Professional Ethics In Secretarial Practice And The Level Of Job Performance Of Secretaries

Professional Ethics In Secretarial Practice And The Level Of Job Performance Of Secretaries
Abstract
This research project was carried out using The Polytechnic Ibadan, Adeseun Ogundoyin Campus, Eruwa as a case study.
Categories of Secretaries and HOD/HOU were used to gather information on the above topic. Questionnaire and interviews were methodology adopted.
It was discovered that training played a major impact on the Job performance of Secretaries, but it is not is isolation as other factors also contributed to the performance of Secretaries.
It was recommended among other terms that student and secretaries should make use of all available training facilities at their disposal.
In conclusion, Improvement of Secretarial Professional Ethics on Job Performance cannot be overemphasized in other to make the professional a noble one.
Chapter One
1.0 Introduction
1.1 Background to the Study
Ethics is the systematic study of the norms of human behavior. It is the discipline which studies the moralities of human conduct and the principle of moral behavior.
It relates to character and conduct in terms of the distinction between knowing what is right from those things that are wrong. Equally, ethics contributes the principle by which people can live together successfully in a sustainable society. Omole (2002) says Ethics is the shared normative values which any society holds dearly and are used to judge the behavior or performance of any member of that society. It set out the minimum acceptable behavior which any member should attain to be regarded as a good ambassador of the society.
Ethics is more difficult to enforce than law as in other profession, it is also better to allow the individual practitioners conscience to be his or her guide and judge. The secretary like their typist sp, indulges in so many inethical acts because of money and some other vices.
Jereny Benthan (1848-1932) and John Staff Mills (1870-1931) concluded by saying “for one to be morally upright virtuous or his action to be morally justified, he should bring about great amount of happiness to quite a lot of people.
There are certain actions which human beings will condemn as morally wrong. The society at large frowns, at embezzlement, rogues, adulterers, liars etc and they are said to be involved in immoral actions. However, actions like hospitality, respect for human life, honesty and trustfulness are regarded as moral actions.
Omoregbe (1993), says “Ethics is concerned with fundamental principles of morality where some actions are labeled as either good or bad, right or wrong, ethical or unethical. Moral historians are of the opinion that although what is held to be right or good concept of right or wrong are generally universal. Moral concept change as social life changes.
A profession is a calling, a vacation, especially in an occupation involving high education or technical qualification to be competent, and conscientious. It is what one shows great skill and competence in.
The profession entails truthfulness objectivity, honesty and likes i.e the canons and the codes of the profession must be strictly taken into cognizance, in other not to dent the image of the profession and secretaryship as the life-wire of a company/organization.
Furthermore Olufemi Onabanjo (2003) said an act is morally good if it does no harm to anybody, the views that human nature is basically goes has many supporters in the ethical field of philosophy.
A secretary can be described as anybody who is assigned to record sp of a meeting, irrespective of his or her secretarial skills. The Oxford Advance Learners Dictionary of Current English describes a secretary as an employee in an office who deals with correspondence, keeps records makes arrangements and appointment for members of staff. “The catalyst”, a magazine of Oyo State public services, described a secretary as “someone who acts on behalf of the boss. They can be regarded as the co-coordinator of administrative work of a given department. Secretary deals with the day-to-day activities of establishment, he serves as an image maker of the establishment to the outside world and part of this ethics is to keep all information in the office secret.
The secretaries profession is a dynamic one. This is not because they need secretaries in every organization, but because one of the yard sticks for judging the growth and standard of an organization is the quality of its secretarial service. The secretarial profession require some qualities according to Olufemi Onabanjo (2004), says a secretary must have the following qualities:
Sincerity:
A secretary must be sincere in whatever the situation she may find herself.
Urgency:
A secretary is not expected to be sincere in expression of any opinion but also to be up and doing At all times. She must not be show in all her work.
Discretion and Loyalty:
The private secretary will frequently in the cause of her duties require a great deal of wisdom in handling some matters, some of whixch may be of special interest to outsiders.
Sociability:
A secretary should not be an introvert in nature that is she must be the type that mixes freely with people both within and outside the firm or organization.
Common sense and Initiative:
A secretary needs to exercise common sense in handling the unexpected situations as well as ordinary routine matters.
The secretary professional has suffered many set back years. Some of causes of the set back are due to some unethical attitudes of secretaries to their job, their boss, co-workers and member of the public. The female secretaries for example, have been known to be having immoral sex relationship with their boss in the course of discharging duties. Some use to leave their work undone, going from office to office to gossip and backbite, some will absent themselves from work in the tertiary institution, it is drastically reduce the unethical behavior from what it usually look like before.
