Challenges Of Secretaries Working In Financial Houses

Project and Seminar Material for Office Technology and Management OTM

Challenges Of Secretaries Working In Financial Houses


Abstract


This study is on challenge of secretaries working in financial houses. The total population for the study is 200 staff of first bank in Enugu state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made human resource managers, accountants, customer care officers and marketers were used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies


Chapter One


Introduction

1.1 Background of the Study:

The work of secretaries in an organization is very vital and there is no way an organization can function well without their aid. The fast production of efficient work is assured since they are well trained in that line.

Whenever paper work, records and mostly written communication are needed in an organization the secretaries are likely to be involved. In as much as secretaries have been undermined by the general public in many ways, the general conception is usually that any employee who sits behind a typewriter and does other forms of secretarial jobs is a secretary; therefore regarding them as typists or mere servants. It is therefore pertinent to start by knowing exactly who a secretary is, before going to the challenges facing them.

A secretary is an employment in an office who deals with correspondence, keeps records, makes arrangement and appointments for a particular member of the staff. He/she is the one who combines or has the mastering skills of shorthand and type writing and with a sound knowledge of secretarial duties.

A secretary is defined by the National Association secretaries in United States of America “as a executive assistant who posses mastery of office skills, who demonstrates ability to assume responsibilities without direct supervisor who exercises initiatives and judgment, and who makes decision with in the scope of assigned authority”.

Office skills include typewriting, shorthand ability to operate photocopying machine, duplicating machines, cope with filings, do reception duties. Furthermore, a good secretary needs also to have accumulated enough knowledge about commercial work in general and this implications, on secretary is deemed to be genius.

A secretary in other words is a person employed in an office to care of correspondence/ records and in addition keep the day to day engagement of his/her executive in line with various demands.

Based on these factors, one can now say that a secretary is an indispensable factor in any office or organization.
A secretary has out-standing qualities – she understands the principles of keeping secrets, being polite to customers, callers and visitors, no matter how highly or lowly the visitors may be placed.

She appreciates the aims or goals of the organization in office or business, and conscientious works towards the achievement of the goals, together with the boss and other staff.

The secretary working in an industry should know all about the place. She should know the products, how they are produced, how raw materials are obtained, how the machinery works, how and where the spare parts are obtained, know managers and their individual assignments, other management staff, and indeed, the policy of the whole organization.

A good secretary is always alert, she reads newspapers, listens to News on electronic media and even to other people as they discuss. This is because, she might get useful information with minimum delay for the smooth running of the organization. Other attributes of a good secretary include tactfulness, self-control, neatness, politeness, ability to work without grumbling memory and pleasant speaking, services of a secretary are indispensable in every establishment. But, this fact notwithstanding, secretaries complain of one form of maltreatment or another from their employers in the course of carrying out their duties.

In spite of the important roles which secretaries play in organizations. Nigeria secretaries are still faced with a lot challenges and this paper or research will address these challenges.


1.2 Statement of the Problem:

The secretarial profession has become overwhelming indispensable in all spheres of life in recent times, but unfortunately the profession is higher and adequate recognition in financial houses.

Many people have this false notion that only never do wells enter the profession. Secretaries are most times misunderstood and misplaced, therefore they relegate to the background by many bosses as a result they are placed in their rightful positions.

This research work is aimed at finding out the challenges facing the secretaries and paving a way to gaining the attention for the secretarial profession by making both financial houses and secretaries to be aware of their positions as they work hand by hand.


1.3 Objective of the Study

The main purpose of this research is to identify the challenges of secretaries in model financial houses. Specifically the study seeks to:

  1. Identify who the secretaries are in an organization.
  2. Investigate whether secretaries are sent on training to improve their skills.
  3. Ascertain whether secretaries are properly remunerated.
  4. To find out if today’s secretaries are able to manipulate modern office machines and equipment in our model offices.
  5. To determine how the secretaries relate with their bosses.

1.4 Research Hypotheses

For the successful completion of the study, the following research hypotheses were formulated by the researcher;

  1. H0: secretaries are not relating with their bosses.
    H1: secretaries are relating with their bosses.
  2. H02: secretaries are unable to manipulate modern office machines and equipment in our model offices.
    H2: secretaries are able to manipulate modern office machines and equipment in our model offices.

1.5 Significance of the Study

Any study carried out must have some significance and it is strongly believed that this study when completed will be of immense benefit to all groups of people in the society.

For one thing, this study will identify the challenges of secretarial, help their employers to have a clear view of their problems and their device means of motivating their secretaries so as to enhance productivity. It will also help the manages to know what relationship that should exist between them and their secretaries.

