The Impact Of Information And Communication Technology (ICT) On Office Manager’s Job Performance In Selected Public Service Sector (A Case Study Of Owerri Municipal, Imo State)

Project and Seminar Material for Office Technology and Management (OTM)

Project and Seminar Material for Office Technology and Management (OTM)


The topic of this study is the impact of information and communication technology (ICT) on office manager’s job performance. The instrument used in gathering data for this is the questionnaire. The scope of the study covered four selected public service sectors in Owerri.

Population was 50 and sample technique was 30. The data gathered were analyzed using frequency mean calculations and table presentations. The research findings reveal that information and communication technology motivate the job performance of office manager’s and makes work easier and faster.

Again, that lack of maintenance will reduce the effectiveness of these machines and bring slow down in processing. From the summary of the findings, the researcher therefore concludes that information and communication technology should be provided to office manager’s so as to attain their job performance.

The researcher recommends that the role of office technology in the development of office manager profession should be encouraged and office managers should have the required skills needed in operating these equipments.

Table Of Content

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.2 Background of the study
  • 1.3 Statement of the problem
  • 1.4 Purpose of the study
  • 1.5 Research question
  • 1.6 Significance of the study
  • 1.7 Scope of the study

Chapter Two

2.0 Review Of Related Literature

  • 2.1 The concept of Information and Communication Technology
  • 2.2 History of Information and Communication
  • 2.3 The Office Information and Communication
  • 2.4 Technology that is prominent in the Organization
  • 2.5 Communication and Office Manager
  • 2.6 Information and Communication – A Key Role in Office Manager’s Job Performance
  • 2.7 The Impact of ICT on Labour Cost and Employment
  • 2.8 Negative Effect of Information and Communication Technology
  • Summary of Literature Review

Chapter Three

3.0 Research Methodology

  • 3.1 Research Design
  • 3.2 Area of the Study
  • 3.3 Population of the Study
  • 3.4 Instrument for Data Collection
  • 3.5 Method of Data Collection
  • 3.6 Method of Data Analysis

Chapter Four

4.0 Presentation and Analysis of Data

  • 4.1 Discussion of Findings

Chapter Five

5.0 Summary Of Findings, Conclusions And Recommendation

  • 5.1 Summary of Findings
  • 5.2 Conclusions
  • 5.3 Recommendation
  • 5.4 Areas for Further Research
  • References
  • Appendix

Chapter One

1.0 Introduction

The central bank is the only financial institution established and charged with the day to day management and control of the nation’s monetary affairs, the supervisor and co-ordination of banking and financial activities of the country. Ever country has only one central bank whose motive is not to make profitable but to carry out the major financial operations of the central government of a country.

In the world, the central bank stands at the apex of every country’s financial system, acts as the only issuer of the country’s legal currency, and acts as the government representative in the banking industry. However, in West Africa before independent, the West African Currency Board was the highest financial institution established by the Colonial masters in various parts of the British Colonial empire to act as a quasi-central bank.

This board was meant to control the issue of currency in the member countries and to keep currencies of West African Nations at per (Standard) with the pound sterling. But the operation of this board especially the money supply function was too rigid and inelastic to allow for fast economic development of the countries concerned. Also, it made the provision additional currency unreasonable burden some for the colonial territory and this situations clearly called for the establishment of the central bank to hasten economic growth and to play the role of promoting economic development and capital formation, and ensure the germination of growth of the vital institutions and practice that encourage savings mobilization. With the dissolution of the West African Currency Board (WACB) and the submission of report by Mr. T.B Loynis in August 1957, the central bank of Nigeria (CBN) was established in 1958 as a state bank that undertakes the major financial operation of the government.

The (CBN) promotes the development of the monetary and financial mechanism appropriate to Nigeria’s need, issues and centrals the Nigerian currency, acts as the Federal Government Agent by Managing the public dept and floating short and long term credits, and opening a local channel of investment for the commercial banks. Also, it plays the role of controlling banks by directing their credit facilities to suit the economy. This role is achieved through the credit guideline of the central bank.

1.1 Background Of The Study

The background of the study is concerned on the operations of the central bank and its impact in the economic development of Nigeria. The central bank is considered as the apex bank and head of the country’s banking system.

It is owned by the government which appoints its board of directors and its governor. In comparism, the central bank of Nigeria can be compared with the bank of England which is the apex bank or the Federal Reserve System that undertakes central banking in the United States. The central bank of Nigeria performs the function of carrying out the country’s monetary policy. In order to perform this function, the (CBN) must work closely with the state and have some means of influencing the credit policy of the commercial banks.

