The Impact Of Information Communication Technology (ICT) On The Achievement Of Organizational Objectives

Project and Seminar Material for Business Administration and Management BAM

The Impact Of Information Communication Technology (ICT) On The Achievement Of Organizational Objectives


Information communication technology is essential and significant for effective and efficient operation of any business venture be it traditional or otherwise as finance is the life wire of any profitable business, so also is information essential to a manager for decision-making.

For information to be effective there must be a good communication network, which will enable the information to flow in accordance with the intended direction. Good communication technology aids organization to achieve their desired objectives through the employees in its service and communication is the only effective means through which members of the organization interacts.

This study will examine the challenges of information communication technology breakdown in an organization and recommend probable ways of ameliorating the issue so that the impact of communication network in the organization will be felt in any organization.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Table of contents
  • Abstract

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of problem
  • 1.3 Objective/ Purpose of the Study
  • 1.4 Research Question
  • 1.5 Research Hypothesis
  • 1.6 Significance of the study
  • 1.7 Scope of the study
  • 1.8 Limitation of the study
  • 1.9 Definition of terms

Chapter Two

2.0 Literature Review

  • 2.1 Overview of communication
  • 2.2 Historical Background of P.Z Nigerian plc
  • 2.3 Operations of P.Z Nigerian Plc
  • 2.4 Elements in the Definition of communication
  • 2.5 Effective communications
  • 2.6 Effective information communication Technology requirement
  • 2.7 Management of communication
  • 2.8 Summary of the review

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Research design
  • 3.2 Population of the study
  • 3.3 Sample size determination
  • 3.4 Instrument for data collection
  • 3.5 Explanation instrument used

Chapter Four

4.0 Presentation and Analysis of Result

  • 4.1 Data presentation
  • 4.2 Testing of hypothesis
  • 4.3 Decision rule

Chapter Five

5.0 Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Summary of the procedures used in the study
  • 5.3 Summary of the finding
  • 5.4 Conclusions
  • 5.5 Recommendations
  • References
  • Appendix
  • Questionnaire

Chapter One

1.0 Introduction.

The focus of this research study is on the challenges of information communication technology on the achievement of organizational objective. Information is an indispensable resource in every organization be it profit and non-profit oriented organization. We are actually in an information era, though organizations had passed through different era, we had in the past the agriculture era, the manufacturing and industrial era but now we are in the information era. Organizations activities get improved with time, accurate and pertinent information that help to make better decision in every organization.

Information communication technology consists of people, equipment and procedures to gather, sort, analyze, evaluate and distribute accurate, timely and pertinent information for management decision makers.
The chapter is broken down into sub-headings via- background of the study, statement of problem, objective / purpose of the study, research question, and research hypothesis, significance of the study, scope and limitations of the study, operational hypothesis, and definition of terms. Each sub-heading is discussed one after the other below.

1.1 Background Of The Study

Information communication technology is essential and significance for effective and efficient operation of any business venture be it traditional or otherwise. As finance is the life wire of any profitable business, so also is information essential to a manager for decision-making process.

For information to be effective there must be a good communication network, which will enable the information to flow in accordance with the intended direction. Good communication technology aids organization to achieve their desired objectives through the people employed in its service and communication is the only effective means through which member of the organization interacts.

It enables the people to know the expectation of management from them as they try to carry out their duty.
The plans, policies, procedures, strategies and goals of the organization are made known to the different levels of management operation and workers through effective communication and feedback is obtained through communication.

Communication can therefore be defined as the transfer of information, ideas, beliefs and instructions from one person to another through signs, symbols and writing. It can be defined in another vein as a means of transmitting information so that the person affected receives and understands it. This is to that, for communication be effective, there must be a feedback. Therefore, effective communications need to exist in an organization so that management can receive information that can help them in decision making.

The management function and other group activities are impossible without good information technology and as such, it is through communication that management gives directions to their subordinate. It is due to the absence or poor implementation of the above stated importance of communication land information that led the researcher to investigating the reasons for such poor to implementation and also gives device a means through which the situation will be ameliorated.

In order to improve a good information technology in communication, there should be allowance for horizontal, vertical and lateral communication in order to enable the workers to participate in decision making that will affect their well-being. Management should encourage both formal and information communication because both formal crucial for effective engineering of the organization affairs.

This study therefore examines the challenges of I.C.T on their achievement of organizational objectives with particular reference to Paterson Zochonis (PATERSON ZOCHONIS) Nigeria Plc, Aba.
The objective is to survey the various challenges faced by management and their subordinates in running the organizational activities with regard to conformation communication technology.