Again, it will be beneficial to the secretaries themselves to enhance their prospects, if they adhere to the recommendations set out by this study. It will serve as an inspiration to secretaries Nigeria having known their problems and ways of averting them.

It will also have as a frame work in improving the ways, status, and working conditions of the secretaries in Nigeria.
However, this project will serve as an indicator to employers so as to know how to treat their secretaries, know the working environments that will be best for maximum efficiency and productivity of secretarial work and the entire work of the organization and improve on their business in general.

Finally, the research will provide an up-to-date data of secretarial challenges for future researchers to look at in their studies.


1.6 Scope / Limitation of the Study

This study focuses on the challenges facing secretaries in model financial houses first Bank Plc, Enugu (main branch) is specifically used for the study.

The researcher encountered some problems that delayed the completion of the project on time. Chief among these problems was lack of materials.

Most of the resource materials at hand were quite irrelevant to the topic of research because not much has been written by people on this topic from where enough materials would have been collected to help more in writing up the literature review.

Time was also a problem to the researcher. Research work of this nature requires much time for collection of valid information and other relevant materials to make this study, due to the fact that is being conducted at a time when the researcher was preparing for her final examinations.

The researcher was also constrained by finance, which also affected the depth of coverage of the variables researched.


1.7 Definition of Terms

Challenge:

A call to someone to participate in a competitive situation or fight to decide who is superior in terms of ability or strength.

Secretary:

A secretary or personal assistant is a person whose work consists of supporting management, including executives, using a variety of project management, communication, or organizational skills

Financial House:

A financial institution that lends to people or businesses, so that they can buy things such as cars or machinery


1.8 Organization of the Study

This research work is organized in five chapters, for easy understanding, as follows

  1. Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study.
  2. Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature.
  3. Chapter three deals on the research design and methodology adopted in the study.
  4. Chapter four concentrate on the data collection and analysis and presentation of finding.
  5. Chapter five gives summary, conclusion, and recommendations made of the study

Chapter Five


Summary, Conclusion and Recommendation

5.1 Introduction

It is important to ascertain that the objective of this study was to ascertain challenge of secretaries working in financial houses. In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of secretaries working in financial houses


5.2 Summary

This study was on challenge of secretaries working in financial houses. Four objectives were raised which included:Identify who the secretaries are in an organization, Investigate whether secretaries are sent on training to improve their skills, Ascertain whether secretaries are properly remunerated, to find out if today’s secretaries are able to manipulate modern office machines and equipment in our model offices,to determine how the secretaries relate with their bosses. In line with these objectives, two research hypotheses were formulated and two null hypotheses were posited. The total population for the study is 200 staff of first bank in Enugu state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made human resource managers,accountants, customer care officersand marketers were used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies


5.3 Conclusion

The study concludes that there are in-service training needed by executive secretaries in bank which provides better performance in their office procedures and operations. The study is also of the view that in-service training needed by the executive secretaries in up-dating their skills, attitudes and knowledge should be adequately provided which will enable them to contribute to the realization of organizational goals and objectives. It is evident in the study that when executive secretaries in bank are given opportunities for in-service training in Information and Communication Technology (ICT), their job performance in their office procedures and operations are bound to improve considerably as such they are motivated to carry out their office routines cheerfully and remarkably.


5.4 Recommendation

Promotion of these secretaries should be based on merit and frequent submission for in-service training programme for upgrading of knowledge and skills and not on the basis of years of experience. Secretarial staff should at any time be ready to go for in-service training not minding the inconveniences it might caused them.


Project Material Download

5,000 5000

The Complete Material Will Be Sent to You in Just 2 Steps

Quick & Simple…


Step One Purchase

Make Payment (Through Transfer) of ₦5,000 to Any of the Account Below

Access Bank PlcAcc No: 0811003731
Samphina Academy
Current Account
Zenith BankAcc No: 1225513212
Samphina Academy
Current Account

Or CLICK HERE To Pay With Debit Card


FOR STUDENTS OUTSIDE NIGERIA
CLICK HERE To Purchase Material ($15)
FOR GHANIAN STUDENTS
Make Payment of 120 GHS to 0553978005 | Douglas Cloud Osabutey | MTN MoMo

Step Two Purchase

Send the Following Details on WhatsApp ( 08143831497) After Payment

  1. Payment Details

  2. TOPIC: Challenges Of Secretaries Working In Financial Houses

The Complete Material Will Be Sent To You On WhatsApp After Receiving Your Details
T & C Apply


  Contact Our Help Desk


Need a Different Topic? Perform a Quick Search



List of Related Works

Click on Any Topic to Preview the Content

samphina.academy

Samphina Academy

Samphina Academy is an Online Educational Resource Center that is aimed at providing students with quality information and materials to aid them in succeeding in their academic pursuit.