Moreover, the (CBN) does not aim at making profit for itself nor to compete against the commercial banks in the state for ordinary banking business, but to supply cash required by commercial banks and to assist in the clearing of cheques.

1.2 The Statement Of The Study

The issue of the role of the (CBN) in influencing the economic development of Nigeria is an important issue which has become a problem to the entire nation.

Despite the fundamental and principle role of the central bank as the controller of the monetary policies of the country, yet a lot of interviewing variables have stopped in making it difficult for economic principles to operate in the Nigerian financial system. The central bank of Nigeria has a distinct role to play in directing the nations economic development, but unfortunately this can not be achieved because of the human factors as well as the un-conductive environmental factors.

The density of bribery and corruption as well as the galloping and spiral inflationary situation more or less neutralize the influence that the central banks exercise in the economic development of Nigeria. This project work will go in depth to identify the problems encountered by the central bank of Nigeria in the economic development of the country with a view to find;

  1. The role of the (CBN) to the entire economy particularly to financial sector.
  2. The extent that the central bank has helped in the development of the Nigeria financial sector.
  3. Whether the development of the Nigeria financial sector has contributed immensely to the development of other sectors of the economy.

1.3 Purpose Of The Study

The purpose of the study is to;

  1. Find out the role of the central bank of Nigerian in the development of the Nigerian economy.
  2. Find out how the money deposit banks comply to the central bank of Nigeria’s rules in the controlling the money supply and credit creation.

The role of the (CBN) to the entire economy particularly to the financial sector;

  1. It has the monopoly of note issue
  2. It acts as the custodian of the cash reserves of commercial banks and helps in facilitating their transactions.
  3. It is to control the credit creation power of commercial banks in order to control inflationary and deflationary pressures within the economy.
  4. It keeps and manages the foreign exchange reserves of the country. It is an official reservoir of gold and foreign currencies.
  5.  It acts as the lender of the last resort by granting accommodation in the form of re-discounts and collateral advances to commercial banks, bills brokers and dealers or other financial institutions.
  6. Central banks acts as a clearing house for transfer and settlement of mutual claims of commercial banks.
    1. The extent that the central bank has helped in the development of the Nigeria financial sector is to ensure that there is sufficient financial resources to enhance the economic growth which requires monetary expansion in the country.
    2. Central bank of Nigeria has contributed to the development of financial institutions of the leading sectors of economy such as agriculture, industries and foreign trade etc. the development of these sectors require long-term finances. For this, the specialized financial institutions should be established which provide terms loans to these sectors.

The CBN has to take direct and active role;

  1. In creating or helping to crate the machinery needed for financing development activities all over the country.
  2. In ensuring that the finance available flows in the directions intended.
  3. Central banks are responsible for overseeing the monetary system for a nation along with a wide range of other responsibilities from overseeing monetary policy to implementing specific goals such as currency stability, low inflation and full employment.

N.O.N. Kanu, “Fundamentals of Nigerian Financial System”, Third Edition, June 2011.
Ugo A. Okoroafor “Currency Restructuring in the (CBN), cenbank. Org, September, 2012.

1.4 Research Questions

  1. Are currencies provided, price stable and inflation controlled in the country’s economy?
  2. Is monetary policy regulated by the authority of (CBN)?
  3. Is the currency regularly supplied to the financial sectors?
  4. Are the money deposit banks complied to the central bank’s rules in controlling the money supply and credit creation?
  5. What actions has (CBN) taken to control the monetary stability and sound financial structure in the economy?

1.5 Hypothesis

  1. Hi: In Nigeria economy, (CBN) has provided enough currencies, price stabilized and inflation controlled.
  2. Hi: Monetary policy is being regulated in the sense that (CBN) has the monopoly to issue note and coin in the country’s financial sector.
  3. Hi: The currency is regularly supplied to the financial sectors and worn out notes withdrawn.
  4. Hi: The money deposit banks are being complied by the (CBN) rules for the purpose of quantitative and qualitative methods of adoption. Quantitative methods aim at controlling the cost and quantity of credit by adopting bank rate policy, open market operations, and by variations in reserve ratios of commercial banks.
  5. Hi: central bank of Nigeria perform the functions to act as the government’s agency for the control and supervision of the banking sector, to monitor the balance payments according to the demands of the federal government and to adapt monetary policy along the demands of the federal budget.

