Leakages Of Confidential Information In Business Organization; Causes And Effects

Project and Seminar Material for Office Technology and Management OTM

Abstract

Leakages of confidential information are an action or result of disclosing of secret information. While record is a document preserving piece of evidence or information constituting an official account of something that has been said and occurred etc. Having known the meaning of the key words we can now see that leakages of confidential information are all about the disclosure of official documented records. Based on the foregoing, we see the causes and effects of leakages of confidential information as those factors which could warrant the disclosure of official records to the public or the wrong hands thereby decrementing the information therein. And the effects of information disclosure, could affect a business organization adversely, which could go a long way to collapse a business setup through adulteration (inferior and imitation). Therefore, it would be wise to find out who or those responsible for this ugly trend in our business organizations.

Chapter One

Introduction

1.1 Background of the Study

According to Njoku, (2005) “one can say that the journey of a document is not an easy one, but could be by saying that the security of a document is an easy one if certain principles are adhered to.

Causes and effects of leakages of confidential information has remained un-rectifiable factor in business organizations, and also professional offices. But the vent and channels through which these matters get out of place remains the bane of some productive organizations. This is because important files or figures are exposed to those who are not supposed to have access to them.

Confidential information is those official issues with paramount importance to business organizations. Also they can be those private matters appertaining to office affairs, which also could be seen as the life wire of a business. And because of its importance should be kept away from the limelight of the general public.

Leakages of confidential information are the unauthorized disclosures of certain information or bringing them to limelight of those who are not supposed to have access to them. If the information is mismanaged and there is leakage, there would be exceptional great damage to the organization. (Ihekwoaba, 2005).

Business organizations are body of persons organized for some commercial activities aimed at making profit for themselves; it can be publicly or partly owned. There is a “maxim” that says business is “secret”, therefore official issues which are matters that are very important to the organization should be kept secret.

Causes and effects of leakages of confidential information are believed to be numerous, but some of them will be elaborated to the best of my knowledge. Confidential information should not be kept at the reach of everybody in the organization. This is because they form major part of management decisions and actions. The causes of information leakage must be those who have access to them.

1.2 Statement of the Problem

Causes and effects of leakages of confidential information have always been of great concern to both private and public business organizations. It is an amazing thing to some of the Directors and Managers to discover, that it is within their midst that those highly important facts of the organization get out of place. In some instances, their subordinate like the secretary, clerk, typist and manager are also accused of being responsible for the circulation of confidential information in the organization. The perpetrators of this act have persistently continued to device a new means of getting access to official issues. This study is embodied on, to find out the best way of keeping official secret intact and raid of disclosures.

1.3 Purpose of the Study

The major purpose of this study was to determine the causes and effects of leakages of confidential information in business organizations.

Specifically the study will attempt to;

Determine the concept of official secrets
Identify workers who would be responsible for the act of leakages
Identify sources of official secrets in business organizations
Determine the consequences of leakages of confidential information in business organizations
Evaluate how confidential information can be controlled and protected.
Proffer remedies

1.4 Objective of the Study

To determining the concept of official secret?
To determining what identify the sources of official secrets in business organizations?
To determining what confidential information be controlled and protected?
To determining what responsible for leakages of confidential information?
To determining what consequences of information leakages in business organizations?
To determining the remedies?

1.5 Research Questions

What is the concept of official secret?
How can you identify the sources of official secrets in business organizations?
How can confidential information be controlled and protected?
Who are those responsible for leakages of confidential information?
What are the consequences of information leakages in business organizations?
What are the remedies?

1.6 Significance of the Study

The worthwhileness of this piece of work has put in place the need to state some of the significance leakages of confidential information business organizations. Because of the strategic nature of the information, over the years, organizations have spent tremendous amount of money (resources) in hope to protecting their important information.

However, efforts have been made in focused on preventing outsiders from hawking into the organizations, educating and securing data at rest. According to analyst, the majority of all leakages are as a result of unintentionally information loss from employees and partners, both internal and external. The average information leakage costs organization approximately N182 per record (according to pneumonic institution).

The high cost of a breach can have a profound effect on organizations, market presence, and competitive advantages as a result of damage to brand and reputation and loss of customers. As organizations invest millions in business systems, increasing availability information to build or maintain a competitive edge there, remain a slew of security related considerations.

1.7 Scope of the Study

The scope of this study is specifically on causes and effects of leakages of confidential information in business organizations. The study covered three selected business organizations in Owerri, Imo State. The organizations include Nigerian Bottling Company (coca-cola), Power Holding Company of Nigeria (PHCN), and Nigerian Tele-communication Plc (NITEL).

1.8 Limitations of the Study

In the process of carrying out this study, a lot of unit action came up as limiting forces and they include the following forces.

Lack of adequate fund to cover great part in the case of interview and observations.

Restrictions possessed by some Executives and Secretaries in the company who are unwilling to give out information freely.

Shortness of time also affected the research work negatively.

Chapter Five

Conclusion and Recommendation

5.1 Conclusion

In this study, our focus was to carryout a critical analysis on leakages of confidential information in business organization: causes and effects. the study specifically was aimed at identifying the causes and effects of leakages of confidential information in business organization. this study reviewed and anchored its framework on steward theory.

The study adopted the survey research design and randomly enrolled participants in the study. A total of 120 responses were validated from the enrolled participants where all respondent are active workers in three selected business organizations in Owerri, Imo State.

The result from this investigation proved that Leakages of confidential information are an action or result of disclosing of secret information. While record is a document preserving piece of evidence or information constituting an official account of something that has been said and occurred etc. Having known the meaning of the key words we can now see that leakages of confidential information are all about the disclosure of official documented records. Based on the foregoing, we see the causes and effects of leakages of confidential information as those factors which could warrant the disclosure of official records to the public or the wrong hands thereby decrementing the information therein. And the effects of information disclosure, could affect a business organization adversely, which could go a long way to collapse a business setup through adulteration (inferior and imitation). Therefore, it would be wise to find out who or those responsible for this ugly trend in our business organizations.

5.2 Recommendation

Based on the responses obtained, the researcher proffers the following recommendations:

Policy makers have interest in promoting the public service organizations of which the owerri is not an exception by making them efficient, stable and more productive in order to boast public (customer) confidence in them. Much of these are owed to effective internal control policies and their effective implementation. A pre-requisite to the formulating effective internal control policies to some extent depends on the understanding of how to manage the people of the organization.

To add to this, it is often the desire of top management of many organizations to remain focused and competitive, for Human resource factor constitute the number one asset of every business or organization without which all other assets of the organization cannot run. To achieve this therefore, it is required of management to have a sound knowledge of how to acquire and maintain an effective workforce and a peaceful and conflict free working environment as well as how best to measure the human capital of the organization in the light of internal control measures in place for the effective and efficient operations of the organisation. In this direction therefore, the following specific suggestions and recommendations are made.

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