The Role The Office Manager In Ensuing An Effective Decision Making Process In The Modern Office

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The Role The Office Manager In Ensuing An Effective Decision Making Process In The Modern Office


Abstract


Office management has identified one of what companies require to dominate in an industry. Past studies have dealt with office management too broadly without considering specific aspects of office management which has led to a limited level of understanding on the extent to which the comprehensive nature of office management has influenced firms’ performance in decision making. The specific objectives of the study sought to determine the role of office management in effective decision making in a modern office. To achieve this objective, the study adopted explanatory and cross-sectional survey design. The target population of this study comprised of all the forty three organizations in Nigeria. The unit of observation was the functional area in each bank, whereas the unit of analysis was organization. Five functional areas were identified in each organization comprising human resource, finance, marketing, information communication technology, and operations. This study used primary and secondary data. Primary data was collected using a semi-structured questionnaire. The questionnaire was administered using drop-and-pick later method. Secondary data was collected using document review and was used to validate information collected through the questionnaire. The response rate in this study was approximately seventy three percent which was considered sufficient for making inferences and drawing conclusions.


Chapter One


Introduction

1.1 Background to the Study

Decision making constitute fundamental functions of the office manager in almost every day transaction of the business of the organization. Such decision as managerial decisions, routine, and operational decisions. Are fundamental for meeting the objectives of the organisations. According to Drucker (1967). Effective decisions result from a systematic process, with clearly defined elements, that is handled in a distinct sequence of steps’ [Drucker, 1967]. Office managers have key roles to play throughout the effective decision making process. Decision making is becoming the basis of competitive advantage and value creation for organisations. Improving decision making could be the key to superior business performance if global markets give all organisations access to similar resources and competition causes many business processes to converge on world-class standards. The quality of decision making could become the key differentiator and link in the value chain. The office manager must take into consideration relevant factors such as the culture, ethics, and the strategic direction of the business in taking effective decision of the business. Relevant steps include 1.Frame the issue; This is a key step. Issues must be properly framed to balance a broad view with efficient focus. Appropriate parties must be engaged. Stakeholders’ interests are taken into account in determining the objectives at this stage. In businesses that are managed for value, the main criterion will be the impact on shareholder value. 2. Assemble information; Relevant information impinging on the issue at stake consisting of the business’ current financial and competitive position. Customer values are taken into consideration in the process.

3. Select alternatives; Alternatives should be selected on the basis of evidence and analysis rather than personal opinions. Risks must be identified as either ‘deal-breakers’ or issues to be managed. Management accountants can facilitate unbiased, evidence based decision making. They can provide consistent quantitative and qualitative analysis of the situation and proposals. 4. Decisions; The decision maker(s) should have the authority to take the decision. Role clarity and understanding is important here so that decisions are reached efficiently and not delayed or swayed by other interested parties. 5 Manage implementation and impact; Managing implementation through to impact requires that the decision should be clearly communicated and the expected outcomes reflected in performance management metrics. Quantifying or describing potential outcomes and, if appropriate, the potential next steps after each outcome, will enable implementation to be managed and appropriate action taken promptly. This will ensure that goals are achieved.6. Feedback Trial and error may be allowed as tactical experiments within acceptable risk parameters, but repeating past mistakes should be inexcusable. The decision and matters considered should be properly documented for post audit or learning purposes. The outcome of past decisions should be captured as part of the corporate memory to ensure that lessons are. The research seek to appraise the Role of the Office Manager in Ensuing an Effective decision making process in the Modern Office


