Library Management Practices Among Librarians For Effective Service Delivery In University Libraries In Enugu State Nigeria

Project and Seminar Material for Library and Information Science

Library Management Practices Among Librarians For Effective Service Delivery In University Libraries In Enugu State Nigeria


Abstract


The study examined library management practices among librarians for effective service delivery in University libraries in Enugu State Nigeria. To justify the study, three objectives, research questions and hypotheses were formulated to guide the study. A researcher developed questionnaire was used to collect data from respondents for analyses. The populations of the study consisted of 29 staff in various units in the Nnamdi Azikiwe Library, University of Nigeria. Census sampling technique was used to sample the entire population of 29. Mean and Standard Deviation was used to answer the research questions while t-Test was used to test the hypotheses at .05 level of significance. The study revealed that the calculated t-Test value of 1.92 is greater than the critical t-Test value of 1.70 at 0.05 level of significance at 27 degree of freedom. This is an indication that planning significantly influences effective service delivery of library services in Nnamdi Azikiwe Library, University of Nigeria. The study revealed that the calculated t-Test value of 1.81 is greater than the critical t-Test value of 1.70 at 0.05 level of significance at 27 degree of freedom. This is an indicator that organizing significantly influences effective service delivery of library services in Nnamdi Azikiwe Library, University of Nigeria. The study revealed that the calculated t-Test value of 2.03 is greater than the critical t-Test value of 1.70 at 0.05 level of significance at 27 degree of freedom. This is an indicator that supervising significantly influences effective service delivery of library services in Nnamdi Azikiwe Library, University of Nigeria. Based on the result of analyses and findings of the study, it is concluded that library management practices have significant influence on students’ satisfaction with library services. It is only users of the library that can determine how effective library management is of benefit to them and how satisfied they are with the services provided by the library. It was recommended that the library management should ensure that effective service delivery of library services is always placed first at every level of planning.

 


Table of Content


Chapter One

1.0 Introduction

  • 1.1 Background to the Study
  • 1.2 Statement of the Problem
  • 1.3 Objectives of the Study
  • 1.4 Research Question
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisation of the Study

Chapter Two

2.0 Literature Review

  • 2.1 Conceptual Review
  • 2.2 Theoretical Framework
  • 2.2.1 X And Y Management Theory
  • 2.2.2 Expectancy Disconfirmation Paradigm Theory (EDP)
  • 2.3 Library Management Practices
  • 2.4 Planning and Effective Service Delivery of Library Services
  • 2.5 Organizing and Effective Service Delivery of Library Services
  • 2.6 Supervising and Effective Service Delivery of Library Services
  • 2.7 Empirical Review
  • 2.8 Summary of Literature Review

Chapter Three

3.0 Research Methodology

  • 3.1 Research Design
  • 3.2 Area of the Study
  • 3.3 Population of the Study
  • 3.4 Sample and Sampling Technique
  • 3.5 Instrumentation for Data Collection
  • 3.6 Validation of Instrument
  • 3.7 Reliability of the Instrument
  • 3.8 Method for Data Collection
  • 3.9 Methods of Data Analysis

Chapter Four

4.0 Results and Discussion

  • 4.1 Results
  • 4.2 Testing of Hypotheses
  • 4.3 Discussion of Findings

Chapter Five

5.0 Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • Appendix

Chapter One


1.0 Introduction

1.1 Background to the Study

A library is an integral part of any education system. It is a collection of books and non-book materials organised for use and not a store house of books as commonly believed by people that do not have knowledge of what the library is. According to Nkanu (2007), libraries are known to be service oriented institutions, and these services they provide are centred on basic assistance to library users who need some measure of help in locating information on the shelves. Through the technological development of electronic resources, the means to collect, store, manage and use widely distributed knowledge resources have become more effective serving the library users even better. Academic library is an indispensable instrument for intellectual development, being a storehouse of information which users may turn to for accessing information. Academic librarians may work together with other members of their institutional communities to participate in supporting and achieving the educational mission of their institution by teaching the core competencies of information literacy, the abilities involved in identifying an information need, accessing needed information, evaluating, managing and applying information and understanding the legal, social, and ethical aspects of information use. Research has shown that academic library is a positive influencing factor on students’ academic success. Academic libraries are attached to tertiary institutions such as universities, polytechnic institutions, colleges of education, colleges of technology, colleges of agriculture and also research institutions. Academic libraries are in the forefront of providing information services to their respective communities which comprises of students, lecturers and researchers in order to support their teaching, learning and research needs. The Nnamdi Azikiwe Library which is situated in the town campus of University of Nigeria, Nsukka is one of such libraries. This library caters for information need of faculties in the town campus. Users at annex and permanent site also make use of the Nnamdi Azikiwe Library. For this library to be of standard and also be useful to its various users, there are certain management functions the library need to follow in order to satisfy the information need of its users and they are :- planning, organizing, staffing, directing, co-ordinating, reporting and budgeting.

