The Role Of Management Information System In Effective Productivity (A Case Study Of Selected Business/Firms In Owerri)

Project and Seminar Material for Business Administration and Management BAM

The Role Of Management Information System In Effective Productivity (A Case Study Of Selected Business/Firms In Owerri)


Abstract


The role of management information system in effective productivity with the increase in the number of firms in the soft drink and bottling industry coupled with the external environmental factor of information technology, organization that wants to succeed must braced up with effective and efficient alls. This work was based in Owerri with focus on Diamond Bank Plc, Owerri and the Nigerian Bottling Company Plc, Owerri. In the selection of data of this work, the primary and secondary sources of data were used with questionnaire being a more prominent means of data collection.

The findings of this project work revealed that management information system improved efficiency of decision making and planning which increase employee’s performance and increase the attainment of productivity object. The researcher, therefore recommend that organization have independent account met that in manned by trained personal. The findings of this work also proved that MIS also facilitate management control in the organization which enables the management to be aware of the strength and weakness of the organization and have them straightened so as to achieve their goals.


Table Of Contents


Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of problem
  • 1.3 Purpose of the study
  • 1.4 Research questions
  • 1.5 Significance of the study
  • 1.6 Scope/delimitation of the study
  • 1.7 Limitation of the study
  • 1.8 Definition of terms

Chapter Two

2.0 Review of Related Literature

  • 2.1 Introduction
  • 2.2 Overview of management information system
  • 2.3 History of management system
  • 2.4 Types of management information system
  • 2.5 System planning analysis and design
  • 2.6 Managing and controlling the MIS function Control
  • 2.7 Value of information in business process
  • 2.8 Security and management information system
  • 2.9 Productivity and management information system
  • 1.10 Decision making and management information system
  • 2.11 Summary of chapter two

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Introduction
  • 3.2 Research design
  • 3.3 Sources/method
  • 3.4 Population/sample size
  • 3.5 Sampling techniques
  • 3.6 Validation and reliability of the instrument
  • 3.7 Method of data analysis

Chapter Four

4.0 Data Presentation and Analysis

  • 4.1 Introduction
  • 4.2 Analysis of research questions
  • 4.3 Discussion of findings

Chapter Five

5.0 Summary, Conclusion and Recommendations

  • 5.1 Introduction
  • 5.2 Summary of findings
  • 5.3 Conclusion
  • 5.4 Recommendations
  • Bibliography
  • Appendix
  • Questionnaires

Chapter One


Introduction

1.1 Background Of The Study

As uncertainly increase in business operations as a result of complexities arising from change in business environment, the indispensable role played by information resources because more important if organizations are to succeed in the global village use find ourselves today. The organizational system is composed of numerous sub-systems, such as operational sub-system, a distribution sub-system and human relations. Sub-system interacts with influence and supports each other. If well organized, the results of this interaction are positive for the organization and when poorly managed, the results are not so positive.

The sub-system that connects all these together and internal organization to its environment is the information sub-system. The information sub-system consists of the processes of gathering data, interpreting and bringing them into information and then distributing them throughout the organization. This information lets employee and managers to know where things stand and helps in guiding decision making. This in-turn leads to increase in productivity.

Thus, Diury (1984:150) stressed that sound information in the basis of all management and employee’s effort the efficient of international operation and enhances the value of organization offering to external world. Today, the quality and quantity of information available for the post. Presently, most Nigeria salesmen, executives, officer etc. are aimed with laptop computers that communicates directly with their headquarter through phone lines.

Historical Background Of The Case Study

Diamond Bank Plc began as a private limited liability company; on March 21, 1991 (The Company was incorporated on December 20, 1990). Ten years later, on February 2001, it became a universal bank. On January 2005 following highly successful private placement shares offer which substantially raised the banks equality base. Diamond Bank became public limited company. In May 2005, the Bank was listed on the Nigeria Stock Exchange. Moreover, in January 2008, Diamond Bank global depositary receipts (GBR) was listed on the professional securities market of the London Stock Exchange. The first bank in African to record that feature.

The Nigeria Bottling Company (NBC) was incorporated in November, 1951 as a subsidiary of the A.G leventis Group with the franchise to battle and sell coca-cola products in Nigeria production began in 1953 at a bottling facility in Ebute-Metta, Lagos. Over years production capacity has grown and it presently has 13 bottling facilities and over so distribution warehouse located across the country.


1.2 Statement Of The Problem

Organizations have become more complex in recent times technology especially information technology have been seen as a vital tool for any organizational growth no matter the complexity. This research work is designed to measure the roles in which management information system has aided the efficiency and effectiveness of organizational productivity. It is well known that poor management decision making in any organization can result to a setback and also contribute to the bettering of the productivity of any organization.

