Students’ Perception And Use Of Library Services

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Students’ Perception And Use Of Library Services


Abstract


This study was carried out to investigate students’ perception and use of library services with a particular reference to selected secondary schools in Enugu East Local Government Area. To achieve this objective, two research questions and two research hypotheses were formulated to guide this study. The survey research design was adopted for the study. The data collected were analyzed. Mean and Standard Deviation were used to analyse the research questions while independent T-test statistical method was used for testing of research hypotheses. A structured questionnaire was used as the main instrument for data collection from the respondents in all the selected secondary schools in Enugu East Local Government Are. After the careful analysis of the data, the following findings were revealed. There is a significant impact of library services on the academic performance of students and there is a significant relationship between well equipped library information resource and the student’s academic performance. The study concluded with some recommendations that student’s perception should be used as a parameter to measure and evaluate current library services so as to improve on them where there is need.


Chapter One


Introduction

1.1 Background of the Study

The school Library is the bedrock upon which any school is built in order to achieve her primary aim of teaching, learning, research and community service. School libraries are academic libraries established and attached to schools which major aim is providing information materials that support teaching, learning and research.
Schools libraries are the depositories of knowledge that provide the vital under pinning for national development. Being integral part of the school, the libraries are of necessity, educational in purpose. The centrality of the school libraries is the intellectual life of the schools which is epitomized in the intellectual life of the schools which is gauged by its treatment of its central organ, the library. The school library is the principal instrument of the school in conservation of recorded knowledge. Proper fulfillment of this role provides a sound basis for the transmission and advancement of knowledge.

However, every school library, no matter the size is established to render service to its users. The library has to collect materials, published and unpublished, printed and non-printed, in some depth and globally in almost all the fields of knowledge. However, the value of the records of human communication lies on the information they contain. Information can be stored in books, periodicals, newspapers, teaching societies, and professional associations, machine readable data bases, manuscripts, archival materials and in many other formals. Although the school libraries differ in size, population and in other respects, they serve, they are conserving, the existing knowledge, to transmit knowledge through teaching, and to create new knowledge through research.

Thus, school libraries have been regarded as “the heart” of the unit- the most indispensable agency of unit for teaching and research. Nwalo (2002) summarized the basic materials needed in most institutional libraries as:

  1. Reference book of general nature and reference books in the subject areas including the institutional programme.
  2. Books which relates to and supplement each curriculum offered.
  3. Important general books not relating to a specific subjects area and important books in subject field not included in the curriculum.
  4. Books for voluntary and recreational reading.
  5. Professional and research materials for both the faculty and certain students who require them.
  6. Periodicals and Newspapers in foreign language, current issues, bound volume and those on micro film, micro cards, and other micro forms.
  7. Pamphlets and clippings.
  8. Audio-visual materials including picture films, slides, film strips, transparencies, music, photography, records, tape and wire recording maps and globes.
  9. Programmes materials.
  10. Government publications.
  11. Archival materials pertaining to the instruction.
  12. Equipment for the use of these materials such as micro- readers and listening and viewing equipment.

According to Whittaker (1993) a user is a person who uses one or more library’s services at least once a year. Hence, people who go to either the public or private libraries, seeking the attention of the library staff are known as the library users. This means that we have different categories of library users, as there are different types of libraries. In the course of this study, schools in Enugu East L.G.A. will be researched on.


1.2 Statement of the Problem

There remains a glaring lack of research on the effect the library environment has on students’ educational gains or outcomes. In two influential studies conducted on libraries and students outcomes. Knapp (1966) and snider (1965) both found that students most exposed to library skill programs report lower attrition rates, greater academic performance, higher standardized test scores, and greater success as they progress through collage than do their peers not participating in such programs. There have been additional studies demonstrating a significant correlation between library use and students persistence in collage and academic performance (Kramer $ Kramer, 1968, Hiscock, 1986). This study attempts to determine the effect school library has on student’s educational outcomes from their perceptions.


1.3 Purpose of the Study

  1. To determine the library services offered to students in school in Enugu East L.G.A.
  2. To investigate the adequacy of the library services offered to student in the schools Enugu East L.G.A.
  3. To investigate the problem encountered by student in the provision of library services in school in Enugu East L.G.A.
  4. To determine the strategies suitable for enhancing the library services offered to the students in Enugu East L.G.A.

1.4 Significance of the Study

It is expected that the findings of this research will be of benefits of the following categories of people, student librarians/library workers, library management and indeed the school management. To student, Liberians/library workers, it will provide a guide to effective service delivery by Liberians and library officers to users of the school libraries. Also it is expected that they should make polices that will stimulate workers sit up to the challenges of effective services delivery such as on the job training for staff, in-service training, good monitoring strategies for staff, attendance and organization of workshops and seminars.

