The Impact Of Information Technology On Worker Performance: A Case Study Of Ecobank Plc

Project and Seminar Material for Office Technology and Management OTM

The Impact Of Information Technology On Worker Performance: A Case Study Of Ecobank Plc


Abstract


This study focused on the impact of information technology on worker performance using Ecobank PLC in Jalingo as case study. The study is was specifically focused on evaluating the impact of information technology on worker performance in EcoBank Plc and examining the contribution of Information technology to the growth of the organization. The study adopted the survey research design and randomly enrolled participants in the study. A total of 34 responses were validated from the enrolled participants where all respondent are staff and management of Ecobank PLC in Jalingo. Based on the analysis of data collected, the study found out that Information Technology has improved the skills of workers in the bank thereby improving the employees performance.


Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • REFERENCES
  • APPENDIX
  • QUESTIONNAIRE

Chapter One


Introduction

1.1 Background to the Study

The rise of globalization developments in political, social, economic, technological areas crucially affects communal and organizational lives of individuals in the society. In parallel with these developments organization management are obliged to develop new management techniques to struggle even harder competition conditions. These modern management techniques to a large extent aim to raise employees? performance by using the power of communication (Erogluer, 2011).

The rapid development of the Internet during the last decade has also boosted the implementation and application of electronic Human Resource Management (e-HRM) Surveys of HR consultants suggest that both the number of organizations adopting e-HRM and the depth of applications within the organizations are continually increasing. An organization is a social arrangement which pursues collective goals, controls its own performance, and has a boundary separating it from its environment. It is a system that has been designed to achieve certain goals and objectives. The goals and objectives becomes the purpose for its existence. The objectives of an organization therefore, cannot be achieved without manpower, which assist in the operations needed to be carried out in an organization. The operations integrate the policies set in an organization with the goals of the employees. This results in a lasting relationship between the organization and the employees. One of the main goals of organizational theorists is, according to Simms (1994) “to revitalize organizations and develop a better conceptualization of organizational life.”

Information and communication technology, ICT in organizations has many faces, such as office automation, production automation, telecommunication and electronic networks connecting organizations. The “C” in “ICT” refers to the fact that, besides information processing technologies, a rapid growth can be found in computer- assisted communication technologies and computer-supported co-operative work. Organizations change as a result of socio-economic and technological developments.

New organizational forms and work arrangements are emerging, and ICT is adapted and designed to solve problems caused by these changes. The impact of the introduction of ICT becomes apparent in changes in work patterns, qualifications and decision-making procedures. Most businesses depend on employees with strong computer skills. Supervisors identify computer skills required for employees to perform their duties.

Typically, an employee and her supervisor establish performance criteria for computer skills that match her responsibilities. We have now entered an era when almost every part of our existence is affected by Technological innovations due to globalization and evolution of the knowledge economy. We are where Bill Gates was quoted saying in 1999 that… the internet is a tidal wave. It will wash over nearly all industries, drowning those who do not learn to swim in its waves’. ICT needs to become something that is easier for people to use. Until now, it has been as if people were the ones being used by computers due to the amount of data inputting required. However, with advances in cloud computing , sensor technology, multifunctional mobile terminals, and mobile communications technology, a wide variety of services have become available to people. This is regardless of whether or not the user is aware of what is physically behind the technology. This would include cloud computing, which allows the use of computer resources without having to think about the server equipment and complex processing behind it.


1.2 Statement of the Problem

The biggest challenge is in ensuring optimum utilization of human resource in relation to Information Communication Technology. There is the possibility of either underutilizing human resource or Information Communication Technology tools. This may be in form of misusing these tools by employees or underutilizing the potential of employees due to lack of the best information communication technology tools.
An organization may use lots of its capital in bringing modern technology to use but if not appreciated by employees, it can be disastrous and the objectives of such may not be realized in time mostly by lack of required skills in the organization. This, paper therefore aimed at examining the effects of IT on worker’s performance in an organization with particular reference to EcoBank Jalingo branch.


1.3 Objectives of the Study

The main objective of this study is to examine holistically the impact of information technology on worker performance: a case study in Ecobank PLC. Other objectives include:

  1. To evaluate the impact of information technology on worker performance in EcoBank Plc
  2. To examine the contribution of Information technology to the growth of the organization.

1.4 Research question

The study will provide answers to the following research questions;

  1. What is the impact of information technology on worker performance in EcoBank Plc
  2. To examine the contribution of Information technology to the growth of the organization.

1.5 Hypothesis of the study

  • Ho: there is no significant relationship between information technology and worker performance in EcoBank Plc.
  • Ho: there is no significant relationship between information technology and organizational performance in EcoBank Plc.

1.6 Significance of the Study

This study revealed the relevance of information technology particularly as it relates to workers in an organization. Similarly, the outcome of the study is expected to assist workers in organization in their decisions towards Information Technology. The research is of benefit to researchers who are expected to acquaint themselves with this research and source out knowledge that can be of benefit to their research. The outcome also revealed how Information and Communication Technology can be improved in workers in in tertiary institutions as such it can be a useful source of literature review.

The results, conclusions and recommendations of this study are useful to organizations when using the computer for managerial activities to set up guides based on their needs for use of emerging information technologies. Similarly, the study will help fill the gap discovered in the empirical studies on the use of ICT on workers in banks in Nigeria. Findings are expected to provide feedback on the areas of ICT usage which management staff can engage in for speeding managerial activities as well as suggested various computer facilities to engage other Stake holders, government agencies and foreign bodies.


