Stress Management By Secretaries In The Office (A Case Study Of Banks In Owerri Municipal Local Government Area)

Project and Seminar Material for Office Technology and Management OTM

Project and Seminar Material for Office Technology and Management OTM


Abstract


The nature and scope of this determine the causes of stress management by secretariat in the office and other workers and the techniques used to manage to manage and reduce stress. This study is significance in ensuring that secretaries and other workers appreciated the used to manage stress the study is also significant in its output at bringing the techniques and strategies a secretary used mostly to manage the boss to prove good relationship and work effectiveness.

To direct the study five research questions were stimulated, the research was carried out using a sample of fourty(40) male and female secretaries of five(5) business establishments located in Owerri urban of imo state. The main instruments used in the data collection was the questionnaire. The data collected were analyzed using frequency count and

From the analysis of the data collected, it revealed that a lot of stress is encountered about an effective secretary damns stress as a result of stress management techniques.


Table of Content


Preliminary Page(s)

  • Title page
  • Certification page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of content

Chapter One:

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Aim / Objectives of the study
  • 1.4 Research questions
  • 1.5 Hypotheses of the study
  • 1.6 Significance of the study
  • 1.7 Scope of the study
  • 1.8 Definitions of terms

Chapter Two:

2.0 Review Of Related Literature

  • 2.1 Identify the major causes of stress
  • 2.2 Recognition and signs of excessive stress
  • 2.3 Identify the skills needed to manage stress in the office.
  • 2.4 Identify various ways or techniques to minimize stress.
  • 2.5 Identify how secretaries can reduce job stress.
  • 2.6 Summary of Literature Review

Chapter Three:

3.0 Research Methodology

  • 3.1 Research design
  • 3.2 Population of the study
  • 3.3 Instrumentation
  • 3.4 Validity and Reliability
  • 3.5 Data collection
  • 3.6 Method of data analysis

Chapter Four:

4.0 Results And Discussion

  • 4.1 Results
  • 4.2 Discussion of Findings

Chapter Five:

5.0 Conclusion And Recommendations

  • 5.1 Conclusion
  • 5.2 Recommendations
  • References

Chapter One


Introduction

1.1 Background of Study

Introduction: stress is the result of planning undue expectations or desire on ourselves, creating images of ourselves and trying and trying to live up to the image that has been created by others.

The Origin Of Stress.

The term stress was firstly employed by a biological context by the endocrinologist Han selve in the 1930s.he later broaded and concept to include inadequate physiological response to any demand. In his usage stress refers to a condition and stress on the stimulus causing it.

Imagine that you just brought out your dream car.it is the Juguman. You have scraped everything you have to buy it you wanted to take it for a spin. It is a sunny spring day you turned the streo on, the top down and cruise merily on the interstate, isn’t life wonderful? You suddenly scratching noise at the front. The drivers at your front of you are all slamming on their brakes.

You see that each car is coming is coming within split second of near ending the one in front. Within seconds the stress of the situation enters you mind through your eyes and ears. Your mind or brain immediately takes over before you can even say Oh NO! not my new car! The middle and the lower part of your brain electrically trigger a massive fight on slight response. Your legs slan on the brake, you grip the steering wheel and try to straighten it.
The origin of stress may vary with the individual, but in general stress arises from frustration, lite changes, conflict lack of control and uncertainty.

In this difficult economy, many of us (secretratries) are findings it hanader than ever to cope with stress in the workplace. Regardless of occupation, seniority or salary level, were spending more and moreof our work days feeling frazzled and out of the control instead of alert and relaxed. While some stress is a normal of part of the workplace excessive stress can interfere with your productivity and reduce your physical and emotional health.

Findings ways to manage workplace stress is not about making huge changes to every aspect of your work lite or rethinking carrier ambitions. Rather, stress management requires focus on the one thing that is always within your control.


1.2 Statement of Problem

During the course of our duty as a secretary, we encounter stress, some in high levels some in low. But what exactly is stress? It is the result of placing undue expectations or desire on ourselves, creating images of oursett and trying to live up to the image that that has been cretaded by others.

When we compare the image of ourselves, opposing forces are created, and our mind tries to match the created image with the current situation. Stress can be made worse by other peoples expectations, and being human we always care what others think of us even though we tell ourselves that we do not. we try to change ourselves so that we can be accepted by other people, regardless of whether or not they care. Negative thoughts about our self image also add to the stress. We remember everything that we have done in life, but more so the negative ones. We re-live those negative moments over and over again in our minds, lowering our self esteem.

The first thing we have to learn is that what has happened in the past cannot be changed, or erased. , learn not to de the lesson we learnt it again. What happens in the past is exactly that, passed, and we must learnt to live for now.
In this difficult economy, many of us (secrefries) are finding it harder than ever to cope with stress in the workplace.

Regardless of occupation, seniority, or salary level, were spending more and more of our work days feeling trazzled and out of control, instead of alert and relaxed. While some stress is a normal part of the workplace, excessive stress can interfere with your productivity and reduce your physical and emotional health. Finding ways to manage workplace stress is not about making huge changes to every aspect of your work life or rethinking career ambitions.

