The Role Of Administrator In The Management Of Organizational Crisis; A Study Of Anambra State Water Corporation

Project and Seminar material for Public Administration

Project and Seminar material for Public Administration

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Objectives of the study
  • 1.4 Research questions
  • 1.5 Significance of the study
  • 1.6 Scope of the study
  • 1.7 Limitation of the study
  • 1.8 Definition of terms

Chapter Two

2.0 Literature Review

  • 2.1 Introduction
  • 2.2 The crisis management continuum
  • 2.3 Definition and nature of Administration
  • 2.4 Consequences of organizational crisis

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Introduction
  • 3.2 Research design
  • 3.3 Sources/methods of data collection
  • 3.4 Population and sample size
  • 3.5 Sample technique
  • 3.6 Validity and reliability of measurement instrument
  • 3.7 Method of data analysis

Chapter Four

4.0 Presentation and Analysis of Data

  • 4.1 Introduction
  • 4.2 Presentation of data
  • 4.3 Analysis of data
  • 4.4 Interpretation of result (s)

Chapter Five

5.0 Summary, Conclusion and Recommendations

  • 5.1 Summary of findings
  • 5.2 Conclusion
  • 5.3 Recommendations
  • Bibliography
  • Appendix

Chapter One

1.0 Introduction

1.1 Background Of The Study

This particular project aims at looking into the role of an administrator in the management of crisis. The selection of this topic has borne out of the realization of the need to evolve possible solution to myriad of crisis of organizations growth.

Available resources is an organization need to handled effectively in order for its objectives to be achieved, it is in this light that Eresimadu and Nduka (2007) see administration as specifically implying the careful arrangement of the resources available for production so that when mobilized they should operate on a unity for the achievement of a corporate objective.

The central/purpose of administration in an organization is that the co-ordination the efforts of people towards the achievement of set goals. It is an every minute affair affecting individuals and groups of individuals in their efforts to realize a common goal.

Administration in this context can be seen in bringing materials together for effective and functional production in an organization this means that it strives to achieve the all organizational goals by the best possible means. It concerns itself with the management of available resources in the organization in order to ensure minimum input with the possible maximum output or productivity. (Okeke et al 2008:6).

It is coordination of resources towards the attainment of some predetermined simply put deals with the coordination of resources to ensure effectiveness while aiming at effective management an administration has to involve himself directing or indirecting in planning, organizing, co-ordinating and controlling.

Okereke and Ukaje (2007) defined administration as involving the provision and maintenance of the necessary manpower and plant facilities in order to render useful services to those who need it with a view of bringing about desired change in the growth of an organization. With this in mind an administration therefore is concerned with managing factors of production such as facilities for the achievement of organizational objective.

1.2 Statement Of The Problem

It is not uncommon these days to see organization on rampage. It has almost become a tradition in this country that organizational disturbances persist, it is too frequent or rampart to the extent that no fewer than every four years pass without crisis in some organizations in the country. Apart from these incessant crises, disturbances could treatment from office workers in various department of an organization has become the order of the day.

The problem then is that administrators are not actively and effectively playing their role in the management of crisis hence the incessant crisis by office workers staff of the institution in the country.

1.3 Objectives Of The Study

This study which is the analysis of administrating role in crisis management is made to:

  1. To find the extent to organizations make regular use of the administrators to enhance peace in the organization.
  2. To access whether communication gap between management authorities and staff breed crises in an organization.
  3. To evaluate whether these crisis lead to organizational unrest
  4. To make recommendation

1.4 Research Questions

  1. To what extent does power use of administrators help organizations in making crisis?
  2. To what extent does inadequate use of administrators effect organizations in disposing their responsibilities effectively and efficiency.
  3. To what extent does negligent of the administrators effect their crisis management?
  4. What role does an administrator play in managing crisis?

1.5 Significance Of The Study

The role of an administrator cannot be over emphasized. This study is therefore necessary and will be of great help to many organizations, institutions especially those in Anambra water corporation.

The finding of this study could be of the value in the following ways.

It will be useful to crisis interveners to learn from the past mistakes. Also it would be very useful to the managers of every organizations or public sector in proper handling of crisis to combat the imbalance in the improper management and management of organizational crisis it will be of help to every top management personnel on the method of resolving crisis, arising in both organizations and as well in our individual homes who may embark on a similar study.

