Project / Seminar Research Topics and Materials on Customer Satisfaction

Final Year Research Project / Seminar Topics on Customer Satisfaction

Welcome to Samphina Academy, this is the Official Project / Seminar Material Library for Topics Related to Customer Satisfaction. The topics listed here can be used as guide to carryout academic research work for either Undergraduate / Postgraduate Project, Seminar or Thesis. We pride ourselves in rendering quality services.

The aim of providing these materials is to reduce the stress of moving from one school library to another all in the name of searching for Research Materials on Customer Satisfaction.

List of Project / Seminar Research Topics on Customer Satisfaction

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• Impact Of Perceived Service Quality On Customer Satisfaction And Brand Loyalty (A Case Study Of Honeywell Flour Mills Plc)

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• An Assessment Of Customer Satisfaction In Banking Industry

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• Factors Contributing To Customer Satisfaction And Loyalty In Financial Institution

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• Management And Customers Satisfaction Of Road Transportation

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• Effect Of Covid 19 Pandemic On Customer Satisfaction In The Banking Industry

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• Customer Care Management And Customer Satisfaction Of Selected Eateries In Port Harcourt

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• Bank Service Delivery And Customers’ Satisfaction In Nigerian Banks

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• E-Commerce And Customer Satisfaction (A Study Of jumia.com And olx.com)

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• Impact Of Automated Teller Machine On Bank Customer Satisfaction In Banks

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• Role Of E- Commerce In Improving Customers Satisfaction (A Case Study Of Jumia)

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• Factors Affecting Customer Satisfaction On Online Shopping

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• Impact Of Metering On Customer Satisfaction In Electricity Company (A Case Study Of Eko Distribution Company)

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• Impact Of Employee Satisfaction On Customer Satisfaction (A Case Study Of Airtel Nigeria)

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• Impact Of Customer Satisfaction Strategies On Customer Retention

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• Impact Of Total Quality Management Practices On Customer Retention And Satisfaction

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• The Role Of Complaints Handling System In Enhancing Customer Satisfaction

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• Influence Of Public Relations On Customers’ Satisfaction

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• Service Delivery And Customer Satisfaction In Transport Business

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• Impact Of Automated Teller Machine On Bank Customers Satisfaction In Banks

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• Effectiveness Of Innovative Customer Service As An Aid To Increasing Customer Satisfaction In Telecommunication Industry

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• Achieving Customer Satisfaction In A Multinational Company (A Study Of Nigerian Bottling Company Plc)

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• E-Banking As A Tool For Enhancing Customer’s Satisfaction In The Banking Sector (A Case Study Of Unity Bank Plc)

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• Implication Of Electronic Banking And Customers’ Satisfaction In Nigeria Banks

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• The Effects Of Telecommunication Service On Customer Satisfaction In Nigeria

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• Distribution Strategies And Customers Satisfaction Of Soap Manufacturing Firms In Portharcourt

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• Impact Of Online Bus Booking On Customer Satisfaction (A Case Study Of God Is Good Motors, Ajah Terminal, Lagos)

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• The Effect Of Product Quality Control On Customer’s Satisfaction (A Case Study Of Cadbury Nig. Plc)

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• The Roles Of Effective Distribution Channels On Customers Satisfaction (A Case Study Of Nigeria Bottling Company Plc, Ilorin, Kwara State)

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• Customer Satisfaction And E- Banking; A Comparative Analysis Of GTB And Zenith Bank

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• The Role Of Public Relations In Enhancing Customers’ Satisfaction (A Case Study Of Nigerian Airways Enugu)

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• Impact Of Customer Satisfaction Strategies On Customer Retention In Commercial Banks In Nigeria

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• Service Quality And Customer Satisfaction Of Selected Money Deposit Banks

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• Roles Of Mobile Banking In Enhancing Customer Satisfaction In The 21st Century (A Case Study Of Fidelity Bank Main Branch Maiduguri)

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• The Influence Of Service Convenience On Customer Satisfaction On Banking Industry

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• The Impact Of Automated Teller Machine (ATM) On Customer Satisfaction In Access Bank Nigeria Plc, Kaduna

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• Impact Of Co-Creation Of Customers / Consumer Retention And Satisfaction

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• The Impact Of Banking Services On Customer Satisfaction

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• Effect Of Re-Branding On Customer Satisfaction In Cooperate Organization

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• Customer Satisfaction And Loyalty In A Financial Institution

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• The Role Of E-Commerce In Improving Customer Satisfaction

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• Impact Of Customer Satisfaction Strategies On Customer Retention In First Bank Nigeria Plc

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• The Impact Of Customer Relationship Management On Customers’ Satisfaction

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• Customer Care Management And Customer Satisfaction In Selected Eateries

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• Customer Satisfaction And Its Implication On Banks Performance In Nigeria

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• Bank Charges And Customer Satisfaction In The Nigerian Banking Sector

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• Effects Of Innovation Towards Meeting Customer Satisfaction In Nigeria Banking Sector

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• Road Transportation Management And Customers Satisfaction In Nigeria

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• Impact Of Electronic Payment System On Customer Satisfaction

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• Impact Of The Agency Banking On Customers’ Satisfaction In Rural Areas Of Nigeria (A Case Study Of Firstmonie Agents And Customers In Itu LGA Of Akwa Ibom State

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• Effect Of Innovation On Customer Satisfaction In Electricity Distribution Company

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• Bank Credit Facility And Customers’ Satisfaction In The Backing Industry

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• Service Quality And Customer Satisfaction Of Selected Money Deposit Banks In Port Harcourt

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• Impact Of Total Quality Management On Customers’ Satisfaction And Bank Profitability

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• Customer Satisfaction And How ATM User’s Perceive ATM Services Within Yola-Metropolis

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• The Impact Of Quality Raw Materials On Customers Satisfaction

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• Customer Satisfaction And Loyalty In Logistics Services

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• Effective Marketing As A Tool For Achieving Maximum Customer Satisfaction In Telecommunication Industry

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• Bank Credit Facility And Customers’ Satisfaction

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• An Assessment Of The Impact Of Improving Customer Satisfaction In Food Sector: A Case Study Of Mahorgany Health Food Ltd, Ghana

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• Application Of Marketing Concepts In Banking Industry And Its Effect On Customer Satisfaction

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• Effect Of Innovation On Customer Satisfaction Of Selected Airlines In Lagos State, Nigeria

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• The Effect Of Electronic Payment System On Customer Satisfaction In Nigeria Banking System

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• The Impact Of Automated Teller Machine (ATM) On Customer Satisfaction In Banks

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• Impact Of Electronic Banking On Customer Satisfaction

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• Study Of Customer Satisfaction In The Banking Sector

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• Customer Perceived Value And Customers Satisfaction In Travel Agency In Nigeria

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• The Impact Of Segmentation On Customer Satisfaction

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• Appraisal Of The Effect Of Electronic Payment System On Customer Satisfaction In Nigeria Banking System: A Study Of Access Bank Plc, Calabar

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• The Impact Of Relationship Marketing As A Tool For Customer Satisfaction And Profitability

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• The Effect Of Customer Relationship Management (CRM) On Customer Satisfaction

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• Distribution Strategies And Customer Satisfaction In Manufacturing Firms

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• Role Of Public Relations In Enhancing Customer Satisfaction

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• How To Achieve Service Performance Standard And Good Customer Satisfaction

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• Impact Of Internet Banking On Customer Satisfaction

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