The Impact Of Employee Training And Development Programs On Service Quality And Customer Satisfaction In The Hospitality Industry: A Case Study Of Selected Hotels Within Lafiya Metropolis, Nasarawa State

Project and Seminar Material for Tourism and Hospitality

The Impact Of Employee Training And Development Programs On Service Quality And Customer Satisfaction In The Hospitality Industry: A Case Study Of Selected Hotels Within Lafiya Metropolis, Nasarawa State


Objective of the Study


  1. Identify the factors affecting service quality and customer satisfaction in the Hotels within Lafiya Metropolis.

  2. Identify the forms of training and development needs of staff in Hotels within Lafiya Metropolis.

  3. Determine the effect of training and development on service quality and customer satisfaction in the Hotels within Lafiya Metropolis.

  4. Identify the factors affecting the effective implementation of training and development programs among Hotels within Lafiya Metropolis.

Research Question


  1. What are the factors affecting service quality and customer satisfaction in the Hotels within Lafiya Metropolis?

  2. What are the forms of training and development needs of staff in Hotels within Lafiya Metropolis?

  3. What is the effect of training and development on service quality and customer satisfaction in the Hotels within Lafiya Metropolis?

  4. What are the factors affecting the effective implementation of training and development programs among Hotels within Lafiya Metropolis?

Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses
  • 4.5 Discussion of Findings

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • REFERENCES
  • APPENDIX
  • QUESTIONNAIRE

Complete Material Available


Get Complete Project Material

6,000 Naira

The Complete Material Will Be Sent to You in Just 2 Steps

Quick & Simple…


Step One Purchase

Make Payment (Through Transfer) of ₦6,500 to the Account Below

Zenith BankAcc No: 1225513212
Samphina Academy
Current Account

Or CLICK HERE To Pay With Debit Card


FOR STUDENTS OUTSIDE NIGERIA
CLICK HERE To Purchase Material ($25)

Step Two Purchase

Send the Following Details on WhatsApp ( 08143831497) After Payment

  1. Payment Details

  2. TOPIC: The Impact Of Employee Training And Development Programs On Service Quality And Customer Satisfaction In The Hospitality Industry: A Case Study Of Selected Hotels Within Lafiya Metropolis, Nasarawa State

The Complete Material Will Be Sent To You On WhatsApp After Receiving Your Details
T & C Apply


  Contact Our Help Desk


Need a Different Topic? Perform a Quick Search



List of Related Works

Click on Any Topic to Preview the Content

samphina.academy

Samphina Academy

Samphina Academy is an Online Educational Resource Center that is aimed at providing students with quality information and materials to aid them in succeeding in their academic pursuit.