Problems Of Effective Service Delivery In Government Owned Establishment (Case Study Of Anambra Broadcasting Service ABS Awka)

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Problems Of Effective Service Delivery In Government Owned Establishment (Case Study Of Anambra Broadcasting Service ABS Awka)


This work has the primary objective of studying the various problems of effective service delivery in government owned establishment a case study of anambra broadcasting service (abs). The sample selected for the study was one hunded and thirty-five (135) out of the total population of four hundred (400) which comprises both the junior and senior staff of the establishment. Data for this study were gathered by means of questionnaires which were distributed to the respondent and collected by the researcher himself. One hundred and thirty-five (135) questionnaires were distributed to the staff of abs but only one hundred and twenty five were retrieved at the end. The researcher found the use of percentage as the most appropriate method of analyzing the data collected. Findings revealed that inadequate fund, absolute equipment and managerial inefficiency are some of the problems facing abs awka. Based on the findings, the researcher therefore made the following recommendations: provision of adequate fund, sound equipment adequate working materials to the establishment to help solve the problems often encountered in the establishment. The researcher then concludes that provision of adequate fund and sound equipment will help the establishment to achieve their objectives.

Chapter One

1.0 Introduction

This work is based on problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka.

Effective service delivery is a pre-requisite for the growth and survival of any government owned establishment. It is pertinent to know that ineffective service delivery in any government owned establishment hamper the achievement of its target objectives and growth.

Management in many establishment especially government owned is faced with numerous problems which in turn affects the effective service delivery of such an establishment. It is therefore in the light of the forgoing that aroused my interest to embark on this research study with a view to finding out the causes, effects and suggest solutions to the problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting Service ABS Awka.

1.1 Background of the Study

Broadcasting cooperation has come a long way. This organisat6ion has been in existence even before the independence. During the time of colonial masters, Dr. Nnamdi Azikiwe returned to Nigeria from Gold- Cost, now Ghana and he then founded the West African Pilot, which he edited. This mass media helps to criticize the evils of colonialism and highlighted the necessity of granting independence to Nigeria. A day to independence, the Eastern Nigeria Broadcasting cooperation TV (ENBC/TV) was established. Broadcasting co-operation in general performs the same type of work in their respective organizations. The ways by which these cooperation’s especially government owned ones can be made to perform their broadcasting function better than they are at present is the issue at stake.

However, visit to any of the Nigeria organization will convince one of the clear lack of managerial know-how in such establishment. Indiscipline, authoritative leadership reign supreme so much that the situation gets worst as one get to the level of the organizational policy is tends to act as a deterrent rather than facilitators of decision-making. It is on this note therefore that this research work became possible solutions to the problems associated with the effective service delivery in government owned establishment in which Anambra Broadcasting Service (ABS) Awka was selected as a case study.

1.2 Statement of the Problem.

The problem of effective service delivery in government owned establishment has constituted a stumbling block towards the growth and efficiency in most of these organizations. Management is a field that encompasses a lot of managerial activities aimed at efficient utilization of man, material and money with a view to achieving the desired goal.

The Anambra Broadcasting Service has been facing a lot of problems, which includes: –

  1. Paucity of fund.
  2. Shortage of qualified man-power
  3. Insufficient or inadequate equipment.
  4. Misuse or mismanagement of organization facilities in as much as there are no perfect organizations, it is still possible to improve on these effective service delivery so that the organization will be able to achieve its objectives.

1.3 Purpose of the Study

The purpose of this study is to find out the causes and effects of ineffective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka. It is not only to know the problems and its effects on the service delivered by government owned establishment but was equally aimed at proffering solutions to such problems and as well make recommendation for further studies.

1.4 Significance of the Study.

It is a fact that no organization no matter the adequacy of infrastructure, appropriateness of the environment-economic, social, psychological and political dimension etc that can operate successfully and meet the fundamental objectives without an efficient and effective disciplined and motivated manpower. This is because it is the workers that identify, articulate and propose to the government the necessary things required in making the organization effective.

This study will significantly enable different organization know the best media to apply for advertisement of vacancies and method of selection and placement of staff for efficient and effective utilization of economic and human resources. It will help to improve the relationship between senior and junior staff and their customers.

Furthermore, if management of government owned establishment is effective, it will enhance better corporate image, which will be of good advantage to the establishment.

Finally, students will benefit from this study, as it will serve as a source of information to them. And the management of Anambra Broadcasting Service will find the research work useful.

1.5 Research Question.

  1. To what extent has this organization go for training from time to time?
  2. What type of service does your establishment render mostly?
  3. How would you describe the relationship between government and the management of this organization where problems of effective delivery occur?
  4. What do you think should be done to solve these problems of effective delivery in ABS Awka?

1.6 Scope of Study

This research work is restricted to Anambra Broadcasting Service (ABS) Awka on the problem of effective service delivery in government owned establishment. Its aim was to administer questionnaire to the workers, carry out investigation and conduct some interview to the workers to as to know the problems associated with proper functioning of government owned establishments.

