The Role Of Administrator In The Management Of Organizational Crisis; A Study Of Anambra State Water Corporation

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Project and Seminar material for Public Administration

Project and Seminar material for Public Administration


This research work is dedicated to the Almighty God the owner and the giver of wisdom and knowledge and to my parents Prince Sir and Lady S.E Muomah.


The success of this study wouldn’t have been completed if not for the mercy of Almighty to mankind. My sincere gratitude goes to my project supervisor Sir Patrick Oparaku who inspite of all his engagement diligently put all his tireless effort to see that this project work will be a success. I also owe a lot of unquantifiable and in expensive thanks and appreciation to my parents Prince Sir and Lady S.E Muomah for their financial, prayers and moral assistance accorded to me during my academic pursuit in the polytechnic.

My sincere gratitude also goes to my brother Prince Sunday Muomah and wife for their endless support in my academic pursuit and I will never fail to appreciate my other siblings Mr Amachi Muomah, Princess Ifunanye Dumbili and husband Mr Elochukwu Muomah, Mr Henry Ufele, Master Chinonso Muomah, Miss Adaeze Muomah, Master Onyebuchi Muomah for their encouragement, financial support and advice towards the achievement of my dream. May God bless you all in your life endeavours and to my H.O.D, my Dean and all the lecturers in the Department for their academic explosure.

I cannot end this vote of thanks without mentioning my lovely friends, my lodge mates and other numerous friends not mentioned, may God reward you all abundantly.

Table Of Contents

  • Title page i
  • Approval page ii
  • Dedication iii
  • Acknowledgement iv
  • Abstract vi
  • Table of contents vii

Chapter One

  • 1.0 Introduction 1
  • 1.1 Background of the study 1
  • 1.2 Statement of the problem 3
  • 1.3 Objectives of the study 4
  • 1.4 Research questions 5
  • 1.5 Significance of the study 6
  • 1.6 Scope of the study 7
  • 1.7 Limitation of the study 8
  • 1.8 Definition of terms 8

Chapter Two

  • 2.0 Literature review 9
  • 2.1 Introduction 9
  • 2.2 The crisis management continuum 15
  • 2.3 Definition and nature of Administration 16
  • 2.4 Consequences of organizational crisis 30

Chapter Three

  • 3.0 Research design and methodology 35
  • 3.1 Introduction 35
  • 3.2 Research design 35
  • 3.3 Sources/methods of data collection 36
  • 3.4 Population and sample size 37
  • 3.5 Sample technique 37
  • 3.6 Validity and reliability of measurement instrument 39
  • 3.7 Method of data analysis 39

Chapter Four

  • 4.0 Presentation and analysis of data 40
  • 4.1 Introduction 40
  • 4.2 Presentation of data 40
  • 4.3 Analysis of data 41
  • 4.4 Interpretation of result (s) 50

Chapter Five

  • 5.0 Summary, conclusion and recommendations 51
  • 5.1 Introduction 51
  • 5.2 Summary of findings 51
  • 5.3 Conclusion 53
  • 5.4 Recommendations 54
  • Bibliography 57
  • Appendix 59

Chapter One

1.0 Introduction

1.1 Background Of The Study

This particular project aims at looking into the role of an administrator in the management of crisis. The selection of this topic has borne out of the realization of the need to evolve possible solution to myriad of crisis of organizations growth.

Available resources is an organization need to handled effectively in order for its objectives to be achieved, it is in this light that Eresimadu and Nduka (2007) see administration as specifically implying the careful arrangement of the resources available for production so that when mobilized they should operate on a unity for the achievement of a corporate objective.

The central/purpose of administration in an organization is that the co-ordination the efforts of people towards the achievement of set goals. It is an every minute affair affecting individuals and groups of individuals in their efforts to realize a common goal.

Administration in this context can be seen in bringing materials together for effective and functional production in an organization this means that it strives to achieve the all organizational goals by the best possible means. It concerns itself with the management of available resources in the organization in order to ensure minimum input with the possible maximum output or productivity. (Okeke et al 2008:6).

