The Impact Of Effective Communication On Managerial Performance In The Private Sector (A Case Study Of Chibuzor Hospital, Anambra State)
The Impact Of Effective Communication On Managerial Performance In The Private Sector (A Case Study Of Chibuzor Hospital, Anambra State)
Abstract
Due to the impact of effective communication on managerial performance in the private sector and also the inefficiency in achieving goals. The researcher’s interest prompted the need to investigate into the impact of effective communication on the performances of the managers of Chibuzor Hospital, Anambra State. The study covers management, staffs, supervisors, managers.
The researcher also made use of various authors knowledge with those whose initiatives relates to the problem under study which include- textbooks, journals for the literature review, personal interviews, questionnaires were provided with various questions about communication and their importance and also other related books and materials.
The purpose of the research is to determine the roles or impact, effective communication creates in the performance of the managers in the private sector which include to build up the worker’s sense of security, efficiency purposes etc. The findings of the research shows that effective communication in the private sector serves as basic tools for management.
Table Of Content
Preliminary Page(s)
- Title Page
- Approval Page
- Dedication
- Acknowledgment
- Abstract
- Table Of Content
Chapter One
1.0 Introduction
- 1.1 Background of the study
- 1.2 Statement of the problem
- 1.3 Objective of the study
- 1.4 Research questions
- 1.5 Significance of the study
- 1.6 Scope of the study
- 1.7 limitations of the study
- 1.8 Definition of terms
Chapter Two
2.0 Review of Related Literature
- 2.1 Meaning and nature of communication
- 2.2 Types of communication in business organization
- 2.3 Communication channels in the organization
- 2.4 Communication barriers
- 2.5 Solution to communication barriers
- 2.6 Importance of communication
- 2.7 When communication is said to be effective
- 2.8 Summary of the chapter
Chapter Three
3.0 Research Design and Methodology
- 3.1 Introduction
- 3.2 Research design and Methods used
- 3.3 Sources / methods of data collection
- 3.4 Population and sample size
- 3.5 Sample Techniques
- 3.6 Validity and reliability of measuring instruments
- 3.7 Method of data Analysis
Chapter Four
4.0 Presentation and Analysis of Data
- 4.1 Introduction
- 4.2 Presentation of data
- 4.3 Analysis of data
- 4.4 Interpretation of data
Chapter Five
5.0 Summary, Conclusion and Recommendations
- 5.1 Introduction
- 5.2 Summary
- 5.3 Conclusion
- 5.4 Recommendations
- Bibliography
- Appendix
Chapter One
1.0 Introduction
This section of the report deals with the historical background of the study, the historical background of Chibuzor Hospital, it also narrates the statement of problem, objective of the study, significance of the study, research questions, scope and limitations of the study.
1.1 Background Of The Study
Effective communication is and always has been an important feature in enhancing excellent managerial performance. Communication is the lifeblood of every phase of organization life. The basic theory of effective communication dictates that everyone in an organization should have all the information he needs to perform his job properly. Manager’s communication skill creates a climate for good human relations and provides effective motivations for employees.
According in little (1965:113) communication is the process by which information is passed between individuals and organization by means of previously agreed symbols. In other words, it is the exchange of ideas, facts, and opinions by two or more people.
Shaughnessy (1976:209) sees communication as the means by which information is passed from one person to the decisions makers and resulting decisions passed to these involved in executing them without superior or subordinates communication, there could be no organization since it would be impossible to get people to do in a coordinating way. People would be linked together or abstract chain of command but acting without chain of understanding.
Management in some organization seems incapable of communication effectiveness and successful with the work done.
Subordinates do not comprehend what they are told by superiors and the administrator does not hear clearly through what the subordinates are trying to tell him, when such situation arises, productivity will fall drastically. Therefore, managers should be greatly concerned with information system and how they are working.
According to Onuta (1991:89) daily contract between subordinates and superiors is the most important and suddenly used method of communication. The need together free flow of message through open channels of communication on which in a firm is essential for the smooth running of the organizational machinery. The success of any organization depends on the caliber of its administrative managers. Where a manager’s communication is poor, coordination is poor, since coordination implies that people and manager has to interpret information generated by his subordinates and pass such information either upwards or horizontal to his superior and peer respectively.
In this way, they improve managerial performance. Hence, the information must be understandable between the sender / code and the receiver / decoder and must be acted upon before we say that communication process has been completed.
