Automation And Its Impact On The Office (A Case Study Of Ughelli North Local Government Council, Ughelli, Delta State)

Project and Seminar Material for Office Technology and Management OTM

Project and Seminar Material for Office Technology and Management OTM


The study examined the automation and its impact on the office. This research covers the selected local government council in Ughelli, delta state. In this research, the related literatures were reviewed. The populations used for this study were thirty office managers which were picked from the local government council.

The instruments used for this study were questionnaires which were administered to office managers in the local government council. The data collection were analyzed and presented in tables. Having analyzed the findings in the previous chapter and the results one find out was that, the automation is helpful to the office Technology and Management’s profession hence following merit were found that automation helps to increase the knowledge of individuals office managers, helps in online truncation, prompt dispense of information, increase in productivity, fast information gathering, group discussion and many others.

In the light of the result, the researchers suggest that the office managers should be able to know the operational mode of the office automated machines, since it is very important to their profession. And also, it will help the office managers to get needed training they required by giving them time after work.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Certification
  • Approval page
  • Dedication
  • Acknowledgements
  • Abstract
  • Table of content
  • List of tables

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 The purpose of the study
  • 1.4 Significance of the study
  • 1.5 Research questions
  • 1.6 Delimitation of the study
  • 1.7 Limitation of the study

Chapter Two

2.0 Literature review

  • 2.1 Introduction
  • 2.2 The effect of automation on the office managers
  • 2.3 Enhancing the office manager through the automation
  • 2.4 Benefits of automation to its users (office manager)
  • 2.5 Summary of review related literature

Chapter Three

3.0 Research methodology

  • 3.1 Research design
  • 3.2 Area of the study
  • 3.3 The population of the study
  • 3.4 Sample of the study
  • 3.5 Instrument for data collection-
  • 3.7 Method of data analysis

Chapter Four

4.0 Presentation and analysis of data

  • 4.1 Data presentation
  • 4.2 Data analysis
  • 4.3 discussions of findings

Chapter Five

5.0 Summary of findings, Conclusions and Recommendations

  • 5.1 Restatement of the problem
  • 5.2 Summary of findings
  • 5.3 Conclusion
  • 5.4 Recommendations
  • 5.5 Suggestions for further research
  • 5.6 Limitations of the study
  • Reference
  • Appendix
  • Questionnaire

List Of Table

  • Table 4.1 Impact of automation services on the office technology & Management
  • Table 4.2 Use of computer on monotonous task to an office manager
  • Table 4.3 Impacts of the automated mahcines on the lives of individuals’ office managers
  • Table 4.4 Skills required of an office managers using the modern office equipment
  • Table 4.5 Problems encountered by office managers using automated machines in their organization

Chapter One

1.0 Introduction

1.1 Background of the Study

The whole world is on the immense of technology, and this phenomenon has got in far reaching effect on almost all spheres of human endeavour.

Different people have different perceptions of what impact the modern technology via the automation is playing, to address the issues of performance of the Office Technology and Management profession in the new millennium.
To be precise, many scholars have dealt on this topic but the researchers of the project work have tried to portray actually what the impact of the automation is, regarding the performance of Office Technology and Management profession.

Automation according to Oladipupo (2008), is a massive network of computers that can offer users access to vast amount of information and easy global communication. Its main function in any social system may be identified as information, education, entertainers, communication and integration. Therefore, the automation as an information superhighway has been aroused to perform all these immeasurable impact for the rest of the world.

One cannot talk about information and access without making regular reference to the information technologies and their convergence particularly automated machines.

Information and communication technology rapidly changing the way we work and live, most especially regarding the way the office is handled. We see a world of network. That is bringing new opportunities and options to people at work, at home and on the movies directly stating how our society live, learn, work play and our society evolves.
Information itself drives it valve from the meaning that an entity (a human being) assigns to data. It therefore becomes a performed in an organization.

The question now is, how far this form of inexhaustible resource can carry the users with special automated mahcines on office technology and management profession.

The machines used in the office technology and management profession are involved effectively to perform the work in business media, the mass media, the information gathering media, and the likes, have seen the different faces of typewriters. Mail exchange, computers, cellular, fax telephone and other technological information gathering system.

Emphasizing more on the meaning of the automation and how it works Rutherford (2007), described the automation as ‘a global collection of many different types of computers and computer networks that are linked together.

The office technology and management profession, people who are conversant with the services that the personal computer renders will no doubt find the internet fascinating job-made-easy and enjoyable.

But many people cannot purchase or acquire this precious information superhighway, what risks are involved. Who are supposed to use these inexhaustible resources?

The aim of the study is to know the impact of automation on the office as regard to secretaries work.

1.2 Statement of the Problem

Most people believe that the automation has no impact on office technology and management profession. That office manager does not need the automated machines services at all. They also say that office manager’s only need typewriter carry out their duties. They also say that if office managers include the use of the internet in their profession, that work will be tedious.