1.2 Statement of the Problem

Decision making constitute a fundamental function of the office manager which must be carried out effectively to determine the strategic choices of the organization with the view of attaining the objectives of the organisations. Consequently the process of carrying out organizational effective decisions must be followed according to peter drucker (1967).However many organisations have treated the issue of decision making with levity not considering relevant issues that bear in the taking of effective decision making. This has led to loss of both resources and revenue. According to [Drucker, 1967]. Effective decisions result from a systematic process, with clearly defined elements, that is handled in a distinct sequence of steps’ [Drucker, 1967]. Office managers have key roles to play throughout the effective decision making process. Decision making is becoming the basis of competitive advantage and value creation for organisations. Improving decision making could be the key to superior business performance if global markets give all organisations access to similar resources and competition causes many business processes to converge on world-class standards. The quality of decision making could become the key differentiator and link in the value chain. The office manager must take into consideration relevant factors such as the culture, ethics, and the strategic direction of the business in taking effective decision of the business. The problem confronting the research is to determine The Role the Office Manager in Ensuing an Effective decision making process in the Modern Office


1.3 Objectives of the Study

  1. To determine the relationship between good office practice and effective decision making process in modern office in Nigeria.
  2. To establish the relationship between adequate office equipment and effective decision making process in modern office in Nigeria.
  3. To establish the mediating effect of human capital repository on the relationship between office management and effective decision making process in modern office in Nigeria.
  4. To determine the moderating effect of firm’s culture on the relationship between office management and effective decision making process in modern office in Nigeria.

1.4 Research Hypotheses

H01: good office practice has no relationship with effective decision making process in modern office in Nigeria.

H02: adequate office equipment has no relationship with effective decision making process in modern office in Nigeria.


1.5 Significance of the Study

The research shall appraise the Role of the Office Manager in Ensuing an Effective decision making process in Modern Office.


1.6 Scope of the Study

The study focuses on the appraisal of the Role the Office Manager in Ensuing an Effective decision making process in the Modern Office


1.7 Limitations of the Study

The research was confronted by some constraints including logistics and geographical factors.


1.8 Definition of Terms

Decision Defined

Decision making involves the process of making a choice between stated alternatives solutions to a given problem situations bearing in mind critical decision criteria directed at meeting the objectives of the organization. Decision making constitute a fundamental function of the office manager which must be carried out effectively to determine the strategic choices of the organization with the view of attaining the objectives of the organisations.


Chapter Five


Discussion of Findings, Conclusion and Recommendation

5.1 Discussion of Findings

The first objective of the study sought to determine the relationship between good office practice and effective decision making process in modern office in Nigeria. The study revealed that activities relating to socialization, externalization, combination and internalization are practiced to different levels within organizations. In addition, the study illustrates that even though good office practice is crucial, the emphasis directed to practices associated with the elements of good office practice varies considerably in organizations. The expectation of this research was that there isa relationship between good office practice and performance. This expectation was confirmed through further statistical analysis which showed that good office practice has a positive effect on performance.

The second objective intended to establish the relationship between adequate office equipment and effective decision making process in modern office in Nigeria. Generally, all the activities regarding transfer of knowledge were found to be substantially practiced although not to the same extent. Inferential statistics indicated that adequate office equipment has a positive contribution to performance which confirmed the expectation of this objective. However, it was evident the adequate office equipment has the least influence on performance relative to knowledge application and good office practice.

The third objective of this study sought to establish the relationship between knowledge application and effective decision making process in modern office in Nigeria. The focus of this objective was on activities and practices involving provision of instructions, directions, and performance of tasks. Toward this end, the study confirmed that all the activities relating to knowledge application were considerably practiced in organizations. Statistical analysis confirmed the expectation of this objective that knowledge application positively affects performance. In addition, it was evident that knowledge application has the greatest contribution relative to good office practice and adequate


5.2 Conclusion

Corporate performance is a key focus of management within organizations. This study investigated the relationship between office management and effective decision making process in modern office in Nigeria. On the basis of the findings, the researcher inferred some important conclusions. In regard to the first objective, good office practice is statistically significant and therefore there is a relationship between good office practice and performance. Similarly, based on the second objective, adequate office equipment is statistically significant and thus there is a relationship between adequate office equipment and performance. In addition, on the basis of the third objective, knowledge application is statistically significant and hence there is a relationship between knowledge application and performance.