It is for the fore-going reason that research work center ground is based on “The Impact of Effective Communication on Managerial Performance in Chibuzor Hospital, Anambra State”. In this organization, the researcher tends to find out the extent in which communication is effective and know communication when effective, can improve the performance of managers.
Chibuzor Hospital was established in the year 1998 By a renowned Physician Dr. C. B Anene. The hospital is well known for effective delivering of qualitative healthcare services to the community. It has a staff size of about thirty medical workers. It comprises of resident doctors, nurses, laborers, etc. It is situated along Federal Polytechnic Oko Road. Effective communication has accelerated the managerial indices of the hospital. In order to have a successful business with administrative and technical staff, effective communication becomes imperative.
1.2 Statement Of The Problem
No society or organization can exist for more than a few days without communication.
Lack of effective communication has always been a major problem hampering the performance of managers in the organization, with particular to private sector.
The absence of this, his always create a big gap that needed to be filled. This has brought about: low productivity, non-accomplishment of organizational goals and objectives, low-profit attainment etc.It hinders the work going on in an organization through which orders and instructions are given.
Without effective communication, identity or co –operation cannot be easily communicated and also goals cannot be clearly and concisely communicated/ stated. Thus, which might even lead to the shut down of the organization.
1.3 Objectives Of The Study
The broad objectives of this study is to determine the role of effective communication in improving managerial performance, as well as, creating possible ways of maintaining effective communication in an organization.
The objectives are therefore being stated below:
- To identify communication problems faced by the managers in the medical establishment.
- To suggest means by which method of communication can be improved.
- To know how effective communication helps in improving managerial performance.
- To ascertain when managerial performance is poor and what effective communication is.
1.4 Research Questions
- What is the role of effective communication in an organization?
- Is there any lack of effective communication between the managers and subordinates on managerial performance?
- What are the problems of effective communication in an organization?
- Does effect ineffective communication leads to organizational problems?
1.5 Significance Of The Study
Every organization believes in the value of good staff on it few and up getting it right.
Therefore, it is pertinent to give considerable attention to these problems.
- Be of great use to anybody, who intends to work in an organization, not to ignore effective communication to excellent managerial performance.
- Expose managers on the need for effective communication.
- Improve communication system in an organization
- Serves as an instrument of social interacting through which relationships are established extended and sustained between managers and workers and the public.
1.6 Scope And Limitations Of The Study
This study “The Impact of Effective Communication on Managerial Performance” is centered only in Chibuzor Hospital Oko, Anambra State. The researcher has no intention to study the impact of effective communication in other business organization, because every necessary information and facts will be provided by the organization.
1.7 Limitations Of The Study
Despite, the limited scope of this research, it was affected with certain constraints, which are as follows:
Time:
In research of this type, a lot of time is needed by given the short time allowed for this study; it was not possible to do all that was required and necessary.
Resources:
For the reason that I have no source of my own income where to obtain funds, collect enough data for the work, reductions was made in the quality of my work but the research work will be at normal quality, which means that the research work will make sense.
Transportation:
Due to the high cost of transportation fare caused by bad roads and the distance where the hospital is situated, it was not possible to visit the hospital always in collection of more data
1.8 Definition Of Terms
Communication:
Sending, giving or exchange of information and ideas
Organization:
An association or society, people working together to achieve an aim / goal.
Grape View:
An unofficial network of communication by which gossip and information and speed.
Channel:
The course of agency through which communication passes.
System:
Orderly inter-connected method of organization.
Destination:
The phase to which a person or thing is going process: Series of acts or changes proceeding from one to the next.
Gesture:
A movement of the body or how to express an emption or intention.
Social Distance:
The distance between people who have different social backgrounds such as education, wealth and religious persuasions.
Performance:
The accomplishment of a given task measured against present known standards of accuracy, completeness, cost and speed.
Private Sector:
It is the part of the economy that is not state controlled. It is run by individuals and companies for profit. It encompasses all for profit businesses, which are not owned or operated by the government.
Chapter Five
5.0 Summary / Conclusions And Recommendations
5.1 Introduction
This concluding chapter will be subdivided into three-Summary, Conclusions and Recommendations to justify the role of effective communication with a particular reference to Chibuzor Hospital, Anambra state.
5.2 Summary
This discussions of findings of the organization, Chibuzor Hospital, Anambra State, it could be seen that effective communication improves managerial performance. This could be proved in question 12, where all the respondents accepted and agreed that sharing information makes the organization efficient. The workers in the organization also conclude that communication improves the performance of managers into high managerial performance and also all the respondents are viewed by encouraging the agency to improve their information and communication system.
