Staff Discipline And Service Delivery In Jos North Local Government Council Of Plateau State

Project and Seminar material for Public Administration

Staff Discipline And Service Delivery In Jos North Local Government Council Of Plateau State


Abstract


This study was carried out on staff discipline and service delivery in Jos North Local Government Council of Plateau State. The study was carried out to determine whether staff discipline is a significant determinant of service delivery effectiveness in the Local Government Council Of Plateau State, find out whether staff disciplinary measures are implemented in the Local Government Council Of Plateau State, ascertain whether staff discipline enhances their commitment in public service delivery and determine whether discipline has a significant positive effect on staff performance, thereby improving service delivery in Jos North Local Government Council Of Plateau State. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprised of civil servants Jos North Local Government Council Of Plateau State.In determining the sample size, the researcher conveniently selected 147 respondents and 141 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables. While the hypotheses was tested chi-square statistical tool. The result of the findings reveals that staff discipline is a significant determinant of service delivery effectiveness in the Local Government Council Of Plateau State. Furthermore, the study revealed that discipline enhances their commitment in public service delivery. Therefore, it is recommended that the local government as a point of duty should aim at very regular supervision of members of their staff, especially those in the field. This should be made a culture in the local government system. At present most of the workers in the field are supervised quarterly and in some cases annually, rarely is such rate of supervision sufficient. It is therefore, our opinion that if these inhibiting factors can be minimized if not totally eliminated or eradicated, local government in Nigeria will go a long way towards the satisfactory performance of maintaining discipline. To mention but a few.


Table of Content


Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organizations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • APPENDIX
  • QUESTIONNAIRE 

Chapter One


Introduction

1.1 Background of the Study

Often, manpower is taken as the most important factor in organizations because through it, the other resources are harnessed in order to meet the demands of the society. Whether or not one shares this thought, it is an incontrovertible fact that manpower is not only an important resource, it is very costly and valuable. [2] Once labour has been hired the next most important thing to do is to maintain and utilize it as adequately as possible in order to achieve set organizational objectives, thus, orderly behaviour is an essential attribute of labour or manpower resources of an organization, and this can only be achieved through adequate staff discipline in organizations.
Discipline is submission to rules. Discipline is training to act in accordance with rules and instructions. It involves control of behaviour in such a way as to achieve personal, group or organizational goals. It is behaviour and order maintained through training and control. [3] Maintaining a desirable work force implies that a good measure of discipline which is one of the main functions of administration has to be in force. Discipline therefore is a management control tool which no organization takes for granted especially in the work place. Just as reward and incentive packages exist for good and exceptional performances, there also exist penalties and punishments for misconducts and poor performances in organizations. Disciplinary actions come as a result of workers’ misconducts. Apart from using positive factors and rewards to motivate workers, disciplinary actions like punishments, withholding of reward and other coercive devices are also used against employees who break the rules or get involved in acts of disobedience. Threatening a worker with disciplinary actions could motivate him to work harder. This is because most individuals have in their motivational patterns needs to either avoid pain or to try as much as possible to achieve financial and or job security. [4]

A thorough diagnosis of the Nigerian society will showcase a country riddled with indiscipline. The issue of indiscipline which includes corruption by way of misappropriation of funds and other misconducts, which can come inform of immoral behaviour with fellow staff and other dishonest conducts are vexed questions in the Nigerian society, when they exist in organizations, automatically leads to inefficiency and low productivity. In Nigerian various civilian and military governments have tried to bring about discipline in the public service as a whole. For instance late General Murtala Muhammed, the then Head of state, carried out a purge in 1975 which flushed out about ten thousand public servants. In the second Republic (1979-1983), President Shehu Shagari tried to propagate his Ethical Re-orientation Programme to see if public servants could change their attitude to work (Nigerian civil servants looked at work as government work which is nobody’s own). Also Generals Buhari and Idiagbon’s regime (1983-1985), came up with what they called ‘War against Indiscipline’ (WAI) aimed at bringing about discipline in the public service.[5] The aims of these efforts were to give a new and positive look to Nigerians with regards to national consciousness which will enhance unity and progress. In spite of these efforts by governments investigations revealed that the standard of discipline in our public institutions is still very low.

