The Role Of Total Quality Management In Nigeria Universities (A Case Study Of Federal University Of Technology, Owerri) 

🔥HOT!! Get admission now directly into 200Level into the school of your choice without writing JAMB & Post UTME exam (Click Here)👈🏽 for details | Registration is On-going

👁‍🗨Download up-to-date Post UTME past questions here

Download Now

📩Get complete project / seminar material for any topic

Get Material Now

Project and Seminar Material for Office Technology and Management OTM

Project and Seminar Material for Office Technology and Management OTM


I dedicate this work to Almighty God for His loving kindness and immeasurable wisdom and divine providence throughout the period of this project work.


The attainment of any height in life is not an easy venture especially when it comes to academic pursuit for this, I wish to acknowledge the effort of these who contributed in one way or the other to the success of his work.
Firstly, my almost gratitude goes to my parent Mr. & Mrs. Asomugh Christain who I own a lot in life for their immensely and inestimable financial help towards my academic.

My unmeasured appreciation and thanks goes to my project supervisor Mr. Maxwell Ugiagbe, who advice and guardian has been highly supportive inspite of his fight schedule found time to go through this research project giving constructive criticism and useful suggestion to the successful comepletion or his work. I remain indebted to my siblings Emeka, Nnamdi Ugochukwu and my trends Joy, Gloria, I pray God to bless them for the favour they attracted to me in the course of his research work. Above, all my gratitude goes to Almighty God who in his initial mercy sustained me through out my staying in institute or management.


This research studied” the role of total quality management:A case study of selected Departments an federal University of technology Owerri. The statement of problem dealt on the inability of organization to apply appropriately total quality management one of the purpose of study is to check the benefits derived from the application of total quality management and also the problems associated with such the research hypothesis in the null from started that total quality management does not enhance employee productivity, the significance of study involves benefits to manage and researches.

Also related literature’s was reviewed in the areas of types and forms of total quality management and why organizations adopt total quality management the research was also deisgned to make use of primary data and the research sampled using simple percentages.

The researcher presented and analyzed the data collected from questionnaire using simple percentage and also tested the hypothesis with chsallre. One of the founding is that total quality management enhance employee performance.

Than there was the summary of findings, conclusion and relevant recommendations made and suggestions for further work were made.

List Of Tables

  • Table 4.01 – Analysis of the set of the respondents
  • Table 4.02 Analysis showing the department of the respondents.
  • Table 4.03 Analysis to know the knowledge of total quality management by respondent
  • Table 4.04 Analysis of knowledge and application of total quality well imbibed and assimilated by management
  • Table 4.05 Analysis to know whether the institution practice total availity management.
  • Table 4.06 Analysis to know whether total availity management benefits the employee in the in situation
  • Table 4.07 Analysis on whether total quality management benefit the organization
  • Table 4.08 Analysis on whether total availity management is used in relation of goals
  • Table 4.09 Analysis on problems associated with total quality management .
  • Total 4.10 Analysis on the use of total avidity management in accomplishment or organizational goals.
  • Table 4.11 Analysis on the best management techniques for an organization
  • Table 4.12 Analysis on the use of total quality management in the organization.
  • Table 4:13 Analysis on the style of total aviality
  • Table 4:14 Analysis whether total quality management install employee discipline
  • Table 4:15 Analysis on whether total quality management enhance productivity
  • Table 4:16 Analysis out restructure total quality management for better result
  • Table 4:17 Analysis on whether total quality management reduce wastage and enhance productivity.
  • Table 4:18 Analysis whether total quality management provide consistency and satisfaction.
  • Table 4:19 Analysis whether the role of total quality management helps to know the customer.
  • Table 4:21 Contingency table for hypothesis one
  • Table 4:22 chi-square table for hypothesis two
  • Table 4:33 contingency table for hypothesis two
  • Table 4:24 Chi-square table for hypothesis two
  • Table 4:25 chi-square table for hypothesis three
  • Table 4:27 Chi-square table for hypothesis three

Table Of Contents

  • Title page
  • Approval page
  • Certification
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