Planning is an important aspect of library management. In library, successful planning ensures the library will be able to provide its services to its users. Planning is future oriented and determines the library’s direction. It is the basic function of management. For a successful running of the library, planning is necessary to ensure proper utilization of human and non-human resources. Planning aids problem solving and decision making. It decides in advance what to do and how to do it. It bridges the gap between where the library is and where the library wants to be. It helps in avoiding risk, confusion, uncertainty, wastages etc. According to Penna (1998), planning includes knowledge of who should plan for the library, decisions regarding the extension and development of library service, setting up library boards and mapping out phases of planning. He looks critically at library planning, some tools and technical considerations and strategy of acceptance and advocates that library planning will take into considerations, administrative structure and library staffing. Melling and little (2002) explain that annual library plans require the library service to set out clearly its proposals for the medium term (i.e. the next three years) and for the shorter term (18 months), it is specific requirement that the plan should show clearly the linkages between the library service’s objectives and the overall council plan priorities.

Another library management is organizing. It is the process of bringing together physical, financial and human resources and developing productive relationship amongst them for achievement of library goals. It also includes determining the specific activities, grouping activities into a logical framework, assigning these activities to specific positions and coordinating the efforts of individuals and groups. This function is also applicable for managing all types of libraries and information centres.

Supervising is an important management function. The place of supervision as a vital managerial tool cannot be undermined in any organizational setting, be it public or private, educational or military, business or a library. According to Nkang (2002), supervision is a form of control during which a superior having assigned tasks to the subordinates, monitors and checks to determine whether or not plans are being adhered to, whether or not proper progress is being made towards the realization of the objectives and goals and acting if necessary to correct any deviations. The heads of unit oversee, direct activities of the workers and gives instruction on set tasks. Ogunsaju (2001), remarks that supervision therefore involves the manager’s effort to guide the day to day operation of the organization by stimulating, directing and coordinating the staff and their efforts and also cultivating good working personal relationship such that everyone involved can collectively perform effectively all the functions which would lead to satisfaction of the users. The supervisory functions of a library director are different from those of managers of departments, sectors, branches or satellite libraries. Every superior must supervise continuously, both on a regular and on a spot-check basis. Regular supervision by a library director includes checking the list of library staff present every day at their various duty posts. A library director also analyses regularly the employment records, reports from library branches and other such documents as informational input for his decisions. Spot-checks usually involve personally verifying the institution’s state of operations. The library director carries out his supervisory functions during visits to individual work stations. One of the most important forms of regular supervision in a library is stock-taking or comparing the actual collection with listings in inventory registers or other documents. In small libraries, full stock-taking is carried out at times set out in the regulations and in large libraries; partial stock-taking constitutes a significant aspect of collection control. When carrying out supervisory functions, it must not be forgotten that some staff are offended by having their work checked. The most appropriate reaction to this sort of attitude is for the superior to state that the reason for the supervision is not lack of trust but rather the great importance of the subordinate’s work, a desire to become more familiar with his range of activities, recognition for his professional abilities and the superior’s own thirst for knowledge. There are also staffs who like to be observed, and to hear the positive results of their work talked about, praised and recognition stimulate them to work even better. Supervision is the superior’s most important function. It is meaningful only if the results are carefully analysed and if conclusions drawn lead to improving the institution’s work.

Library services are those services that are provided by the library to its users in order to meet their information needs. Providing high quality services has always been the role of the library and information managers. However, greater competition for resources, the rising expectations of funders and clienteles and the increasing complexity of information provision from a variety of new providers, mean that management skills must match these more intense demands on and threats to library and information services. The principal concern of librarians should be how to deliver the best services to its users. It is only the information professional that has the knowledge and skills to identify the desired level to which a service should aspire.


1.2 Statement of the Problem

Libraries need management in order to render its various services to its different users. Libraries need management because they are organizations. Like other organizations, libraries have certain goals to fulfil and they have people to enable them accomplish those goals. It will be very difficult for the library to satisfy its various users if there is no presence of management in the library. The library needs to have some form of planning, organizing, supervising and other management functions for the users’ information needs to be met and the library’s goals to be achieved. In the light of this, this study seeks to assess library management practices among librarians for effective service delivery in University libraries in Enugu State Nigeria.


1.3 Objectives of the Study

The main objective of this study is to assess library management practices among librarians for effective service delivery in University libraries in Enugu State Nigeria. Specific objectives are as follows:

  1. To examine the influence of planning on effective service delivery of library services in the Nnamdi Azikiwe Library.
  2. To ascertain the influence of organizing on effective service delivery of library services in the Nnamdi Azikiwe Library.
  3. To determine the influence of supervising on effective service delivery of library services in the Nnamdi Azikiwe Library.

