The Causes And Impact Of Conflict In An Organization (A Case Study Of First Bank Nigeria Plc Enugu)

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The Causes And Impact Of Conflict In An Organization (A Case Study Of First Bank Nigeria Plc Enugu)


Human relation management is earnings as a major determinant of organizational conflict. An organization success depends on how they are able to relate with the staff in the organization. Organizations are established with the aim of making profit but how are they making profit with a lot conflict arising from all angles. For the reason a research was been carried out in order to know the causes and import of organizational conflict. Conflict can be defined as a type of behaviour that occurs when two or more parties are an opposition as a result relative deprivation intercepting with one person or group. From the research carried out we were able to know the causes of the impact of conflict in the organization. The project is divided into five chapters chapter one treated the background of the study statement of problems objective of the study. Statement of hypothesis. Significance of the study scope of the study research question and defection of terms and references. In chapter two literature review were examined by other studies as it relates to causes and impact of conflict in an organization. Chapter three deal with the design of the study the method used in collecting data and it also deals with the way questionnaire were distributed using sample population of one hundred and twenty-two staff and customers and the data were analyzed using parentages. In chapter four the data were treated. The data got from the research survey were analyzed and interpreted and clearly presented. Chapter five treated the summary or finding conclusion and recommendation. From the research we were able to know that all forms of business organization experience conflict. And the basic reason why conflict occur in an organization is because different belief that were what 35 respondents representing 38% responds rate said the impact of conflict in an organization is that minimized organization profit according to the researcher 40 respondent representing 43% response rate were in support of it. The researcher recommended that first bank Nigeria plc Enugu should increase their co-operation among staff and between staff and customers since it reduces organizational conflict.

Chapter One


1.1 Background of the Study

Conflict can be described as a “type of behaviour which occurs when two or more parties are in opposition or in battle as a result of a provide relative deprivation from the activities of interacting with another person or group.

The two basic philosophical assumptions that underline conflict in an organization are as follows:

  1. That man wants to enjoy egalitarianism.
  2. That man is a selfish being.

These two assumptions are conflicting to each other while the first assumption upholds that man is a selfish being by nature, which gross to stay that man thanks of betterment of himself first.

He on the second proportion work forward to a world where everybody is equal etc. a world where people think of the benefit of all. There is two opposing goals therefore keep man in a state of disequilibria and interfere with man’s ability to work harmoniously with employees. As a result conflict is said to over-existing or ever present.

As long as we agree with the fact that no two people’s are the same and at the same time being to either in an organization different individual to perform different may roles the achievement of the set organizational objectives. Due to roles difference, it may clash leading to conflict. Individual objective running counter with organizational objectives. We shall at this point quiet a renowned religious preacher, politician, and ideologist, Rev. Jersey Jackson of the united state of America, who once said during one of his campaign speeches. We are not perfect human beings but we have been called upon to perform perfect duty. Jersey Jackson therefore understood from the on set that conflict will always exist but that should not stop man from performing his duties. The advice is that we should therefore seek to minimize conflict. His interpretation of the word WEALTH POSITION AND POER, is quite district of the ordinary man’s. This is because the came as a part fact duty amongst important being. For that reason, wealth for him is meant for sharing ment for higher productively by “corporation” the research means the collective power of the individual’s participating in it [i.e synergistic affect]

Therefore knowing fully well that conflict is bound to exist in all formers of organization. Manager must have foresight to be able to determine the future or unforeseen circumstance.

As he knows no two persons are the same but are called to do the same work in the organization so conflict must arise. So experience managers compiled with hard work would make his decision certain.

This attendant knowledge and skillful application of management principles is necessary at his stage.

1.2 Statement of Problem

Organizations in Nigeria have not been able to achieve their objective of either profit minimization or maximization of shareholders wealth as a result of industrial conflict. The government functions business man the media and the general public are characterized by inefficiency favoritism unfriendly attitude to their position meant dignity for all while power was to service and not for dominance as the ordinary earthly man felt. While Christ was postulating on these ideologies and bringing about the partially realized transformation in the word the ordinary man for his selfish nature felt the wealth was unquestionable a significance determinate of social class since wealth provides the means to pursue a life style unattainable by those without wealth on his opposing view and others gave rise to the highest conflict which Christ met on the cross “the crucifixion”

Conflict arose in the lift of Christ because he was considered a rebel in the land of his birth.

