The Role Of Human Capital Management In The Achievement Of Organizational Goals

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The Role Of Human Capital Management In The Achievement Of Organizational Goals


The study x-rayed the role of Human Capital Management in the Achievement of Organizational Goal. The study adopted survey research design, due to the nature of the enquiry. To achieve the purpose, the researcher raised some objectives, research questions and literature review, for an in-depth study of the formulated topic. The population of the study was drawn from the organization, under investigation and sample size taken through Yaro Yamane. The sources of data were through primary and secondary to get the accurate information in the field. The data gathered in the field were analyzed, using simple percentage, frequency table. The researcher recommended that the organization should engage in the service of qualified personnel officers and make use of company’s laid down policies and procedures in the interest of the staff and goals of the organization.

Chapter One


1.1 Background of the Study

The focus of this research is on the contributions of human capital management towards the achievement of organizational goals.

Human capital management is a branch of management concerned with the recruitment of development, control and welfare of the staff of the organization. It has to do with the promotion or dismissal of staff.

The point therefore in what value does this branch of management play to help the organization achieve its sets objective.

Some people argue that with or without human capital management the business organization can still achieve the business objectives.

According to Okorie (1992) who wrote in the business firms of February 9, 1992” such practices as human capital management studies seems to be merely academic exercise as good interpersonal relationship in organizational is imbued by nature and should be acquired by training. He went further to the example by saying that “such successful business as Omouka inter-business, the makers of rocket nails, sprang up and have been sustained by school nor read any personal management.

Since they can still succeed without it, in other words human capital management has nothing to contribute to the efficient running of business organization to achieve goals.

On the other hand Ibekwe (1984) say that since management itself means working with and through people, it is necessary to understand the word efficient way to work with the entire staff, management has something to contribute the good management of organization for the achievement of their broad goals.

It is therefore, the position of this research to solve the above conflict. The research should ascertain whether or not the human capital management has only goals. It has to make this contribution if human capital management has no contributions to make, the research will ascertain why, despite its effectiveness, i.e. widely employed in many modern business organization.

In addition, in every organization, there are three major resources to be managed if the organization wants to achieve its objectives and goals. These resources are humans, materials and financial resources. And out of these three, human resource management is the most important and difficult to manage. The reason being that every human being is born unique and therefore is bound to have different characteristics i.e. the ways they think, feel, reason and act.

Secondly, human beings control and co-ordinate the other resources. They constitute the workforce of an organization and are referred to as personnel. Since human nature plays a very major part in the overall success of an organization, it is therefore important to have an effect working relationship between the employee and the manager as this is essential for the success of the organization.

Human capital management, which involves the efficient and effective management within an organization, is one of the vital functions of Educational Administrators is because every administrator has a function to perform through this staff and his own abilities. Every university like other formal organizations needs human beings to execute its programs and achieve educational goals and objectives. To be able to achieve this, the Registrar who is the chief of administration has to ensure that personnel with whom the works knows what to do, when to do it and how to do it. Another name for HUMAN RESOURCES MANAGEMENT (H.R.M) is HUMAN CAPITAL MANAGEMENT. No matter the name; we chose to call it, its basic function is to deal with people who make up an organization. And these people have diverse interest, goals and values.

Akpakwu (2013) regards human capital management as the proper utilization of the people in an organizational goal. To this extent, it involves understanding the nature of people in an organization, their needs and aspiration and evolving the necessary strategies to accomplish these needs and aspirations. It also involves identifying the objectives of the organization.

Armstrong in Akpakwu (2003) sees human capital management as the process of obtaining, organizing and motivating the human resources needed in by an organization. He advocated for the creation of a very conductive and cordial environment in order to satisfy the needs of the workers and achieve organizational goals.

1.2 Statement of the Problem

It is true that many business organizations have succeeded without acquiring the formal knowledge of human capital management. But it is true that many of these organizations could have record more successes if scientific human capital management was applied in them.

The efficient of such organization would have trained or at least doubled in the presence of human capital management. Problem remains that we need t ascertain the extent roles human capital management plays to help these organizations achieve their objectives. There is the need to determine the most important; it can contribute towards the organizational efficiency.

Therefore, the problems of this study are posed as a question, they are:

  1. Does human capital Management contribute anything to the achievement of organizational goals?
  2. What are the ways of making these contributions?
  3. Does good human capital management improve productivity?
  4. Can efficient human capital Management change workers attitude to work?

1.3 Purpose of the Study

The major purpose of this study is to assess at the role of human capital management towards the achievement of organizational goals.

Specific objectives that guided the study are:

  1. To identify if there are human capital management contribution to the growth of NNPC Company.
  2. To examine the mode of contribution to the company
  3. To identify if human capital management improve productivity
  4. To examine if Human capital management training affect the attitude of staff in the organization
  5. Determine if Human capital management generally improve the efficiency of the organization.

1.4 Significance of the Study

This study examines the effectiveness of human capital management in the achievement of organizational goals .

