Impact Of Organizational Communication Methods On The Efficiency Of Employees In Delta State

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Impact Of Organizational Communication Methods On The Efficiency Of Employees In Delta State


Abstract


This study was carried out on the impact of organizational communication methods on the efficiency of employees in delta state. The study was carried out to examine type of communication methods that are practiced in organizations, determine if those methods have been effective in driving organizational productivity, explore problems or barriers to effective communication in organizations and ascertain if organizational communication methods has a significant impact on the efficiency of employees. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprised ofemployees of the two selected private organizations in Asaba Metropolis in Delta State.In determining the sample size, the researcher purposefully selected 110 respondents and 100 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables, and mean scores. The hypotheses was tested using Pearson correlation statistical tool, SPSS v23. The result of the findings reveals that the type of communication methods practiced in organizations includes: team level communication, interpersonal communication, directional communication and written communication.The study also revealed that organizational communication methods has a significant impact on the efficiency of employees.Therefore, it is recommended thatfor an effective and efficient employees performance, management must embrace; more clarity of ideas before communicating; better understanding of the physical and human environment when communicating; purpose of communication must be thoroughly analyzed. To mention but few.


Table of Content


Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • APPENDIX
  • QUESTIONNAIRE

Chapter One


Introduction

1.1 Background of the Study

Organizations are classified as high, medium, or low flyers across the world based on how they interact with their operational environment in terms of social obligations, task and service delivery to clients and workers. The purpose of an organization is to make money through producing goods and services. In order to achieve the desired results, the business must hire personnel who are both efficient and dedicated to the task at hand. Committed employees are the ones who are praised for their efforts, and who are praised by organizations in order to attain products and objectives. There will be no organizations if there is no communication, according to (Nwagbara, E. Oruh, C. Ugorji, N., and Ennsra,M. 2013). The communication abilities of an organization’s management determine how well it meets its aims, fulfills its social duties, or does both. If managers communicate well, the organization will more likely achieve its objectives. Communication, according to Pillay K. and Hoque N. (2015), is the process of meaningful contact between humans. It is the act of transmitting information as well as the process of exchanging meanings in order to achieve comprehension. A sender, a message, a channel, and a recipient are all necessary components of communication. Even if the receiver is not involved or aware of the sender’s communication aim at the time of communication, it is preferable that the communicating parties have a communicative common ground. As a result, communication may take place over long periods of time and space. Daramola (1997) claims that communication is everywhere. It occurs everywhere, at all times and in all places. It can be found everywhere around us. Today, there is growing worry, discussion, study, and misunderstanding throughout the world about how managers execute their jobs – management performance – as well as organizational performance – the measure of how well organizations accomplish their duties. As a result, good communication is critical for every organization’s continuous survival. Effective co-ordination of its resources (human and non-human) into desired and efficient working units requires good communication. Lack of knowledge will undoubtedly cause disorder, and organizational goals in terms of worker productivity will become unreachable due to a lack of communication, since successful personnel utilization is dependent on good communication systems. Workers’ productivity, which is defined as the measure of how successfully resources are brought together in an organization and used to achieve a set of results, may be reached through communication (Taylor N. 2015).

Conductive, efficient communication aids in the achievement of organizational goals. Efficiency, mutual understanding, and effectiveness are all aided by excellent communication. In the office, communication may flow in both directions: from management to employees and from employees to management. Instructurers, inquiries or questions, and the submission of forms for making decisions are the most common types of information that move from management to employees. While information flowing from subordinates to management takes the shape of protests, ideas, supplying information, and complaints, among other things.

In every corporation, there are several communication methods in use in the office, which may be oral or written. Regardless of the technique used, it must result in mutual understanding between the two people involved. The degree to which this comprehension is achieved is determined by the message’s clarity and the receiver’s capacity to detect intended meanings. The nature of the message and the sender of the message determine the communication tactics to be utilized in an office. Because messages, media, persons, and message recipients differ, careful consideration of the medium to employ is required. Some of the aspects to consider are speed and accuracy, the nature of the message, the receiver and sender of the message, the media to use, and so on. (Lukaszewski, J. 2006).

The following is an explanation of the aim of communication: i. Establish and distribute an enterprise’s goals. ii. To devise strategies for achieving them iii. To manage human and other resources in the most efficient and effective manner possible. iv. To keep track of performance in order to stay on track with specified goals and objectives. According to Amiayo (2005), a lack of knowledge would inevitably result in disorder, and organizational goals will be missed. Individual communication is critical in every business, and it cannot be overstated.


1.2 Statement of the Problem

Although communication is unquestionably important for the successful and efficient administration of any firm, managers and chief executives have found it to be difficult and stressful due to several impediments.

Communication overload, poorly expressed messages, inappropriate medium, poor listening and premature evaluation, grapevine, hostility between participants, bureaucracy, social distance, communication filtering, and distractions by personal and family problems are all examples of communication barriers.

Due to misunderstanding, there is also a contradiction between the function of communication and the achievement of organizational goals. According to Himelstein A.(2015), the growing understanding of the significance of communication has sparked a lot of study in corporate communication, which has revealed that efficient communication among employees improves a lot of what is deemed vital in businesses. The reality is that in organizations, good communication is not allowed to flow freely. The attitude of management and workers has a negative impact on labor productivity. Finally, numerous communication systems have been deployed in workplaces that have nothing to do with productivity since the appropriate system is not utilized at the appropriate moment to the appropriate individual. As a result, the purpose of this study is to determine the influence of organizational communication strategies on staff efficiency in Delta State.


