The Effect Of Job Design On Secretarial Performance

Project and Seminar Material for Secretarial Administration

The Effect Of Job Design On Secretarial Performance


Proposal page simply means the summary of the fist three chapters, introduction, literature review and research methodology.

Project Topic; The effect of secretarial job design in FRCN

Job design concerns the content functions and relationship of job that are direct towards the accomplishment of organizational purpose and satisfaction of the personal needs of the individuals job holder. A secretary need a job design strategy that will help her to enhance her potentials as well as achieving organizational goal. Many organization attain little on no importance to the qualities of a secretary, not to talk of giving them a benefiting job design, because secretary is an indispensable management personnel they deserve a job design that is motivating and satisfying. The main point is that the effectiveness of a secretary job design should be consider.

The main purpose of this study is to find out the effects of improper job design on the secretary job design, strategies that exist in most organization and negative effects on the psychological and psychological life of a secretary. My attention will be given on the following question, what type of job design strategy does the secretary need? What type does the manager adopt mostly? Whether job design effects the performance of a secretary? The guide line of drawing up a job design? The effects of job design on secretarial profession. This will help the managers to understand how an effective job design will improve secretary performance and other people who will want to go into research will also benefits from this work.

This project will cover all categories of secretaries including those who have attained the secretarial status through promotion and advancement in their working place.

It has been observed that most secretaries cannot be perform better due to the kind job design structure and feeling of secretary that their contribution are not recognized etc.

This research will base on how the secretary job will be designed in their place of work. Job design is one of the components of scientific management said by Taylor. Whish means that job should be simplified, standardized and specialized for the required work. Job design should also determine by the situation that the organization find itself dwelling within at a particular time, if job is well designed it will make employee to identify the organizational goal and inspired by its attractive design to be motivated.

Job design is the system of planning or arranging a job, that is drawn an outline from which job contents are made. It is also an outgrowth of job analysis and concern with the design of jobs in order to improve organizational efficiency. There are many factors affecting job design. One of the most common factors is employee dissatisfaction with job that are repetitive, narrow, meaningless and routine. Another one is human relationship resulting as loss of pride in work insecurity etc. in recent years it has been observed with respect to move usual and seeming risky changes to job content which includes; job enrichment, job enlargement and job rotation.

Job Rotation; This means increases the variety of activities performed by the individual by allowing him to move from the job to another, perhaps at specified intervals.

Job Enlargement; This represents definite movement away from simplified job by extending the job content to include a wider range of task, which aims at reduction of boredom and stimulating of interest at work to improve satisfaction of esteem needs.

Job Enrichment; This means extend of job contents to provide for greater satisfaction of individuals need and goals by a combination of enlargement autonomy and responsibility.

A description of the research process followed in the study to obtain background information on the organization involves in the study is provided.

In this research the primary and secondary method of data collection will be used and the questionnaire will drawn to achieve mainly tow objectives.

Establishment of current form of job design

An examination and analysis of the aspects of how this job design affects the secretary’s performance.
The sampling method or technique that will be used in the random sampling technique. The tabulation of data will consist of qualitative and quantitative information. The question make protesting will be comprehensive and suitable and in line with the research objectives.

In order to analyze the data gathered. A table will be used and percentage to classifying the opinions of respondent regarding the question asked.


Job design as suggested by Taylor is one of the most important components of scientific management. In its basic format, it assures that jobs should be simplified standardized and specialized for each components of the required work. In general organizations operations aisled this basic job design format by breaking each job down into very small but workable units standardizing the necessary procedures for performing the units, and teaching and motivating workers to perform their job under conditions of high efficiency.

Therefore, the importance of designing jobs and systems of work in a manner that will satisfy both psychological and sociological needs of a secretary should be stressed. That is the effectiveness of a secretary’s job design, effort should consider both the work accomplishment efforts and the secretarial responses of the job.

Empowers job design has the following effect misunderstanding between secretaries and their bosses, lowering status of the secretary etc.

Table Of Content

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract.
  • List of tables
  • Table of content

Chapter One

  • 1.0 Introduction
  • 1.1 Background of the study
  • 1.2 Statement of problems
  • 1.3 Purpose of the study
  • 1.4 Scope of the study
  • 1.5 Significance of the study
  • 1.6 Research question.

Chapter Two

  • 2.0 Review Of Literature
  • 2.1 Historical background
  • 2.2 Factors affecting individual job design
  • 2.3 Job enlargement
  • 2.4 Job rotation
  • 2.5 Job enrichment
  • 2.6 Summary of literature review.

Chapter Three

  • 3.0 Design / Methodology For The Study
  • 3.1 Research design
  • 3.2 Area of study
  • 3.3 Population of study
  • 3.4 Instrument for data collection
  • 3.5 Validation of research instrument
  • 3.6 Reliability of the instrument
  • 3.7 Method of data collection
  • 3.8 Administration of research instrument
  • 3.9 Method of data analysis.

Chapter Four

  • 4.0 Presentation Of Results
  • 4.1 Summary of result/findings

Chapter Five

  • 5.0 Discussion Implication And Recommendation
  • 5.1 Discussion of results
  • 5.2 Conclusions
  • 5.3 Implication of results
  • 5.4 Recommendation
  • 5.5 Suggestion for further research
  • 5.6 Limitation of the study.
  • References
  • Appendices.

