Public Relations And Image Making In Government (A Case Study Of Lagos State Waste Management Agency (Lawma))
Public Relations And Image Making In Government (A Case Study Of Lagos State Waste Management Agency (Lawma))
Abstract
The information must first be in its raw state called data until it has passed through some process. This process refines it and ensures that it appears useful to its users. The process of refining information by taking away the wrong elements can be likened to the role of the public relations in an organization. The public relations of any organization is an intermediary between an organization and its audience. Its major role is to communicate genuine information to the audience about an organization’s activities and provide feedback to the organization. By so doing, they are building, carving and constructing an organization’s image. However, government institutions do not take this serious because to them it is not a tool for competition as in the case of the private sector. This study seeks to examine the role of public relations in the image making in the government.
Chapter One
Introduction
1.1 Background of the Study
The term “Public Relations “was used for the first time in the United States and the United States Post Office Railway Union and in the first decade of the twentieth century, this country was created the office of public relations at the institute. In 1906, the first private company which the public services offered to its customers was created. In 1987 Association of Public Relations (IPR) provides a definition of public relations, which is still used.
In this definition, PR is planned and continuous efforts to establish and maintain goodwill and understanding between an organization and its target audience (Skandari, 2004). Words “planning” and “continuous” show that goodwill and understanding itself does not obtained easily and in fact, must “create” and “maintain” and also determined that public relations activities are planned and the purpose of public relations is to create goodwill and understanding. In last definition of the IPR, PR is consider method that the organization use to maintain the credibility, products, services or staff with the aim of obtaining recognition and support. For public relations are also used other words and expressions: Public relations is vital artery and permanent and brain and engine of organization. Public relations are the art and social science of that link intra-and extra organization together. Public relations draw purpose, and how programs. Public relations are a trusted advisor of manager and all personnel; so it is essential that managers and employees can have cent per cent trust him. Public relations must see everything and everything also show beautiful. The present century are called the conquest of space, nuclear, computer, laser and … but as interpretations index has been named the communications era that would be like a global village (Armour, 2006). Public relations can be bridge linking between people and organizations.
1.2 Statement of the problem
The image of any organization out to serve people is important for its growth. Organizations spend a lot of money restructuring and maintaining image to build and retain public trust. Image building by organizations cannot only be conducted through the media. A survey conducted by Boyd in 1986, showed that different people use different sources of information. Related to this is when the general public had no confidence in the local Judiciary in delivery justice. Many people, even those who have never had firsthand experience in the courts believed that the local courts could not deliver justice to victims. Now, The Lagos State Waste Management Agency (LAWMA) is a government of Lagos State body responsible for managing waste generated in Lagos state through a waste collection, transportation and disposal structure. LAWMA’s goal is to improve the environment with the impact of achieving positive and significant change in living conditions regarding health and sanitation. However, this objective has never taken a positive and upward growth as Lagos has been continually rated as one of the top dirties states in Nigeria.
Premiumtimes.ng rated Lagos state as the third dirtiest state after Abia and Anambra. The Lagos State Waste Management Agency has continued to give a positive progress report on its activities yet this report seem not to go well with the public. LAWMA should, therefore, develop an effective communication system to be able to narrow or remove the information gap between it and the public. The PR department in the LAWMA has failed to defend the LAWMA and tell them why it has been quiet on issues they are been accused of. The public affairs office is expected to communicate to the stakeholders and those affected, why some cases take too long to be decided. Had there been enough confidence in the LAWMA by the publics and other stakeholders, The Hague accusations and conflict facing some of LAWMA staffs would have been handled locally. It is the duty of the PR office to absolve the LAWMA from negative claims of corruption, incompetency, favoritism, asbseentism and indifference from the public that has tarnished its image and made the public lose trust in it.
1.3 Objectives of the Study
The study is focused on the following aims and objectives:
- Assessing the public perception of the corporate image built by Lagos State Waste Management Agency.
- To determine the effectiveness of the Lagos State Waste Management Agency public relations department.
- To discuss the importance of public relations on the image formation of an organization.
- To recommend effective ways of building a lasting and positive corporate image through the public relations.
1.4 Research Hypotheses
The study formulated and developed for testing the following hypotheses:
- H0: the Lagos State Waste Management Agency do not sustain a positive corporate image.
H1: the Lagos State Waste Management Agency do not sustain a positive corporate image. - H0: There is no significant relationship between public relations and an organizations image making.
H1: There is a significant relationship between public relations and an organizations image making.
1.5 significance of the Study
This study proves to be a useful tool to organizations especially the government owned institutions where the concept of image making is not as important as those in the private sector. The study will open up several understanding towards the concept of image making and will inform the users of this work of the role of the public relations department in carving this image. Academically, this study will prove to be a reference point to those who will undertake several studies relating to building a corporate image either in the private sector or in the public sector.
