Effect Of Office Environment On The Secretary’s Job Performance

Project and Seminar Material for Office Technology and Management (OTM)

Project and Seminar Material for Office Technology and Management (OTM)


This research work is titled “a study of the effect of office environment for secretaries Job performance” identifying and employing possible techniques applicable and base on the result make recommendation and decision. However, the cause of these work the researcher review some relevant literature necessary for the work and duties were collected which include questionnaire, tax journal and other information circular.

The data collected in the questionnaire were analyzed using simple percentage method and chi-square and the following were tested.

Hypothesis 1 How secretaries who work on an unsafe office environment makes a very clear distinction between fact and motion.

Table Of Contents

Preliminary Page(s)

  • Title Page
  • Approval Page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table Of Contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problems
  • 1.3 Purpose of the study
  • 1.4 Research questions
  • 1.5 Scope of the study
  • 1.6 Significance of the study
  • 1.7 Deliminations of the study

Chapter Two

2.0 Literature Review

  • 2.1 The secretary and environment
  • 2.2 Classification of the office environment
  • 2.3 Office decoration
  • 2.4 Summary of literature review.

Chapter Three

3.0 Research Methodology

  • 3.1 Design of the study
  • 3.2 Area of study
  • 3.3 Sample and sampling techniques
  • 3.4 Population of study
  • 3.5 Instruments for data collection
  • 3.6 Method of data distribution and collection
  • 3.7 Method of data analysis.

Chapter Four

4.0 Presentation, Analysis and Interpretation of Data

  • 4.1 data presentation
  • 4.2 Data Analysis.

Chapter Five

5.0 Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • Appendix

Chapter One

1.0 Introduction

1.1 Background Of The Study

Behind every successful man there is a woman so runs and adage. Similarly behind any successful organization there must be a competent secretary for smooth and efficient running of the daily business. Therefore it will be incompetent to proceed with the above mention topic without defining who is a secretary , to many people and employer who sits behind a type writer is a secretary and almost every one who is involved in a secretarial work in the office may be referred to as a secretary due to the multifafirious nature of work secretary does, the above assumption becomes rather mere misconception going by the definition.

Who Is A Secretary?

According to the national secretaries associated of America, a secretary is an assistant to an executive posing mastery of office skills and ability to assume responsibility, without direct supervision who display initiatives exercise judgment and makes decision without the scope of her authority.

Recently, there has been a general observation that secretarial workers are not very productive.
But productivity appear to depend on any factors prominent among which is it has been shown that poor management can lead to low morale and low productivity. Given that this is so, what is then quantity of the environment under which most of our secretaries work ?.

These does not appear to have been a systematic investigation directed to evaluation of the quality of the environment under which our secretaries work.
In addition to the foregoing, it is notable that the effect of office environment on the secretaries job performance of secretaries expected to be used at work. This question found are asked.

  1. “does she have the aptitude”
  2. “ can she be knowledgeable”
  3. “can she be pertinent to take up the tedious and strenuous work of a secretary”

If the see questions are in the affirmative, invariable productivity can be hampered by not providing the adequate physical condition., office machine and equipment are even the man power.

In all, this topic shall give concern to the prerequisites needed for the effective productivity in the office environment of the secretary.

1.2 Statement Of The Problem

Secretaries are the pillar of evry organization so they require a good office environment for maximum productivity. For the secretary to fulfill the ascribed rules she needs a good office environment that enhances maximum productivity.

The office shops and rail way prescribed the 1963 has general provision on office environment it includes adequate floor furnishing security and safety, political factor and location.

1.3 Purpose Of The Study

Generally the purpose of study is to dertermine the effect of office environment on scretatries job performance in an organization specifically.
The purpose od study is :-

  1. To determine if optimum utilization of office space is realized. Allowing for free movement of office personal.
  2. To ascertain if the secretary is provided with the right tools, for satisfactory condition of service.
  3. It will also determine if confidential works are carried out in scheduled place.

1.4 Research Question

In order to achieve the purpose of the study the following research questions were formulated to guide the study.

  1. What effect is the office environment for the secretary ‘s job performance?
  2. How conducive is the office environment for the secretary?
  3. How hygienic is the environment for the secretary to work effectively.

1.5 Scope Of The Study

The secretary working environment need to be conducive for secretaries to enhance an effective job performance. The above makes it imperative for organization to be responsible for workers safety. And a safety measure involves confidence in the workers motivating ten to a greater productivity. This is so because no workers is willing to give his best in an environment that is unsafe and unprotected. Particularly the study attempted to.

  1. Determine the secretaries job performance in an unself office environment.
  2. To determine the secretaries job performance a safe office environment.

1.6 Significance Of The Study

The study transverse ordinary environmental level the office as per drinking water comfort while in the office. Other relevant comforts in the office which this optimum utilization of the office space.
The study will help providing the staff with the right tool conducive that are effective and low in cost.

1.7 Delimitation Of The Study

There are many in conducting the research work problems which range from persistent traveling from one place to another for the relevant of correspondence and others.

In addition problem to the delimination mentioned above, it will be re-organization that the time of the work conclude with while academic she is a peak.

Chapter Five

5.0 Summary, Conclusion And Recommendation

5.1 Summary

The secretarial duty of any organization is demanding. As a manager of her boss, a secretary need to be fulfill there ascribe rule of a manger and need a good office environment makes the providing for adequate ventilation, adequate lightening, good furnishing, good working hour, security safety political social and economic environment as a surety for maximum productivity.

It is imperative to emphasis on the office environment in which the secretary find her self as it influences the output of the individual working concerned I a not shell the relevance of office environment has avoided management to the opportunity of improving the working condition of employees to great output proper utilization of office space netter supervision facilitated availability of means of transport provision for adequate ventilation creating safe and congenial working condition etc.

The office environment enhances the secretary to play an active role to our executive with the other workers in the offices. The offices environment should not be taken in isolation ad needs serious attention as it affects the productivity of a secretary.

5.2 Conclusion

In conclusion with a secretary correspondent record will not be created, utilized, stored retrieved and dispose off in order word, the executive are regarded as an illiterate men since the secretary is oversees of office event that brings greater out put in the offices environment.

The modern secretary therefore is an indispensable staff of the organization . an organization without a field and so , the adage that there is no way one can do without water equally applies to the secretary in the office environment.

5.3 Recommendations

All said and done the secretarial duty is a vital job and should not be taken in isolation .
Having thought about what the office place holds for a secretary who keeps to the above rules, it is also penitent to know the short comments which the secretary can face for instance .

  1. Lacking the basic qualification.
  2. Unfavorable working condition.

Based of this few problems the following recommendation applies.

  1. On the part of the secretary an attainment to general education is necessary.
  2. IN addition the developing of goods personal attribute in characters honesty, sincerity, enthusiasm courtesy, cooperation, listening speaking should be observed in every secretary.
  3. On the part of an organization, all effort should geared towards the provision of a favorable and conducive office environment for the secretary.
  4. The workers too should poses good working attribute both in qualification and character for proficiency in office environment.
  5. Human relation should not be lacking between the secretary and other workers in the organization.
  6. Finally, if there are adhered strictly, there should be a conducive office environment that will enhances maximum productivity on the secretary job performance.

Effect Of Office Environment On The Secretary’s Job Performance

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