Rather, stress management requires focus on the one thing that’s always within your control. According to Dale (2007), yet many thinks stress is an emotional sickness and as one that has caused ten thousand times more damage than small pox has not invited government attention. Certain percentage of the population has herrous breakdown induced by stress and emotional conflict which is posing critical challenges to the secretary. Therefore a secretary has to develop a better attitude towards stress to function effectively. According to Dr Alexis Carrel puts it rightly “Business men who do not know how to manage stress suffers depression, anger, etc.

The trend nowadays is towards acquisition of knowledge and techniques to managing stress to improve work efficiency and good report in offices. According to Amadi et al (2008), in facing challenges, a secretary has to be tactful, posses initiative, cooperative, intelligent and dependable among other things.

Therefore, the secretary has to accept whatever demand that comes from the boss with all amount of happiness to improve the relationship.

Furthermore, stress management has to do with adjective demand that requires coping behaviour such as building resistance, keeping work and non-work life separates, getting exercises and taking things through with on-the-job peers.

Anyim and Akanwa (2008), it is in the light of the above that the research wishes to investigate the various ways of managing stress.


1.3 Aim / objectives of study

The study is sought to determine the cause of stress to a secretary in the office. The case of Banks in Owerri Municipal L.G.A.

It specifically sought to:

  1. To assess what bank secretaries’ perceive as causes of stress in the work place.
  2. To determine the extent to which occupational stress affect the job performance of bank secretaries?
  3. To examine what bank secretaries’ perceive as strategies for managing stress?

1.4 Research questions

The study was guided by the following research question;

  1. What do bank secretaries’ perceive as causes of stress in the work place?
  2. To what extent does occupational stress affect the job performance of bank secretaries?
  3. What do bank secretaries’ perceive as strategies for managing stress?

1.5 Hypotheses of the study

The following hypotheses were formulated, and tested at 0.05 level of significance.

HO1: There is no significant difference in the mean response of male and female bank secretaries on causes of stress.

HO2: Highly experienced and less experienced bank secretaries do not differ significantly in their mean rating of effects of occupational stress on their performance.

HO3: There is no significant difference in the mean rating of married and single bank secretaries on strategies for managing stress.


1.6 Significance Of The Study

Research studies in managing stress is essentially of the hope that the research would arrive at the objective information that would furnish the secretaries, bosses and the students etc on the nest to manage stress. The finding of the study will be of importance to office mangers, secretaries, students and all employer or labour as it would inform them on various ways of managing stress to improve work efficiency.

The study is also significant in its attempt to bringing the techniques a secretary needs mostly to manage the boss to improve work effectiveness and good relationship.

The findings would be beneficial to future secretaries, bosses, government, tertiary institutions and the entire society.

Finally, the study of this nature would be of importance to the National Board for Technical Education (NBTE), colleges, Polthenics, Universities, Student researcher offering office technology/management as a course or carry out research work on the problem.


1.7 Scope Of The Study

The study covers effect and management of stress by the secretary in the office. Stress management in the home is not included.


1.8 Definitions Of Terms

Every protession has its own jagons, to avoid technical ambiquities, therefore, it would be necessary to define some terms, concepts that appear in the study.

Stress:

Moorhead and crittin (2009) defined stress as a person’s adaptive response to a stimulus that places excessive psychological or physical demands on him or her. Ekpo (2007) defines stress like, emotions caused by a particular environemt but is an inner response aronsed by pleasant or unpleasant situation in any environment. According to new advanced learners Dictionary defines stress as pressure, tension or worry resulting from problems in one’s life.

Secretary:

According to Ohakwe (2007), a secretary is an assistant who possess a mastery of office skill, demonstrates the ability to assume responsibility without direct surpervision, exercise initiative and judgement and makes decisions within the scope of assigned authority.

Office:

According a Wikipedia an office is generally a room or other area in which people work, but may also denote a position within an organization with specific duties attached to it.


Chapter Five


Chapter Conclusion And Recommendations

5.1 Conclusion

The study looked into the bank secretaries’ perceived causes of stress, its effect on their performance and effective strategies for managing stress. The findings of the study showed that bank secretaries consider most of the work functions as causes of stress in the workplace, and these stressors has great effect on their performance, and have considered a number of factors as effective strategies for coping with occupational stress. From the study, it is concluded that bank secretaries experience a lot of work stress as they carry out their administrative and clerical functions in the bank. The study further revealed that gender; work experience and marital status do not significantly affect respondents’ mean rating on causes of stress, effect of the stressors to performance and effective management strategies. Since stress is unavoidable in work life, it is obvious that bank secretaries must go through a form of stress to accomplish office tasks, efforts towards effective management of stress is paramount.


5.2 Recommendations

Based on the findings and conclusion, the study recommends that;

  1. Bank secretaries should be regularly trained on modern techniques of carry out administrative and clerical tasks as to ensure hitch free handling and retrieval of valuable organizational documents and files.
  2. Management should modify policies to provide secretaries with more authority over their jobs.
  3. Bank secretaries should be provided with adequate incentive/work benefits as to increase their productive, reduce absenteeism and staff turnover.
  4. The use of alcohol as a stress reliever should be reconsidered by secretaries as there exist difference in body responses, and negative response to the use of alcohol, may adversely affect an individual’s occupation and health.
  5. Bank management should engage their secretaries in stress management programmes as stress is inevitable in the day to day work activities of a secretary.

Stress Management By Secretaries In The Office (A Case Study Of Banks In Owerri Municipal Local Government Area)


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