Electronic Office Equipment Used By Secretaries In Modern Business Offices Implications For Employment Of Secretaries.

Project and Seminar Material for Office Technology and Management (OTM)

Project and Seminar Material for Office Technology and Management (OTM)


Abstract


This study examined the Electronic Office Equipment used by secretaries in modern Office. The purpose of this study is to determine the electronic factors that give secretaries and thereby enhance job performance and efficiency. Three (3) research questions guided the study. The respondents were 50 secretarial staff. Data c0ollected were analyzed using mean score of 3.00 and above.

Base on these. Conclusion were reached which include that electronic Office equipment of secretaries through provision of good working condition and provision of office equipment, machinery and infrastructural facilities will greatly result in efficient job performance of secretaries should be employed by organizing training and retaining exercises.


Table Of Contents


Preliminary Page(s)

  • Title page
  • Approval Page
  • Dedication
  • Acknowledgements
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Purpose of the study
  • 1.4 Significance of the study
  • 1.5 Research Questions
  • 1.6 Scope of the study

Chapter Two

2.0 Review of Related Literature

  • 2.1 Electronic used by secretaries
  • 2.2 Electronic equipment in today’s office
  • 2.3 Summary of literature review

Chapter Three

3.0 Methodology

  • 3.1 Design of the study
  • 3.2 Area of the study
  • 3.3 Population
  • 3.4 Sample and sampling technique
  • 3.5 Instrument of data collection
  • 3.6 Method of data collection
  • 3.7 Method of data analysis

Chapter Four

4.0 Presentation and Analysis of Data

  • 4.1 Introduction

Chapter Five

5.0 Conclusion and Recommendation

  • 5.1 Conclusion
  • 5.2 Recommendation
  • References
  • Appendix
  • Questionnaire

Chapter One


1.0 Introduction

1.0 Background Of The Study

The tremendous innovation in office equipment in the last few decades has caused revolutionary changes in both the nature of office work and the role of secretaries. Whitehead (1981). This electronic office equipment innovation which are maintained in the one of computer telecommunication and information technology posed a lot of challenges to secretaries in modern business offices.

The modern business office is advanced with the use of new machines like computer for machines, electronic typewriters, word processors, telex, teletypewriters, photocopies, telecommunication equipment. These machines make up modern business offices and of skillfully utilized by secretaries, organization goals will be achieved.
Greater success has been achieved through the use of these electronic office equipment by secretaries depending on their ability to operate them.

A secretary who was trained with manual typewriter is faced with the word perfect or computer in modern business office. Modern business office expert secretary to master the use of modern office equipment in view of the modern trend, Nwosu (1999).

Typewriter is the most commonly used in offices before electric typewriter was developed. The standard (18 inches) model of the manual typewriter is designed on quota, foolscap or A4 sizes of papers. Some typewriter are pica or bold characters which have ten letters on an inch or 250mm while some are elite or small characters which have twelve letters on the inch or 25mm.

The manual typewriter are operated by hand, the keys are struck so that the required printers are made on the paper. Electronic-typewriters was developed and may office was equipped with it because of the advantages they have over the manual machines. The secretary exerts less physical effort and can type for much longer period than she could on the manual typewriter. Onasany (1990).

Stencil duplicator was popular in business offices and other organizations that are in constant need of large numbers copies of written materials. Stencil duplicators are used by secretaries to produce numbers of copies of any orientation, Ohakwe (2000).

Spirit duplicator produces tyypewriter hand written, drawn materials in a variety of colours using spirit in place ink. Spirit duplicator is so-called because the copy transcribed of inks will stencil duplicators. There are commonly used in business offices before the development of photocopying (copier) machines.

The modern business office has seen the advantage inherent in the use of modern electronic equipment, the quality and quality of production time saving probability and cost effectives, (Jolih 2000).

In the era of great innovation in office equipment no modern business office can operate effectively in the face of office competition without the secretary’s skill in operating these machines. Computer which is the centre point of electronic office equipment as viewed as the electronic instantaneously (Eyitayo 1995)

Fax machine is used in sending facsimile copies of document electronically to other offices within or outside the country. Electronic typewriter processes special function keys and displays penal capable of displaying a few lines of text. The photocopy reproduces copies of the original documents exactly as it is. The telex, teleprinter and telephone are telecommunication machines which convey information form one office to the other within or outside the country.