  • 1.0 Introduction
  • 1.1 Background of the study
  • 1.2 Statement of Problem
  • 1.3 Objectives of the study
  • 1.4 Research Questions
  • 1.5 Statement of Hypothesis
  • 1.6 Significance of the study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the study
  • 1.9 Definition of terms

Chapter Two

  • 2.0 Literature Review
  • 2.1 Introduction
  • 2.2 What is total Quality management
  • 2.3 The features of total management
  • 2.4 Reasons why organization adopt TQM
  • 2.5 The Role of total quality on productivity of the organization
  • 2.6. Problem associated with other quality management
  • 2.7 The benefit of total quality management
  • 2.8 The forms at total quality management
  • 2.9 The importance features of total quality management

Chapter Three

  • 3.0 Research Design and Methodology
  • 3.1 Introduction
  • 3.2 Research Design
  • 3.3 Sources/Method of data
  • 3.4 Population and sample size
  • 3.5 Sample techniques
  • 3.6 Validity and reliability off measuring instrument
  • 3.7 Method of Data analysis

Chapter Four

  • 4.0 Presentation and Analysis of data
  • 4.1 Introduction
  • 4.2 Presentation of data
  • 4.3 Analysis of data
  • 4.4 Test of Hypothesis
  • 4.5 Interpretation of Result

Chapter Five

  • 5.0 Summary, Conclusion and Recommendations
  • 5.1 Summary of Findings
  • 5.2 Conclusions
  • 5.3 Recommendations
  • Bibliography

Chapter One

1.0 Background Of The Study

Total ability management is a continuous improvement of every production output whether it is a product or a service, by removing inefficient aviations and by improving the barebones of the work process.

It is a set of co-ordinate activities to direct and control an organization in direct and control an organization. In order to continually improve the activeness and efficiency of its performance. A large number of contemporary organization across the globe have adopted total availability management (TQM) to satisfy customers through quality products and responsive services in order gain competitive advantage.

The role of total quality management helps on the integration and coordination of all activities in a work process and aims at continuous improvement in quality of product or service.

1.1 Background Of The Study:

Domelly, Gibson and Vancevich *1987:19) explains that managers are ultimately responsible for the achievement of results through specialized efforts of other people whether individually, in groups or in organizations at the aim at managing effectively in order to accomplish goals. Steiner S. (1983:109) further explains that because of the increasing importance of management and because of the new challenges that faces, management has evolved into a number of styles and strategies which has been known to bring success to may organization whether public or private that may adopted it for its effectiveness and efficiency.

The role of total quality management is concerned with moving the focus of control from outside the individual to within the objective being to make everyone accountable for their own performance and get them committed to attaining quality in a highly motivated style. The assumptions which a director or manager must make order to more in this direction are simply that people do not need to be coerced to perform well.

According to monanty and Lakhe, total quality management is a pragmatic long term systems approach initiated and direct by the top management to brig about a total cultural change and into link and integrate everyone, every function, every process involvement and participation of people to meet the dynamic needs off the customer and to creates a loyal but at the same time a diversified base.

Total quality management is a user driven it cannot be imposed from outside the organization, as perhaps can be quality standard or statistical process controls this means the ideas for improvement must come from those with knowledge and experience of the processes activities and task, this has massive implications for training and follow up.

Although the effect of a successful programme will certainly reduce costs and improve productivity. The role of total quality management is concerned chiefly with changing attitude and skills so that the culture of the organization becomes one of predating failure that is doing the rights in order to attend the stated goals of.

1.2 Statement Of The Problem:

The Federal University of technology Owerri 9FUTO) has been known to carryout their activities and programme in a variety of ways that suit them for the purpose of accomplishment of the goals of this institution. In all thee there style of management that have been adopted over the years have tailed to yield optimum result.

The role total quality management has been adopted by this institution but the subordinates do not understanding their roles an this management style and have has create organizational confusion.

The productivity of the employees in these institutions has been on the down turn and there is need for improvement.

There is numerous problems of this reach study like inadequate planning for implementation which is aim in tending the solution to there problems faced with the role at total quality management in these institution of higher learning.