1.6 The Delimitation Of The Study

The delimitation of the study will take into account of extent the central bank of Nigeria can spared its tentacles in solving the economic problems of the country. The delimitation of this study will also deal with the extent the researcher can read. In some circumstances, the researcher will make effort through appropriate questionnaires to get technical and administrative staff as well as other categories of staff particularly, the senior and junior staff who have direct access to the central bank operational machinery. Finally, the researcher who is a worker in the (CBN) will volunteer answers to some of the questions that might be thrown on them.

1.7 The Significance Of The Study

Like we said earlier the aim of this study is to find the role which the central bank of Nigeria plays in the development of the Nigeria financial sector, and the importance of the financial sector in Nigeria.
The purpose of having the central bank in Nigeria is to influence and control the conducted of commercial banks and other closely related institutions in the country.

This study presents an overview of the Nigerian financial sector, its importance as an engine and growth. However, without the financial sector in Nigeria and any other country of the world, there will be no growth in other sectors of that country since no nation, business firm or individual can live without funds.

If Nigeria should live without the financial sector, it means that all revenue collected and fund generated within it will be scattered and fund will not be accounted for since there is no sector managing it. On the other hand, if Nigeria has a financial sector without having an institution at the apex to control it, there will also be a problem. Therefore, the financial sector should not be overlooked in any nation as well as the central bank of that nation. Notwithstanding, it should be noted that the central bank of Nigeria has made great achievement in the development of the Nigeria economy.

1.8 Operational Definition Of Terms

Bank Advance:

This item in the balance sheet of the been accumulated up to a certain period.

Accrued Interest:

This represents interest on a security which has been accumulated up to a certain period.

Bank Acceptance:

This is a bill of exchange that has been accepted by a bank.

Bank Charges:

These are charges made by the bank to a customer for the management of his or her account. They are also known as bank commission.

Collateral Security:

This is a kind of asset required by the bank from the people to whom they lend the money to.

Financial Intermediaries:

These are all financial instructions that engage in some form of borrowing and lending.


This refers to the relationship between profit and the resources employed in earning it (profit). The resultant figure is usually express as a percentage.

Specialized Banks:

These include commercial, merchant, mortgage and other financial institution except (CBN).


This is the part of a company’s earnings that is actually paid out to equity share holders as a return on their investment.


This is the effective use of raw materials and other materials by the banks.

Chapter Five

Summary Of Findings, Conclusions And Recommendation

5.1 Summary Of Findings

From the analysis of data, the following major findings were made:

The nature of work being done in the public service sector is required information and communication technologies to ensure effective and accurate records in the organization. The contribution of Information and communication technology has creates an immense part in the job performance of office manager’s in ascertaining their duties.

  1. One office manager can do the work that would have been done by three or more office managers with the use of these modern technologies.
  2. Many office managers have lost their jobs as a result of the introduction of these new technologies while it has created jobs for a lot of office managers.
  3. Information and communication technologies facilities work of office managers and makes work easier and faster.
  4. Office managers are motivated by the use of these technologies.
  5. Lack of maintenance will reduce the effectiveness of these machines and bring slow down in processing. There is completion in office managers profession due to the fact that organization nowadays employ few office manager who can manipulate these machines and come out with greater output at a time i.e. computers.

5.2 Conclusions

Based on the findings obtained from the analysis of data, the researcher therefore concludes the following:

  1. Some of the office managers are not properly trained and skilled of in the operation of these ICT facilities.
  2. If this equipment are not protected and constantly service, they will be a slowdown in the work process.
  3. Most of these technologies used power supply which is likely to be useless if there is no adequate power supply.
  4. Most office managers are not working in a conducive environment which can hamper their job performance and they cannot be able to achieve the organization goal attainment.

5.3 Recommendations

Having identifies the problems associated with the use of information and communication technology by the office managers in the public service sectors, the following measures which are applied will greatly improve and sustain good working conditions and performance of office managers in the public service sectors.

  1. Information and communication technology or training on how to handle these equipments needs to be considered in every organization.
  2. Organization should employ office managers that are well trained management should see that these equipments are well protected and constantly services.
  3. Organizations should be situated in places where there is constant power supply.
  4. Organization should always organize seminars and workshops and make provisions for training programme this will enhance the job performance of the office managers and make their work to be effectively and efficiently.
  5. The office managers should be provided with these office information and communication systems so as to meet up their challenges ahead.

5.4 Suggested Area for Further Research

The research suggested that further research can be carried out in the following areas:

  1. The role of technology in the development of office manager profession.
  2. Occupational challenges of office managers in the development of office manager profession.
  3. Skills required of office managers in operating information and communication facilities.
  4. The government should reduce the cost of this equipment so that organization will be encouraged to install and use them effectively.

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