The Impact Of Welfare Scheme On The Motivation Of Workers In Public Service (A Case Study Of Nigeria Television Authority NTA Aba)
This project work deals on “The Impact Of Welfare Scheme On The Motivation Of Workers In Public Service” using NTA Aba as a case study.
The aim of this study is to examine the welfare scheme enjoyed by workers performance in NTA Aba also to determine the extent to which this welfare scheme motivates workers performance in NTA Aba. And the need for this study lies on the facts that the provision of staff welfare scheme will motivate the workers for greater performance toward efficiency and effectiveness, the two null hypothesis investigated in this research are “HO” welfare scheme does not motivates workers performance in NTA Aba 2. “HO” there is big problem associated with the implementation of this welfare scheme in NTA Aba.
The research studied a targeted population of 101 with the sample size of 60 in collecting the needed information. The research used questionnaire, interview and observation. The researcher also employs simple percentage cable and chi-square statistics based on findings made on the tested hypothesis. All the alternative hypotheses were accepted which opines that welfare scheme motivates workers performance in NTA Aba. Also there is a problem associated with the implementation of this welfare scheme consequently; workers of NTA Aba enjoyed some specific welfare scheme such as provision of canteen, health facilities, financial motivation etc.
Apparently, the provision of this welfare scheme contributes to a longer extent the motivation of workers in public service NTA Aba. However, management of NTA Aba should provide adequate welfare services to its workers as it aids to the attainment of organizational goals, also government should provide adequate fund for proper implementation of this welfare services on our public service (NTA ABA) in particular
Table of Contents
- Title page
- Approval page
- Table of content
- 1.1 Background of the study
- 1.2 Theoretical frame work
- 1.3 Statement of the study
- 1.4 Objective of the study
- 1.5 Research question
- 1.6 Research hypothesis
- 1.7 Significance of the study
- 1.8 Scope and limitation of the study
2.0 Literature review
- 2.1 Concept of motivation
- 2.1.1 Definition of motivation
- 2.2 Theories of motivations
- 2.3 contemporary theories of motivation
- 2.4 Motivation as it affects the workers productivity
- 2.5 Techniques for motivating employers
- 2.6 Motivational tools and their effectiveness at work
- 2.7 Staff welfare service
- 2.8 Motivating the Nigerian workers
- 2.9 Measuring the success of motivation
- 2.10 Summary of the review of relate literature
3.0 Research design
- 3.1 Method of data collection
- 3.2 Sample size
- 3.3 Sampling techniques
- 3.4 Sample and sampling techniques
- 3.5 Data analysis
4.0 Presentation, Interpretation And Analysis
- 4.1 Presentation
- 4.2 Interpretation
- 4.3 Analysis of data
5.0 Summary, Conclusion and recommendations
- 5.1 summary
- 5.2 Recommendation
- 5.3 Suggestion of further study
- 5.4 References
1.1 Background of the Study
The need for welfare scheme as a motivation tool on workers in public services cannot be over emphasized. Public as well as private enterprises tends to increase productivity in their work place and welfare scheme and packages have great influence as it can be used as one of the measure to motivate workers in public services.
Government provides services or facilities to their workers not only on humanitarian bases but also because of the pecuniary gain derivable from such services or facilities. However it is good for government to be genuinely interested in the welfare of his workers as anxiety, worries, family and financial crisis suffered by workers do adversely affect their performance.
It is therefore in government interest to assist in removing or reducing these problems and making the workers comfortable while at work. Welfare scheme to be provided by government must as much as possible reflect his good intension towards his workers rather than workers perceiving such services as a right or entitlement.
Profile Of Nigeria Television Authority (Nta) Aba
Nigeria television authority was inaugurated in May 1977 although decree 24 of 1977 was promulgated in March 1977 having affected on April 1976 by that decree the Nigeria television authority became the only body empowered to undertake television broadcasting in Nigeria.
All existing state television were thereby taken over and incorporated into NTA. The authority was organized on six zones structure such that each zone consists of three (3) stations except for one which is made of four stations. The production centers exist in each state to contribute programme to the zonal output when all the installation have been completed, it should be possible for any one in Nigeria to receive any of the six zonal programme by choice.
In 1977 when the NTA was inaugurated, there were seven (7) stations with three (3) in their final stage or commissioning whilst the other states had non at all. By December 1979 there were scheduled televisions broadcast from every state capital in the country.
The decree established the NTA provides for one national board and six zonal boards. The national board has overall responsibilities for policy and standards and remains the corporate legal entity with the director general as chief executives, departmental director of engineering news, finance, programmes, legal and man power resources assisted him at headquarters. It the duty of the zone to ensure that programmes broadcast conforms to the national policies and standard of NTA. The production center which is the third tie with NTA does the actual making of programmes. It is headed by a general manager and staff strength in the oldest station number up to 500.