In view of these problems, this research topic is aimed at examining the ways in which management information system can ensure effective decision making which of course can aid positive productivity in organization with particular reference to diamond Bank Plc and Nigerian Bottling Company in Owerri.

Finally, some employees are seen to be performing below standard and which cannot meet-up to the objective of the organization. The researcher is interested in finding out the management information system in improving the employee’s performance.


1.3 Purpose Of The Study

Every organization is set-up to achieve some certain goals using the resources. But the resource alone can achieve nothing without the conscious effort of management information system. The purpose of this study is to:

  1. To highlight the importance of development and the effectiveness of information system in organization.
  2. To identify problem of personnel in the management information system in the training and development programs.
  3. To highlight how to determine information that must be relevant to objective concern in decision making.
  4. To determine the feasibilities inherent in installing a management information system in the organization as a whole.

1.4 Research Questions

The following research questions will be used for this project work.

  1. What is the importance of information system in organization?
  2. What are the training and development programs necessary for the personnel’s handing the MIS of this organization?
  3. How has the information from MIS motivated the management of the organization indecision making?
  4. What are the feasibilities inherent in installing a management information system in the organization?

1.5 Significance Of The Study

This work, when successfully completed and its recommendation implemented will enhance efficiency of organizational operation in the following ways:

This study will avail organization opportunity to channel their resources in the right management information system that enables them discern between that and good information that will facilitate operation efficiency.
Most services firms in the economy which cannot function properly. Without adequate supply of information that will stand to benefit from this study by acquitting themselves with the current development in information technology and improve services. This study will reveal the impact of technological environment on management information system and how organization cushions the effect especially with continuous changes of software on management information system (MIS).


1.6 Scope / Delimitation Of The Study

This project work will focus on Diamond Bank Plc Owerri Imo State while the scope will cover a conceptual theoretical frame work of management information system.


1.7 Limitation Of The Study

This project suffers some difficulties due to:

  1. Lack of finance
  2. Time of research facilities
  3. Dearth of information

The following were some problems encountered during this research process (although they do not in any way invalidate the validity of this research). Time is a serious constraint in this research because the researcher will intermittently have to stop work on the project in order to attend lectures and do some other assignment.


1.8 Definition Of Terms

Management:

This is the process of achieving organizational objectivities or goals effectively through the use of human and other resources.

Efficiency:

Management of how resources are utilized to reduce out put.

Effectiveness:

The achievement of objective and goals. Also it is the production of desires results.

System:

An organizational set of related component established to accomplish a certain task.

Information:

This is the data ordered to be applicable in decision making and behaviour control.

Data:

These are unorganized facts, measurement or statistics about event.


Chapter Five


5.0 Summary, Conclusion & Recommendations

5.1 Introduction

Examined in this chapter are the summaries of finding by the research, some recommendations based on the findings and the conclusion. Below are the responses y the researcher.


5.2 Summary Of Findings

It was found that the study of the staffs of the organization is computer literates. Their level of computer literacy is dependent on the nature of their job and its computer demand. Hence this has increased their efficiency while on the job, hence, there is a relationship between organization efficiency and management information system.

That the efficiency of decision making is dependent to a high extent on management information system in place in any organization, this is so because MIS facilitates management control, plan and decision making by producing structure summarized reports on regular and re-occurring basis.

On the main issue of the research which is the role of MIS on organization productivity. The research found that proper and adequate MIS leads to increase organizational productivity through the following ways:

  1. Improvement of quality of decision making and planning.
  2. Development of human resources skills and talents.
  3. Ensuring synergy among functional unit through softy ware packages.

Other factors revealed by the study are: That MIS is possible and convenient to install in the organization and this organization will achieve their goals from, installing MIS and implement through system design and analysis.
That not withstanding how land able MIS has been a various factors includes the huge capital outlay required fear of change accompanied by job loss, system failure and technology change environment.


5.3 Conclusion

Management information system remains the crux that makes this work in organizations. In going about, it research define the problems and objectives with-reet to finding how the organization Diamond Bank Plc and Nigeria Bottling Company Plc have used MIS.

It was found out that MIS is vital tools for increasing and enhancing productivity. Nevertheless, the research was quick to notice that apart from the advantage which stands paramount before organization that has efficient MIS, yet problem exist such as installing MIS and how possible and convenient it will be as mentioned earlier. It is to the recommendation preferred by the researcher in this chapter will go along way towards improving the role of MIS in achieving organization productivity.