In other to bring secretaryship to a profession status, secretarial association has set some minimum required academic qualification for entry into profession. These include: A secretary must possess Good General Education, Proficiency in Shorthand and Typewriting, Good practical knowledge of Account and knowledge of secretarial procedures. They must have interest in Current Affairs.
1.2 Statement of the Problem
It has been observed that some secretaries behave unethically to their bosses, collogues and also to customers and clients.
Some secretaries behave in a way that even if they are good in their field, the way they behave does not allow them to gain their promotion as at when due.
Secretaries negative behavior leads to something which they do not critically suppose to have. It is therefore, necessary to examine behavior, characters and conduct expected of secretaries in recent times to find out whether there is measure of improvement in their ethical behaviors.
1.3 Objectives of the Study
The main objective of this study is to actually investigate the professional ethics in secretarial practice and the level of job performance of secretaries.
Specifically to;
- Examine the extent to which ethical practices has improve the level of job performance of secretaries.
- Find out the level of knowledge of secretarial professionalism in Polytechnic Ibadan, Adeseun Ogundoyin Campus.
- Find out some of the unethical practices that affects the operations of secretaries in an organization.
1.4 Significance of the Study
The study will enable the management of business organization and secretaries in the country to re-evaluate their misconception of secretaries and also enhance the professional ethical practices secretaries towards achieving good performance in the organization.
The study will also serve as a reference material to scholars and researchers who might carry out research in similar topic in the future.
1.5 Research Question
The study is undertaken to provide answers to the following research questions:
- To what extent has ethical practices improved the level of job performance of secretaries?
- What is your level of knowledge of secretarial professionalism in Polytechnic Ibadan, Adeseun Ogundoyin Campus?
- What are some of the unethical practices that affects the operations of secretaries in an organization?
1.6 Scope of the Study
This study is restricted to Polytechnic Ibadan, Adeseun Ogundoyin Campus, Eruwa, Oyo State.
1.7 Limitations of the Study
Finance, time and availability of materials were the major constraints the researcher encountered while carrying out this study.
Chapter Five
Conclusion and Recommendation
5.1 Conclusion
In this study, our focus was to examine the professional ethics in secretarial practice and the level of job performance of secretaries using Polytechnic Ibadan, Adeseun Ogundoyin Campus, Erewa as a case study. The study specifically was aimed at ascertaining the level of secretarial professionalism in Adeseun Ogundoyin Campus and the extent the application of professional ethics has helped the job performance of secretaries.
The study adopted the survey research design and randomly enrolled participants in the study. A total of 50 responses were validated from the enrolled participants where all respondent are active workers in the reviewed institution.
The findings revealed that there is a need to have self-examination on the roles of secretaries or administrators. The role of a secretary as earlier stated is very sensitive to the smooth running of the business organization. A secretary should strive to possess all the skills and exhibit good moral conduct expected of a professional in the secretarial field. The role of the professional body is very paramount to achieving professionalism in the secretarial profession owing to the aims and objectives of setting up the body. Research has proven that professional bodies have great impact on the service delivery of their members in terms of the quality of job performance and moral conduct.
Other professional bodies such as the Nigeria Medical Association (NMA), Nigerian Bar Association (NBA), COREL etc are formidable bodies that are well recognized and which serve as regulatory bodies with code of conduct of which appropriate sanctions are melted to those who violate any of the laws or involve in any misconduct. It is therefore hoped that the Nigeria Institute of Professional Secretaries attain such level or even much more.
5.2 Recommendation
Based on the responses obtained, the researcher proffers the following recommendations:
- There is urgent need for a viable professional body to oversee the activities of secretarial professionals in Nigeria. This will go a long way to bring about professionalism in this profession; help regulate and serve as check and balances and bring about the benefits of having a professional body just as in other professions like in health, law, etc. With a viable professional body, all the lapses identified in this study can be resolved.
- There should be awareness campaign by the National body of Professional secretaries (Nigeria Institute of Professional Secretaries) to educate or enlighten the public most especially employers of Labour of the need to identify with the professional body by liaising with the body in terms of employing of professional secretaries.
- To enlighten and draw membership from trained secretaries and administrators through the various institutions of learning where secretaries are trained the need to associate with the national body in order to benefit from the activities and the promotion of advancement in knowledge and use of modern information technologies.
- There should be collaboration between the international body and the national body of professional secretaries/Administrators in order to secure support and aids in the acquisition of modern technologies and the delivery of lectures by professionals outside this country.
- Knowing the sensitive nature of the secretarial profession and considering the ethics of the profession, it imperative that graduates from the Universities and Polytechnics who studied Office Technology and Management be made to take oath of office just as it is done in some other field of study like Medical profession, Priesthood etc.


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