Design And Implementation Of A Computerized Tourist Booking System
In recent decades the tourism sector has grown rapidly to become a pillar of the global economy, political cooperation, social change and far – reaching advances in technology; both in communications and infrastructure. Tourism has closely been connected to progress of Information Communication Technology for over 30 years. With increasing complexity of tourism business models and tasks, there is a clear need of the next generation in tourism sector. Therefore, we proposing here new structure e-tourism which can support flexible automation, integration, computation, storage, and collaboration.
In every year, millions of pilgrims visiting our Holy City, But on the part of tourism and development, Nigeria is less than Europe, America and Asia in the sector of tours and travel development. There is no much significance research proposal or article on e-tourism & development in our country Nigeria. This paper deals with e-tourism, innovation and designing proposal suitable for Nigeria. Also we discussed about problems and solutions related to the e-tourism sector adoptable by the industry and government organization in Nigeria.
1.1 Background of Study
Technology and Tourism are, at present and in the context of the globalization of the world economy, two of the fastest growing sectors. This trend is creating an unprecedented opportunity for the development of enterprises, institutions and tourist destinations, as well as a growing demand for trained professionals in both fields of knowledge. Tourism organizations today face a challenge of incorporating new information and communication technologies in the development of new models of management and marketing to strengthen their competitiveness.
Tourism is the travel for recreation, leisure, religious, family business purposes, usually of a limited duration. Tourism is considered an activity essential to Nations because of its direct effects on social, cultural, educational and economic sectors of National societies and their International relations.
According to the third edition of the Oxford English dictionary, tourism is defined as the commercial organization and operation of holidays and visits to place of interest.
Tourism can be defined as a short-term movement of people to places some distance away from their normal place of residence to indulge in pleasurable activities. (Swarbrook and Horner, 2007).
When a person leaves his home town for another location in the same country, he is termed a Domestic tourist. But if he crosses the frontiers of his country, he then becomes an International tourist. The people who visit Minna in December to attend the Akpazuma festival are domestic tourists while those who come from other countries to visit the Gurara waterfalls, are International tourists.
However, tourism is fast becoming one of the most functional industries in the world. It makes great impact in Nations by helping to create employment opportunities, by developing infrastructures, and a very rich source of income and revenue.
It plays an important role by offering employment to a good number of a Nation’s population that could be doctors, dancers, engineers, laborers, entertainers etc. For instance, in places like Britain over three million people are engaged in tourism, also in Spain and Italy, the figures are higher than seventy percent respectively. This explains why both countries are world leaders in the tourism industry. Nigeria has a huge number of parks, holiday resorts, and hotels. It is estimated that the Nigerian tourism industry can employ a hundred thousand people. By doing this, the large number of unemployed people would be removed from idleness and joblessness.
Tourism helps improve a nation’s infrastructural development. It provides amenities such as good transport and communication network, cheap and comfortable accommodations, essential infrastructures and super structures. As a result of this, tourism has been integrated into the national plans of many countries to raise the economic standard of physical of their environments and improve the people’s social interaction. Tourism also creates a considerable impact on the improvement of the general features of the environment, the establishment of hotels and allied industries. It also provides benefits that come in the form of provision of necessary infrastructure, provision of electricity, the construction of roads, and portable water supply and sewage disposal system.
As a rich source of income and revenue; tourism has become one of the most integral source of foreign exchange and balance of payments to many tourism inclined countries. This can be exemplified by Britain whose greatest export includes tourism which is one of the fastest growing items of International trade.
Besides being a source of foreign exchange earnings, tourism could also assist in promoting national unity and mutual understanding through domestic and international travels. If tourism is properly groomed in Nigeria, it will breed peace and unity and many Nigerians will have the opportunity to visit different other states and tribes. This will eliminate conflicts, and reduce tribalism and religious tensions.
Thus, promotes the spirit of oneness and love among citizens of various nations, creates and build a good relationship and united society.
Very importantly, it draws our minds back to our origin from the rapid western civilization and helps preserve the culture and heritage of people.
The preservation and enhancement of the tradition, and native handcraft helps to create distinct local tourism products and this in turn gives way for promotion and awareness of the Nation’s heritage.
Nigeria has great tourism potentials. The awareness and understanding of tourism in the private sector shows that with a well-organized tourism private sector participation, and government realizations of tourism, tourism activities could generate employment, upliftment of social life in rural areas and the government will see reasons to provide the much needed tourist infrastructures for the growth of tourism in our country.
Nigeria is truly endowed with beautiful natural resources relative to other Nations in Africa and even on a global level. These natural resources include; peculiar geomorphologic features, water bodies, wild life and game reserves.
The application and use of computers in various facets of human activities cannot be over emphasized. Since the introduction of the microcomputers in the 1970’s and 1980’s, the world of office automation has continued to evolve with modernization made to the present ones.
Some may wonder why there is a need for a computerized tourism information system. This is because;
The world has become a global street. Day by day people engage in more activities on the internet, it is only fair to use the internet facility to make tourism activities more accessible and informative.
If properly designed and implemented, an online tourism system would be more organized and efficient than a manual filing system.
It can also be used to complement the manual system; it can serve as a backup for all information in the files, thereby keeping them safer in the cloud.
1.2 Statement of the Problem
This project is embarked on to solve the following problems:
- Delay in handling enquiries and making bookings, poor customer service and feedback.
- Unauthorized access to vital documents and files of the corporation, and displacements of records.
- Certain tourist locations and accommodations may be unavailable at certain times and the existing system may fail to communicate these to a customer as a result of unorganized information which may put customers in cases of unplanned expenses or an uncomfortable tour.
