The Roles Of Management, The Problems And Prospects Of Workers In Public Services

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The Roles Of Management, The Problems And Prospects Of Workers In Public Services


Abstract


This tedious task was burn due to the need establish the facts regarding the problems and prospects of workers in public services with particular reference with National Electric Power Authority Enugu questionnaire which seeks the opinion of mostly senior staff of the corporation.

Hence, our specific assignment is on the management side. We also x-ray the merit and demerits of the structural adjustment programme.

Our random sampling was carried with the eastern area of the corporation while the major task was sort with management staff of the corporation at its zonal office in Enugu inorder to get a clear view of the organizations performance.

At the end, we will come out with causes of the highlighted problems ad we shall be able to analysis them by discussing their solutions and make our recommendations accordingly.

Our purpose is to achieve academic task, therefore, we performed our task without bias, but than our findings or solution are not binding on the management or neither have we acted before, now or after on their behalf.


Chapter One


1.0 Introduction

1.1 Background To The Study

Electricity development in Nigeria started towards the end of the last (19th) century when the first generating plant was installed in the city of Lagos in 1898, by the then colonical government under the jurisdiction of the public works department. Later, other electricity undertakings were set up by the native and municipal authorities in different parts of the country. From this date onwards, and until 1950, the pattern of electricity development was in the form of individual electricity undertakings set up at various towns. In 1950, inorder to integrate power development in the country and make it effective, the federal government passed the electricity corporation of Nigeria ordinance No. 15 of 1950. This ordinance brought under one umbrella all the electricity undertakings owned and controlled by the native and municipal authorities under the public works department.

The electricity corporation of Nigeria usually referred to as C.C.N this became the statutory body responsible for generation, transmission, distribution in Nigeria.

The Nigeria Dams Authority was established by an act of parliament in 1962. it was charged with the responsibility of construction and maintenance of dams and other works on the River Niger and elsewhere. Its function also included generating electricity by means of water power, improving navigation and promoting fisheries and irrigation construction of the Kainji Dam which began in March 1964, was completed on schedule in December, 1968. Based on the prevalent buck passing then between electricity corporation of Nigeria (ECN) and Niger Dams Authority (NDA) on intermittent power failure in the country, the federal government decided to merge the organizations into one single body.

In 1970, precisely, a year after the above decision was taken, the federal government appointed a Canadian firm of consultants, shawmont limited to look into the technical details of the merger. The report was submitted in 1971 by decree N0. 24 of 27th June, 1972 (which became effective from 1st April, 1972), the electricity corporation of Nigeria (ECN) and the Niger Dam Authority were merged by the federal government to become the National Electric Power Authority (NEPA). In January, 1973 NEPA became operational when a general manager was appointed, with the mandate to generate, transmit and distribute electricity to all parts of the federal and charge customers minimally for their consumption.

This decree gave NEPA the sole responsibility of providing electricity to the entire Nigeria populace.


1.2 Statement Of Problem

The problem of this study includes:

  1. Fear of loss of job
  2. Delay in payment of retirement and other fringe benefit.
  3. Lack of safety materials
  4. Obsolete equipment
  5. Vandalization of installations
  6. Poor public image
  7. Delay in promotion
  8. Poor welfare package.

1.3 Objective Of The Study

  1. To find out the extent of fear of loss of job in National Electric Power Authority.
  2. To determine the extent of delay in payment of retirement & other fringe benefit.
  3. To ascertain the extent of lack of safety materials
  4. To examine the extent of obsolete equipment
  5. To find out the extent of vandalization of installations in National Electric Power Authority.
  6. To find out extent of poor public image in National Electric Power Authority.
  7. To examine the extent of delay in promotion of workers in National Electric Power Authority.
  8. To find out the extent of poor welfare package.

1.4 Scopes Of The Study

The scope of the study is limited to the roles of management, the problems and prospects of workers in public services with reference to National Electric Power Authority, Enugu.


1.5 Research Question

These questions are extracted from the purpose or objectives of the study.

  1. To what extent does the fear of loss of job occur in National Electric Power Authority.
  2. To what extent does the delay in payment of retirement and other fringe benefit occur in NEPA.
  3. To what extent does the lack of safety materials affects NEPA.
  4. To what extent does the vandalization of installations affects NEPA.
  5. To what extent does the delay in promotion of workers occur in NEPA.
  6. To what extent does the poor welfare package affect NEPA.

1.6 Significance Of The Study

This study is significant for the following reasons. The result of this study would help to expose the level of fear of loss job, it would help National Electric Power Authority to evaluate the past, if possible amends were necessary. The result would help the management of National Electric Power Authority, to see the extent of occurrence of diversion of delay in payment of retirement and other fringe benefit.

The findings also create the base that would facilitate the understanding of needs for change and plan ahead for the effect.

It is hoped that the result would provide a focus that could effectively combat the illegal installation of electricity. The result would also expose the pattern of problems in National Electric Authority, Enugu.

