Training And Development As A Tool For Greater Efficiency And Productivity In Public Sector (A Case Of NTA Channel Six, Aba)

Project and Seminar material for Public Administration

Abstract

This research project is an analysis of the influence of training and development as a tool for greater efficiency and productivity in public sector. It’s objectives is to evaluate the impact of training and development on productivity and efficiency in public sector with the view to discover the importance of efficiency and increased productivity in public sector.

The study reveals the role of training and development as a determinant, for efficiency and increased productivity in recent time public sector. It suggested that training and development should be inherent in organizational programs for the attainment of goals in public sector like seminars, workshop and in-service training.

The chapter one of this research project comprises the general introduction of the research topic. The purpose of study, state of problems etc. the chapter also comprises the literature reviews of the research topic and chapter three deals with the research design and methodology, chapter four deals with analysis of the various data collection and chapter five deals with summary and conclusion of the research project and recommendation.

Table Of Content

Preliminary Page(s)

• Title page
• Certification page
• Dedication
• Acknowledgement
• Abstract
• Table of content

Chapter One

1.0. Introduction

• 1.1. Background of study
• 1.2. Statement of the problem
• 1.3 objective of the study
• 1.4 research questions
• 1.5. Significance of the study
• 1.6 Scope of the study
• 1.7 limitation of the study
• 1.8 Definitions of terms

Chapter Two

2.0 Literature Review

• 2.1 Introduction
• Other functions of the topic
• References

Chapter Three

3.0. Research Design and Methodology

• 3.1. Introduction
• 3.2 Research design
• 3.3. Sources/methods of data collection
• 3.4. Population and sample size
• 3.5. Sample technique
• 3.6. Validity and reliability of measuring instrument
• 3.7. Methods of data analysis

Chapter Four

4.0. Presentation and Analysis of Data

• 4.1. Introduction
• 4.2. Presentation of data
• 4.3. Analysis of data
• 4.4. Interpretation of result (s)

Chapter Five

5.0. Summary, Conclusion and Recommendation

• 5.1. Introduction
• 5.2 Summary of findings
• 5.3 Conclusion
• 5.4 Recommendation
• Appendix

Chapter One

1.0. Introduction

1.1 Background Of The Study

The advancement of any organization is very important in the improvement of workers performances, which are got through training and development, experience has shown that well organized and planned training and development functions with a minimal cos.

Nigeria Television Authority (NTA) was first established in Nigeria in 1886 so that information reaching to the people (the whole world) will be easier, NTA extended to other centres such that on April 1951, when the NTA Nigeria came into being a total of 16 cities and communities were receiving news. As a simple and public utility whose presence is felt in all the nooks and crannies of the federation NTA has numerous distribution channels and stations centers throughout the country. The strategic position which NTA occupies hence the need for training and development to meet the modern technological requirements.

According Obi (2001:172) Training and development are two different concepts which lead to staff intellectualism and improvement although they are used for the same levels of workers which means that graining and development involves the workers at all level.

In addition, Anyanwu 1996:4) Training and retraining of workers has therefore become a sine qua non in allayment of the set objectives of any private or public organization. It is true that much had been said on training and development as a tool for greater efficiency in both private and public organization, many scholars in different fields formed lots of theories in the nature of training and development and some of these have been diversifies. According to Sikula (1987:3) training is a short term education process utilizing a systematizing and organized procedure by which a non managerial personnel gains conceptual and theoretical knowledge or general purpose when a staff training and development is properly done, it instills confidence in the staff for maximum and efficient production in the execution of their duties and attainment of organizational goal.

1.2 Statement Of The Problem

During the course of this projects problem were encountered. Apart from financial problems to cover the running cost there was also transportation problems most be the time travels were made by public transportation which most cases frustrated the schedule of the researcher.

Another problem was that of time constraints in most time was being wasted and lecture period scarifies in the process of getting materials in the cost of training and development will lead to ineffective confidence to general organizations. Therefore the identification of training and development as stressed in tylorism is therefore beneficial due to the trains and the organization. It’s application to improvement.

1.2 Objectives Of The Study

Training and development constitute systematic process of altering the behaviours of employees in the direction to increase organizational effectiveness and efficiency. They help to improving the surrent and future employee performance. Training plays an improvement role in an organization by upgrading employee performance and contributing effectively to course of the organization.

Training and development are import management tools for changing and directing job behaviour towards a specified organizational goal but the main purpose of studying training and development include;

1. To increase employee operation performance
2. To prepare the employee for future assignment
3. To improve the job-relate skills of employees
4. To update their knowledge and skills
5. To develop proper job-related attitudes
6. To prepare the personnel for higher responsibilities and task.

Training and development facilitates the personal to sharpen their conceptual, innovative, technical and administrative skill. Development is concerned with the growth of an employee in all respect, it is the process by which managers and executives acquire not only skills and competency in their present jobs but also capabilities for future managerial tasks of increasing difficulty and scope.