1.3 Objective Of The Study:

The objectives of this study are as follows:

  1. To find out it the knowledge and application of total quality management is well imbibed and assimilated by management
  2. To determine the benched of total quality management in the accomplishment of organizational goals.
  3. To identify the impact of total quality management on productivity of the organization
  4. To ascertain and promote the training of employees in the area of carrying out takes as demanded under total quality management.
  5. To find out the problem associated with total quality management.

1.4 Research Questions:

The following research questions will be analyzed in this research study they include:-

  1. Does the knowledge and application of total quality management well-imbibed and assimilated by management?
  2. What is the benefit of total quality management in the accomplishment of organizational goals?
  3. What is the impact of total quality management on productivity of the organization?
  4. In which ways does the training of employees in the area of carrying out tasks promote total quality management
  5. What are the problem associated with total quality Management.

1.5 Statement Of Hypothesis

Based on the above research question the researcher develop the following hypothesis:

Ho: The knowledge and application of total not well imbibed and assimilated by management.
Hi: The knowledge benefit of total quality management helps in the accomplishment of organization goals.
Ho: The benefit of total quality management does not help in the accomplishment of organization goals.
Ho: The impact of total quality management does not enhance productivity of the organization
Hi: The impact of total quality management enhance impact of quality management enhance productivity of the organization.

1.6 Significance Of The Study:

The significance of this project comprise primary and secondary beneficiaries of this study.
The primary beneficiaries will be the chief executive officers of these institutions of learning. They include the vice- chancellor and the principal officers, and also their governing council who would be made to understand newest additions to the process of total quality management (TQM).

The secondary beneficiaries will include the employees in this institutions as well as the student also.
Lastly, it will helps the organization to reduce wastage and enhance productivity, thereby achieving the state goals and objectives of the organization.

1.7 Scope Of The Study:

This project work, study the role of total quality management in federal university of Technology Owerri. Hence this study will undertake through analysis the role of total quality management in Registry Department of FUTO.
There are six units to registry department which form the case studies it this project study and the researcher will effect draw her primary data from them.

1.8 Limitation Of Study:

However, this research study was limited in a number of ways.

These includes:-

Logistics Constraints

There was problem with accessibility of the information required by the selected units especially those that has to do with the top management.

Unavailability of Respondent

The respondent was unwilling to respondent to fill and complete questionnaire administered to them was problematic given the research unfulfilled appointment.
Finally some works was unfriendly and too secretive in some unit to give attention to the researcher.

1.9 Definition Of Terms:


The process or art of guiding or directing people towards achievement at organizational goals or objectives.


The state it being genuine authentic and enterprising for a purpose.


Laid down achievable text of an institution or organization.


People properly recruited, selected and trained for the purpose of performance of a specific task in an organization.


The rate at which a work, a company or a country products goods and the amount produced.


Achieving the objectives of an organization at minimum of reduce cost.


Achieving the set objectives


The art of process of combining two or more things so that they work together.


The process becoming letter or act of making letter.


The act of marking groups of people etc to work together in an efficient and organized way.


A thing that has done successfully especially using their own effort and skill.


Done as part of a plan that is meant to achieve a particular purpose or to gain an advantage.

I bet you, the complete material is fully loaded. This is just an excerpt. The Material is in MS-Word Format which you can easily edit and is comprehensive for a complete research work for this topic

📩How to get the complete material

The complete material is N3,000. You are to make payment to :

Account No: 0811003731,
Bank Name: Access Bank,
Acct Name: Samphina Academy.

The mode of payment is through bank transfer or bank deposit 

After Payment

After Payment, send us the following information:

  • 📍Payment Details (For Transfer:Send the account name you transferred money from | For Deposit:Snap and send the deposit receipt)
  • 📍Project / Seminar Material you need (Topic)
  • 📍An Active Email Address

The three(3) ways in which you can send us these information are:

  • Through our email address “” 
  • Through Text Message to “08143831497” 
  • Through WhatsApp click to start chat 

After Sending your information and making payment, the material will be forwarded to you in less than 10mins via your email address

How to nail it on the head during your project defence

You are through with writing that project. Now what?