The findings and suggestions from this research work will help different sectors of business organizations lacking in human capital management to see the need of capital management to be implemented in their organization.

Finally, this research work is of strategic important to students and other researchers in the same area of study and it will also serve as a spring board or reference materials for other scholars in their own research work.

1.5 Research Questions

For the purpose of this research study, the researcher has adopted the following research questions:

  1. Does human capital management in any way contribute to the achievement of organization’s goals?
  2. Does effective management contributed to the achievement of organizational goals?
  3. Would effective human capital Management improve productivity?
  4. Does human capital management positively change workers attitude to work?
  5. Does quality human capital management generally improve the efficiency of organizations?

1.6 Scope / Delimitation of the Study

The research limited to the Nigeria National Petroleum Corporations “NNPC’ Port-Harcourt as the case study. The research will be conducted in the corporation. The conferment of the researcher NNPC was informed by the fact that it would be possible to carry out the research in all the Business organization in the country.

Therefore, the affairs of a given company or corporation needs to be studied and used as reference to obtain what implies to other firms in the country.

1.7 Definition of Terms

Human Capital Management:

This is concern with the formal system for management of people within the organization with greater emphasis is place on planning, controlling, organizing, coordinating and others.


This is the complementation of all the component of the organization control in one place in order to bring about efficiency and effectiveness in the organizational aims and objectives and does the process of determining the appropriate organizational structure.


This is a group of people that work together with aims and objectives to achieve organizational goals.


This is the ratio of actual outputs to actual inputs.

Chapter Five

Summary of Findings, Conclusion and Recommendations

5.1 Summary of Findings

Based on the data analyzed in the precious chapter, the findings of this project can be summarized as follows:

  1. Effective human capital management helps to improve productivity in the business organization productivity reacts with the nature and manner of the workers welfare is handled. The contentment of the worker can be measured through the overall productivity of the organization.
  2. Efficient and effective human capital management reflects on the organization productivity level.
  3. Furthermore, effective human capital management positively change workers attitude to work.
  4. Workers attitude to work depend on the manner in which the human aspect of the affair of the organization is handled. If the workers splint is high, their attitude will be negative when the workers are happy with the management of their affairs, they will not mind how many hours they in grumbling and grumbling will be less and the workers will be motivated to achieve the organization goal.
  5. Human capital management generally improved the efficiency of organizational goals. This is because effective human capital management helps to optimize the performance of the human resources. Again, the general efficiency of the organization ensured because effective human capital management guarantees peaceful industrial relationship in the organization by providing good condition of service capable of improving efficiency.
  6. It was also discovered that human capital management improve communication between the staff and the employees. When employees are informed of what is happening in the organization, there will be less tension between the workers and the management and there will be less rumor.
  7. Communication between the employer and employee brings a cordial relationship in the organization and everything will be moving accordingly.
  8. Lastly, it was discovered that human capital management could serve as a means of ensuring adequate safety precautions.

The personnel department can always pass information on precaution measures to workers to avoid dangerous work practices, accident, quarreling and other unapproved method of work.

5.2 Conclusion

Conclusively, the workers should be constantly trained for them to maintain their integrity of work and contribute positively to the organizational progress and also the personnel manager should be sent to periodic training to keep them abreast with modern methods of personnel management.

The personnel should device a good and effective recruitment method that will ensure that the workers of right caliber are recruited.

5.3 Recommendations

Based on the findings of the research work, the following recommendations were made;

  1. The study recommended that big business organization such as NNPC should always engage in the service of qualified personnel officers so as to reap the full benefit of personnel management. Skilled personnel will ensure that the personnel department contributes its quota to the realization of the company’s set objectives.
  2. It is suggested that the organization should always ensure that their employees employ with set down company policies and procedures brought out by the personnel department in other to improve productivity of the organization.
  3. The personnel department should always ensure that hardworking employees are rewarded adequately to encourage them to work harder to achieve the company’s objectives.
  4. On the other hand, lazy and erring workers should quickly be punished so that others will not emulate them and to compel them to change attitude.
  5. The personnel department should always strive to explain the objectives the organization is out to achieve. This way, the workers will understand why certain things are done the way they are done. The workers will always assist the company to achieve its objectives if they understand what the need of the company is.
  6. In other words, there should be effective communication between the management and the workers.

5.4 Limitations of the Study

A study of this kind cannot be completed without the researcher undergoing some constraints. In view of the above, the first limitation to the study was time factor. It was frivolous for the researcher to contribute of personnel management towards the achievement of organizational goal in NNPC Port Harcourt refining and bearing it in mind that the researcher is equally a student.

Another limitation to this work was lack of finance. A study of this involves money to enable the researcher to move from one area to another in order to gather enough information for the research work. Lack of adequate information from the respondent and finally security affected researcher.

And the final limitation of this study was frivolous encountered by the researcher in convincing some of the members of the role of personnel management in the achievement of organizational goals.

5.5 Suggestions for Further Research

The following suggestions were made for further research;

  1. They should be adapted to ascertain from them more problems.
  2. The entire population should be studied by using another sampling method.

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