NTA- the largest TV network in Nigeria
The Nigeria television authority NTA is the largest TV network in Africa as well as one of the oldest and the most accomplished indigenous broadcast outfit in Nigeria. The authority was established on 1977 with the fusion of the first generation television station across the country into one autonomous organization.
The NTA has over the years, distinguished itself as a force in the field of television broadcast globally. Its quality programme has received numerous awards at international competitions and festivals.
1.2 Theoretical Frame Work
Having borne in mind the central point of this research that touches the impact of welfare scheme on the motivation of workers in public services. Some theory must come to mind some of these theories is that propounded by Douglas McGregor.
McGregor postulated two theories of motivation in (1957) in this book: The human side 0f enterprise in the perception of managers about the employees at work viz: theory X and theory Y he held that theory X represents the traditional assumption that workers cannot be trusted and they must be forced or threatened in order to get them to do their work.
He proposed theory Y to be adopted instead, as a better approach to handling workers in the organization that workers do not necessarily dislike work and are capable of controlling themselves at work if they are giving the conducive atmosphere (Desselee, 1988) in Ray Njoke (2007:197)
McGregor’s theory Y brought to time that workers of public services does not necessarily dislike work if they are capable of controlling themselves at work if they are well motivated. In other words, if government provided a conducive atmosphere for their workers like provision of some welfare scheme like canteen facilities, transportation, health facilities etc it will motivate them to put more effort on their job for greater efficiency and effectiveness.
Thus, the expenditure of physical and mental effort in work will be as natural as play or rest if welfare scheme are satisfactory in public.
1.3 Statement of the Problem:
In early days of corporation activities, government sees no need for welfare scheme. They do not tend to motivate their workers as there was no measurement on workers performance and motivation was far from serving as a means of increasing productivity.
Hence workers were responsible for the provision of all welfare they needed at this stage worker were not well remunerated and their welfare was not at the organization diary. Government went home with all the profits pretending to offer essential services while the workers bears the agony alone in case of loose and work condition at the work place.
The emerges of theories ushers in series of common research which developed schools of thought thereby giving management and trade union sense of belonging on the effect of welfare scheme on motivation of workers performance, but the case remains the provision and its implementation by the government and its administrators, partly, because on places where they are introduced, there are problems associated with its impact on the motivation of workers while in many other places they were ignored or worst still does not exist because they are not seen as a measure to increase productivity. Problems associated with the impact of welfare scheme on the motivation of workers have led to the failures of its administration or implementation
These problems can be itemized here under:
- Lack of adequate provision of funds by the government which often led to the delay in the implementation of the welfare services to the workers.
- Inadequate motivational package such as
- provision of transportation to and from work to prevent lateness and absenteeism of workers in their duties
- Provision of good canteen services on the company as no person can work effectively without taking good meal and this will go a long way to ensure that workers does not loiter around in search of good eating area when they are supposed to be on duty.
- Non financial motivation packages which could come inform of wages, bonus, and company paid insurance.
In view of the above stated problems, it therefore becomes necessary to make inquires, make discoveries and conclusion and ultimately recommended ways to solve the problem
1.4 Objectives of the Study
In pursuance of this research work, the following are the objectives of the study.
- To identify welfare scheme enjoyed by workers of NTA Aba
- To determine the extent to which the welfare scheme motivates workers in NTA Aba.
- To examine/ identify the problems associated with the implementation of welfare scheme in NTA Aba.
- To examine the relationship between welfare and workers performance.
- To find out the effect of finance to motivate as a welfare scheme
1.5 Research Questions
The following are the research questions
- To what extent does welfare scheme motivates the workers of NTA Aba?
- What are the welfare schemes employed by the workers of NTA Aba?
- Are there problems associated with the implementation of welfare scheme in NTA Aba?
- Is there any relationship between welfare scheme and workers performance?
1.6 Research Hypothesis
According to Aguwa (2005:27) there are two major types of hypothesis, these are null and the alternatives hypothesis. The null (HO) hypothesis states that negative aspect of what you want to prove while the alternative (HI) hypothesis states the assumed result in affirmative manner.
In other words, hypothesis is a preposition that states in a testable form and predict a particular relationship between two or more variables.
The two types of hypothesis used in this research are:
- HO: Welfare scheme does not motivate workers performance in NTA Aba
HI: Welfare scheme motivates workers performance in NTA Aba.
- HO: There is no problem associated with the implementation of welfare scheme in NTA Aba
HI: There is problem associated with the performance of welfare scheme in NTA Aba.
