The Impact Of Training And Personal Development On Organizational Productivity
The study is aimed at examining the impact of training and development on productivity in public service, with a focus at the Delta State University, Asaba Campus. The objective of the study is to determine how training and staff development has enhanced productivity in the Delta State University, Asaba Campus. The data collected during the course of the study were primary and secondary data. The primary sources of data include the questionnaire and personal interview. While the secondary sources of data are those gathered from published work e.g textbooks and journals. The study has shown that training and development play a vital role in organization and that it enhances productivity. Finally, the investigation reveals that productivity has direct relationship with human resources training and development since it has been observed that employees perform their job better when they are trained.
1.1 Background of the Study
Training and development have become a very important and pivotal phenomenon in most organization including the civil service. As is well known, it is important to observe that in the civil service, for example, productivity and output are functions of the employee’s abilities and these abilities are enhance through training and retraining. To sustain this tempo, the Delta State Civil Service has established the Staff Training Centre where courses and training programmes in the Secretarial Cadre are mounted for serving officers. In addition to the above, officers are deliberately encouraged to embark on programmes and innovations are aimed at improving the overall performance of the employees on their jobs, which in the long run will lead to increased productivity and increase job satisfaction.
Also, training and development would lead to reduced supervision and increased motivation of staff in Delta State University, Asaba Campus.
In the course of this research work, attempt would be made to make a distinction between Training and Development.
Ekakitie (2009) state that training involves the process of developing skills and training concepts, rules or attitudes to increase the effectiveness of doing a particular job.
Sikula (1970) state that development is a long term educational process that utilizes a systematic and organized procedure by which management personnel learn concepts and theoretical knowledge for general purposes.
Another scholar, G. A. Cole defines training as “the preparation for an occupation of for specific skills.
1.2 Statement of the Problem
The main focus of this research work is to establish the impact of training and development in the public service with particular reference to the Delta State University, Asaba Campus.
It seeks to determine the extent to which training programmes have impacted on the performance of beneficiaries. This is because, organizations make conscious efforts to invest on the training and development of its staff expecting improved performance.
However, experience has shown that apart from the huge investment on training and staff development, some employee still return from training and fails to perform when faced with real work situation. For some others, the facilities and equipment to perform are lacking.
In such a situation, the employee though may have been trained would still not be able to perform, thus making the job uninteresting, and not result-oriented. This is commonly experienced in the secretarial/computer operator cadre and works superintendent cadre where though the employees may have been trained, the relevant computer accessories and mechanical tools are not provided.
1.3 Objectives of the Study
The objective of the study is as follows:
- To find out if the Delta State University, Asaba Campus does functional and existing Human Resources Development (HRD) department.
- To investigate whether the staff of Delta State University, Asaba Campus has ever been sent on training.
- To investigate whether the Delta state university, Asaba Campus have a designed training programme for its workforce.
- To investigate the impact of lack of training of staff of the Delta State University, Asaba Campus.
- To recommend ways of how to improve staff for higher productivity in the Delta State University, Asaba Campus.
1.4 Research Questions
The question that readily comes to mind is, how and what should be done to ensure improved performance after training. In this research work, attempt should be made to provide answers to the following questions.
1.5 Significance of the Study
The study will help to highlight the importance of training and development in achieving organizational goals. The study will also identify the problems of training and development and suggest ways forward out of such problems.
This study is significant as it would enable employers of labour to design their training programmes to suit their employee needs. The study will obviously identify the impact of training and development on productivity in Delta State University, Asaba Campus. This study will cover the impact, problems and suggest solutions.
1.6 Scope of the Study
This study is focus on the impact of training and personal development on organizational productivity using Delta State University, Asaba Campus as a case study. The non-academic staff of Delta State University are enrolled as the participants for this study.
1.7 Limitations of the Study
The major factors that posed a constraint to the research while carrying out this study were unavailability of adequate materials, inadequate time frame and insufficient fund.
Conclusion and Recommendation
In this study, our focus was to examine the impact of training and personal development on organizational productivity using Delta State University, Asaba Campus as a case study. The study specifically was aimed at finding out if the Delta State University, Asaba Campus does have functional and existing Human Resources Development (HRD) department; to investigate whether the staff of Delta State University, Asaba Campus has ever been sent on training; to investigate whether the Delta state university, Asaba Campus have a designed training programme for its workforce; to investigate the impact of lack of training of staff of the Delta State University, Asaba Campus; and to recommend ways of how to improve staff for higher productivity in the Delta State University, Asaba Campus.
The study adopted the survey research design and randomly enrolled participants in the study. A total of 100 responses were validated from the enrolled participants where all respondent are non-academic staff in Delta State University.
The findings revealed that Delta State University, Asaba Campus have functional and existing Human Resources Development (HRD) department.
The staff of Delta State University, Asaba Campus ever been sent on training.
Delta state University, Asaba Campus have a designed training programme for its workforce.
The impact of lack of training of staff of the Delta State University, Asaba Campus include but not limited to: causes poor job performance and increased levels of work-related stress, Reduces efficiency and effectiveness of staff, Reduces the productivity of staff, and Makes the skills of the staff to me limited.
In order to reap the full benefits of a training initiative, Delta State University HRM Department should ensure that the following are instituted at the work place.
i.) Systematic Training
Identification of training needs should be done more professionally in conjunction with the line manager as well as the individuals involved together with the HR/Training manager. Everyone involved should agree exactly to what the trainees are lacking.
ii.) Well structured training calendar
There is need for a well structured training calendar which can be used monthly at the Delta State University to inform/prepare employees ahead about trainings that are likely to hold for the month. The training calendar will also help the Training manager to keep proper track of the training package
iii.) Evaluate training for effectiveness
It is vital to evaluate training in order to assess its effectiveness in producing the learning outcomes specified when the training intervention is planned, and to indicate where improvements or changes are required to make the training even more effective. The basis upon which each category of training is to be evaluated should be determined at the planning stagewhile considering how the information required to evaluate learning events would be obtained and analyze.
iv.) Provide Specific information to employees
Performance appraisal information system which is used monthly in Delta State University to assess employees‟ performance should provide specific information to employees about their performance problems and ways they can improve their performance. This assessment should provide a clear understanding of the differences between current and expected performance, identifying the causes of the performance discrepancies and develop action plans to improve performance of employees through training and development programs.
v.) Enrich job experience
Most employee development occurs through job experiences. Development is most likely to occur when there is a mismatch between the employee‟s skills and past experiences, and the skills required for the job. There are several ways that job experiences can be used for employee these include the enlargement of current job, job rotation, and promotion to positions with greater challenge.
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