The findings of the research if implemented in Libraries will unfold some of the lapses in effective service delivery, thereby creating a positive change in the perception of student and attitude of librarians and library workers to service and delivery. Lastly, it is expected that the findings of this study will contribute to the existing literature in the field of the perception of students on library service in Enugu East L.G.A.

It is also expected that it will enable4 future researchers to realize the need for further research and studies on the subject and guide them on various dimensions open for further research.


1.5 Research Questions

The following research questions are formulated to guide the study.

  1. Is there any significant impact of library services on the academic performance of students?
  2. Is there any significant relationship between well equipped library information resources and the student’s academic performance?

1.6 Research Hypotheses

The following null hypothesis were tested

  • H01: There is no significant impact of library services on the academic performance of students.
  • H02: There is no significant relationship between well equipped library information resource and the student’s academic performance

1.7 Scope of the Study

This study will be focused mainly on the availability of library services in school and its impact on the academic performance of the students in the respective schools in Enugu East L.G.A.


1.8 Limitation of the Study

As a result of the constraints faced in finding the research it would be rather difficult to cover all students in Enugu East L.G.A. Also, the time allocated to this study is insufficient and would not allow for the more in depth, through and detailed studies of students perception and the use of library services.

In addition, as a result of the in accessibility of certain data and information, some schools would be unwell to disclose for reasons best known to them, the research is confined to working with only the available data and information at her disposal.


1.9 Definition of Terms

Public Libraries:

These are libraries established by the state and local governments for the entire members of their communities.

Library Services:

These are services offered by the libraries to their patrons, for example, reference services, current awareness services, circulation services etc.

Library Board:

It is an autonomous statutory body that is responsible for the overseeing of public libraries in a state.

Impact:

This is a strong effect or impression on users of the libraries.


Chapter Five


Summary, Conclusion and Recommendations

5.1 Introduction

This chapter presents the summary, conclusion and recommendations for further studies.


5.2 Summary of Findings

This study was carried out to investigate students’ perception and use of library services with a particular reference to selected secondary schools in Enugu East Local Government Area. To achieve this objective, two research questions and two research hypotheses were formulated to guide this study. A structured questionnaire was used as the main instrument to gather data from 120 respondents in the selected secondary schools in Enugu East Local Government Area. Out of this number, 95 (79.2%) copies of questionnaire were appropriately completed and returned for data analysis while 25(20.8%) copies of questionnaire not completed and returned.

The data collected from the respondents were analyzed using tables and descriptive statistics to analyze the research questions while t-test statistical method was used to test the hypotheses. The findings revealed that;

  1. There is a significant impact of library services on the academic performance of students.
  2. There is a significant relationship between well equipped library information resource and the student’s academic performance.

5.3 Conclusion

Based on the findings of this study and the subsequent recommendations, it is concluded that students in these secondary schools have a negative perception on the library services rendered by these university libraries. This perception arise from lack of awareness by the students on how to search for information materials and ignorance on information search/retrieval strategies. Also carefully examined is the issue of outdated materials in the libraries.

Students are frustrated when in search for current materials on a topic and cannot lay their hands on it easily, they resort to other means of information retrieval to the library which should serve them better and is free for all.

Secondly, it was discovered that the attitude of most librarians and library officers toward students in search for information or awareness about library use and services is not encouraging. They should improve on their approach to library users and ensure that information delivery in each of libraries get to all users. Consequence upon the above, it is advised that the students of these universities take the course introduction to use of library, information communication and reading skills (GST221) very seriously while the university librarian embarks on annual library use orientation for new students.


5.4 Recommendations

Based on the findings of this study, the researcher made the following recommendations;

  1. Student’s perception should be used as a parameter to measure and evaluate current library services so as to improve on them where there is need.
  2. To increase library usage, students’ expectations of the library should be regularly assessed and these expectations should be considered when investments have to be made on the library.

Students’ Perception And Use Of Library Services


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Frequently Asked Questions


Why do students’ perceptions of library services quality differ between libraries?

Abidin and Abdullah examined three academic libraries, noting that, students’ perception of library services quality differs between each other because they have different perceptions based on individual’s internal and external factors ( Abidin & Abdullah, 2011 ).

What do academic library users think about the library?

In general, the academic library users’, especially students’ perception is that the library is not electronic, and the organization of resources in a university is not fully oriented towards supporting the process of research.

What is perceptions of libraries and information resources?

Perceptions of Libraries and Information Resourcesis an OCLC-commissioned blind survey of information users from Harris Interactive Inc. †Survey conducted: May 20–June 2, 2005. †3,348 respondents completed the survey, including 396 college students and 621 U.S. 14- to 17-year-olds. † Survey was conducted in English.

How many college students are satisfied with the library?

5 percent of college student respondents indicated they were satisfied with the library and the services offered. Part 4: College Students’ Advice to Libraries 4-10 College Students’ Perceptions of Libraries and Information Resources Keep keeping up! You are an invaluable resource/facility in the community. 

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