It is coordination of resources towards the attainment of some predetermined simply put deals with the coordination of resources to ensure effectiveness while aiming at effective management an administration has to involve himself directing or indirecting in planning, organizing, co-ordinating and controlling.

Okereke and Ukaje (2007) defined administration as involving the provision and maintenance of the necessary manpower and plant facilities in order to render useful services to those who need it with a view of bringing about desired change in the growth of an organization. With this in mind an administration therefore is concerned with managing factors of production such as facilities for the achievement of organizational objective.

1.2 Statement Of The Problem

It is not uncommon these days to see organization on rampage. It has almost become a tradition in this country that organizational disturbances persist, it is too frequent or rampart to the extent that no fewer than every four years pass without crisis in some organizations in the country. Apart from these incessant crises, disturbances could treatment from office workers in various department of an organization has become the order of the day.

The problem then is that administrators are not actively and effectively playing their role in the management of crisis hence the incessant crisis by office workers staff of the institution in the country.

1.3 Objectives Of The Study

This study which is the analysis of administrating role in crisis management is made to:

  1. To find the extent to organizations make regular use of the administrators to enhance peace in the organization.
  2. To access whether communication gap between management authorities and staff breed crises in an organization.
  3. To evaluate whether these crisis lead to organizational unrest
  4. To make recommendation

1.4 Research Questions

  1. To what extent does power use of administrators help organizations in making crisis?
  2. To what extent does inadequate use of administrators effect organizations in disposing their responsibilities effectively and efficiency.
  3. To what extent does negligent of the administrators effect their crisis management?
  4. What role does an administrator play in managing crisis?

1.5 Significance Of The Study

The role of an administrator cannot be over emphasized. This study is therefore necessary and will be of great help to many organizations, institutions especially those in Anambra water corporation.

The finding of this study could be of the value in the following ways.

It will be useful to crisis interveners to learn from the past mistakes. Also it would be very useful to the managers of every organizations or public sector in proper handling of crisis to combat the imbalance in the improper management and management of organizational crisis it will be of help to every top management personnel on the method of resolving crisis, arising in both organizations and as well in our individual homes who may embark on a similar study.

1.6 Scope Of The Study

Crisis is seen as a natural event or issue that is common within the global system in essence, every organization apply some measures or techniques in order to curb or terminate crisis from obstructing its objectives. This study will center on the role of an administrator in the management of organizational crisis with a particular reference to Anambra state water co-operation as the area of focus on the research study.

1.7 Limitation Of The Study

In carrying out this research work, the researcher encountered the following constraints:

Lack of finance was a limit to the study. the researcher found it difficult to frequently visit the area of the study. Another issue to be noted that hampered the study was inability to reach all staff of the organization.

The incomprehensive attitude of some of the staff of the organization especially the security officers and the unwillingness of some of the staff to accept the questionnaire.

Furthermore, limited time in carrying out the research work despite the above problems, adequate efforts were made to justify the work.

1.7 Definition Of Terms

Administrative Management:

This provide complete life cycle and configuration management of enterprises assess through an integrated toll suite, we provide “cradle to grave” services utilizing a suite of product for standardized, repeatable processes for procurement.


The management of the affairs of an organization.


This is one that manages the affairs of an organization.


A geographical portion inhabited by people.


Strong impression or effect of new ideas etc


An unstable situation, in political, social,, economic or military affairs, especially one involving an impending abrupt change. A crucial or decisive point or situation, turning point.

I bet you, the complete material is fully loaded. This is just an excerpt. The Material is in MS-Word Format which you can easily edit and is comprehensive for a complete research work for this topic

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How to nail it on the head during your project defence

You are through with writing that project. Now what?

You have found yourself at that point where you have to defend what you have written. Of course you have to stand in front of your supervisor and other literary personalities to prove that you know what you wrote in your project paper. Unfortunately, the more you think about it, the more it looks like you are about to face a legion. It is not a war. But the emotion of dread welling up inside of you makes it look like one. So now you are asking yourself questions.