Word processor is a system that is used in typing perfectly correct letter and reports by automatic typewriters which is capable of making decisions according to pre-coded instructions.

The implication for employment of secretaries in modern business offices required the ability, knowledge and competence, the secretary has in processing and disseminating. Communication information with this electronic equipment (smith 1981). The machine performs different function and as such, the secretary must be versatile in all to advice organization goals. The equipment are expected to make considerable impact on the work of the modern business offices of the secretaries posses equipment know-how and awareness needed to put the equipment into effective use. The ability or knowledge applied by secretaries in the use of these modern electronic equipment determines the level of success to the achieved in modern business offices.


1.2 Statement Of The Problem

Modern business offices have seen numerous advantages arising. These equipment are installed for effective and efficient business performance. The facilities are expected to make considerable impact on the works of the modern business if the secretaries’ posses the technical know-how and awareness needed to put the facilities into use.

This paper is faced with the problem of generating data on the office skills required of secretaries in modern business offices. The secretaries lack skill in granting computer, fax machines, electronic typewriters, word processors, telex teleprinter, photocopies and telephone. If they should posses the skill required of them, the modern business will rear the benefits of electronic equipments.


1.3 The Purpose Of The Study

The main purpose of this paper is to ascertain the electronic equipment used by secretaries in modern business offices, specifically, the study will attempt to:

  1. Find out the office equipment used by secretaries and the ability in operating computers/word processors and electronic typewriters in modern business offices.
  2. Determine the offices skill required of secretaries in operating for machine and telecommunication equipment in modern business offices.
  3. Find out the ability of secretaries in operating photocopies in modern business offices.

1.4 Significance Of The Study

The significance of this paper in its attempt to name secretaries has the technical know-how and appreciates the role of these equipments in carrying out their secretarial functions. In this regard the secretaries will be able to make comparison between level of their performance and status and that as their counterparts in non-, modern business.

The paper is as well significant in that it will be of great assistance to business either in the modern office and also to government establishment who may use it as a references material in directing their actions.
Institutions as higher learning especially department of offices technology and management vocational and technical education schools can use the study of update their curriculum.


1.5 Research Question

The following research questions were formulated to guide the research study.

  1. How does the introduction of equipment affect the job performance of secretaries in selected offices.
  2. What challenges does automation pose to secretaries in some office.
  3. What are the changes that have been associated with the introduction of equipment.

1.6 Scope Of The Study

The study is limited to finding the affects of equipment on secretary’s job performance in selected office. Secretary with the qualification of H.N.D, BA or Bsc and above are selected due to their experience in secretarial profession.

This study would also look at the availability of modern office equipment and the challenges these machine pose on the secretaries performances.


Chapter Five


5.0 Conclusion And Recommendation

5.1 Conclusion

Electronic equipments used by secretaries in modern business offices were the task of this study. Five electronics equipment were considered namely, computer, word processing, fax machines, electronic typewriter, photocopies and telecommunication.

The secretaries working in modern business offices have the computer/word-processing skills. These includes, ability to key in data, processing of data and typing at high speed and accuracy, effective display of work, having ability to mail merge, text editing, storing of data. Correction of errors before production, knowledge of printing out hard copy among others.

No secretary can operate a computer/word processor without knowing how to boot on. Turn on the machines or being able to key in data since no information can be obtained without converting the data to user form. The ability of typing at high speed and accuracy at the requirement from a secretary in modern business offices

Secretary in modern business offices have the3 skills in operating fax machines. This is important because no secretary can operate a fax machine without having the skill in sending and receiving messages, ability to code fax machines. There is on fixed period or time for receiving messages therefore the secretary should place the machine in a condition that it can receive message in the night.


5.2 Recommendations

The project having say concerning the electronic equipments used by secretaries in modern business offices, hereby recommend as follows:

  1. Training programmes should be organized for secretaries in modern business offices to equip them with the knowledge/ability of operating in the area of e-mail and internet. The modern business office should endeavor to provide their secretaries with the brand of computers/word-processing for efficient secretarial functions if they are to progress.
  2. Most modern business offices are not installed with the fax machine electronic typewriters and photocopying machine which makes some secretaries ignorant of what it is and the function therefore every modern business office install it because it is income generating.

Electronic Office Equipment Used By Secretaries In Modern Business Offices Implications For Employment Of Secretaries.


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