1.6 Scope and Limitations of the Study
This study will accommodate all the relevant, related and available literatures on the subject of image making and how the public relations department will help realize this vision. However, the scope of the study is limited to one case study, which is the Lagos state waste management agency. The study process was impeded by lack of finance to effectively run the logistics in terms to collecting and collating data from the respondents and having a first-hand observation of the place of study. Also, the study was impeded by time.
1.7 Definition of Terms
Public relations:
The professional maintenance of a favourable public image by a company or other organization or a famous person.
Image:
In this context, image is the opinion people have about a person, or an organization.
Government:
The group of people with the authority to govern a country or state; a particular ministry in office.
Reputation:
The beliefs or opinions that are generally held about someone or something.
1.8 Organization of the Study
This study is organized in five chapters.
- The first chapter lays the background to the study as well as stating the problem of study and the hypotheses for testing.
- The second chapter is structured to give the study a literature review. This review is divide into the theoretical framework, Empirical framework and the conceptual framework.
- Chapter three deals with research methodology including the research design, sampling method, Data collection and the research instruments employed.
- Chapter four seek to analyze the result, it is also made up of detailed analysis of data collected and presentation of information with the aid of quantitative and statistical models.
- The fifth chapter covers the summary, conclusion and recommendation.
1.9 Brief Background on the Lagos State Waste Management Agency (LAWMA)
The Lagos State Waste Management Agency (LAWMA) is a government of Lagos State body responsible for managing waste generated in Lagos state through a waste collection, transportation and disposal structure. LAWMA’s goal is to improve the environment with the impact of achieving positive and significant change in living conditions regarding health and sanitation. The Lagos State Refuse Disposal Board (LSRDB) was instituted under Edict No. 9 of 1977, which was the first of its kind in West Africa. The Board was given the responsibilities of environmental sanitation and domestic refuse collection and disposal in Lagos State. The Board was renamed the Lagos State Waste Management Authority via the enactment of a new Law – Edict No. 55 of 1991, which conferred on the Authority additional responsibilities for the collection and disposal of municipal and industrial wastes as well as provision of commercial waste services to the State and Local Governments of Lagos State.
The Board metamorphosed over the years into the agency known today as the Lagos Waste Management Authority (LAWMA) by virtue of the LAWMA Law 2007, and accrued added responsibilities ranging from management of commercial, industrial, and medical waste streams, highway sanitation, cleaning of drainage and other water bodies, to construction and demolition waste management, among others. LAWMA works closely with the Lagos State Ministry of Environment and has initiated reforms regarding collection of waste bills and also aims to increase Waste recycling. In 2011, GMI awarded a grant to the LAWMA for studies evaluating the feasibility of capturing landfill gas from the Abule Egba and Solous Landfills.
Chapter Five
Summary, Conclusion and Recommendation
5.1 Introduction
It is important to reiterate that the objective of this study was to examine the relationship that exists between public relations and image making in government.
In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in examining the relationship that exists between public relations and image making in government.
5.2 Summary
This study was undertaken to examine the relationship that exists between public relations and image making in government. The study opened with chapter one where the statement of the problem was clearly defined. The study objectives and research hypotheses were defined and formulated respectively. The study reviewed related and relevant literatures. The chapter two gave the conceptual framework, empirical and theoretical studies. The third chapter described the methodology employed by the researcher in collecting both the primary and the secondary data. The research method employed here is the descriptive survey method. The study analyzed and presented the data collected in tables and tested the hypotheses using the chi-square statistical tool. While the fifth chapter gives the study summary and conclusion.
5.3 Conclusions
Public relations has been considered as reliable piece of the business dealing so they don’t place them in promotional schemes, however in a closely related function with the administration of the organization. In the business world of today, superior organizational corporate image is a strategic priority that every organization wants to achieve. To be attributed as excellent in business, the corporate image of an organization must be of superior quality, that is, reliable, apparent, sure, viable and able of create expansion and development. Meanwhile, public relations gives an organization the chance to exhibits its picture to the public, it is about moving the message to the general public. Building a corporate image is not an instinctive approach but an issue of strategy which leads to good reputation of the company, competitive advantage and uniqueness of the company in the market.
5.4 Recommendation
Based on the findings and information available to the student, the following recommendations are made:
- The Lagos State Waste Management Agency should seek to revamp their department on public relations by putting in place the basic modalities that needs to enhance the functions of the department.
- The Lagos State Waste Management Agency should consider training their staffs in charge of public relations affairs on how to relate with the public for an effective service delivery.
- The public relations of the Lagos State Waste Management Agency should endeavour to dish out reliable information that will help the public timely.
- The management of Lagos State Waste Management Agency should adopt the social media as a veritable tool for reaching its audience.
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