1.7 Significance of the Study
The administrators’ government agencies machineries and academia have not helped on laying solid foundation for the formulation of adequate measures in implementation of welfare scheme as its measure tends not to motivate workers.
Local researchers in the areas have been more editorial than empirical, there finding are most times tailored towards justifying government in actions. Adequate efforts have not been made to quantitatively and qualitatively access the implementation of welfare scheme to motivate workers to increase productivity.
However these studies have failed to establish or addressed the problems associated with the provision as well as implementing welfare scheme towards motivation, all these tends to have created problems of choice in administration of different strategies in achieving the desired goals. This study is therefore set to use empirical data on Nigeria to model as well as predict possible measures for easy implementation. This study will be significant in this ways.
The findings will be of use in extending the body of existing knowledge
This would be of great benefit to different individuals, groups, policy makers, researchers, government and its agencies etc.
More so, future or further researchers would in no small measure find this a useful spring board from which they can lunch themselves into the field for more investigation
1.8 Scope and Limitation of the Study
The coverage area of this study is Nigeria Television Authority (NTA) Aba in which the impact of welfare scheme on the motivation of workers is focused.
The choice of NTA is necessitated by the fact that it may not be very easy under prevailing economic conditions to study all the firms in the industry.
Furthermore, NTA is a premier and renewed company in Aba and is suitable for carrying out this research work. a lot of constraints exerted by such factors like time, finance, lack of material and the attitude of the respondents.
5.0 Summary, Conclusion and Recommendations
This chapter is set to summarize the details of all work done in the study. It involves the summary of findings, conclusion and recommendations and suggestion for further study.
From the first chapter to the last chapter of this research work, “the impact of welfare scheme on the motivation of workers in public service” (a case study of NTA channels 6 Aba).
There is no doubt in saying that provision of welfare services goes a long way in motivating the workers of NTA Aba.
This in turn will; lead to greater achievement towards efficiency and effectiveness and for the accomplishment of pre-determined goals of the organization.
With the objective of this study which seeks to identify the welfare scheme enjoyed by workers of NTA Aba which includes provision of canteens facilities, health facilities, transportation and financial motivation (incentives). It was observed that workers preferred financial; motivation (incentives) to any other rewards because they believe money satisfy many of their social needs.
However, the study further reviewed that poor implementation of this welfare scheme in NTA Aba is caused mostly by lack of funds by government.
Motivational packages/factors are grossly inadequate in some organization and this goes a long way to affect the productivity of workers in public services.
However, with the provision of welfare scheme as motivational packages to workers contribute immensely in motivating workers of public service, NTA ABA Thereby aiding them to achieve the set out goals and objectives of the organization.
Consequently, the research observed in the course of this study:
- Workers of NTA Aba enjoyed some welfare services such as provision of canteen facilities, health facilities, transportation and financial motivation (incentives).
- This welfare scheme motivations them to a large extent towards the attainment of organizational goals.
- Employing welfare services in an organization like NTA Aba is not a waste of fund.
- Financial incentives/motivation is the most effective welfare scheme enjoyed by workers in NTA Aba and as such it has a relationship with the performance of workers.
- Lastly the problem associated with the implementation of this welfare scheme is mostly caused by lack/inadequate funds by government.
Having analyzed and discussed the summary of funding in this study, the researcher makes the following recommendations:
- There is need to motivate workers of NTA Aba through financial and non-financial benefits. This could come in form of wages, bonus, company paid insurance etc, since the essential services behind workers productivity is motivation.
- Management should provide adequate motivational packages to its workers such as provision of transportation to and from work. Provision of health facilities such as first aid box for treatment of injured personal work and provision of canteen facilities to ensure that workers do not loiter around in search of good eating area when he supposed to be doing his duty.
- Government should provide adequate fund for proper implementation of this welfare services in public service. The federal ministry of employment labour and productivity should make it mandatory that workers must be provided with welfare services in offices.
- Finally, management should know that provision of welfare services of their workers is not a waste of fund and as such they should give workers adequate compensation incentives and benefits in order to stimulate their morale towards their job for the purpose of achieving the organizational goals and objectives.
5.4 Suggestions for Further Study
Due to the constraint encountered by the research in the cause of carrying out this research work which render this work in conclusive.
The researcher therefore suggests that further study should be carried out by other researcher in the following areas:
- Retirement benefits and pension scheme
- Insurance benefits, legal aid, fuel vouchers, bursaries, educational assistance etc as a welfare scheme.
- Techniques for implementing them.
The Impact Of Welfare Scheme On The Motivation Of Workers In Public Service (A Case Study Of Nigeria Television Authority NTA Aba)
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