It is also expected that other similar parastals would benefits from the findings of this studying in NEPA Enugu in the process of running their own.

The result would held NEPA to access their overall performance, for possible modification and adjustment.

Finally, this study would serve as worth of reference to future researchers while the suggestions made in this study would serve as a formative evaluation step in the right direction for the maximization and utilization of best brains for effective and efficient administration to National Electric Power Authority, Enugu.


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Frequently Asked Questions


Why is project management important in the public sector?

In many instances, project management has been introduced as a means of increasing the probability of on-time and within-budget delivery. Public sector organizations and government ministries are no exception.

Why are public sector services so important?

The growing importance of public sector services moves the attention to the employees who need to contribute to these services. According to Burke et al. (2013), the efficient management of people in public sector

What is wrong with the public sector HRM literature?

These include: 1) the lack of attention given to the public sector context in the HRM literature; 2) the importance of public sector services and the role of HR in delivering these services; …

How can we improve the professionalism of the public service?

Efforts to enhance the professionalism of the public service through policy and management innovations can counter the low esteem in which the public service is held. Public Service: Problems, Professionalism, and Policy Recommendations Marc Holzer, Jack Rabin

Is there a need for Project Management in the public sector?

However, the adoption of project management in Governments has been uneven. With some exceptions, project management capabilities in the public sector are generally weak. The growing scope and complexity of programs funded by the Government have made the need for Project Management more important than ever.

Does project management contribute to project success?

Although it is often argued that good project management can contribute toward project success, it is unlikely to be able to prevent failure (Bjeirmi & Munns, 1996), the investment in a project management project can be justified, particularly when it comes to costly public sector projects.

What is the role of government in project management?

Increasingly, Governments are called upon not only to manage the routine operations of ongoing project programs but also to undertake large, complex new projects and services and to adapt and improve ongoing projects in a rapidly changing environment .

What do we need to do to improve public sector management?

Investment in skills: Project planning and project management skills need to be enhanced and retained within the civil service. Such skills are needed for effective management both within the public sector and the private sector (the latter may be undertaking investment on behalf of the government)

Why is customer service important in the public sector?

It is the responsibility of the public sector to ensure that it is constantly improving and surpassing expectations. Good customer service is expected, but great customer service is what we should be striving for in the public sector, particularly in the current climate of decreasing budgets and increasing workloads.

What should we be striving for in the public sector?

Good customer service is expected, but great customer service is what we should be striving for in the public sector, particularly in the current climate of decreasing budgets and increasing workloads. Read the most recent articles written by YPO – How are public sector organisations preparing for Brexit?

How do the public services ensure they have a diverse workforce?

The public services ensure they have a diverse workforce in many ways, The main way they maintain a diverse workforce is by offering a place in the work place to all people no matter what your skin colour or you cultural background, another is they will accept anyone no matter what their religion.

What are public service skills and why are they important?

Public Service Skills – Public service skills are a set of core skills that a person will need to have and build up to be effective in public services. They are also skills that any individual would discover useful during their working life.

Does HRM work in the public sector?

Gardner and Palmer state that the original models of HRM in the public sector present the impression of human resources having the capability to reach show results corresponding to the deliberate trend of the public sector organization.

Does human resource management matter in public sector administrative restructuring?

The approval of HRM paralleled the wide-ranging public sector administrative restructuring and restructuring program. Executive objectives of better efficiencies are argued to be reached through valuable human resource procedure recommended by assuming HRM values (Kramar, 1986).

What is the new model of Public Management according to Hughes?

According to Hughes, it is argued that the new model of public management is a bendable, market-based form. The expression of NPM indicated that it looks like the “arts of private sector management” extensive into the public sector. These new business practices also hold new behaviors of running public sector workers.

What is the review of literature on HRM practices?

A review of literature on HRM practices has been made with a view to understand the research work that has been done so far in the field of HRM for last few years.

How can we improve public service performance?

Evidence shows projects work when change is phased in, accountability is clear and the correct project management disciplines are used. Slow down on outsourcing more services to allow greater focus on fixing broken and underperforming public service markets.

What is professionalism in the public sector?

Professionalism entails a high standard of work and adherence to certain standards and principles pertaining to specific work to be done. Professionalism embodies skills, competence, efficiency and effectiveness. The public sector is characterised by unprofessional and unethical conduct. (United Nations, 2000; 26-56)

How to boost professionalism at your business?

Use the tips below to boost professionalism at your business. Maybe your employees don’t know how to be professional. Consider all expectations you have for employee professionalism and write them down. Give all employees a copy of this professionalism handbook. This makes it much easier to hold them accountable to your expectations.

How can the government fix the public service market?

Slow down on outsourcing more services to allow greater focus on fixing broken and underperforming public service markets. Share information on the costs and performance of providers with the public and Parliament to show that government is in control, and increase the focus on ensuring value for money. 

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