It is observed that the rate of misconduct is in the increase, a clear example is the Nigerian local government system. Nigerian Local Government System is saddled with a lot of disciplinary problems which if not taking care of will lead to a total breakdown of the system in Nigeria. Such problems range from absenteeism, payment of salary to ghost workers, employees on full time studies and full time employment in our local government systems, fraud, forgery and stealing/embezzlement.

The major problem is Government’s failure to treat corruption and other related disciplinary problems with the seriousness it deserves. This has encouraged some Local Government staff’s into corrupt practices. People caught in fraud, forgery and stealing/embezzlement are either posted out from the Local Government where the offence was committed to other Local Governments or posted to the Headquarters, this encourages others to plan and execute such plans. When the officer is posted out from the reach of money, the money so embezzled will be recovered gradually from his monthly emolument. In spite of disciplinary rules and regulations and disciplinary actions meted to workers who commit offences, many members of staff of the Local Government still commit acts of misconduct on regular basis. Again, despite the generosity of positive motivators such as fringe benefits and welfare schemes for instance, the recent increase in minimum wage, the problem of indiscipline in the Local Government system is yet to be averted.


1.2 Statement of the Problem

It is generally believed and indeed the fact cannot be denied that the Nigerian Society like other African countries is plagued with several chronic problems which have adverse effects on the national life. Over five decades of independence the country is still grappling with efforts to overcome certain ills or cankerworms which have continuously constituted immense danger to national pride, identity, devotion and selfless service and above all, societal discipline and sense of direction.

Nigerian public service is beleaguered with bribery and corruption, attitudinal problem, inefficiency, economic sabotage, nepotism and favoritism, disrespect for law and order, parochialism and others which list are in exhaustive. The Nigerian local governments as a subset of the public service is not immune either, this account for why there is insufficient and ineffective leadership and staff supervision and control because some officers have godfathers or political backings that support indiscipline and promote mediocrity instead of meritocracy. This has also resulted into lack of commitment of personnel to the goals and objectives of the service, insufficient delegation of authority by some senior officers have also affected the organization effectiveness.

It was because of these deviant characteristics that have permeated the public service during Obasanjo’s administration enacted the anti-corruption laws and anti-graft agencies to eradicate or reduce the rate of corruption, indiscipline and other vices in our national life. But despite all these, it appears that most public and private organizations in Nigeria including the local government units are facing this problem of indiscipline. This Indiscipline comes in various forms such as absenteeism, carefree attitude at work, late coming to the office, leaving the office before the closing hours, lack of dedication, stealing of government properties, insubordination, loitering, and animosity, the list are in exhaustive. It is because of the adverse effects of indiscipline on the staff performance and service delivery that this study was considered necessary and imperative.


1.3 Objective of the Study

The main focus of this study is to examine staff discipline and service delivery in Jos North Local Government Council Of Plateau State. Specifically it seeks:

  1. Determine whether staff discipline is a significant determinant of service delivery effectiveness in the Local Government Council Of Plateau State.
  2. Find out whether staff disciplinary measures are implemented in the Local Government Council Of Plateau State.
  3. Ascertain whether staff discipline enhances their commitment in public service delivery.
  4. Determine whether discipline has a significant positive effect on staff performance, thereby improving service delivery in Jos North Local Government Council Of Plateau State.

1.4 Research Question

The following research questions guides the study

  1. Is staff discipline a significant determinant of service delivery effectiveness in the Local Government Council Of Plateau State?
  2. Are staff disciplinary measures implemented in the Local Government Council Of Plateau State?
  3. Does staff discipline enhances their commitment in public service delivery?
  4. Does discipline has a significant positive effect on staff performance, thereby improving service delivery in Jos North Local Government Council Of Plateau State?

