Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance (A Case Study Of UBA Virtual Banker-Leo)

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Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance (A Case Study Of UBA Virtual Banker-Leo)


Abstract


Artificial intelligence is facilitating the resolution of complex problems in computer science, operations research and software development. The purpose of this study is to assess the integration of artificial intelligence into business process and its impact on organizational performance, a case study of UBA virtual banker-Leo. A survey research design was adopted. A simple random sampling technique was used to select about 28 respondents a for the study. The specific objectives of the study are as follows: (1) To appraise the integration and impact on organization performance; (2) to appraise the impact of artificial Intelligence into business processes; (3) to evaluate the impact on the organizational performance; and (4) to provide an evaluative appraisal. The study focuses on the evaluation of the impact that artificial intelligence has on the organization performance. The main objective is to improve the customer satisfaction and productivity; it increases the speed of banking transaction and it improves the global acceptability of the bank. The system must be secured to guarantee customers confidentiality and minimize fraud especially with respect to online payment. It must be put in place such as collection of relevant information about users in order to evaluate usage and address challenges faced and also provision of data validation mechanism as is the case with smart systems.


Chapter One


Introduction

1.1 Background of the Study

The 21st century is witnessing the re-invention of Artificial intelligence. This is due to advances in computer science, the need for the processing of large amount of data and theoretical knowledge of the operation of computer power. Currently, artificial intelligence is facilitating the resolution of complex problems in computer science, operations research and software development. The essence of artificial intelligence was to simulate the human intelligence. It is believed that the human intelligence can be described in such a way that artificial intelligence could carry out the same functions. According to computer scientist, artificial intelligence is the intelligence which is demonstrated by machines as against the intelligence demonstrated by humans and animals which is also referred to as machine intelligence. It is the study of intelligent agents or devices which can accept information from the external environment interpret it and utilized the information to achieve a particular result. Kaplan and Haenlein, posit that AI is a system which has the ability to interpret external data, use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans. The study seeks to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.


1.2 Statement of the Problem

The invention and adoption of artificial intelligence requires the commitment of huge funds. Also, there are fears that unlike previous technological revolutions, it will create a risk of mass unemployment. The problem confronting the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.


1.3 Objectives of the Study

The Main Objective of the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo; The specific objectives include:

  1. To determine the relevance of artificial intelligence.
  2. To appraise the integration of artificial intelligence into business process and its impact on organizational performance.
  3. To determine the impact of UBA virtual Banker-Leo on organizational performance.

1.4 Research Questions

  1. What is the relevance of artificial intelligence?
  2. What constitute the integration of artificial intelligence into business process and its impact on organizational performance?
  3. What is the impact of UBA virtual Banker-Leo on the performance of UBA?

1.5 Statement of the Hypothesis

  • Ho1: The impact of the UBA virtual Banker –Leo on organizational performance is not significant.

1.6 Significance of the Study

The study provides an evaluative appraisal of the integration of artificial intelligence into business process and its impact on organizational performance.


1.7 Scope of the Study

The study focuses on the appraisal of the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.


1.8 Limitation of the Study

The study was confronted with logistics and geographical factors.


1.9 Definition of Terms

Artificial Intelligence Defined

AI is a system which has the ability to interpret external data; use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans.

Group Dynamics Defined

Defines the way people work together, identifies the psychological structures and processes of the teams and the making of the groups in the organization.

Knowledge Management Defined

Knowledge management is the process of developing, disseminating and deploying ideas, information and intellectual property within the organization;

Process Management Defined

This shows the congruence or lack of congruence between business processes and the goals and values of the organization,

Organisational Intelligence Defined

This is the capacity of the organization to create knowledge and utilized it strategically.


Chapter Five


Summary, Conclusion and Recommendation

5.1 Summary

This study tried to assess the integration of artificial intelligence into business process and its impact on organizational performance, a case study of UBA virtual banker- Leo.

The study was set to address three objectives which include:

  1. To determine the relevance of artificial intelligence.
  2. To appraise the integration of artificial intelligence into business process and its impact on organizational performance.
  3. To determine the impact of UBA virtual Banker-Leo on organizational performance.

Based on the objectives above, the findings of the work include that following:

  1. That the relevance of artificial intelligence include that it makes life easier; it is faster than human action; it makes the organization conform to global trends and it helps in improving productivity.
  2. That the integration of artificial intelligence into business process and its impact on organizational performance is very effective.
  3. That the impact of UBA virtual Banker-Leo on organizational performance include that it leads to improved customer satisfaction; leads to improved productivity; it increases the speed of banking transaction and it improves the global acceptability of the bank.

5.2 Conclusion

The purpose of this study is to assess the integration of artificial intelligence into business process and its impact on organizational performance, a case study of UBA virtual banker- Leo. Three research questions guided the study together with one hypothesis.
In this study, a survey research design was adopted, the population comprises all the staff of UBA, Uyo, a simple random sampling technique was used to select about 28 respondents a for the study. A questionnaire was the instrument for data collection. Relevant literatures were reviewed which guided the objectives and methodology of this study. As result of the field study and analysis of results, the following findings were made:

  1. That the relevance of artificial intelligence include that it makes life easier; it is faster than human action; it makes the organization conform to global trends and it helps in improving productivity.
  2. That the integration of artificial intelligence into business process and its impact on organizational performance is very effective.
  3. That the impact of UBA virtual Banker-Leo on organizational performance include that it leads to improved customer satisfaction; leads to improved productivity; it increases the speed of banking transaction and it improves the global acceptability of the bank.

5.3 Recommendations

Following the analysis of the research topic, the researcher has come to the conclusion that the following actions in the form of recommendations can adopted:

  1. Artificial intelligence units should be created in banks for effectiveness.
  2. The system must be secured to guarantee customers confidentiality and minimize fraud especially with respect to online payment.
  3. Proper monitoring and control of the system must be put in place such as collection of relevant information about users in order to evaluate usage and address challenges faced and also provision of data validation mechanism as is the case with smart systems.

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