1.7 Scope of the Study

This study examine the impact of information technology on worker performance.
With regards to the project topic in question, the research has been narrowed down to EcoBank, Jalingo branch; therefore the staff and management of the bank will form the population of the study.


1.8 Limitation

In the course of carrying out this study, the researcher experienced some constraints, which included time constraints, financial constraints, language barriers, and the attitude of the respondents. However, the researcher were able to manage these just to ensure the success of this study.


1.9 Definition of Terms

Some key concept in the research work are hereby defined for better understanding of the reader.

Information Technology:

It is used to lower the range of information in various forms in particular to computer, digital electronic and telecommunication.
Employee performance is defined as how well a person executes their job duties and responsibilities.

Computer:

Is an electronic device which is capable of solving complex problem quickly and accurately

Data Processing:

Is the process of collecting, recording, filling, calculating and disseminating of facts related to the physical event occurring in business.

Mainframe:

Is the generic name used for the first generation f computers that are known more for the size than for its computing power

Mini Computer:

Is the name given to next generation of computers which has the same computing power as mainframe
Micro Computer: Is the name given to computers that were modeled Apple Macintosh and IBM Personal Computer

Software:

These are non-hardware components of a computer in particular, the program that help computer perform its operation.

Hardware:

These are actual physical components that constitute a computer.

Internet:

Is a global heterogeneous network of compute system that share a common protocol.

System:

Is an assembly of part where the component or part are connected together in an organized way.

Displacement:

Sourcing of Personnel (people) from the environment

Selection:

Through written tests, interview, fitness and capability

Technology:

Is the study and practice of applied science.


1.10 Organization of the Study

This research work is organized in five chapters, for easy understanding, as follows.

  • Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study.
  • Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature.
  • Chapter three deals on the research design and methodology adopted in the study.
  • Chapter four concentrate on the data collection and analysis and presentation of finding.
  • Chapter five gives summary, conclusion, and recommendations made of the study.

Chapter Five


Summary, Conclusions and Recommendations:

5.1 Introduction

This chapter summarizes the findings on the impact of information technology on worker performance using Ecobank PLC in Jalingo as case study. The chapter consists of summary of the study, conclusions, and recommendations.


5.2 Summary of the Study

In this study, our focus was on the impact of information technology on worker performance using Ecobank PLC in Jalingo as case study. The study is was specifically focused on evaluating the impact of information technology on worker performance in EcoBank Plc and examining the contribution of Information technology to the growth of the organization.

The study adopted the survey research design and randomly enrolled participants in the study. A total of 34 responses were validated from the enrolled participants where all respondent are staff and management of Ecobank PLC in Jalingo.

Based on the analysis of data collected, the following are the findings of the study:

  1. The researcher found out that Information and Communication Technology has improved the skills of workers in the bank thereby improving the employees performance
  2. Findings reveal that Information and Communication Technology has bought new techniques in all Areas of the Banks by improving the banking operation.
  3. Finding also show that Information and Communication Technology is effective in operation of the Banks

5.3 Conclusions

With respect to the analysis and the findings of this study, the following conclusions emerged;

Information and Communication Technology departments in banks also play some roles in the banking sector like helping in critical area such as End-user technical supports, Desktops management, Network management, voice and data communications, business applications and strategic technology planning. Information and Communication Technology (ICT) has helped in reducing the cost of doing business in banks, banks all over the world are involved in certain time consuming and routine task on a daily basis and it dependent on internet banking to ensure that such technology is not abused and not used to encourage fraudulent and unethical banking practices, various standards have been set in the guidelines to which such technology must conform.

Finally, banks must ensure that the Internet service provider (ISP) has implemented firewall to protect the banks website from unauthorized users and banks are also to ensure that they are properly configured and institute procedure for continued monitoring and maintenance arrangements.


5.4 Recommendation

Based on the findings the researcher recommends that;

  1. The banks should improve more on its information technology so as to enhance its productivity.
  2. The use of (ICT) in the banking sector should not only be restricted to the cities alone, rural banking should also be improved upon.
  3. From time to time there should be enlightenment given to the general public through the various media on how to use some of the (ICT) equipment’s like the smart cards, ATM etc and its importance should also be made known to the public.
  4. Staff should be used side by side with ICT rather than reducing human capital which will in turn lead to unemployment in the country..

Get Complete Project Material

5,000 5000

The Complete Material Will Be Sent to You in Just 2 Steps

Quick & Simple…


Step One Purchase

Make Payment (Through Transfer) of ₦5,000 to the Account Below

Zenith BankAcc No: 1225513212
Samphina Academy
Current Account

Or CLICK HERE To Pay With Debit Card


FOR STUDENTS OUTSIDE NIGERIA
CLICK HERE To Purchase Material ($15)

Step Two Purchase

Send the Following Details on WhatsApp ( 08143831497) After Payment

  1. Payment Details

  2. TOPIC: The Impact Of Information Technology On Worker Performance: A Case Study Of Ecobank Plc

The Complete Material Will Be Sent To You On WhatsApp After Receiving Your Details
T & C Apply


  Contact Our Help Desk


Need a Different Topic? Perform a Quick Search



List of Related Works

Click on Any Topic to Preview the Content

samphina.academy

Samphina Academy

Samphina Academy is an Online Educational Resource Center that is aimed at providing students with quality information and materials to aid them in succeeding in their academic pursuit.