1.2 Statement Of Problem

The researcher after due consideration of the research topic has decided to shortlist the impacts inherent in the study.

Effective information communication technology is the basic pre-requisite for the insurance of instruction and accomplishment of the organization goals. Besides, it has remained the biggest problem facing our business organization this recent day. Meanwhile, these problems are as a result of inefficient and archaic communication channels.

Some of the manager does not understand the importance of communication. Inadequate and distortion of information in PATERSON ZOCHONIS Nigeria Plc Aba has led to several ugly scenarios/consequences like; strike action demonstration, work to rule and misunderstanding including others lack of adequate equipment for communication is a result of misconception of ideas between management and their subordinate and which appear to be the highest factor militating against the effectiveness of communication in an organization.

In view of the above impacts, the researcher attempts to find out some of the immediate and remote causes of losses associated with poor and inefficient communication network system in general and PATERSON ZOCHONIS Aba in particular.

1.3 Objectives/Purpose Of The Study

The purpose of this study is to examine the impacts of information communication technology breakdown in an organization and recommend probable ways of ameliorating the issue so that the impact of communication network in the organization will be felt in PATERSON ZOCHONIS Aba and organization.

In order to achieve effective communication in an organization and P.Z Plc, Aba in particular, the following opinions should be embodied/embedded by the management.

The management should design standard communication channel in which information can easily by transferred. Management should maintain a cordial superior subordinate relationship.

Management should seek the opinion of the workers in taking decision that affects them.

Management should issue clear and unambiguous instructions to subordinate for maximum compliance.

Therefore, the researcher is of the view that to facilitate communication of instructions, the employee responsible for the execution should be involved in decision making through upward communication and a suitable designed communication network.

1.4 Research Question

  1. Is there any clearly defined channel of communication between management and worker in PATERSON ZOCHONIS?
  2. Does information communication technology have any impact towards achievement of organizational objectives?

1.5 Research Hypothesis

  • Ho: there is no clearly defined channel of communication between management and workers of PATERSON ZOCHONIS.
  • H1: there is clearly defined channel of communication between management and workers in PATERSON ZOCHONIS.

1.6 Significance Of The Study

This study is of immense and innumerable significance to the researcher, the case study of PATERSON ZOCHONIS Plc Aba and the society at large with reference to my successor in this field of study.

To the researcher, this study will help the researcher to be alert of some certain organizations challenges in terms of communication and devise a means of overcrowding them at ease when they are encountered in future and also it serves as a partial fulfillment for the qualification of an award of Higher National Diploma (HND).

To the case-study, this through infestation of P.z plc Aba has the aim of identifying the causes of performance in their communication system. Apart from this, the following will be examined to ascertain the true position of the statement.

  • Analyze the communication network existing in Paterson Zochonis Plc Aba.
  • Evaluating the challenges that hindered effective communication in the organization.
  • To identify the communication channel already in use in Paterson Zochonis.
  • To make recommendations on ways of rectifying the challenges of communications technology or system in Paterson Zochonis Nigeria Plc Aba in order to enhance their productivity.

1.7 Scope Of The Study

The scope of this study will be limited to evaluate the position impact of ICT in Paterson Zochonis Nigeria plc Aba, factors that impede free flow of information in Paterson Zochonis Nigeria plc, solutions to such problems which will be adopted in organization effectiveness.

1.8 Limitation Of The Study

Due to the present economic stagnation in the country, the researcher was constrained in cause of carrying out this study by many factors especially the following;

Insufficient fund:

Finances are the major factors that limit the scope of the study more especially the fund to design enough questionnaires which led to the limited nature of the sample size.

Time factor:

The researcher was failed with time shortage including much loaded activities in this short semester like; assignments, sports, departmental jobs, and fast approaching examination, all these contributed to the limited nature of the study below its expectations.

Non challant attitude of management staffs:

The researcher was made to go to different offices in search of information tat could have been provided by one office, due to the above process, the information was delayed and sometimes the management are reluctant in allowing the researcher to source the information needed for the work.

1.9 Definition Of Terms


Information is the knowledge one can gather from various sources such as education research.


Communication is the process through which information idea and belief are exchanged between individual and corporate bodies through a common system of symbols either orally or writing.

In this vein, communication is a process by which management issues instructions to sub-ordinate on how to execute their duties and obtain feedback by performance (B.O NWOSU 2002).


Management according to MC Farland (1979) is the process by which mangers create, direct, maintain and operate purposive organization through co-ordinate, co-operative human efforts.