Furthermore, the study sought to establish the mediating effect of human capital repository on the relationship between office management and effective decision making process in modern office in Nigeria. Based on this objective, the researcher concludes that human capital repository partially mediates the relationship between office management and performance. Finally, the study intended to determine the moderating effect of firm’s culture on the relationship between office management and effective decision making process in modern office in Nigeria. On the basis of this objective, the researcher concludes that firm’s culture moderates the relationship between office management and performance.


5.3 Recommendations for Policy and Practice

The findings of this study have important implications for policy and practice that can be drawn for the purpose of enhancing management of knowledge in organizations and other organizations in Nigeria.
good office practice was found to positively influence effective decision making process in modern office in Nigeria. Management of Commercials Banks should consider enhancing practices associated with the different elements of good office practice such as externalization, combination, socialization and internalization. Particularly, interaction with customers should be encouraged and bank’s processes should be used to enhance understanding and translation of knowledge (explicit) into application (tacit knowledge). Moreover, adequate office equipment was also found to positively influence effective decision making process in modern office in Nigeria. Therefore, management of organizations should enhance all activities relating to adequate office equipment. Information should be made more available and accessible, and its flow should be enhanced in order to facilitate transmission of tacit knowledge.

Furthermore, knowledge application was found to positively influence effective decision making process in modern office in Nigeria. In this case, management of organizations should take initiatives to pioneer and drive office management adoption and use as well as commit more financial resources on office management training programs.

Human capital repository was found to partially mediate the relationship between office management and performance. In any organization, human capital repository may manifest itself in the form of the collective value of capabilities, knowledge, skills, experiences, innovative of the workforce and abilities residing within and utilized by individual employees in the course of performing organizational activities. Management should make use of human capital repository in order to leverage on knowledge assets and confer organizations with competitive advantage. In addition, management should make initiatives to enhance the absorptive capacity of employees for new ideas and value of education in generating alternative courses of action in decision and problem situations. Moreover, managers in other knowledge- intensive organizations should actively promote and improve office management practices to enhance efficiency and effectiveness.

Furthermore, firm’s culture was found to moderate the link between office management and performance. In this case, firm’s culture is an imperative in office management as it facilitates conversion, transfer and application of knowledge. In organizations, culture shapes behavior of employees and enables them to manage knowledge within a context enhancing corporate performance. Management of organizations should enhance collaboration among organizational members in development and use of new information and ideas as well as promote all practices that foster utilization of knowledge with respect to bank’s performance.


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Frequently Asked Questions


What does an office manager do?

The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency, and safety.

What is decision making in management?

Overview of decision making: Defined as The act of reaching a conclusion or judgment (duh!), the key of course is “the act.” Most authors outline in various ways the following styles of decision making: Autocratic – The leader defines the problem, diagnoses it, generates, evaluates & chooses among alternate solutions.

What is an efficient decision making process?

Efficient decision making involve a series of steps that require the input of information at different stages of the process, as well as a process feedback. According to the rational model, the decision making process can be illustrate into six steps.

What is the importance of office administration?

Office administration is one of the key elements associated with a high level of workplace productivity and efficiency. It is very difficult to run an organization without a good administration faculty. It is administrator, who makes the rules & regulations and applies these rules in an organization.

What degree do you need to be an office manager?

How to become an Office Manager. In most places, a certificate or an associate’s degree is usually required, with a bachelor’s degree preferred by some employers. This career is open to graduates from all degree disciplines. Previous office-based clerical, secretarial or commercial work experience is essential (some employers may expect at least two years).

How to optimize decision making?

Splunk is just one of a growing number of software companies offering new digital platforms for data-driven decision-making in public safety. As smart cities and state agencies increasingly rely on Internet of Things systems and communication technologies … 

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