Stimulating A Voiced Aided ATM System For Blind And Visually Impaired Customers Of Nigeria Banks

Project and Seminar Material for Computer Science and Computer Engineering

Stimulating A Voiced Aided ATM System For Blind And Visually Impaired Customers Of Nigeria Banks


Table of Content


  • Title page
  • Certification
  • Dedication
  • Acknowledgement

Chapter One

1.0 Introduction

  • 1.1 Aims and objectives
  • 1.2 Limitations of the study
  • 1.3 Scope of the study
  • 1.4 Statement of problem
  • 1.5 Significance of the theory
  • 1.6 Definition of terms

Chapter Two

2.0 Literature Review

  • 2.1 History of ATM
  • 2.2 Types of ATM
  • 2.3 Alternative uses of ATM
  • 2.4 Benefits of ATM
  • 2.5 Problems of ATM usage in Nigeria
  • 2.6 ATM Fraud
  • 2.7 Components of ATM
  • 2.8 Hardware and software parts of ATM
  • 2.9 Voice aided or talking ATM and its features

Chapter Three

3.0 Research Methodology

  • 3.1 Data collection and validation media used
  • 3.2 Types of input/output media used

Chapter Four

4.0 Data Analysis

  • 4.1 Input and output format
  • 4.2 Database design
  • 4.3 Use case modelling for ATM systems
  • 4.4 Sequence diagram of ATM
  • 4.5 Pseudocode: ATM

Chapter Five

5.0 System Design

  • 5.1 How ATM works
  • 5.2 Modules and interfaces
  • 5.3 User interface

Chapter Six

6.0 System Implementation

  • 6.1 Software requirement

Chapter Seven

7.0 Summary, Recommendation and conclusion

  • 7.1 Summary
  • 7.2 Recommendation
  • 7.3 Conclusion
  • References
  • Source code

Chapter One


1.0 Introduction

The Automated Teller Machine (ATM) is a self-service machine that dispenses cash and performs some human teller functions like balance enquiry, bills payments, mini statements and so on. ATM transactions are carried out through the use of a debit/credit card which enables the card holder(s) to access and carry out banking transactions without a teller.

Nearly every adult has used an ATM, probably without much thought about who owns and operates it. Many ATMs belong to banks. ATMs are placed not only near or inside the premises of banks, but also in locations such as shopping centres/malls, airports, grocery stores, petrol/gas stations, restaurants, or anywhere frequented by large numbers of people these people typically offer the ATM as a convenience for their customer base and even for non-customers. This companies and firm provides afterhours access to a host of transactions such as cash withdrawals, deposits, and transfers, but manyare placed by independent businesses that operate ATMs for profit.

Using an ATM, customers can access their bank accounts in order to make cash withdrawals, debit card cash advances, and check their account balances as well as purchase pre-paid mobile phone credit. Banks have become the principal deplorers of ATMs. Globally, Banks have become the principal deployers of ATMs.

In this project, we describe a simulated voice aided ATM system, which is truly accessible to blind customers. It has all the features of a real ATM machine like withdrawal of cash, changing of default PIN number, checking of balance etc.


1.1 Aims and Objectives

This project is aimed at stimulating a voiced aided ATM system for blind and visually impaired customers of Nigeria banks that will help them check Balance, change their default PIN, and recharge their mobile phone and Withdraw cash with the following objectives

  1. To design a robust and friendly user interface voice aided ATM system that is easy to use by blind customer with little assistant from bank staff.
  2. To provide better banking options to blind customer.
  3. To provide solution alternatives to the operations inherent in the existing system.
  4. To review existing literature on voice aided ATM system.
  5. To examine the relevant of adopting a voice aided ATM system.
  6. To offer useful recommendations on how do improve on existing ATM systems.

1.2 Limitations of the Study

Some of the constraints encountered during this project design include the following:

Financial Constraints:

The design was achieved but not without some financial involvements. One had to pay for the computer time. Also the typing and planning of the work has its own financial involvements.

High programming Technique:

The programming aspect of this project posed a lot of problematic bugs that took me some days to solve. Problems such as database connections using visual basic.NET and access database posed a lot of challenges.

Few Literature Sources:

The topic though seems to be a common term; it is not a popular topic to surf from the Internet. It had fewer literature sources.