1.5 Research Hypotheses

The following null hypotheses will validate this study:

Ho: There is no significant relationship between staff discipline and service delivery effectiveness in local governments units.

Ha: There is a significant relationship between staff discipline and service delivery effectiveness in local governments units.


1.6 Significance of the Study

This study is both timely, significant and justified. An in-depth investigation of the administration of disciplinary procedures and the consequences that such administration portends for job performance in local governments will help contribute to the sparse knowledge in this area. In addition, the suggestions and recommendations proffered in this study will help ensure effective administration of disciplinary procedures for job performance in the Nigerian local governments. Finally, this work will be useful to scholars who may wish to carry out further research on Nigerian local governments as the materials and information in the study will be of great importance for their inquiries.


1.7 Scope of the Study

This study focuses on staff discipline and service delivery in Local Government Council of Nigeria. The respondents for this study will be obtained from Jos North Local Government Council Of Plateau State.


1.8 Limitation of the Study

The following posed to be a constraint to the study.

Financial Constraint

Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).

Time Constraint

The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.

However in the midst above mentioned limitation the researcher devotedly ensured that the purpose of the study was actualized.


1.9 Definition of Terms

Civil Service:

Civil Service of the state” means Service of the government of a state in a Civil capacity as staff of the office of the governor, deputy governor or a ministry or department of the government of the state assigned with the responsibility for any business of the government of the state. (The Nigeria Constitution, as amended, 1999. Section 318).

Local Government:

According to Kyenge (2013:70), Local Government focuses on the transfer of political powers to local areas by involving the inhabitants in the provision of basic needs in their respective communities. Local Government is defined as the “government at local level exercised through representative councils established by law to exercise specific power within defined areas” (Government Print: 1976 Local Government Reforms).

Discipline:

A process or procedure of controlling one’s behaviour and actions either in public or private sector, through self-motivation, training, and punishment in order to achieve set objectives. (Adewunmi, 2012).

Service Delivery:

This entails the timely, effective and efficient art of providing basic social amenities that would engender socio-economic conditions of the local people, such as; public order, safety, pipe borne water, infrastructures, and maintenance of public roads and so on.


1.10 Organization of the Studies

The study is categorized into five chapters. The first chapter presents the background of the study, statement of the problem, objective of the study, research questions and hypothesis, the significance of the study, scope/limitations of the study, and definition of terms. The chapter two covers the review of literature with emphasis on conceptual framework, theoretical framework, and empirical review. Likewise, the chapter three which is the research methodology, specifically covers the research design, population of the study, sample size determination, sample size, and selection technique and procedure, research instrument and administration, method of data collection, method of data analysis, validity and reliability of the study, and ethical consideration. The second to last chapter being the chapter four presents the data presentation and analysis, while the last chapter(chapter five) contains the summary, conclusion and recommendation.


Chapter Five


Summary, Conclusion and Recommendations:

5.1 Introduction

This chapter summarizes the findings on staff discipline and service delivery in Jos North Local Government Council of Plateau State. The chapter consists of summary of the study, conclusions, and recommendations.


5.2 Summary of the Study

In this study, our focus was to examine staff discipline and service delivery in Jos North Local Government Council of Plateau State. The study specifically was aimed at to determine whether staff discipline is a significant determinant of service delivery effectiveness in the Local Government Council Of Plateau State, find out whether staff disciplinary measures are implemented in the Local Government Council Of Plateau State, ascertain whether staff discipline enhances their commitment in public service delivery and determine whether discipline has a significant positive effect on staff performance, thereby improving service delivery in Jos North Local Government Council Of Plateau State.

The study adopted the survey research design and randomly enrolled participants in the study. A total of 141 responses were validated from the enrolled participants where all respondents arecivil servants Jos North Local Government Council Of Plateau State.