- The major problems experienced are the poor information flow, delay in handling enquiries, making bookings, and poor customer service and feedback.
These problems make it difficult for customers to book their tour because the current system is inefficient.
Hence, an efficient system is required to eliminate such problems after a structural analysis of the existing system.
1.3 Aims and Objectives of the Study
The aim of this study is to develop an interactive website that helps potential visitors get enough information about the various destinations in Niger state that may ease their tour.
It has the following objectives:
- To explore the problems encountered in the management of the existing manual tourism system
- To design a web based system that will make information more detailed, effective, and accurate, and ease the delay hitherto encountered with the existing manual system.
- To implement a web based tourism system that will help people appreciate the state’s natural endowment and also serve as a complementary tool for tourism management.
1.4 Significance of the Study
This study would to a large extent, provide very useful output for a more effective operation of the tourism destinations in Niger state as a whole, it will also complement the efforts of the managers of these tourist centers by, helping them make more accurate judgments and also by providing detailed information accurately to the public for strategic and profitable achievements of the centers.
This research provides an awareness of the problem and prospects of tourism in Niger state to the general public, which will broaden their knowledge, understanding and help them understand the importance of tourism.
The government also has its benefits as the study appraises various governmental guidelines and offers some suggestions for more efficient operations of these resorts.
In summary, this project work will provide a solution to the subject of tourism management, an alternative to the existing manual system and will be readily available to anyone with a device that has a functional browser and access to the internet.
1.5 Scope of the Study
The scope of this research, design and development dwells only on Minna metropolis and a few prominent tourist destinations surrounding it. This is because, tourism is a broad topic and due to research time restriction, lack of needed research materials and resources, the scope of the study is limited.
1.6 Limitation of the Study
In the cause of accomplishing these tasks, obstacles were encountered. Due to the wide scope and discovery of new tourist destinations in the state, it makes it intricate to have the background knowledge of these destinations and most importantly, areas needed for data collection of this study were inaccessible either for security reasons or otherwise. As a result of that, limited source of information was gathered.
Hence this study focuses only on six (6) tourist destinations for this project.
Even with the above constraints, I endeavoured to gather adequate information within my capability to carry out this study accurately so as to ensure objective and meaningful deductions
1.7 Definition of Terms
The business of providing places for people to visit and activities for them to do.
Touring process means to visit different environments,
A person who travels or visits different places for pleasure or other reasons.
A person who leaves his home for another town in the same country
A person who leaves his country to visit another country
A set of things working together as a whole to achieve the same sole objective.
A plan made to show the function of a particular project before it is made. It can be referred to as a prototype of a product or system.
A set of instructions that directs a computer on how to perform particular tasks.
A set of data or information stored in a computer system that is accessible in many ways.
A collection of related records.
A system composed of different components that processes or interprets
The process of making arrangement so that a space in a hotel, or a particular period which you want to use for touring, is reserved for you.
The form which user inputs details needed to make a reservation
The document which shows that user has successfully made a reservation.
It is a software application for retrieving, presenting information resources on the World Wide Web.
The uniform resource identifier identifies an information resource.
The uniform resource locator is also known as the web address.
Web based information system:
It is an information system that uses Internet web technologies to deliver information and services to users or other information systems.
This is the process of reporting one’s arrival at a place.
This process depicts one’s departure from a place.
Summary, Recommendation and Conclusion
This research was carried out in order to provide an online tourism booking system. Hence the main objective of this project has been fulfilled as the researcher have shown the best solution through the use of a web based approach in developing a tourism booking process which makes up the lapses of the existing system using a communicative and a user friendly approach. The program has all the needed intelligence to support decision making in the choice of tour destination and accommodation. It went further to analyze the present procedure/traditional management system, identifying weaknesses of the system. These weaknesses observed gave the need for a new, convenient and effective way of handling tour pre-activities.
A suitable system methodology was adopted during the design of this system after a detailed examination and analysis of the existing system was carried out, hence paving way for the design and implementation of the new system. The best programming tool was used in the implementation of the new system.
Due to the limitations encountered during the execution and completion of the research work, the scope of study was narrowed the implementation to only few tourist destinations within. Having presented all that is necessary to arrive a meaningful deduction for a successful implementation of this research, the following recommendations are suggested by the researcher which is aimed at improving and correcting some lapses.
- Epileptic power supply should be managed properly since this is a client server system running on the internet, which means the servers must be online 24 hours every day.
- Finally, training of staff in each tour destination registered in the system in the area of computer usage and literacy, this will help in correction, fast and easy retrieval of records.
5.3 Application Areas
This system is vast and can accommodate different organisations, different companies relating to tour and travels can register their services with the system, such as the transportation companies, medicals, Hotels etc. Hence the system can also serve a mediator between the tourist and such companies.
5.4 Suggested Areas for Further Research
This work can be extended to include a module for different companies to advertise their goods and services to all users of the system and also the use of online payment. This will provide more user friendly operations for the users of the system.
The success of very organization depends solely on management and how effective they reach their target audience or market. Information and Communication Technologies (ICT) has gone a long way in improving the inconvenience of various departments in disseminating information.
This project was successively carried out in order to provide an online approach to the tour destination management that can be able to be able run alongside with the traditional classroom system, to augment and make up for all the areas in which it existing system is lacking. A user can sit at the comfort of his home, make enquires, choose a perfect tour destination, book reservations and payment without the stress and inconveniences the existing system holds. Also, there will be no difficulties in sorting of records stacked for a long time, improper dissemination of information, lapses in the mis-allocation of same center to different customers and lots more. The system uses a database unique identification system to check possible matches and allocations.
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