The researcher used Bible to interpret that study because it carries a great lesson as far as conflict is concerned.

Managers as the prime movers of our industrial organizaiton should through the adaptation and understanding of the individuals situation understand the force that could create tension in a organization and adapt such measure that would give rise to cooperation and a conductive environment customer which has in one way or other led to conflict between employers and employees between employers and union etc. which in turn gave rise to the following.

  1. Production stop age
  2. How galactic products
  3. Industrial strike

1.3 Objective of the Study

No study is carried out without reason. Therefore the researcher want to know the following:

  1. To find out the causes of organizational conflicts.
  2. To advise first bank of Nigeria plc and other organization how to resolve conflicts whenever it arises.

1.4 Research Question

  1. Why do conflict occurs in an organization?
  2. What are the causes of conflict. In an organization like first bank?
  3. Why is conflict inevitable in an organization?
  4. Can an amicable resolution of conflict in an organization give rise to improvement of workers moral and productivity in the organization.

1.5 Statement of Hypothesis

The research established the following hypothesis

  1. Ho: A conflict does not occur in all forms of business organization.
    Hi: conflicts occur in all form of business organization.
  2. H0: conflicts does not increase productivity
    H0: conflicts increase productivity

1.6 Significance of the Study

The research will be of great benefit to first bank of Nigeria Plc Bank customers and other organization both and private enterprises.

The study will very important to other researchers and mostly to students.

This research will be of a great benefit to the Nigerians and other countries that has the effect.

1.7 Scope of the Study

The scope of the study will be very wide if it has to be carried out in all the organization in Nigeria. The study is limited based on the fact that there is no money it cover the whole nation. There is also the problem of time constraint. Therefore the study is limited to first bank of Nigeria plc Enugu main branch

1.8 Limitation of the Study

There is virtually no organization that cannot experience conflict in Nigeria the researcher would have like to conduct the research in all the organization in the country but due to time and financial constraints the work will be limited to a particular organization in Enugu State. Financial institution (First Bank).

1.9 Definition of Terms

Some of the terms used in this study are define as shown below.


This means dispute or difference among people


This means equality i.e. were every body is equal


This means a lack of unbalance.


Treating a person or group (worse) than other


This means to intrude i.e. to get in the way of another.


This means something that is two much difficult to understand stagnation –this means when something is not growing or moving.


Quick to notice


Active opposition between two persons


Incorrect statement

Chapter Five

5.0 Summary of Finding Conclusion and Recommendation

5.1 Summary of Finding

Using the hypothesis tested analysis made and questionnaires collected a number of observation on the causes and impact of conflict in an organizaiton can be made

The main purpose of the study was to find out the causes an impact of conflict in an organization using first bank of Nigeria plc Enugu as a case study and also if possible make recommendation on how to improve the relationship between staff and customers.

From the research study the researcher found out that.

  1. All forms of business organization experience conflict. This was made cleared instable eight where 93 respondent representing 100% responses rate said in favour of it
  2. Conflict doesn’t increase productivity rather it minimize organizational profit. This was made cleared in table ten where 40 respondent representing 43% response rate said it increase productivity.

5.2 Conclusion

From the finding got from research survey the researcher can them make the following conclusion since no business can exist without having conflict in running the business I now conclude that conflicts is inevitable in business organization.

5.3 Recommendation

Based on the finding the following recommendation are hereby made it is believed that it would help alleviate the problems faced in organization.

First and for most it will be a great benefit to first bank Nigeria plc and other organization if they increase organizational co0orperaiton among staff and between staff and customers since it reduces conflict. It researcher hereby recommended that organizational co-operation should be increase.

The researcher also recommended that first bank Nigeria plc should stop their delaying attitude in attending to their customers they can achieve this by employing competent worker and through computerized system. Since first bank Nigeria plc charges are moderate the researcher recommended that they should keep it up

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