5.4 Recommendations

These recommendations are arrived at after analyzing the result of the data and evidence from other sources:

  1. Organization both small and big should ensure that proper system design and analysis are done (i.e. feasibility studies) before mounting to MIS unit. These feasibilities will help organizations tackler these problem facing MIS department unit.
  2. Organization should ensure that their MIS has an efficient and effective interconnecting with other functional unit in other to ensure effective networking that culminates into the system.
  3. Organization should use software that are multi-purpose and customer service oriented reducing the problem of system failure that make most customer cost doubt on organization efficiency through MIS.

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Frequently Asked Questions


What is the role of Management Information Systems in decision making?

Proper decision making relies on accurate data, information and an awareness of all the options available, which management information systems help to provide. The role of management information systems (MIS) in decision making is to generate data that is useful to management as they consider strategy, staffing, teams, marketing and more.

How information systems contribute to overall organizational productivity?

Business transaction systems and executive decision support systems contribute to overall organizational productivity. Information systems have facilitated the increase in workers’ productivity. With introduction of email, video conferencing and shared white board collaboration across organization and departments have increased.

What is the purpose of Information Systems Development?

Development of information systems was to improve productivity and business effectiveness of organization. Success of information systems is highly dependent on the prevalent organization structure, management style and overall organization environment.

What is Management Information System (MIS)?

Management information system is a broad term that incorporates many specialized systems. The major types of systems include the following: Executive Information System (EIS): Senior management use an EIS to make decisions that affect the entire organization. Executives need high-level data with the ability to drill down as necessary.

What is the role of Management Information Systems in an organization?

The role of management information systems in an organization is to provide the most accurate data possible so that management can make wise and timely decisions in order to increase the bottom line.

What is the role of MIS in decision making?

While the role of MIS in decision making is vital to the health of most businesses, it’s not without limitations. Management information systems measure data but cannot always accurately collect information on things like team morale, job satisfaction and other abstract dynamics at play in the workplace.

Do you need a Management Information System (MIS)?

In today’s highly competitive environment, businesses and managers cannot do without the Management Information System. It will not just stifle decision making but will also harm operational flow.

What type of information do managers need to make decisions?

The frontline manager would need mostly need clear, precise, quantifiable, and internal information. In contrast, at the top level, the managers would need mostly external information that is summarised and future-oriented. The reason is that the type of decisions managers at various levels make can differ.

How can organizations best utilize information systems to increase productivity?

The onus is on the organization to identify opportunity and implement it. Organization needs to develop strategies, which can best utilize information systems to increase overall productivity. The most common practice with regards to information systems is automation.

How does an organization use information systems to achieve its goals?

Organization use information systems to achieve its various strategy as well as short-term and long-term goals. Development of information systems was to improve productivity and business effectiveness of organization.

What is the impact of information system on productivity?

System and Workers Productivity. Information systems have facilitated the increase in workers’ productivity. With introduction of email, video conferencing and shared white board collaboration across organization and departments have increased. This increased collaboration ensures smooth execution and implementation of various projects …

Are Information Systems a value add for an organization?

Information systems as a Value Add for Organization. Development of information systems was to improve productivity and business effectiveness of organization. Success of information systems is highly dependent on the prevalent organization structure, management style and overall organization environment.

What is information systems development?

This chapter covers the different methods of taking those ideas and bringing them to reality, a process known as information systems development. Software is created via programming, as discussed in Chapter 2. Programming is the process of creating a set of logical instructions for a digital device to follow using a programming language.

What is the purpose of an information system?

An information system is defined as the software that helps organize and analyze data. So, the purpose of an information system is to turn raw data into useful information that can be used for decision making in an organization.

What are the benefits of a management information system?

Using a Management Information System is beneficial because it provides data for both the big and small picture on operations, management, strategy and transactions. Knowledge is power. Understanding your business’ data helps you plan for operations and resource allocation in an organized and systematic way.

Why do companies invest in Information Systems?

Companies have invested in information systems because they recognize the numerous benefits IT can bring to their operations. Management should realize the need to ensure IT systems are reliable, secure and invulnerable to computer attacks.

What are the different types of Management Information Systems?

Management information system is a broad term that incorporates many specialized systems. The major types of systems include the following: Executive Information System (EIS): Senior management use an EIS to make decisions that affect the entire organization. Executives need high-level data with the ability to drill down as necessary.

What is the importance of Management Information System?

It is an international standard for information security management, providing organizations with consistent guidance for establishing, operating, monitoring, and maintaining an information security management system. 

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