1.6 Scope Of The Study

Crisis is seen as a natural event or issue that is common within the global system in essence, every organization apply some measures or techniques in order to curb or terminate crisis from obstructing its objectives. This study will center on the role of an administrator in the management of organizational crisis with a particular reference to Anambra state water co-operation as the area of focus on the research study.

1.7 Limitation Of The Study

In carrying out this research work, the researcher encountered the following constraints:

Lack of finance was a limit to the study. the researcher found it difficult to frequently visit the area of the study. Another issue to be noted that hampered the study was inability to reach all staff of the organization.

The incomprehensive attitude of some of the staff of the organization especially the security officers and the unwillingness of some of the staff to accept the questionnaire.

Furthermore, limited time in carrying out the research work despite the above problems, adequate efforts were made to justify the work.

1.7 Definition Of Terms

Administrative Management:

This provide complete life cycle and configuration management of enterprises assess through an integrated toll suite, we provide “cradle to grave” services utilizing a suite of product for standardized, repeatable processes for procurement.


The management of the affairs of an organization.


This is one that manages the affairs of an organization.


A geographical portion inhabited by people.


Strong impression or effect of new ideas etc


An unstable situation, in political, social,, economic or military affairs, especially one involving an impending abrupt change. A crucial or decisive point or situation, turning point.

Chapter Five

5.0 Summary, Conclusion And Recommendations

5.1 Summary Of Findings

This research was carried out to investigate the role of an administrator in the management of organizational crisis considering the analysis made using both the primary and secondary method of data collection. Crisis is seen to be inevitable in every organization but with consideration on what the people need is crisis could be resolved. This in essence creates a peaceful environment which helps in the attainment of organizational goals.

Also the presence crisis in the organization leads to anarchy which in other words breach the social contract of the organization. Crisis tends to politilization of personnel recruitment, gang planking and scramble of loyalty in the public sectors and the organization at large. In other words, crisis is a threat to the development of public sector management.

However, crisis management leads to an enabling environment for the establishment of management by objectives. It also creates an enabling environment for efficient performance appraisal which also encourages staff performance in the organization. Dialogue as a method of crisis management leads to effective public sector management and the attainment of organizational goals.

Any organization that has inadequate financial capabilities may found it difficult to plan for and develop their workers not receiving much attention from the management thereby leading to crisis in the organization. Therefore for effective crisis management to be attained in the organization the basic needs of workers have to be allayed.
Finally, crisis management is not waste of time in the sense that dialogue is the best solution to any given problem or crises in the organization.

5.3 Conclusion

To consolidate the findings in this research work, the following conclusion are therefore made: crisis management is seen as the basic means of promoting and achieving organizational goal and efficiency. In other words, it promotes unity and harmony between workers and the management.

However in crisis management, proper negotiating should be made between the workers and the management to ensure efficient management that helps in improving workers service output in the organization thereby ensuring effective organizational management.

5.4 Recommendations

Considering the general findings of this research work, efficiency has always been a major concern in every organization. Therefore, these recommendations will help in the attainment of the organization desire.

  1. There should be enabling law to control the activities of the organization and proper implementation of the law should be made base on equity.
  2. Dialogue should be used to put a lasting solution to every crisis in the organization to avoid the escalation of crisis and sentiments among the workers that may worsen the crisis and destruction of the entire organizational goals.
  3. Crisis management should be used in reference to the future in other to ensure that such reason behind any crisis never emerge.
  4. When resolving crisis arising in any organization, there should be a sense of neutrality to avoid bias judgement between the management and the workers because when workers are adequately cared for, they will have a sense of belonging and will look devotedly towards the achievement of organizational goals and objectives.
  5. There is need for the organization to pay attention to capability planning or organizational capability because this will add strength to the organizations structure and when this is done. It will help to improve on functional capacity and general management capacity and general management capacity which often helps in crisis management.
  6. A general atmosphere of trust and openness has to be established whereby defined objectives are communicated to all employees and the social contract well stated to enhance organizational goal attainment and efficiency in the organization management.
  7. In conclusion, the government should create a body or department that will help in resolving crisis or issues that may lead to crisis within the public sector environment.

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