A Survey Of The Problems Of Computerization Of Office Functions In Selected Business Establishment In Aguate L.G.A

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A Survey Of The Problems Of Computerization Of Office Functions In Selected Business Establishment In Aguate L.G.A


Abstract


The contribution of the Business Establishment to the economic development of any nation cannot be over emphasized. Computer have also contributed greatly to ease the functions performed by this industries to meet its economic obligations to the nation. The computer as a very necessary tool has not been adopted by all business establishments. So many establishments on the other hand, have able seen it as a means of improving business transactions and keeping necessary data on customers and other services.

Organizations which have not actually adopted computers, will see that its positive effects surpasses its negative effects if they should look into it. This study therefore is going to show the actual contributions of computers to the business establishments and the problems faced by the establishments, that has not gone into computerization. In trying to state the problem related to computer the researcher used both secondary and primary data. The main purpose of this study was to determine the functions of computerization in office function in some establishment in Aguata L.G.A Anambra State.

The population of the study consisted 94 people from 5 selected organizations Aguata Local Government Area. The sample for the study was 50 people out of 94, which we drawn using simple random sampling. Four research questions were formulated which guided the study. A 14 items structured questionnaire was developed. Mean were use to answer the research questions. The major finding of the study were (1) any staff can loss his job if you are not computer literate. (2) Computerization can reduce the cost of service in organization. (3) When there is light it can safe time. (4) When the is qualify staff it can bring customer satisfaction. (5) To provide adequate machine can also make job sweet.


Chapter One


Introduction:

1.1 Background of Study:

One of the major objectives of most business firms, individuals and government agencies in installation of computer is to assist them in data processing, counting, information storage and to eliminate manual interference between data, input, information and output. In the past, counting and other simple arithmetical operations were performed by the use of parts of the human body such as the fingers and toes. Also used were objects like stones, sticks and drawing lines and works on the surfaces.

However, when the volume of data to be processed increased and also to need for faster processing and more accurate results become imperative, then aids or tools to be used for computing because necessary, hence the need for mechanically processing equipment, otherwise known as computers.

The earliest mechanical and to calculation used in China and other parts of the world e.g ABACUS or BEAD FRAME was crude, time – consuming and to worsen the situation. It was only used to perform arithmetical operations. To overcome the limitations of ABACUS, it was still necessary to carryout research on the improvement of the equipment and to invent a more sophisticated one that will not only solve the problem of country, but also produce an accurate results in data processing, business and management information for decision making that will be utilized in all sectors of any economy. With above in mind, computer came into being

The emergence of computer and also its application to various sectors of the economy may not come without problems. Actually the usefulness of computerization cannot be over emphasized especially to execute office functions. At nonetheless there are some problems to be encountered by firms, and government agencies that may wish to computerize their office function.


1.2 Statement of Problems:

It has been know and recognized hat some of the problems of computerization of office functions range from lack of qualified staff to manage the computers and inadequate electricity to the displacement of manual work, this creating unemployment, embezzlement of public fund and computer robbing. Decisions affecting computerization of office functions are I theoretical by an obvious fact and subjective judgment of most firms, individuals and government agencies.

The chief executive of a firm or government may have some of needs that may require the installation of computer system in such organization but such need may only be part or an aspect of the entire need of the firm of organization. On the other hand there may be other benefits the firm’s may be exposed to if it falls to computerize the office functions.

On this note, therefore the problems are to identify the difficulties many firms, individuals and government agencies find themselves for having computerized their office functions. I t equally expected that this study will go long way to establish or identify the relationship between computerization of office functions and the functions and the overall performance of the organization with respect to efficiency productivity and employment of both human and material resources.


1.3 Purpose of Study:

This study attempts to investigation to the following points

  1. To enhance the extent to which computerization reduced the cost of business services.
  2. To know the extent had computerization had led to efficient information storage.
  3. To know how computerization of office function can reduce the time wastage for customers.
  4. Has computerization help in office function.
  5. Also to know how workers use to consider computerization services.

1.4 Research Question:

  1. How does the development of computer reduce the cost o f office services?
  2. To what extent has computerization led to loss of job and Dehumanization in your organization?
  3. Do you believe that of office functions reduce the timw wastage for customer’s satisfactions
  4. How workers use to consider computerization services in the organization?

1.5 Significance of Study:

Computerization is very important for the development of our business organizations.

The study of the effects if computerization of office function in selected organization in Aguata L.G.A is importance in the following ways:

  1. The study would help to discover the factors militating against computerization of office function.
  2. It would also enable the researcher suggest appropriate way of improving computerization of organizations in Selected business Organization in Aguata Local Government Area.
  3. It would as well acquaint the managers of business organizations with the knowledge of the sources of problems these figure head in business organization will able to design measure which will ensure greater efficiency in the execution of their duties so that maximum results are realizes at the end.

1.6 Definition of Terms:

Software:

A diskette/drive flash used in storing information.

Hardware:

The machine that process the information stored in the software system. A combination of eliminates, their attributes and interrelationships.

Third Party Application:

This is a program already made to fit the computer.