  • How am I going to start?
  • I hope I will do well enough to get an A.

You really want to nail it, but you need to come to terms with exactly how to get everything in perfect control. Especially your emotions of fear that seem to make a wreck of you every time you think about public speaking.
So here is the deal. I want to help you avoid that feeling that would ruin your precious moment if you dare to let it. And we are going to do it together.

I am going to highlight some very important tips to help you get in control for you to be comfortable enough to move from that feeling of DREAD to CONFIDENT; and making an awesome Impression for that great rating your supervisors should be giving to you so freely.

Consider these tips as you prepare for your defence. We will be taking them one after the other so here we go.

Watch Your Body Language And Keep It Confident:

Can you tell that a person is falling apart if they look confident? … If I can second guess you rightly, am sure you answered no to that question. Remind yourself that you need to come out that way. Now this might seem like a huge big deal when you are dealing with the foreboding. Maintaining a poise of confidence is very important. So find your most comfortable position, sitting or standing and draw up your body. You must exude confidence. It is something you need to do for yourself. People can only see what you allow your body language to show. So you must endeavour to put that out. Remember the story of David and Goliath? … At the end of your defence day, you want to be David.

Dress In Your Most Comfortable And Impressive:

Am sure this one is a no brainer. However I must highlight that you choose comfortable pieces. You don’t want to look so good and yet look like you were forced to wear something that does not belong to you. It’s great to ensure that as impressive as your clothes are on you, that they are also very comfortable.

Speak With Authority:

Going hand to hand with that aura of confidence is your most powerful asset:your words. If you look that confident, your words must not come out like whimpers. To be able to pull this off, you definitely need to speak as deliberately as possible in expressing yourself. Let them also hear what they see.

Use, Your Gestures:

I have often found this to come to my rescue in dealing with shyness and conveying my confidence. Usually it gives you an edge to also drive home your point. You must, however, ensure that you do not over use it. It doesn’t mean that your hands should be flying all over the place. That would be absolutely unnecessary. If you do this well, after a while you will realize that you are not as self-conscious as you used to be at the very start. For most situations, it would have completely disappeared altogether; leaving a really confident you talking.

Have A Good Opening And Closing Line:

Make sure you have perfected a good opening line. You should also be armed with a good closing line too. Try and rehearse it to a friend. If for the first time you presented it, your friend does not say “wow, that’s beautiful” or something like that; just know you need to keep refining it until you get the perfect line. Both opening and closing lines will go a long way in how impressed your panel gets to rate you high.

Make Sure You Know Your Work:

Certainly you should understand how important it is to know your own work from start to finish. Not having in-depth knowledge of your own work is tantamount to a suicide mission. Why should you kill yourself?
When all is said and done, this is what you came to defend in the first place. You should know your work from A to Z.

Prepare For The Questions:

Now this part is truly essential. You must be sure you do not floor all the good work you did on your presentation by not answering correctly. You must pay attention to the questions you are asked to be sure you will give the right answer. Many people get it wrong at this stage and spoil their good presentation. When you do not understand any question do endeavour to ask the person to expatiate what they mean before you answer.

These tips are by no means exhaustive, but applying these tips will give you some necessary advantage you need for a great outcome. Of course that outcome would mean that you eventually earn all your points on this project.

The structure of a good project work

Undergraduate projects in Nigeria is a prerequisite for graduation amongst Nigerian tertiary students who will which to obtain bachelors degree in their respective courses of study such as accounting, banking and finance, business administration and a host of others. Writing an undergraduate project in Nigeria for final year students entails a lot both financially and otherwise. Being able to develop any final year project depends on getting a researchable topic whether it is Accounting Undergraduate project topics, Banking and Finance research topics or banking and finance project topics and materials and it all requires diligent hard work of students who are willing to develop best undergraduate projects in Nigeria and graduate in flying colors.

