Modern Office Equipment And Their Contributions To The Success Of A Business Organization (A Case Study Of NNPC Enugu Depot)

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Modern Office Equipment And Their Contributions To The Success Of A Business Organization (A Case Study Of NNPC Enugu Depot)


Abstract


This study focused on “modern office equipments and their contributions to the success of a business organization (a case study of NNPC) to achieve this purpose some research questions were raised and a review of related literature was made. The survey research design was adopted in this study. The population of the study includes workers, and management of NNPC Enugu depot. A sample of 150 respondents and random sampling technique was used in selecting the workers in a particular unit of the organization.

Data for the study were obtained from both the primary and secondary source. Personal interview was also employed to confirm the responses. The data generated from this study were analyzed using simple percentage, table rating scales and mean scores. The major findings showed that the modern office equipments contribute immensely to the success of business organizations like NNPC Enugu depot. Based on these findings, the researcher recommended: Acquiring of standby generating sets, provision of spare parts and qualified staff to facilitate productivity in the organization.


Table Of Contents


Preliminary Pages

  • Title page i
  • Approval page ii
  • Certification iii
  • Dedication iv
  • Acknowledgement v
  • Table of Contents vii
  • Abstract x

Chapter One

Introduction

  • 1.1 Background of Study
  • 1.2 Statement of the problem
  • 1.3 Purpose of the study
  • 1.4 Research Questions
  • 1.5 Significance of the study
  • 1.6 Scope of the study
  • 1.7 Definition of terms

Chapter Two

Literature Review

  • 2.1 Definition of modern office equipment
  • 2.2 Types of office equipment
  • 2.3 Sources of acquiring office equipments
  • 2.4 Determine the training needs for operators
  • 2.5 Designing of training program for operators
  • 2.6 Maintenance of office equipments
  • 2.7 Advantages of using modern office equipment
  • 2.8 Disadvantages of using modern office equipment
  • 2.9 Summary

Chapter Three

Methodology

  • 3.1 Research Methodology
  • 3.2 Population
  • 3.3 Sampling techniques/samples size
  • 3.4 Method and source data collection
  • 3.5 Tools for data analysis

Chapter Four

Data Analysis

  • 4.1 Data Presentation and Analysis
  • 4.2 Discussion of finding

Chapter Five

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendations
  • 5.4 Limitations of the study
  • 5.5 Suggestions for further studies
  • References
  • Appendix 1
  • Questionnaire

Chapter One


Introduction

1.1 Background Of The Study

The use of modern office equipment is inevitable to offices in this modern era- until the 15th century before the advent of typewriters, publication of business documents was a difficult job and bored mostly to secretaries because everything has to be handwritten.

With time and technological growth, business organizations witnessed information overload due to over increasing commercial transactions. Business therefore, needs technology to turn out words effectively, efficiently and continuously.

These days, the world of work is changing fast, as we approach the new millennium modern equipment are fast replacing manual machines in the workplace, computer automated machines have gradually taken the work of men. With the level of sophistication and cut throat competition in our society, nobody is resting on their oars in the new technological age.

Before now, most employers of labour needed all kinds of categories of workers. Some were trained on the job, while others came as experts. In the factories, people were employed in their thousands to do all kinds of jobs. Production machines, acquired long age, took time to warm up for use while workers took their turn in churning out the large number of workforce.

Most management, employers of labour are of the view that the introduction of high technology to the workplace has made the work easier, faster, saves time and cost, especially on overhead, better than employing a multitude with no result.

Again, with the introduction of new technologies, business men have been saved from carrying huge sums of money all over the place, the advent of electronic fund transfer is a pointer to this topic.

The use of internet, E-mail, pagers, digitized telephone services, mobile phones, answering machines have made the job of executive, top managers less cumbersome and communication gap has been bridged with the popularization of these gadgets. Business and transactions can be discussed through these services.

Even in terms of society for the workplace it is common feature in some big organization to mount circuit television, to monitor movement of people. Big time executive also use close circuit television to wade off intruders and those they don’t want to see, with this, productivity is thus enhanced.

Brief History Of Nigerian National Petroleum Corporation (NNPC) Enugu Depot

NNPC (Nigerian National Petroleum Corporation) depot Enugu is located at Emene in Enugu East local government of Enugu state. Commissioned on 25th August, 1979 by the military Administration of the then Anambra state Col. D.S Abubakar.

It has a total capacity of 12 million liters of petroleum products. It has only three by products in stock which include Premium Motor Sprit (PMS) otherwise called petrol, Dual Purpose Kerosene (DPK) and Automobile Gas Oil (AGO) ago or diesel for onward distribution to her customers the oil marketing companies.

Enugu depot has a total number of six departments namely: Administrative, sales, security, accounts operation and safely departments with a total workforce of 250 workers. Each department is managed by the head of such department who equally reports to the depot manager who is the overall boss.


1.2 Statement Of The Problem

In a developing country like Nigeria, the use of modern office equipment in the office is still minimal because they lack the technical know how to put the one their disposal to good use. Lack of stilled manpower to update and maintain already acquired machines. Besides, constant power failure from the public electricity supply has not helped matters in any way.