It is also a process by which mangers execute the function of planning organization directing and controlling the organizational activities through the co-coordinating of the require human and material resources for the achievement of the organizational objectives.


an organization according to Trewatha and Newport (1982:188) is social structure designed to co-ordinate the activities of labour and hierarchy of authority for the achievement of common purpose of goal.

Chapter Five

5.0 Summary, Conclusion And Recommendation

5.1 Summary

This chapter deals with summarizing the data analyzed in chapter four which was based on the impacts of information communication technology on the achievement of organizational goals.

A case study of Peterson Zochornas (Paterson Zochonis) Nig. Plc Aba was carried out. The study was aimed at finding out the challenges of ICT on the achievement of organizational objectives in terms of the causes and the percale solution to be preferred so that such communication breakdown will be reduced to bare minimum and possibly eliminated.

5.2 Summary Of Procedures Used In The Study

This empirical though descriptive research was carried out using different procedures; list of oral interviews and above all the structured Questionnaire which was distributed among various cadres in the organization requiring them to put down their opinion for the purpose of effective interpretation and conclusion coupled with recommendations. About 100 questionnaires was designed and distributed with 12 question, each and about 73 was responded and returned in which the researcher used for the analysis by computing each response using percentage table, which was analyzed for effective interpretation.

5.3 Summary Of The Findings

This data collected from the organization was analyzed and the following were concluded.

The data analyses on table 4.1 showed that (67) out of 73 (100%) of the pupation under survey have established ICT Network in their organization. This shows that ICT is very imperative and such should not be over looked as it helps to increase productivity in the organization.

According to Arucker (1962) in his statement “communication has been the center of management attention, these last twenty years or more in business”. Even in business world, information through good communication technology network is the life- wire of such bossiness enterprise. From this point, we can see that communication does not just flow but rather there are medium and channel through which it must flow. It involves the encoder, the coder and the decoder.

From the data analyzed in table 4.6, 1t was shown that 23(31.5%) of the total population said that the ICT network in terms of employee management relationship is very effective while 35 (48%) and 15 (20 5%) had other options.

This shows that effective ICT network is very vital in our business world but in PATERSON ZOCHONIS Nigeria Plc Aba, it makes people to work more effectively with greater job but also objective of their work groups and that of their organization. Data analysis in table 4 on whether organizational problem are due to communication breakdown showed that 45(62%) of the respondents strongly agreed that problems in our business due to communication breakdown. The books of different authors consulted talked about problems inherent in communication.

The points are as follows.

  • Misconception of leads.
  • Lack of understanding between the transmitter and receiver.
  • Lack of p[roper facilities
  • Lengthy massage and inappropriate listening.
  • Time lay and noise

There is malfunction in communication when people use high sounding words in place of very simple words, sometime message fails to listen and become in attention, noise at times constitutes some problems in communication. It distorts the information flow and the receiver will not get feedback.

In viewing the present ICT network as regard to Paterson Zochonis Nigerian Plc Aba, organization set up 42(58%) of the population felt that the present communication Network in their organization is fair but needs an improvement while certain percentage of the population gave other reasons. The result obtained showed a lot of inadequacies and inconsistencies of communication. In other to find solution to these problems, communication system needs to improve for the benefit of man, since it has been described as the livewire of the nation. This is to say that no man is an island and as such none can exist without communication. Therefore, both the government and private entrepreneurs should try to provide all the condition necessary for effective communication network in their organizations so that the workers performance will be improved and their productivity encouraged.

When all these aforementioned condition are satisfied, then the impact of information communication technology on the achievement of organizational objective will be feet positively towards increased productivity and elevated moral of workers in Paterson Zochonis Nigerian Plc Aba.

5.4 Conclusion

In conclusion, it was noted that the management should desire a standard communication channel in which information can easily be transferred.

5.5 Recommendations

The researcher investigation found out that communication is still in infancy and a lot to be done to improve communication network in business organization with particular reference to PATERSON ZOCHONIS Nig. Plc Aba. Based on this, government should take stock of communication needs of the entire business organization and allocate this communication system evenly.

Information communication technology should not be seen as luxury but a necessity to the mass flow freely and not to presented. The researcher has then made the following recommendations:

  1. The transmitter should select appropriate symbol when communication as this should follow a logical sequence.
  2. The receiver should help the transmitter clarify his meaning by raising questions from time to time about meaning that appear unclear to him, because the receiver may interpret in a way that the transmitter did not intend.
  3. There should be cordial relationship between the employer with his employee and that communication flow uninterruptedly without loss of faith.
  4. Instruments should be unambiguous as to ensure that messages are not distorted.
  5. Where electric gadget are needed for effe3ctive communication, such equipment should be provided, this is because poor communication network in any establishment makes workers ignorant and other time leads confused role performance.