1.4 Research Questions

This study posed the following research questions:

  1. What is the influence of planning on effective service delivery of library services in the NnamdiAzikiwe Library?
  2. What is the influence of organizing on effective service delivery of library services in the NnamdiAzikiwe Library?
  3. What is the influence of supervising on effective service delivery of library services in the NnamdiAzikiwe Library?

1.5 Hypotheses

The following hypotheses were presumed to guide the study.

  1. HO1: There is no significant influence of planning on effective service delivery of library services in the Nnamdi Azikiwe Library.
  2. HO2: There is no significant influence of organizing on effective service delivery of library services in the Nnamdi Azikiwe Library.
  3. HO3: There is no significant influence of supervising on effective service delivery of library services in the Nnamdi Azikiwe Library.

1.6 Significance of the Study

The study is significance to the following under listed of beneficiaries, undergraduate students, post graduate students, faculty members, including university library committee, policy makers as well as researchers. The study is beneficiary to the undergraduate students by making them know the different management functions that are being offered by the library and how the library can render its services to them through the different management functions. The findings of this study would be significant to the university library committee and even policy makers by helping them to understand the right library management practices for effective service delivery that must be provided to attract and satisfy users of Nnamdi Azikiwe Library.


1.7 Scope of the Study

The scope of the study was delimited to Nnamdi Azikiwe Library, Enugu state. The scope of the study was also delimited to planning, organizing and supervising as the different library management practices. It was delimited to the Librarians of Nnamdi Azikiwe Library, Enugu state.


1.8 Limitation of the Study

In the course of this study, the researcher encountered some limitations. There was unwillingness of respondents to fill the questionnaires. Some of the copies questionnaires were also reported missing and it was severally replaced and this affected the researcher negatively finance wise. Also, the researcher faced time constraints and had to combine the research with other academic activities and coursework. Lastly, the researcher selected a case study since all the University libraries could not be exhausted.


1.9 Definition of Terms

University Library:

Is a library that is attached to a higher education institution and serves two complementary purposes: to support the curriculum, and to support the research of the university faculty and students. It is unknown how many academic libraries there are worldwide.

Management:

Is the administration of an organization, whether it is a business, a non-profit organization, or a government body. It is the art and science of managing resources.

Librarians:

Is a person who works professionally in a library, providing access to information, and sometimes social or technical programming, or instruction on information literacy to users.


1.10 Organisation of the Study

This study is organized into five chapters. Chapter one included the background of the study, research problem, research objectives and questions as well as limitation of the study. Chapter two contains the literature review. Chapter three includes the methodology and study area. Chapter Four contains the results and discussion of key findings of the study. Chapter Five finally looks at the summary, conclusions, and recommendations based on the findings.


Chapter Five


5.0 Summary, Conclusion and Recommendations

The purpose of this chapter is to summarize the findings of the study and to make recommendations.


5.1 Summary

The study examined library management practices among librarians for effective service delivery in University libraries in Enugu State Nigeria. To justify the study, three objectives, research questions and hypotheses were formulated to guide the study. Two theories were adopted for the study: Douglas McGregor X and Y theory of management and Neelameghan (1992) Expectancy disconfirmation paradigm theory while conceptual framework was reviewed using three constructs of management functions. The study adopts descriptive survey research design, with Nnamdi Azikiwe Library (University of Nigeria Campus Library) as the area of study. A researcher developed questionnaire was used to collect data from respondents for analyses. The populations of the study consisted of 29 staff in various units in the Nnamdi Azikiwe Library, University of Nigeria. Census sampling technique was used to sample the entire population of 29. Mean and Standard Deviation was used to answer the research questions while t-Test was used to test the hypotheses at .05 level of significance. The study revealed that planning, organizing and supervising have a significant influence on effective service delivery of library services in Nnamdi Azikiwe Library, University of Nigeria.


5.2 Conclusion

Based on the result of analyses and findings of the study, it is concluded that library management practices have significant influence on effective service delivery of library services. It is only users of the library that can determine how effective library management is of benefit to them and how satisfied they are with the services provided by the library. It is evident in this study that effective planning, organizing and supervising have great influence on the satisfaction of the students especially in an academic environment and in libraries where the population of students is large.


5.3 Recommendations

Based on the findings of this study, the following recommendations were made:

  1. The library management should ensure that effective service delivery of library services is always placed first at every level of planning.
  2. The library should always be well organized in such a way that users can easily retrieve information resources.
  3. Staff at various sections of the library should be properly monitored by the unit heads to ensure that assigned tasks are being carried out on time.

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