More over, some office worker especially secretaries sees the technological improvement as a challenge and also as threat to their job. These problems and anxiety in the minds of office workers, is likely to lead to a drastic reduction in production in most office.

Finally, this situation calls for serious policies by management dealing with the problem, which psychologically destroys the mental and emotional state of workers.


1.3 Purpose Of The Study

For every act, there must be a reason and in light of this, the purposes of this study are:

  1. To discover what office equipment is all about.
  2. To identify the contributions of modern office equipment on the success of business organization.
  3. To examine the training needed for the operation of these office equipments.
  4. To identify how to maintain them in the office.
  5. To discover the problems associated with the use of these equipments.

1.4 Research Question

  1. What is office equipment all about?
  2. Do these modern office equipments actually have any contribution on the success of business organization?
  3. Do the operation of these modern equipments need any training program?
  4. Do these modern office equipments require proper maintence?
  5. Is there any problem associated with the use of these modern equipments?

1.5 Significance Of The Study

The significance of this study “modern office equipments and their contributions to the success of a business organization, a case study of NNPC Enugu depot” is that it will create awareness as well provide information on the roles these modern office equipment plays in seeing that NNPC Enugu depot achieve their goals and also meet up the standard. It is also recommended to the society in general and whosoever wishes to achieve efficiency on prudent.


1.6 Scope Of The Study

The researcher is concerned with the contributions of modern office equipments to the success of business organization with particular reference to Nigerian National Petroleum Corporation (NNPC) Enugu depot in Enugu east local government area in Enugu state.


1.7 Definition Of Terms

Office:

It is a place /room /building where clerical duties are carried out.

Modern:

Involving up-to-date techniques or equipment. it is also refers as most recent or current

Equipment:

The tools / items needed for a particular purpose. In order words, it also means things that are needed to carry out work / job in the office; it could be electrical or manual.

Researcher:

person that carry out the piece of work.

Accuracy:

Error free presentation.

Machine:

A device with an electrical power attached to it used in office production.

Crude / Manual:

Equipment that require physical exertion of energy to operate.

Efficiency:

Prompt delivering of jobs.

Business:

Knowledge of commercial procedures i.e. buying and selling.

Operation:

The manner in which business is carried out.

Production:

Output, increase in manpower.

NNPC:

Nigerian National Petroleum Corporation


Chapter Five


Summary, Conclusion And Recommendation

5.1 Summary

This study is aimed at identifying various types of modern office equipment and their contributions to success of business organization particularly NNPC Enugu depot.

  • The researcher, in chapter one, talked about the increase in number of modern office equipment and how a new office worker may be expected to operate one of these equipment.
  • Chapter two, deals with the literature review of the project work. This described what other authors and educationists have written about the subject matter. The different types of equipments, source of acquiring them, determine the training program for the operators, maintenance, advantages and disadvantages of using them in the office.
  • Chapter three discussed the research methodology: the population, sampling techniques, source of data collection and tools for data analysis, research questions were sent to NNPC Enugu depot, for their workers ideas and opinions.
  • Chapter four deals with the presentations of data, analysis of data and discussion of findings.
  • Finally, chapter five deals with summary, conclusion and recommendations.

5.2 Conclusions

From the analysis of data collected, the researcher discovered that modern office equipment are very vital tools in business organizations, as most of the work carried out in office today are dependent on the use of these equipment e.g. the computer, telephone and photocopier.

Concerning the factors that worked against the use of these equipment in offices, the analysis suggest that power failure often occurs, affecting the daily activities in the office.

High cost of maintenance and purchase is another problem that faces this equipment in organization. Despite the problems enlisted, the use of this equipment such as the computers, and photocopiers make information available to workers faster and make organizations response to inquiring faster, by bringing the world of work right into the office, and ensuring accuracy and efficiency.


5.3 Recommendations

To remove problems and difficulties associated with the use of modern office equipment, the researcher recommends the following:

Lack of fund for maintenance:

The private firms are better funded than the government parasite such as NNPC; they should be given the opportunity to take loans from the government. They should run commercially to increase their productivity.

Power failure:

Firms should be encouraged to acquire stand by generating sets. They should also acquired UPS (uninterrupted power supply) to avoid power surge that can be damaging to acquired equipment as this may load to loss of data.

Provision of purchase machine and spare parts:

Organizations should purchase adequate machines and spare parts and replacement spare for break down. Firms can support companies’ that work as local representatives of the manufactures to provide spares for their equipment.

Qualified staff:

Firms/organizations should Endeavour to train staff in the proper use of machines. They should try to send their workers for training in order to increase ability and knowledge.

If these recommendations are implemented, some of the impediment as to the use of this equipment will be relieved.


5.4 Limitation Of The Study

The researcher faced many problems in the course of this study. First, were the problems encountered in the course of collecting the necessary data and information required for the study.

These include lack of finance for transport to the place of interest, i.e. NNPC Enugu depot, Enugu State. The unwilling of the respondents to provide very useful answer to some of the questions, there are also time constraints taken into consideration of the short period of time during which this study was able to conclude the research project despite this limitations.


5.5 Suggestion For Further Research

To obtain in-depth knowledge on all aspects of modern office equipments and their contribution to business organization, research work could be carried out in order too find out if the inventions of these equipments out rightly phase out certain profession.


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