Turnkey system:

A combination of hardware and software which is required to meet a particular business need.


Chapter Five


Summary of Findings, Conclusions and Recommendations:

5.1 Re-Statement of the Problem:

It has been know and recognized that some of the problems of computerization of office functions range from lack of qualified staff to manage the computers and in adequate staff to manage the computers and inadequate electricity to the displacement of manual workers, thus creating of unemployment.

On this juncture, therefore, the problem is to identify the difficulties many firms, individuals, and government agencies find them firms, individuals, and government agencies find themselves for having computerized their office functions. These studies equally go along way to identify the relationship between computerization of office functions and the functions and the overall performance of the organization with respect to efficiency, productivity and employment of both human and material resources.

The study sought and answered four research questions. The population for the study was 94 people comprising 12 computer instructors, 22 workers 60 students. A sample is 50 people; 7 instructors, 13 workers, 30 students were drawn from the population. Structured questionnaire, were used to gather the necessary data for the study.
Three experts subjected the research instrument to both face and content validity from both organizations. The research questions were answered using mean were (X)= Efx. Any item that is equal to or greater than 2.50 (x>2.50) was Agree where any mean fill below 2.50 (x<2.50) is less than were regarded as disagree.


5.2 Summary of Findings

During the course of study, it was discovered that there has been series of development that has take place since the evaluation of computers. Although these changes took place but has not reduced the cost of business services. The number of responses on the question in indicated this whether the development in computers has reduced the cost of business services. Out of 2.6 strongly agree.

Speed in service operation: the effectiveness of computer mechanism depends on speed of operation 3.8 agree, 3.4 agree that it can produce high quantities of goods were 3.6 agree that it work with neat job. 1.6 disagrees that it type without mistake.

A worker has considered computerization service. According to the analysis 12 workers has consider computer most, 45 agree with full computerized work were five (5) believe with adequate resource of machine can produce full time job, 3.6 agree that it led to more efficient storage of information were 1.5 disagree that computer does it be encourage for particularly sex of people (female).

Misconception about computers: –

From the findings of this study, people’s misconception as regards the introduction of computers that it hassled to loss of job and dehumanization, according to response 3.64 believed that computers should be made away with as it leads to loss of job, in the sense, it can be performed by one person with help of the computer 2.) Disagree they says with help of creating awareness to the members that who is willing to learn must obtain the knowledge of computer. 3.74 say that job with computer makes work sweet.


5.3 Conclusion

In conclusion, one can see that computerization of office function has not done badly as development. However, majority of the problem confronting computer application which includes.

  1. Lack of adequate supply of power. Lack of adequate (of personal facilities need in modern office) b. In case of breakdown, so many operations would be affected. It takes much money to get them repaired.
  2. Most of organization neglects the computerization because it takes many.

Based on the findings and research, it could be seen that the introduction of computer has brought a lot of development in our establishment.


5.4 Recommendations

From the research work, one can see that the need for computerization of business organizations or office functions arose mainly to increase the services rendered and for a more efficient and effective means for information storage and retrieval for future use. Some suggestions need to be made on how to handle such problems.

Computer Education:-

The workers who benefit from this introduction of computer should be educated about the important of these computers and their existence.

  1. Personal training: Personnel operating the computer should occasionally go for on-the-job training as efforts in this direction increases the knowledge of workers.
  2. An introduction of uninterrupted power supply system should be initiated. It is installed to interface between electric supply from PHCN and the computer.

5.5 Limitations of Study:

  1. This study was confined to the selected business center in Ekwulobia due to time factor and constraint attention was focused on quite a little number of staffs.
  2. The cost of gathering needs materials from the library and Internet service. Again
  3. Again, another major hindrance was the inabilities of some respondents to answer or responds to the questionnaires.
  4. Finally, financial problem was also major of reason for the limitation.

5.6 For Areas for Further Research

A study could be conducted on the problem of a survey of the problem of computerization in office function
The researcher observed the limited scope of this study and as a result suggests further study on the study may be at a national level so that the findings of such research can be generalized


A Survey Of The Problems Of Computerization Of Office Functions In Selected Business Establishment In Aguate L.G.A


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A Survey Of The Problems Of Computerization Of Office Functions In Selected Business Establishment In Aguate L.G.A


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Frequently Asked Questions


What are the problems of computerization of office functions?

It has been know and recognized hat some of the problems of computerization of office functions range from lack of qualified staff to manage the computers and inadequate electricity to the displacement of manual work, this creating unemployment, embezzlement of public fund and computer robbing.

What is the impact of computer on the economy?

The emergence of computer and also its application to various sectors of the economy may not come without problems. Actually the usefulness of computerization cannot be over emphasized especially to execute office functions.

What are the advantages of computerization in the service industry?

Computerization can reduce the cost of service in organization. When there is light it can safe time. When the is qualify staff it can bring customer satisfaction. To provide adequate machine can also make job sweet.

What are the objectives of computer installation?

One of the major objectives of most business firms, individuals and government agencies in installation of computer is to assist them in data processing, counting, information storage and to eliminate manual interference between data, input, information and output. 

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