1.3 Objective of the Study

The broad objective of this study is to examine impact of organizational communication methods on the efficiency of employees in Delta State.

Specifically, the study seeks to:

  1. Examine type of communication methods that are practiced in organizations.
  2. Determine if those methods have been effective in driving organizational productivity.
  3. Explore problems or barriers to effective communication in organizations.
  4. Ascertain if organizational communication methods has a significant impact on the efficiency of employees.

1.4 Research Questions

The research is guided by the following:

  1. What are the type of communication methods practiced in organizations?
  2. Are the methods of communication been effective in driving organizational productivity?
  3. What are the problems or barriers to effective communication in organizations?
  4. Does organizational communication methods has a significant impact on the efficiency of employees?

1.5 Research Hypothesis

  • Ho: There is no significant relationship between organizational communication methods and the efficiency of employees.
  • Ha: There is a significant relationship between organizational communication methods and the efficiency of employees.

1.6 Significance of the Study

The general the purpose of communication in an organization is to effect change and to influence actions towards the realization of organizational goals. Communication is therefore a foundation stone upon which other activities and functions of the organization depends.

Findings from this study will provide management of both private and public organizations and other counter parts information in making policies and decision making toward improving the efficiency of their Staff. The result of the the study will further help to suggest a proactive communication means that will guarantee high productivity of the workers thereby enhancing the duties of the organization. Empirically, findings from the study will also serve as a reference point for other student and scholars intending to conduct a study on related topic.


1.7 Scope of the Study

The scope of this study borders on the impact of organizational communication methods on the efficiency of employees. The study will examine type of communication methods practiced in organizations. It will ascertained if those methods have been effective in driving organizational productivity. It will further explore problems or barriers to effective communication in organizations. The study however is delimited to two selected private organizations in Asaba Metropolis in Delta State.


1.8 Limitation of the Study

Like in every human endeavour, the researchers encountered slight constraints while carrying out the study. The significant constraint was the scanty literature on the subject owing that no recent study was conducted on communication method in organizational efficiency thus the researcher incurred more financial expenses and much time was required in sourcing for the relevant materials, literature, or information and in the process of data collection, which is why the researcher resorted to a limited choice of sample size. Additionally, the researcher will simultaneously engage in this study with other academic work. However in spite of the constraint, all were downplayed by the researcher while ensuring that the best is given.


1.9 Definition of Terms

Communication:

Communication is simply the act of transferring information from one place, person or group to another. Communication involves process of sending and receiving messages through verbal or nonverbal means, including speech, or oral communication

Employees Efficiency:

Employee efficiency is an employee characteristic and relate to the speed and accuracy of an employee at the job task. The concept relates to employeee productivity – the more efficient they are the more productive they will be if managed correctly.

Organizational Productivity:

Organizational Productivity is the capacity of an organization, institution, or business to produce desired results with a minimum expenditure of energy, time, money, personnel, materiel,


1.10 Organizations of the Study

The study is categorized into five chapters. The first chapter presents the background of the study, statement of the problem, objective of the study, research questions and hypothesis, the significance of the study, scope/limitations of the study, and definition of terms. The chapter two covers the review of literature with emphasis on conceptual framework, theoretical framework, and empirical review. Likewise, the chapter three which is the research methodology, specifically covers the research design, population of the study, sample size determination, sample size, and selection technique and procedure, research instrument and administration, method of data collection, method of data analysis, validity and reliability of the study, and ethical consideration. The second to last chapter being the chapter four presents the data presentation and analysis, while the last chapter(chapter five) contains the summary, conclusion and recommendation.


Chapter Five


Summary, Conclusions and Recommendations:

5.1 Introduction

This chapter summarizes the findings on the impact of organizational communication methods on the efficiency of employees in delta state. The chapter consists of summary of the study, conclusions, and recommendations.


5.2 Summary of the Study

In this study, our focus was on the impact of organizational communication methods on the efficiency of employees in delta state. The study is was specifically set to examine type of communication methods that are practiced in organizations, determine if those methods have been effective in driving organizational productivity, explore problems or barriers to effective communication in organizations and ascertain if organizational communication methods has a significant impact on the efficiency of employees.

The study adopted the survey research design and randomly enrolled participants in the study. A total of 100 responses were validated from the enrolled participants where all respondent are employees of the two selected private organizations in Asaba Metropolis in Delta State.


5.3 Conclusions

In the light of the analysis carried out, the following conclusions were drawn.

  1. The type of communication methods practiced in organizations includes: team level communication, interpersonal communication, directional communication and written communication.
  2. The methods of communication are been effective in driving organizational productivity.
  3. The problems or barriers to effective communication in organizations includes: communication overload, poorly expressed messages, poor listening and premature evaluation, hostility between participants and communication filtering.
  4. Organizational communication methods has a significant impact on the efficiency of employees.

5.4 Recommendation

Based on the findings the researcher recommends that;

  1. For an effective and efficient employees performance, management must embrace; more clarity of ideas before communicating; better understanding of the physical and human environment when communicating; purpose of communication must be thoroughly analyzed.
  2. When planning communication, consultation should both be top down and bottom up, and all facts must be implicit and explicit; consideration should be given to the content and tone of the messages; the languages must be messages the receiver would find valuable
  3. Managers need to communicate with employees regularly to get feedback and offer suggestions in other to prevent confusion about future job assignments; this will help improve workers performance and organizational productivity.
  4. Top managers should communicate directly with their subordinates on issues of importance.
  5. Organizations should eliminate the barriers on communication and create efficient, participative, and transparent communication medium to improve workers commitment.

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