You have found yourself at that point where you have to defend what you have written. Of course you have to stand in front of your supervisor and other literary personalities to prove that you know what you wrote in your project paper. Unfortunately, the more you think about it, the more it looks like you are about to face a legion. It is not a war. But the emotion of dread welling up inside of you makes it look like one. So now you are asking yourself questions.

  • How am I going to start?
  • I hope I will do well enough to get an A.

You really want to nail it, but you need to come to terms with exactly how to get everything in perfect control. Especially your emotions of fear that seem to make a wreck of you every time you think about public speaking.
So here is the deal. I want to help you avoid that feeling that would ruin your precious moment if you dare to let it. And we are going to do it together.

I am going to highlight some very important tips to help you get in control for you to be comfortable enough to move from that feeling of DREAD to CONFIDENT; and making an awesome Impression for that great rating your supervisors should be giving to you so freely.

Consider these tips as you prepare for your defence. We will be taking them one after the other so here we go.

Watch Your Body Language And Keep It Confident:

Can you tell that a person is falling apart if they look confident? … If I can second guess you rightly, am sure you answered no to that question. Remind yourself that you need to come out that way. Now this might seem like a huge big deal when you are dealing with the foreboding. Maintaining a poise of confidence is very important. So find your most comfortable position, sitting or standing and draw up your body. You must exude confidence. It is something you need to do for yourself. People can only see what you allow your body language to show. So you must endeavour to put that out. Remember the story of David and Goliath? … At the end of your defence day, you want to be David.

Dress In Your Most Comfortable And Impressive:

Am sure this one is a no brainer. However I must highlight that you choose comfortable pieces. You don’t want to look so good and yet look like you were forced to wear something that does not belong to you. It’s great to ensure that as impressive as your clothes are on you, that they are also very comfortable.

Speak With Authority:

Going hand to hand with that aura of confidence is your most powerful asset:your words. If you look that confident, your words must not come out like whimpers. To be able to pull this off, you definitely need to speak as deliberately as possible in expressing yourself. Let them also hear what they see.

Use, Your Gestures:

I have often found this to come to my rescue in dealing with shyness and conveying my confidence. Usually it gives you an edge to also drive home your point. You must, however, ensure that you do not over use it. It doesn’t mean that your hands should be flying all over the place. That would be absolutely unnecessary. If you do this well, after a while you will realize that you are not as self-conscious as you used to be at the very start. For most situations, it would have completely disappeared altogether; leaving a really confident you talking.

Have A Good Opening And Closing Line:

Make sure you have perfected a good opening line. You should also be armed with a good closing line too. Try and rehearse it to a friend. If for the first time you presented it, your friend does not say “wow, that’s beautiful” or something like that; just know you need to keep refining it until you get the perfect line. Both opening and closing lines will go a long way in how impressed your panel gets to rate you high.

Make Sure You Know Your Work:

Certainly you should understand how important it is to know your own work from start to finish. Not having in-depth knowledge of your own work is tantamount to a suicide mission. Why should you kill yourself?
When all is said and done, this is what you came to defend in the first place. You should know your work from A to Z.

Prepare For The Questions:

Now this part is truly essential. You must be sure you do not floor all the good work you did on your presentation by not answering correctly. You must pay attention to the questions you are asked to be sure you will give the right answer. Many people get it wrong at this stage and spoil their good presentation. When you do not understand any question do endeavour to ask the person to expatiate what they mean before you answer.

These tips are by no means exhaustive, but applying these tips will give you some necessary advantage you need for a great outcome. Of course that outcome would mean that you eventually earn all your points on this project.

The structure of a good project work

Undergraduate projects in Nigeria is a prerequisite for graduation amongst Nigerian tertiary students who will which to obtain bachelors degree in their respective courses of study such as accounting, banking and finance, business administration and a host of others. Writing an undergraduate project in Nigeria for final year students entails a lot both financially and otherwise. Being able to develop any final year project depends on getting a researchable topic whether it is Accounting Undergraduate project topics, Banking and Finance research topics or banking and finance project topics and materials and it all requires diligent hard work of students who are willing to develop best undergraduate projects in Nigeria and graduate in flying colors.

