Difficulties Encountered By Secretaries In Operating A Computer

Project and Seminar Material for Office Technology and Management (OTM)

Project and Seminar Material for Office Technology and Management (OTM)


This research is aimed at evaluating the Difficulties Encountered By Secretaries In Operating A Computer.

It focused on the difficulties in modern office equipments operation, the extent to which the secretary can overcome the problems. Also it looks at the training, skills and knowledge required by secretaries in operating, maintaining, controlling, handling modern office equipment, and also the problem of power supply in operating these equipments.

Based on the result of the analysis, the secretaries find it difficult to operate the modern office equipments due to lack of training, skill acquisition and epileptic power supply. Lack of maintenance technology is also a problem faced by the secretary.

Finally, it looks at the solutions and recommendations to these problems faced by the secretaries.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgment
  • Abstract
  • Table of contents

Chapter One:


  • 1.1 Background of the study
  • 1.2 Statement of the Problem
  • 1.3 Purpose of the study
  • 1.4 Research Question
  • 1.5 Significance of the Study
  • 1.6 Scope of the study

Chapter Two:

Review Of Related Literature

  • 2.1 The various kinds of office Equipment
  • 2.2 The need for functionality of the Equipment
  • 2.3 To ascertain if the equipment are Adequate
  • 2.4 The skills required by secretaries in operating the Equipments
  • 2.5 Problems encountered by secretaries in handling The Equipments
  • 2.6 Summary of literature reviewed-

Chapter Three:

Research Methodology

  • 3.1 Design of the study
  • 3.2 Area of the study
  • 3.3 Population of the study
  • 3.4 Sample and sampling Techniques
  • 3.5 Description of Instrument
  • 3.6 Method of data collection
  • 3.7 Method of data Analysis

Chapter Four:

Presentation And Analysis Of Data

  • 4.1 Research Question 1
  • 4.2 Research Question 2
  • 4.3 Research Question 3
  • 4.4 Research Question 4
  • 4.5 Research Question 5
  • 4.6 Discussions of Findings

Chapter Five:

Summary, Conclusion And Recommendation Reference

  • 5.1 Summary of Finds
  • 5.2 Conclusion
  • 5.3 Recommendations
  • 5.4 Area of further Research
  • Appendix 1
  • References
  • Appendix 2
  • Transmitted Letter
  • Appendix 3
  • Questionnaire

Chapter One

1.0 Introduction

1.1 Background Of The Study

Oparah (2003) described a computer as an electronic device that is capable of solving problems by accepting data, performing prescribed operating on the data accepted and supplying the results of those operations. In other words, computer is an electronic device, which can accept data, process the data and produce results / information automatically under program control.

Eyitayo, et al (2007), described computer as any machine or device which, under the control of a stored program, can accept data in a prescribed from, process the data and supply the results as information in a specified form.

Ahukannah (2003) stated that the computer is now doing the function of manual and electronic typewriters and other official work much better. Therefore, an office that has a computer it has no need for a manual or electronic type writer and other official works under normal circumstances.

Ohakwe (2002) advised that attempt should be made to look at the office. Furthermore, the secretary’s works dynamics environment packed full with conflicting situations and instruction so much that no two days are exactly the same. The conflicting decisions and instruction crop up all the time demand or needs prompt attention and decision secretary is a vital person in the administrative machinery that working with an out-modeled and un-serviced computers can make the job unattractive and the secretary unproductive and inefficient. It is hoped that at the end of the this study, it will provide or identify the problems encountered by secretaries in operating computers.

1.2 Statement Of The Problems

Although the main purpose of computerization is to increase office productivity and quality of products, these significant transformations may involve an element of risj to the secretary as well as effecting her performance. The secretary has to be aware and prepared for these. Ahukannah (2000) stated that the cause of one of the problem militating against automation of office, many firms that could use automated system effectively may not have the resources that mach their demands.

Inadequate training and skills requirement is another problem associated functions well in environment where electricity supply is constant. Generators ought to be provided but the cost is much and not every organization that are willing or desire can afford the amount for it. Due to availability of various types and models of computer in the market, one finds it difficult to make a choice. One of the factors in choosing computer is the type of work for which it is needed for.

1.3 Purpose Of The Study

The major purpose of this study is to identify the difficulties encountered by secretaries in operating computer. Specifically, the study attempt to.

  1. Identify the problem of inadequate training and skills required in computer operation.
  2. Identify and examine the problem of power supply.
  3. Identify the problem of lack of knowledge of the computer.
  4. Find out if there are difficulties in the carrying out routine maintenance.
  5. Determine the difficulties in connecting the part of the computers.
  6. Evaluate problem in controlling and managing viruses in the computer

1.4 Research Questions

The research question are:

  1. What are the training skill required in computer operations.
  2. What are the problem of power supply.
  3. What is the knowledge required by secretaries in the computer.
  4. What are the difficulties for the secretaries in carrying out routine maintenance.
  5. What are the difficulties in controlling and managing viruses in the computer.

1.5 Significance Of The Study

The result of this study will help all student secretaries to identify some problem facing them in handing computers. It will also explain how important secretaries are in an organization and also that many unique things secretaries, that is, their strongly believed that after going through this study, it will serve as a useful tool as it will be informative and educative to prospective students secretaries and all practicing secretaries at large.

1.6 Scope Of The Study.

This study tends to look at the difficulties encountered be secretaries in operating a compute and also fine the necessary solution to the problem so far.

Chapter Five

5.0 Summary, Conclusion And Recommendation

5.1 Summary

This chapter showed the summary, conclusion and recommendations; it also looked at the areas of further researcher, the aim of this study was to carefully analyze the difficulties encountered be secretaries in operating a computer. With reference to secretaries of responses n research question, the following finding were drawn. It was observed that there are various training and skills in computer required by secretary but due to lack of training, they are not able to work with the computers.

5.2 Conclusion

Based on the analysis drawn the following conclusion were mode, there are many difficulties encountered by secretaries in operating computer which includes lack of power supply, training and skills lack of knowledge of maintenance lack of knowledge of connecting the various parts and also controlling and managing viruses in files. These problem made secretaries to be unable to operate the computer as required and made them to be inefficient in their job.

5.3 Recommendation

From the conclusion drawn, the following recommendations are therefore made:

  1. The secretaries should be training on the various kinds of computer training and skills. The training could take the form of on the job training or through the grant of study leave.
  2. Seminars and workers should be organized for secretaries this would go a long way by boosting their sills and makes their work more productive.
  3. It is also recommended that private and public establishment should commit funds for the training and skills acquisition programme.
  4. Trained and skilled secretaries should be employed to handle computers.
  5. The computers should be maintained at regular intervals and viruses should be controlled.

5.4 Areas Of Further Research

This research can be intended to all institutions of higher leaving that studies the course office Technology and management (OTM). The research can also be extended to all student secretaries in the educational sector.

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