5.3 Conclusions
From the discussion, it was discovered that for an organization is to work well, information must not only be well developed but also be well communicated. It is necessary that managers should maintain in a strong communication, this will keep them abreast to develop in their field of specialization. Effective communication has been seen as an important tool in the management of our industries, workers communication job related matters with one another in the working place. This can be between the superiors and the subordinates. The success of the management in any organization depends largely on its ability to acquire the required data, decision making and communicate relevant information to organizational members.
5.4 Recommendations
Observation deficiencies in the communication system in Chibuzor Hospital will form the basis for the recommendations to be made. I recommend that community and government should help the company to invest their resources by providing more qualitative medical facilities and providing relevant information, interms of health in the organization. Considering the deathrates in the country, if the government and community assist the company to establish or interest their resources, it will go a long way to reduce deaths and also diseases, thereby improving our economy.
The manager of Chibuzor Hospital Anambra state is already doing well in various areas, such as administration of drugs to patients, ensuring healthy environment, regular vaccination and immunizations etc.
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Frequently Asked Questions
Does public sector communication apply to all levels of Management?
Public sectors communication without doubt applies to all level of management in every public sector organization. Due to the fact, it has been signed out for special emphasis in recent years. A great deal has been said and written about the role of communication in management / employee relation and most often, it has been treated as a problem.
Why is communication entrenchment important in public sector?
It is said to be effective when there is a successful transfer of information and understanding from sender to a receiver. No organization can function without a detailed and effective made of communication. As the public sector become complicated, so is the need for adequate communication entrenchment.
What is restriction or ineffective communication in public sector?
Restriction or ineffective communication in the public sector makes it impossibility for members within the organization to get enough information which is required of the performance of stipulated task. It is said to be effective when there is a successful transfer of information and understanding from sender to a receiver.
Why is communication a vital tool for management?
It is a vital tool for management because without it, all attempts to carry out the activities of an organization (public sector) must fail without communication between management employees, nothing can happen, no instruction can be given, no orders taken, no contact made with superior or subordinate and no information provide or received.
What is public sector communication?
Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve.
What are the four principles of Strategic Communication in public sector?
Such a development mobilizes four different principles for strategic communication in public sector organizations—civic communication, management communication, reputation management, and market communication.
What do you mean by public sector management?
The Public Sector is the principal actor in macro socio-economic policy making infrastructure and an architect of an enabling environment for national development. Public Sector management covers such aspects of management as productivity management, and management of human, financial and other resources.
What is the difference between private and public sector values?
The difference between private and public sector values As they apply to such different groups of people – the whole of society vs. small, competitive subgroups – public and private management keep a vastly different defining value. Public management values public interest, public needs and political compromise.
What are the effects of ineffective communication in the workplace?
Here are some of the effects of ineffective communication within the workplace and what you can do to prevent them from happening within your own organisation. When there is a failure in the communication of goals by the management, employees would end up misinterpreting their intentions.
Does public sector communication apply to all levels of Management?
Public sectors communication without doubt applies to all level of management in every public sector organization. Due to the fact, it has been signed out for special emphasis in recent years. A great deal has been said and written about the role of communication in management / employee relation and most often, it has been treated as a problem.
Why is communication entrenchment important in public sector?
It is said to be effective when there is a successful transfer of information and understanding from sender to a receiver. No organization can function without a detailed and effective made of communication. As the public sector become complicated, so is the need for adequate communication entrenchment.
What is public sector communication research?
Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources.
Why is effective communication important in management?
Why Is Effective Communication Important in Management? To lead others, you must demonstrate effective communication skills. Otherwise, a manager will lack the credibility to implement his employer’s objectives, and struggle to rally worker teams behind them.
What is the role of communication system in an organization?
It is said that communication acts as a driving force which keeps all the individuals working as per the expectations of the top management. 3. Coordination The communication system plays a vital role in coordination of efforts and activities within single work units are between the various subsystems of the organization.
Why is communication so important for good teamwork?
As an event manager, having a good team of people around you is so important for the delivery of a successful event. Livestrong break down in this article how and why communication is so valuable for good teamwork.
Why do you need a communication plan for your project?
Everyone has different communication styles, so take those into consideration to ensure your project communications will actually land. A communication plan can help you devise a strategy for what effective communication will look like on any given project.