1.3 Scope of the Study

The research work is restricted to ATM operated by financial institution and for deaf and blind customer will cover among other things:

  1. Changing of customer default PIN.
  2. Withdrawal of fund.
  3. Checking of balance.
  4. Funds transfer

1.4 Statement of Problem

It is only in developed countries of the world that nearly all banks deploy Voice aided ATM for it blind customer. Operating by Blind customers is not easy as they are easily defrauded by bank staffs or their close assistance without their knowledge. The processes involved in the process of using ATM has no provision for blind customers and has some negative effects to both customers and banks. These problems necessitated for a prompt action that will require a voice aided or talking ATM system that will bring succour, comfort and security to blind customers.


1.5. Significance of the Theory

This project when implemented will directly benefits both the financial institutions using ATM and all its blind customers and will also reduce queue in ATM terminals. It will rebrand the image of Nigerian banking system as fully ICT inclined. This study will in many ways promote good management in Nigeria banking sector.


1.6. Definition of Terms

i. Cash Machine:

A cash machine (ATM) is a computerized telecommunications device that enables the clients of a financial institution to perform financial transactions without the need for a cashier, human clerk or bank teller.

ii. Virtual Reality:

This is the act of imitating the behaviour of a working system or situation or real-world process over time.

iii. Cash Card:

Cash card (ATM Card) is also like magnetic strip card. It is also a data carrier which electronically reads and writes data. ATM cards are mainly a debit card.

iv. Scheme:

This is a group of interacting, interrelated or interdependent computers that share a central storage system and various peripheral devices.

v. Deed:

This is a legal agreement or activities in banking halls between a customer and the bank. Those activities may include Lodging money into a bank account and withdrawing of money, checking of balance.

vi. Voice Aided ATM:

Are automatic teller machines that provide the ability to conduct transactions using both visual and auditory components.

vii. Receiver:

These are electro-acoustic transducer for converting electric signals into sounds.

Viii. Con:

This is a wrongful or criminal deception intended to result in financial or personal gain


Chapter Seven


7.0. Summary Recommendation and Conclusion

7.1. Summary

ATM stands for Automated Teller Machine. Presently, this is one of the most improvised ways of transaction in Modern banking around the world today. As people do not feel comfortable to carry huge amount of money, they use ATM. By adding new features and also increasing the security issues like adding voice aided assistant to the system, it may provide more efficiency, comfort and supremacy to all types of customer i.e. able and blind customer than it today. As a result, transaction becomes reliable and lighten-up. Here in this paper, we try to give full description, how it works in comparison among the ATM service. We also try to focus few problems and few suggestion on how to eliminate this problems.

Apart from withdrawing cash, ATM performs other functions such as; deposit currency recognition, acceptance, recycling, pay routine bills, fees and taxes (utilities, phone bills, social security, legal fees, taxes etc.) printing blank statements, updating passbooks and crediting of cell-phones

Talking ATMs are automatic teller machine that provides the ability to conduct transactions using both visual and auditory components. Essentially, a talking ATM will provide a means of persons with visual impairment to utilize the ATM by making use of audible instruction.


7.2. Recommendation

Recommendations are provided to promote acceptability, integrity, security and more importantly enhance ATM access to blind customer. Besides recommending a voice aided ATM system to enhance better ATM and banking services, Nigerian Banks should also integrate a biometric system to the Talking ATM to ensure security of customer’s money. To ensure that blind customer are not defraud, banks security should ensure that those on similar transaction on the queue are far away from where they are doing transaction with ATM machine. Also such customers should not fail to come to bank with a trusted person to assist them. When implementing the voice aided or talking ATM, banks should make sure that there is steady power supply to power the ATM and a headphone jack or telephone handset to allow the user to conduct the transaction with a degree of security.


7.3. Conclusion

This project has been completed with a great success of understanding of ATM (Automated Teller Machine) full working process. We basically give more emphasis on the real time infrastructure of how a voice aided ATMs can be useful for enhance ATM access to visually impair customer of the bank. The climax of this project is the simulation of a voice aided ATM that provide the ability to conduct transactions using both visual and auditory components by making use of audible instructions. At the end we come with a conclusion that what we have read and how it works in live situation are totally different from our expectation. Our project paper has been written with a contrast with both sides from the bookish knowledge and real time experience.


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