A typical Undergraduate project in Nigerian tertiary institutions can be said to be divided into five or six chapters depending on the format of the school and course of study which are

1. Introduction

The introduction of an undergraduate project states the main research problem and research argument. What precisely the study is all about and why it is important. It looks at the originality of the research work and how it will fill the gap in other studies. Justification for a research undergraduate topic should not be lengthy before it has been explicitly stated.

Below are the contents in chapter one of an undergraduate research project which includes;

  • Background of the study,
  • Statement of the problem,
  • Objectives or aims of the study,
  • The research questions,
  • Research hypothesis,
  • Significance of the study,
  • Scope of the study,
  • Limitations of the study and
  • Operational definition of terms.

2. Literature review

Literature review of any undergraduate research work, be it business administration project topics or Economics project topics just to mention a few is very critical to securing a high grade in one’s project work. The literature review of a research process uncovers what other writers have written about the student’s topic. A student’s undergraduate research work should include a discussion or review of what is known about the subject and how that knowledge was acquired. The review could conclude with a brief summary of the literature and its implications. The contents of the literature review are the theoretical review, conceptual framework, empirical review and summary of literature review.

3. Research Methodology

This section includes a description of the research methods used in the undergraduate research work such as the sample size, data collection methods, measurement instruments, research data analysis procedures and the population from which the sample was selected.  This section also describes the method used in selecting the sample or samples, validation and reliability of the instruments used in the research work. There are different research statistical techniques used in undergraduate research work such as SPSS, e-views etc.

4. Results & Discussion

This section presents and discusses the data analysis results used in an undergraduate research work, the results of each analysis is being summarized, tabulated, and then discussed for each research question.  Then for each research hypothesis, the statistical test of significance selected and applied to the data is briefly described, followed by a statement indicating whether the hypothesis was supported or not supported.  In presenting the result analyses/summary in an undergraduate project tables and figures and or graph are used to add clarity to the presentation.

5. Summary, Conclusions And Recommendations

This section summarizes the findings of the study in an easy to understand manner.  It also explains the practical implications of those findings, and points to recommended directions for future research in that area.


This is where every source cited in the undergraduate research work is being included. Every undergraduate research work must be properly referenced for its authenticity.

Choosing A Good Project / Research Topic

Students in Nigerian universities these days wish to choose a very simple project topic/material. There is no issue choosing a simple project topic; the only problem is your ability to choose a good project or research topic that your supervisor will easily approve for you.

Most project supervisors really want to see how good his or her project student understands his or her surrounding through the kind of topic he or she chooses for their project work.

There are some project topic that are not reject-able; for instance in Nigeria of today; what do you think is the major issue on ground now?

If a project student can choose or craft a topic on the effect of dollar increment on the economy of Nigeria. Such project topic will be very interesting to write on.

Now what are the qualities of a good project topic?

  1. The materials for the project topic must be easily assessable.
  2. The project topic itself must be meaningful.
  3. The variables must be able to give a clear aim of the project topic.

What do I mean by variable?

Well I am deriving my point from the area of project writing; the variables here are those main words in the project topic.

Like the above project topic; the effect of dollar increment on the economy of Nigeria. You can see the main variables that really define this project topic are:dollar, increment and economy.

Before you present your topic to your project supervisor, first of all understand your project topic, and then secondly try to do some research for your topic to see if at least you can get up to 60% of what you need to write the complete project.

I said that above because you might have a very nice topic that the materials are not available online and there are no books as regard the topic; in this case the project topic becomes difficult for you even though the topic is catchy.

What do I mean by your topic being assessable?

Well what I mean is very simple and easy to understand. Simply pick your project topic, type it on google and see if you will have at least a good background for the topic you are writing on.

If you can have a good background for your project topic and you can understand the problem associated with the project topic, then I believe the aim of the project is not far-fetched.



Samuel Obiora Blessed is the CEO and founder of Samphina Academy ( a.k.a Nigeria Students Media, the youngest engineering graduate of Federal Polytechnic Nekede in 2017 and the engine brain behind this great platform. He is the man behind the scene, filled with many potentials, a musician as well as a pro developer with the interest of Nigerian students at heart.

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