out responsibility without supervision which displays initiation, excise judgment and make decisions within the scope of the authority.

d. Human Relation:

This consist largely of impression that one person make upon another. It entails the ability of a secretary to create willingness and others in the work place, as she is a tool of harmony in the work place.


Human Relation As A Tool On The Job Performance Of A Secretary In An Organization


Project Material Download

3,000 Naira


The complete material will be sent to you in just 2 steps.

Quick & Simple…


Step One Purchase

Make payment of ₦3,000: through USSD Transfer, Bank Mobile App, ATM Transfer, or POS Transfer to:

Access Bank PlcAccount No.: 0811003731
Name: Samphina Academy
Account Type: Current

Or Click Here to pay with Debit Card

FOR CLIENTS OUTSIDE NIGERIA:
Click Here to pay with Debit Card ($15)
GHANA – Make Payment of 60 GHS to MTN MoMo, 0553978005, Douglas Osabutey 

  PAY WITH CRYPTOCURRENCY


Step Two Purchase

Send the following details through Text Message or WhatsApp Messenger | +234-8143831497

  • Payment Details 
  • Email Address 
  • Human Relation As A Tool On The Job Performance Of A Secretary In An Organization

The complete material will be sent to your email address after receiving your payment information | T & C Apply


  Contact Our Help Desk


You may also like:

⚠️ Need a different topic? Perform a quick search



Get A Complete Business Plan For Any Business In Nigeria

Business Plan for Businesses in Nigeria

  Business Plans in Nigeria


Disclaimer


This research material “Human Relation As A Tool On The Job Performance Of A Secretary In An Organization” is for research purposes and should be used as a guide in developing your research project / seminar work. For no reason should you copy word for word (verbatim) as samphina.com.ng will not be liable for any who copied the material.

The aim of providing this material is to reduce the stress of moving from one school library to another all in the name of searching for research materials. This service is legal because, all institutions permit their students to read previous projects, books, articles or papers while developing their own works. According to Austin Kleon “All creative work builds on what came before”.

samphina.com.ng is only providing this material “Human Relation As A Tool On The Job Performance Of A Secretary In An Organization” as a reference for your research. The paper should be used as a guide or framework for your own paper. The contents of this paper should be able to help you in generating new ideas and thoughts for your own research. Use it as a guidance purpose only.

Samphina Academy

Samphina Academy is an Online Educational Resource Center that is aimed at providing students with quality information and materials to aid them in succeeding in their academic pursuit.