5.3 Conclusions

Based on the findings of this study, the researcher made the following conclusion.

  1. Staff discipline is a significant determinant of service delivery effectiveness in the Local Government Council Of Plateau State.
  2. Staff disciplinary measures are implemented in the Local Government Council Of Plateau State.
  3. Discipline enhances their commitment in public service delivery.
  4. Discipline has a significant positive effect on staff performance, thereby improving service delivery in Jos North Local Government Council Of Plateau State.

5.4 Recommendations

Based on the findings of the study, the following recommendations are proffered.

  1. The local government as a point of duty should aim at very regular supervision of members of their staff, especially those in the field. This should be made a culture in the local government system. At present most of the workers in the field are supervised quarterly and in some cases annually, rarely is such rate of supervision sufficient. It is therefore, our opinion that if these inhibiting factors can be minimized if not totally eliminated or eradicated, local government in Nigeria will go a long way towards the satisfactory performance of maintaining discipline.
  2. Since current code of discipline affected the public servants performance to a very great extent, there should be increased support for learning of the code of discipline and new public servants should go through proper induction and this will ensure performance throughout the employees stay in the organisation.
  3. Those charged with the responsibility of administering discipline on erring public servants in these states should endeavour to consider employees’ past records before disciplining them, this will create ways of proper investigation of any misdemeanor that may lead to disciplinary process of any kind and give the officer an assurance of being fairly heard.
  4. Top officers should be responsible for the investigation of counter-productive behaviour, preferably by conducting personal interviews with offenders in order to determine the causes of their misconduct and to address personal problems, if necessary.

How To Get The Complete Material For Staff Discipline And Service Delivery In Jos North Local Government Council Of Plateau State


Project Material Download

5,000 - 5000

The Complete Material will be Sent to You in Just 2 Steps

Quick & Simple…


Step One Purchase

Make a Mobile Transfer or POS Payment of ₦5,000 to any of the Account Below

Access Bank PlcAcc No: 0811003731
Samphina Academy
Current Account
Zenith BankAcc No: 1225513212
Samphina Academy
Current Account

Or CLICK HERE To Pay With Debit Card

FOR CLIENTS OUTSIDE NIGERIA
CLICK HERE To Pay With Debit Card ($20)
GHANA – Make Payment of 100 GHS to MTN MoMo, 0553978005, Douglas Osabutey 

Step Two Purchase

Send the Following Details on WhatsApp ( 08143831497) After Payment

  • Payment Details
  • Email Address 
  • Staff Discipline And Service Delivery In Jos North Local Government Council Of Plateau State

The Complete Material Will Be Sent To Your Email Address After Receiving Your Details
T & C Apply


  Contact Our Help Desk


⚠️ Need a different topic? Perform a quick search



Get A Complete Business Plan For Any Business In Nigeria

Business Plan for Businesses in Nigeria

  Business Plans in Nigeria


Disclaimer


This research material “Staff Discipline And Service Delivery In Jos North Local Government Council Of Plateau State” is for research purposes and should be used as a guide in developing your research project / seminar work. For no reason should you copy word for word (verbatim) as samphina.com.ng will not be liable for any who copied the material.

The aim of providing this material is to reduce the stress of moving from one school library to another all in the name of searching for research materials. This service is legal because, all institutions permit their students to read previous projects, books, articles or papers while developing their own works. According to Austin Kleon “All creative work builds on what came before”.

samphina.com.ng is only providing this material “Staff Discipline And Service Delivery In Jos North Local Government Council Of Plateau State” as a reference for your research. The paper should be used as a guide or framework for your own paper. The contents of this paper should be able to help you in generating new ideas and thoughts for your own research. Use it as a guidance purpose only.

Samphina Academy

Samphina Academy is an Online Educational Resource Center that is aimed at providing students with quality information and materials to aid them in succeeding in their academic pursuit.