Contribution Of Office Managers Towards The Achievement Of Organizational Goal

Project and Seminar Material for Office Technology and Management OTM

Project and Seminar Material for Office Technology and Management OTM


This study examined the contributions of office managers towards the achievement of organizational goal. 200 participants were used for the study comprising 160 office managers and 40 bosses. Data collected through questionnaire and interview method were analyzed with the aid of percentage. The result showed that the jobs of office Managers are of great contributions in the achievement of organizational goals due to the increase in office automation. The evident were gotten in the analysis given by the respondents. The implications and recommendations were made base on the finding of this study.

Chapter One


1.1 Background Of Study

According to Ohakwe (2011). The term secretary is derived from the Latin word Secenere meaning ’’to distinguish or to set apart.

A Secretary handles the confidential information of any organization. A Secretary provides the administrative support to senior level professional commonly called ’’Executive Assistant’’ This individual performs a variety of clerical operations and sometimes personal task aimed at ensuring that organization runs in an efficient and organized manner .

In addition, it is not uncommon for employers to prefer to hire candidate who possess a college degree. Although, these has been traditionally viewed as an entry level for the occupation. The roles of secretary is extremely challenging, the need to be technically proficient is important because, office automation has moved from mechanization to electronic form. Secretary are expected to handle programs such as word processor, spreadsheet, database, desktop publisher, internet software package, computer file manager, presentation, financial system, internet publisher, which aimed at ensuring speed and accurate task performance.

Also, he/she must be able to properly use host office machines including photocopiers, fax machine, and multiline telephones. The Secretary is often seen as an image maker, public relation personnel, information processor and indispensible personnel in the organization. He/she is often regarded as the clearing house through which various project undertake. As a result, the challenge of staying organize and on top of everything is required of him everyday Ohakwe (2012).

Earlier, the role of office manager was limited in taking notes from their bosses. However, with the advent of technology in companies and offices, these duties have extended to things that were meant for the professional managers. Nowadays, employer prefer candidate who at least have a college degree. One can also enrol for specialize courses that train people to carry out their duties effectively. Though, the role of secretary profile is generally the same in any organization. In an attempt to write on the contributions of office Managers in achieving success at work, one shall attempt in this presentation to x-ray the contribution of office manager in achieving success at work through a simple but pragmatic SWOTT Analysis, where ‘S’ stand for strength,’ W’ for weakness, ‘O’ for opportunities ‘T’ for threat, and the last ‘T’ for trends. A curious mind at this juncture may ask who a Secretary is.

1.2 Statement of Problem

Over the year, there has been serious misconception about office manager by the public and others who are not in the profession sometimes look down on them as secretary assistant 2 (typist and stenographer) who wait and work according to the various wishes of their bosses. Others look at them as subordinate who cannot actually act even when there is need for them to do so unless with authority from their superior.

All these have been the limitation or problems facing them, people take them as the inferior ones in an organization because they can never be the boss in an organization no matter their level. In the 21st century labour market, the secretary must of a necessity go beyond what is normally regarded as her duties event into the personal affairs of her boss. For instant, going to bank to withdraw money for boss, serving tea, assisting the chairman on any point and supplying explanation when necessary, getting information from files, sweeping the office if the cleaner is not around and. All these have been the problem facing the office managers.

1.3 Objectives of the Study

The main objectives of this study is aimed at finding out the contributions of office manager towards the achievement of organizational goals

Moreover, it also extend at

  1. Investigating whether office managers are needed than their counterpart and whether the remuneration is commensurable with their duties.
  2. To know the level of contribution of office managers in organization.
  3. To know how their contribution have affected the productivity of the organization.

1.4 Research Question

This research question is aimed at knowing the relevant question that needed to be ask concerning this topic

  1. Are office manager needed by organization more than other cadres of officers?
  2. What are the contributions of office managers in business organization?
  3. What are the effects of the contributions of office manager to organizational productivity?