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Frequently Asked Questions

What is the importance of Information Communication Technology in education?

Research findings reveal that using information and communication technology is effective in increasing educational motivation, improving questioning skill, improving research spirit and raising school marks. It is generally effective on third grade high school students’ educational improvement to a great extent.

What is the impact of ICT on student achievement?

The impact of ICT on student achievement is more positive when linked to pedagogy. Research has described how ICTs can have positive effects on student achievement when used appropriately to complement a teacher’s existing pedagogical approaches.

What is the relationship between ICT and communication in Nigeria?

The system of communication formed the mainstay of all the other systems, which came to depend on it for effectiveness”. This is why the researchers will not isolate the relationship between ICT and communication in general in the development of manpower in Nigeria, particularly in Enugu North Local Government Area.

How does ICT help in the development of the workforce?

The emergence of Information and Communication Technology (ICT) has revolutionalized how man contributes to the development of different workforces particularly those that bother on human and material development, for easy manpower growth.

What is the impact of ICT on student’s learning?

IMPACT OF ICT ON STUDENT’S LEARNING ACHIEVEMENT AND MOTIVATION – SOME DEBATABLE ISSUES. There is wide spread belief that Information and communication Technologies ( ICTs) can and will empower teachers and learners by transforming teaching and learning processes from being teacher- centered to student-centered.

Do ICTs improve student achievement and motivation?

This transformation will result in increased learning gains and motivation for students. However, reviews of the research on impacts of ICTs on student achievement yield few conclusive statements, pro or contra, about the impact of ICTs on achievement and motivation.

How does information communication technology affect students academic performance?

Information communication technology has no impact on students academic performance. ICT stands for information & communication technologies. ICT refers to technologies that provide access to information through communications. It is similar to information technology (IT). “But primarily focuses on communication technologies.

What is the main objective of the ICT study?

The main objective of the study is to ascertain the impact of ICT on student academic performance. For the successful completion of the study, the researcher intends to achieve the following sub objective

What is the role of ICT in the development of Nigeria?

The government of Nigeria (GON) recognizes ICT as the enabler for developing other critical sectors including education, healthcare, agriculture, and manufacturing. In its drive to diversify the economy from oil and gas, the GON is encouraging partnerships between local ICT companies and foreign investors.

Can information and communication technology improve tertiary institutions’ administration?

The Impact of Information and Communication Technology (ICT) on Tertiary Institutions’ Administration in Nasarawa State, Nigeria Usman, Yunusa Dangara 139 The research further found that ICT can assist in simplifying and improving the instructional supervision process through improved communication and practical orientation.

How much do telecommunications contribute to Nigeria’s GDP?

Data from the Nigerian Communications Commission (NCC) shows that telecommunications contributed as much as 12.45% to the GDP in the last quarter of 2020, up from 10.60% in the same quarter of the preceding year. This growth is attributable to increased demand, several years of policy implementation, and investment drive in the sector.

Which is Africa’s largest ICT market?

Nigeria is regarded as Africa’s largest ICT market with 82% of the continent’s telecoms subscribers and 29% of internet usage. Sub-Saharan Africa is also projected to be the fastest growing region with a compound annual growth rate (CAGR) of 4.6% and an additional subscriber enrollment of over 167 million in the next five years.

What is ICT and why is it important?

Information communications technology (ICT) is not only one of the fastest growing industries – directly creating millions of jobs – but it is also an important enabler of innovation and development. The number of mobile subscriptions (6.8 billion) is approaching global population figures, with 40% of people in the world already online.

How are ICTs transforming the global workforce?

Across the globe, information and communication technologies (ICTs) are transforming the world of work, creating new job opportunities and making labor markets more innovative, inclusive, and global.

How can ICT stimulate growth and create new jobs?

At a time of slowed growth and continued volatility, many countries are looking for policies that will stimulate growth and create new jobs. Information communications technology (ICT) is not only one of the fastest growing industries – directly creating millions of jobs – but it is also an important enabler of innovation and development.

What is the future of ICT for development?

Looking to the future, ICT for development is not about computers, mobile phones, and the internet, but about help, support, and train people in linking them and communities for communication, learning, and services. This will lead to improved well-being, increased work productivity, support for innovation, and impetus for inclusive growth.

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