According to Sir Walter ford (1992), says that the duty of the office manager/secretary is to take down records, minutes of the meetings and typing of orders by the above authorities and it involves the use of the typewriter.
Pluto (1990) says thus, ‘the automated machines are used by high senior officials and those trained personnel and as such the office manager/secretaries who are regarded as a low staff do not fit into this cadre’. Roberts [1990] in his opinion says, ‘office machines and the secretary are not compatible’.

With these very reasons, we have decided to carry out this research work so as to find out the actual impact automation has on the office technology and management profession.

1.3 The Purpose of the Study

The main purpose of the study is to find out the impact of automation on office. Specifically, the study aim to ascertain the following.

  1. To find out the impact of the automation on the office technology and management profession.
  2. To ascertain if the use of internet facilities, is a monotonous task to the office managers.
  3. To ascertain, the impact of the automation, on the lives of individual office managers.
  4. To find out the skills required from office managers to operate the office machines
  5. To ascertain if there are problems being caused by the automation of the office in the office technology and management profession.

1.4 Significance of the Study

It is importance that office managers should at times take critical look outside their private areas of concentration and state the latest system of improving their techniques at their field of specialization. The study is not only important to the office managers but will also serve as green light to entertain the whole universe, education, communication and media practitioners on how to restructure their programmer to suit their receiving audience.
It will also help the office manager to be abreast with the events taking place within and outside the country.

1.5 Research Questions

  • What are the impacts of automation on the office technology and management profession?
  • Does the use of computer everyday a monotonous task to an office manager?
  • What are the impacts of the automated mahcines on the lives of individuals’ office managers?
  • What are the skills required by an office managers using this modern equipment.
  • What are the problems encountered by office managers using office machines?

1.6 Delimitation of the Study

The geographical area covered by the researcher is in Ughelli LGA of delta state are used as samples on which judging the impact of automation on the office will be based.

1.7 Limitation of the Study

Owing to the vast and difficult nature of the project, and also owing to the time and financial constraints, it is only Ughelli LGA in delat state will be used as the areas of the study.

Chapter Five

Summary Of Findings, Conclusions And Recommendations.

5.0 Introduction

This chapter related the problems, summary of the findings, presents the conclusion, recommendations and areas for further study.

5.1 Restatement Of The Problem

The absence of office automation in any organization make the office managers work boring and uninteresting and this result to low gathering of information on the part of the office manager. In most organization today, the inability to use automated machines has lead to inefficiency, and this always give the customer bad impression about the services of the organization. Thus, if there was no introduction of automated machines like computer, the office managers will be faced with all the problems stated and this will bring about low productivity, poor information gathering and poor communication network to the organization. And will also cause the office managers a lot of fatigue.

5.2 Summary Of Findings

In this study, an attempt has been made to generate empirical data on the automation system a vital tool for increased office managers’ productivity and performance. Based on the analysis of the research questions, the following findings were made.

  1. Majority strongly agreed that automated machines has led to increase productivity.
  2. 100% of the respondents believed that automated system has increased job performance and efficiency of office managers.
  3. It was found that 100% of the respondents strongly agreed that office automation has positive effect on the office managers’ performance.
  4. Majority strongly agreed that office automation needs a special skill for efficient management
  5. 100% of the respondents agreed that automation has created great impact on the office technology and management profession.

5.3 Conclusion

Office automation has proved to be a helpful tool in the hand of the office managers as a result of the job made easy attitude and nature. And this has proved to be effective machine on its Nigeria business environment. So once the training is being applied in ughelli local government council, the organizations will benefit a lot.

The paper strongly believes that office automation has contributed immensely in enhancing office managers’ practice in the following ways: –

It has made life easier, fast information gathering, fast information sharing, increased productivity, saves time and labour and it is highly profitable, effective/efficient, improve organization outputs and reduce errors. And as a matter of fact, all the above motioned cannot be achieved using manual typewriter.

5.4 Recommendations

This paper gave the following recommendations on how office automation has enhance office managers productivities based on the conclusion drawn.

  1. Office managers in the higher institution should be trained to master this modern technology as no employer will require the services of office manager who is not familiar with automation system.
  2. Office managers should update their knowledge in automation system and know how to operate it.
  3. Schools that offer Office Technology and Management should be more emphasis on the use of automated machines.
  4. Employers whose office managers/sectary does not have the knowledge of the automation should send them for further training.
  5. Office manager’s practitioners should procure their own personal computers and register with internet services protocol so that they will be updating their knowledge even if the organization is less concerned. And also in order to see that the introduction of these devices yield results, there should be proper planning and someone must be in change.

5.5 Suggestion For Further Research:

Due to limited of the research, we suggest that a similar research work on

The impact of automation in an office should be carried out in the other States. This will help to know the automation impacts on Office Managers in that state.

5.6 Limitations Of The Study:

In any research work, there are some setbacks that follow it, some of such setbacks or limitations include money. The researcher could not lay hands on the books that talk about the office automation, because it is very expensive.
Another factor is lack of books and materials in the library. There was no much book in the library on the office automation and its impacts. And lastly, the researcher was unable to combine the research work and the examinations together because of limited time. So all these and many more led to the limitations of the work.

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