A typical Undergraduate project in Nigerian tertiary institutions can be said to be divided into five or six chapters depending on the format of the school and course of study which are

1. Introduction

The introduction of an undergraduate project states the main research problem and research argument. What precisely the study is all about and why it is important. It looks at the originality of the research work and how it will fill the gap in other studies. Justification for a research undergraduate topic should not be lengthy before it has been explicitly stated.

Below are the contents in chapter one of an undergraduate research project which includes;

  • Background of the study,
  • Statement of the problem,
  • Objectives or aims of the study,
  • The research questions,
  • Research hypothesis,
  • Significance of the study,
  • Scope of the study,
  • Limitations of the study and
  • Operational definition of terms.

2. Literature review

Literature review of any undergraduate research work, be it business administration project topics or Economics project topics just to mention a few is very critical to securing a high grade in one’s project work. The literature review of a research process uncovers what other writers have written about the student’s topic. A student’s undergraduate research work should include a discussion or review of what is known about the subject and how that knowledge was acquired. The review could conclude with a brief summary of the literature and its implications. The contents of the literature review are the theoretical review, conceptual framework, empirical review and summary of literature review.

3. Research Methodology

This section includes a description of the research methods used in the undergraduate research work such as the sample size, data collection methods, measurement instruments, research data analysis procedures and the population from which the sample was selected.  This section also describes the method used in selecting the sample or samples, validation and reliability of the instruments used in the research work. There are different research statistical techniques used in undergraduate research work such as SPSS, e-views etc.

4. Results & Discussion

This section presents and discusses the data analysis results used in an undergraduate research work, the results of each analysis is being summarized, tabulated, and then discussed for each research question.  Then for each research hypothesis, the statistical test of significance selected and applied to the data is briefly described, followed by a statement indicating whether the hypothesis was supported or not supported.  In presenting the result analyses/summary in an undergraduate project tables and figures and or graph are used to add clarity to the presentation.

5. Summary, Conclusions And Recommendations

This section summarizes the findings of the study in an easy to understand manner.  It also explains the practical implications of those findings, and points to recommended directions for future research in that area.


This is where every source cited in the undergraduate research work is being included. Every undergraduate research work must be properly referenced for its authenticity.

Choosing A Good Project / Research Topic

Students in Nigerian universities these days wish to choose a very simple project topic/material. There is no issue choosing a simple project topic; the only problem is your ability to choose a good project or research topic that your supervisor will easily approve for you.

Most project supervisors really want to see how good his or her project student understands his or her surrounding through the kind of topic he or she chooses for their project work.

There are some project topic that are not reject-able; for instance in Nigeria of today; what do you think is the major issue on ground now?

If a project student can choose or craft a topic on the effect of dollar increment on the economy of Nigeria. Such project topic will be very interesting to write on.

Now what are the qualities of a good project topic?

  1. The materials for the project topic must be easily assessable.
  2. The project topic itself must be meaningful.
  3. The variables must be able to give a clear aim of the project topic.

What do I mean by variable?

Well I am deriving my point from the area of project writing; the variables here are those main words in the project topic.

Like the above project topic; the effect of dollar increment on the economy of Nigeria. You can see the main variables that really define this project topic are:dollar, increment and economy.

Before you present your topic to your project supervisor, first of all understand your project topic, and then secondly try to do some research for your topic to see if at least you can get up to 60% of what you need to write the complete project.

I said that above because you might have a very nice topic that the materials are not available online and there are no books as regard the topic; in this case the project topic becomes difficult for you even though the topic is catchy.

What do I mean by your topic being assessable?

Well what I mean is very simple and easy to understand. Simply pick your project topic, type it on google and see if you will have at least a good background for the topic you are writing on.

If you can have a good background for your project topic and you can understand the problem associated with the project topic, then I believe the aim of the project is not far-fetched.



Samuel Obiora Blessed is the CEO and founder of Samphina Academy ( a.k.a Nigeria Students Media, the youngest engineering graduate of Federal Polytechnic Nekede in 2017 and the engine brain behind this great platform. He is the man behind the scene, filled with many potentials, a musician as well as a pro developer with the interest of Nigerian students at heart.

You may also like...