Chapter One


1.1 Background Of The Study

Business organization exist because they have goals to attain. It is through people that organizational goals are achieved. In fact people are the most important assets of any organization. Their performance determined the success or failure of an organization. It is the concern of management that workers carry out their task effectively.

Therefore the human factor must be managed properly for positive impact on productivity by provision of a goal. Job design is the way job are structured, designed or tailored towards achievement of organizational goals. Organizations needs job designed that will enhance their performance and help them achieve their self-esteem.

Job design is important to an organization because the way job are structured designed or coordinated has direct and significant impact on the performance of the organization. Job design concerns the content functions and relationships of jobs that are directed towards the accomplishment of organizational purpose and satisfaction of the personal needs of the individuals job holders.

This also showed that a secretary needs a good job design that will help her to enhance her potentials as well as help in accomplishing organizational goals.

Onasanya (1990) stated that the secretary is an important officer in any establishment. The contributions and effectiveness of a secretary can either enhance or diminish the efficiency of an organization. He also stated that the title secretary may either refer to a chief administrator of an organization or to a person who performs the functions of organizing and recording the proceedings of a meeting.

The duties of a secretary could be likened to that of the executive because the secretary is aware of nearly every action of the executive, many organizations attach little or no importance to the qualities of a secretary not to talk of giving them a benefiting job design.

Stanwell and show (1978) defined secretary as an staff who is concerning with the preparation, preservation and transmission of all types of communication as well as the conventional secretarial duties of confidential nature at various levels. Eni (1989) also defined the secretary as a member of clerical staff whose fundamental function are concerned with the preparation of correspondence or communication in all form with and outside the organization.

From the above definitions, it can be seen that secretary is an indispensable management personnel in an organization and outside environment. Considering the job of a secretary in an organization they deserve a job design that is motivating.

Durcker (1978) asserted that an organization needs the best performance a man is capable of and a man needs more than a job he can perform. He need a job that will provide the greatest scope of his abilities and talent the best opportunity for growth and for superior performance.

The secretary position varies widely depending on the size of the organization the number of workers employed, the nature of the business as well as personal qualities. Today the secretary’s job has also been hanged due to computerization their job became more challenging than ever because of the current technological design. A research on job design will not be complete without making mention of motivation. Motivation is a way of stimulating people into action.

Therefore, the redesigning of a secretary job will not only focus on the key job characteristics, dimensions of contents function and relationships, but also considering the important of individual differences in relation to job design consequences.

Birdchall (1975) stated that an understanding of human motivation is essential to the job designer. The job which he creates may be technical depending upon the cooperation and involvement of the job holder. Therefore, he must be aware of the important role of work in a man’s life in order that he is better able to engineer a fit between human needs and technical requirement of the work. Work is an aspect of life which gives man his status and binds him to the society.

Discontent may result from individual failure to find satisfaction in his job not meeting his psychological and social needs. The feeling that his contribution to the organization is not being adequately compensated rewarded or recognized by the organization.

The high level of job specialization promoted by scientific management approach created a number of problems centering on the individual workers moral and behavior example low satisfaction, high absenteeism and low turnover were partially attributed to the boredom and monotony created by highly specialized routine nature of individual employee’s work.

The introduction of an effective job design in the job of a secretary will show improvement in the secretarial job performance. These changes come through job content function, relationship and feedback of jobs.

1.2 Statement Of Problems

These are the problems which the researcher intended to find out the solution at the end of the study.

Most secretaries cannot perform better due to the kind of job design structure given to them.

Sometimes job design given to them create a feeling to them that their contribution are not adequately compensated, recognized or needed in the organization.

They feel demoralized when they see their job as the one that have no definite sequence or procedure for doing it.

Because they feel demoralized or humiliated by their broiling managers they feel they cannot satisfy their psychological and social needs

These problems and so many others are what the researcher intend to find out the solution to in this study.

1.3 Purpose Of The Study

The following are the purpose of this study

  1. To find out the effects of improper job design on secretarial performance
  2. To examine some of the job design strategies that exists in most organization.
  3. To investigate if secretary’s work is the work that have no definite job design
  4. To examine if the work of a secretary is not recognized on given their due entitlement
  5. To find out if secretaries cannot satisfy their psychological social needs.

1.4 Scope Of The Study

This simply means the geographical and subject area of the study. The scope of the study is delimited to the effect of job design on a secretarial performance in FRCN Enugu.

1.5 Significance Of The Study

This study will help managers to understand fully how an effective job design will enhance performance of their secretaries.

It will also help organizations to identify those factors inherent in the secretarial job design that will affect the performance of the secretary and

Finally it will help the students and lecturers in the future as a reference material in the library.

1.6 Research Question

Attention will be given to the following questions.

  1. What type of job design structure does the secretaries need
  2. What type of job design does managers adopt mostly to the secretaries
  3. Does these job designs enhance the performance of the secretary
  4. What are the guide line for drawing up a job design
  5. What are the effect of job design on secretaries performance.

The Effect Of Job Design On Secretarial Performance

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The Effect Of Job Design On Secretarial Performance


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