1.7. Definition of Terms.


This has to do with the extent to which a manager achieves the output required of his position.


This is the process, which enable organization to achieve their objectives by planning and organizing the commitment of their employees.


The process of grouping activities, delineating line of authority and responsibility, establishing another relationship to carryout the operation of the business efficiently.

Organizational Chart:

A diagrammatical representations of the formal relationship among departments and others existing in a particular organization.


The aim or goal of a business


The activity of choosing between alternatives.


Process of breaking down information into smaller identification units.


The function of management which has to do with deciding in advance what to do how to do it when to do it, who to do it and how result can be evaluated.

Chapter Five

5.0 Summary, Conclusion and Recommendation

In this chapter, the result of the study is critically discussed and some conclusions drawn from the findings were enumerated and recommendation given.

5.1 Summary of Findings

The Anambra Broadcasting Service Awka like other government owned establishment is facing a myriad of problems occasioned by the economic downturn in the nations economy.

In the first place, the establishment is facing the problem of obsolete equipment, lack of proper funding from the government and insufficient internally generated revenue through commercial returns. Also the relationship between workers and the management have not been very cordial this has seriously affected their job, some deliberately decided to come late to work and are ready to receive query from their immediate boss or from the management.

Furthermore, there is no job satisfaction, the employees of Anambra Broadcasting service loose interest in the job due to all the above problem. They also lack staff bus, which contributed to the loss of interest on the job by the workers. Even the junior workers sometimes felt reluctant to come to work on time and at times they come only to be disappointed by the affair situation, this will make them to remain idle and tired. The worst past of it is that they cannot leave the office until their working hours expire. From the research findings also, it is seen that efficient management is what is needed to guide the organization in proper decision making.

Finally, fear of blame prevent the workers from using their initiatives in carrying out their official duties and not only that, the economic situation has not helped matters at all, as companies and advertising agents who volunteer to patronize ABS commercial department are equally having financial problem and all efforts geared towards looking inwards for financial succor have not yielded the desired result.

5.2 Conclusion

The study on the problems of effective service delivery in government owned established with Anambra

Broadcasting Service (ABS) as a case for the study makes it clear that lack of proper funding from the government makes no organization (ABS) function effectively and achieve no purpose.

Also obsolete equipment in this case Anambra Broadcasting Service (ABS) cannot function effectively with old equipment and in as much as their capital base is insufficient. Again poor relationship between the workers and the management are the greatest problem facing Anambra Broadcasting Service (ABS) Awka, as a result of this the worker does not produce effectively.

Again the lost of interest on the job by the workers of Anambra Broadcasting Service (ABS) was as a result of numerous problems facing the establishment and it effective delivery.

Finally, lack of motivation of the workers result into low productivity and is a problems of effective delivery on government owned establishment.

5.3 Recommendations

In view of the above findings and conclusions on the problems of effective delivery on government owned establishment (ABS), the following recommendations are hereby made.

  1. Good management and adequate finance should be provided to the establishment. These will help to ensure that the problems facing (ABS) Awka becomes a thing of the past.
  2. Adequate advertising media should be utilized in recruitment and selection of competent qualified personnel devoid of favoritism and Nepotism.
  3. Adequate working materials and equipment should be provided in abundance to workers so that the desired output can easily be achieved for no establishment con function effectively with an old equipment.
  4. The personnel manager of the establishment should strive hard, as much as possible to create a good rapport with subordinates, customers and as well as the entire public. They should be regarded as partners in progress.
  5. Management should work out staff condition of service in line with similar establishment as obtained elsewhere so that the workers or staff of (ABS) Awka would not resign their appointment unduly or protest against the wishes of organizational goals.

Training of staff frequently through organization of seminars, workshops, conference as well as symposium for them.

5.4 Limitation of the Study

A study of this sort cannot be conducted without some problems associated with the conduct of the study. Some of the problems encountered by the researcher are:

The researcher encountered financial difficulty as it was not easy for the researcher to cope with the huge financial requirement in carrying out a study of this nature.

Also, the researcher faced the problem of non-responsiveness from some of the staff of the establishment. Some staff felt reluctant in answering question from the researcher. This effected the progress of the work. Some staff were even afraid to disclose some of the information concerning the establishment which inturn affect desired and accurate data needed by the researcher.

Finally, lack of time was another problem. This is because the researcher was equally occupied with other duties which did not allow him to use all his time in getting every information needed.

5.5 Suggestion for Further Studies

This research should be extended to the Broadcasting station and government owned establishment in other parts the country.

Moreover, further research should be carried on the implications of government poor relationship with their employees. Lack of finance and lack of equipment to carry out the duties of the Broadcasting Service, such as lateness to work and absentism that create avenue for inefficiency and ineffectiveness in government owned establishments.

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