According to Stoner, training programmers are directed towards maintaining and improving current job performance while development programmes seek to develop skills for future jobs. Stated briefly, training of job centered where as development is career oriented.

A person thus can receive a training to improve skills on a new wards processing machine, where as development may come from a management course on effective leadership. However, this distinction between training and development can be an artificial one because both focus on learning.

1.4 Research Question

The study was aimed at process and procedures application to training and development. A research survey was undertaken and supplemented with documentary material from the library and other source including magazines etc.

The research questions are as follows:

1. What is the level of customer orientation in Nigeria Television Authority (NTA)?
2. Does NTA meet the needs and wants of it’s customer.
3. Does training and development help the NTA to achieve it’s purpose?

1.5 Significance Of The Study

This research project is significant in many ways. It is significant to the entire public sector because it will show the employees how staff training and development contribute to the achievement of organizational goals it is equally relevant to the student researchers.

It will afford her the opportunity to contributing to the solution of the problems involved in the research projects the research is also significant to the entire academic world. It will there preserve as a source of reference to future researchers by future academicians therefore hope that the finding of this study will be of great use to all public and private organization especially NTA which is focused here.

1.6 Scope Of The Study

This study is limited to the training and development as tool for greater efficiency and productivity in a public sector, it’s objectives is to show that the impact of training and development on the productivity and efficiency in public sector, it’s also studies the role of training and development as a determinant for greater productivity or advancement. It is limited to Nigeria Television Authority NTA.

1.7 Limitation Of The Study

Time Constraints:

Organizations are often forced to balanced the need to build up as detailed a picture of possible customer needs etc, against the desire to maintain improved their position in the training and development.

Budgetary Constraints:

Gathering and processing data can be very expensive, many organization like sections services especially NTA channel six, Aba.

Financial Constraints:

Due to lack of financial constraints, NTA services find it difficult to satisfy its customer because there is lack of funds to employ professionals and expertise to work in various department.

Haurding Of Information:

NTA services has important and vital documents and information which are kept secret and any disclosure of such information will be harmful and amounted to betraying the confidence which customers have in them.

1.8 Definition Of Terms

Attainment:

It means accomplishment

Advancement:

This means growth

Development:

It means the gradual growth of something so that it will become more advanced stronger.

Management:

This means the act of running and controlling a business or similar organization.

NTA:

It means Nigeria Television Authority

Production:

This means process of growing or making food, goods or materials, especially large quantities.

Research:

This means systematic investigation to discover facts collection of information.

Staff:

It means all the workers employed in an organization considered as a group.

Training:

Instruct in a skill, cause to perform.

Transmission:

Shafes and gears through which power passes.

Tool:

This means a technical method of training and development staff, employee.

Chapter Five

5.0 Summary, Conclusion And Recommendations

5.1 Introduction

This chapter enable researcher to summarize, concludes and recommend what has been put down from chapter one to four of the study.

5.2 Summary Of Findings

The main purpose of this study is to find out, training and development as a tool greater efficiency and productivity in public sector using NTA channel sic Aba as a case study and also it possible make recommendation on how the training and development can be properly integrated into NTA sector.

From the research study the researcher found out that most customers of the NTA are made up of businessmen, industries, superstars, students, farmers etc. and it was also discovered that most customers complain about the unpolite attitude of the staff. It was also form and that the promotional tools used by NTA to promote its services to customer includes television, radio, magazines, newspaper, bill boards, etc. it was discovered that the NTA provides amenities such as air condition, ventilated ball, good sitting arrangement and opinion boxed but they are provided for satisfaction.

5.3 Conclusion

This research indicate that the total rate of management training and development are currently at a very low level. The general situation will only improved when an organization conscientiously embrace a position plan for the staff training and development. This need to be accompanied by strong demand on the part of individual personnel for continuous training throughout their career.

5.4 Recommendations

Based on the findings and conclusion of this study, it is recommended that public and private organization should endeavour to adopt employee training, development and retraining of staff since it has been proved through research that training leads to the success of organization and employee satisfaction.

Secondly, the researcher strongly points out that given the fact that NTA roles and duties in society is a unique one therefore a unique attention should be given to them.

Again the finding of such training and development programmes should rest entirely on the shoulders of federal government and of course augmented or supplemented by wealthy individuals and organization.

And as a matter of facts, training and development is quite important to this establishment, NTA.

And trainees area of need should be identifies before they are sent to training course. Researcher strongly believe that productivity requires an effort on the part of management to generate enthusiasm for very staff to get involve and to try and sustain this enthusiasm.

Employee should be trained in computer training, seminars, workshops, motivational policies, in service training, study leave and this can enhance them in development.

Finally, I suggested that further research work on training and retraining should be conducted on such other industries as the bank, air ways, prison to determine to what extent they have adopted this techniques on the subject matter.

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