1.5 Significance of the Study

The finding of this study will be of great help to many people. Student in the secretarial professions will be exposing to the actual place of the secretary in the 21st century labour market and her perceived roles.

The finding of this study will also correct the misconception on the part of the public who regard office manager as a main typist or stenographer. It will also give the undergraduate office managers an insight into what their prospects will be on the completion of their course. It will expose the worth of office managers in the business world.

Moreover, the research work will help bosses to determine the quality and output of those they have as employer. It will also enable them to know the important of motivation and commensurate benefits of office managers.

Finally, the finding will ensure uniformity in grading workers according to the qualification and merits if implemented

1.6 Scope of the Study

The study is on the contributions of office managers in some selected business organization. It is restricted to the office managers only for the purpose of thorough study, using EEDC as case study which is now privately owed. It is hoped that whatever results obtained would be assumed to be applicable generally.

Limitation of Study

Despite the limitation scope of this study, certain constraints are encountered during the research of this project.
Some of the constraint experiences are:

1) Time:

The was a major constraint on the researcher during the period of the work considering the limited time given for this study, there was no much time to give this research the needed attention.

2) Finance:

Owing to the financial difficulty prevalent in the country and its resultant rise in price of commodities, transportation fares, research material etc it is not easy meeting all the financial obligation.

3) Information Constraint:

Nigeria researcher has never had it easy when it comes to obtaining necessary information relevant to their area of study from private businesses. EEDC find it difficult to reveal their internal operations.

The primary information was gathered through face to face interview. Getting the published material on this topic means going from one library to other which was not easy.

Although, these problem placed limitations on the study, but it did not prevent me from carrying out a detail and comprehensive research work on the subject matter.

1.7 Definition Of Terms


A gift or payment to a common fund or collection.

Office Manager:

Office Manager Job Duties: Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.


A thing done successfully with effort, skill, or courage.


An organization or organization is an entity comprising multiple people, such as an institution or an association that has a collective goal and is linked to an external environment.


A goal is a desired result or possible outcome that a person or a system envisions, plans and commits to achieve: a personal or organizational desired end-point in some sort of assumed developments

1.8 Organization Of The Study

This research work is organized in five chapters, for easy understanding, as follows

Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study.

Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature.

Chapter three deals on the research design and methodology adopted in the study.

Chapter four concentrate on the data collection and analysis and presentation of finding.

Chapter five gives summary, conclusion, and recommendations made of the study

Chapter Five

Summary, Conclusion And Recommendation

5.1 Introduction

It is important to ascertain that the objective of this study was to ascertain contribution of office managers towards the achievement of organizational goal

In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of office managers towards the achievement of organizational goal

5.2 Summary

This study was on contribution of office managers towards the achievement of organizational goal. Three objectives were raised which included: Investigating whether office managers are needed than their counterpart and whether the remuneration is commensurable with their duties, to know the level of contribution of office managers in organization, to know how their contribution have affected the productivity of the organization. In line with these objectives, two research hypotheses were formulated and two null hypotheses were posited. The total population for the study is 200 staff Dangote group of company Lagos State. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made up managers, human resource managers, production managers and maintenance managers was used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies


As the increase of concentration on administrative management during these years, HRM plays a more important role in managing an organization, such as the effects of HRM on innovation, ‘new way of working principle’ for working relations. Performance management system, as a field of study, is a popular topic in HRM over time. It is important for a company to plan, manage and reward the performance. In doing so, company’s productivity would be developed and profit would be increased as well through supervising the whole process of performance management, such as building objectives, checking feedback and evaluating performance. On the other hand, employees are the resources and assets of an organization. Organizations need to figure out strategies for identifying, encouraging, measuring, evaluating, improving and rewarding employees’ performance at work.


Office managers contribute a lot to the organizational achievement the researcher hereby recommend that office managers should be efficient and capable person that can handle the activity of the organization

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