Human Capital Development And Organizational Performance

Project and Seminar Material for Business Administration and Management BAM

Human Capital Development And Organizational Performance


Abstract


This project examined the relationship between human capital development and organizational performance. The research design used was survey design, the population of this study consists of members of staff of Sterling Bank Plc Lagos, while the sample size was 118 that responded to administered questionnaire. Data were collected using a structured questionnaire and analysed using frequency Tables and Percentages. The findings of the study are that human capital developmentmotivates workers; human capital development reduces high level of labour turnover; human capital development retains the best hands in the services of the organization; human capital development matches workers’ ability with job requirements; human capital development enables workers meet and surpass set standards and that human capital development makes workers to be productive. The researcher recommends that the management of Sterling Bank Plc should continuously promote human capital development and that the management of Sterling Bank Plc should constantly train and develop members of staff the bank so as to meet and surpass expectations.


Chapter One


Introduction

1.1 Background to the Study

The human resources create value added in an organization because no work can meaningfully take place without the indispensable contributions of the human resources(Akanji, 2012). The most automated activities irrespective of the level of sophistication still require human resources intervention to ensure organizational efficiency and excellent performance (Adeoye, 2012).Human capital development on the one hand will make all organizational resources to become sources of blessing and not sources of curses because they will continuously surpass customers’ expectations and compete favourably in this competitive business environment that is saturated with all kinds of technological advancement (Mellner, Aronsson and Kecklund,2014).

As a matter of fact, it is not always practicable to get the personnel that will be 100% perfectly fit to the job and the major objective of the organisation to fit the man to the job and fit the job to the man (Dellinaand Raya, 2013). Fapohunda(2014) asserts that the organization can only perfect the imperfectness in the workforce through adequate and appropriate human capital development. Training and development therefore are series of activities designed to increase the ability of individuals and groups to contribute to organization effectively and efficiently(Armstrong, and Taylor, 2014). Banjoko(2010) confirms that a lot depend on the workforce that carries out the numerous functions of the organization because the success or failure of any organization is a function of the training and development that the workforce is given.

For the desired results of an organization to be achieved, the manpower needs of that organization must be fixed to the overall objectives and goals of that organization through continuous human capital development (Ojo, Salau, and Falola, 2014). In the opinion of Ozbilgin, Beauregard, Tatli and Bell (2011), the most important asset of every organization is the human resource because while other organizational resources including materials and finance are in themselves idle, the human resources is the most active and of course the “activator” or “mobiliser” of other factors. Therefore, no matter how the level of automation in an organization, no matter how vast financial and material resources at the disposal of the organization, all these other organizational resources will assuredly still need the human sources to put them to proper use that will benefit the organization (Mani, 2010).

Again, it is also a common knowledge that business and the environment of business are dynamic, the human resource/manpower can efficiently meet up with these changes in the changing environment only if the manpower is continuously trained, else, the manpower will only accept the changes in changing environment rather than positively affecting these changes in the changing environment (Mordi, Mmieh, and Ojo, 2013).

Yazdani (2011) affirms that training and development programmes are necessary in any organization to improve the quality of work of the employees at all levels, particularly in a world of fast changing technology, changing values, and deteriorating environment.

Rukhmani, Ramesh, & Jayakrishman (2010)emphasize that the human capital development has a positive impact on operational performance. Also, Shagvaliyevaand Yazdanifard(2014)claimedthat a positive correlation exists between human capital development and management performance.

Meier and Boyne (2012)assert that organisations wastages, repeated losses, poor service delivery, poor quality service and non-compliance with customers’ specifications will all become a thing of the past if an organization takes the issue of human capital development seriously. Therefore, this study would find out whether human capital development is related with organizational performance.


1.2 Statement of the Problem

Most organizations cannot favourably compete in today’s business environment that is saturated with all kinds of changes because they fail to fit the man into the job and fit the job into the man. The fundamental problem of most organizations in our world today is that they desire excellent performance, organizational growth, operational efficiency, workers’ excellent exploit and management effectiveness, yet, they take the issue of continuous human capital development with levity

Organizational wastages and losses are ignorantly celebrated in most organizations because the organizations fail to continuously train and develop the human capital that is capable of directing other organizational resources properly, profitably and productively (Rukhmani, Ramesh and Jayakrishman, 2010). The organization that will stand up with its shoulder raised high in this our age that is saturated with daily technological advancement, changes in customers’ tastes and fashion, changes in customers’ expectations and needs, frequent changes in government policies and changes in all spheres of business as caused by political, economic, socio-cultural factors among other factors cannot be indifferent to the issue of human capital development (Banjoko, 2010).

It is rather worrisome that some organizations fail to take the issue of human capital development seriously while some organizations that even have the understanding of the benefits of human capital development, fail to carry it out regularly forgetting that the organization that fails to carry out human capital development regularly will assuredly be very far from the realization of its objectives despite its dreams and desires of greatness.

This study will therefore examine the relationship that exists between human capital development and organizational performance and also proffer solutions and recommendations to problems identified in this study.


1.3 Aim and Objectives of the Study

The aim of this study is the examination of the relationship that exists between human capital development and organizational performance while the specific objectives are:

  1. Examine the significant relationship existing between workers’ training and improved workers’ performance.
  2. Evaluate the significant relationship existing between managements’ development and employees’ motivation.
  3. Determine the significant relationship existing between matching workers’ abilities with job requirements and workers’ efficiency.
  4. Examine the significant relationship existing between increased workers’ intelligence and excellent workers’ service delivery.

1.4 Relevant Research Questions

  1. Does any significant relationship exist between workers’ training and improved workers’ performance?
  2. Is there any significant relationship existing between management’s development and employees’ motivation?
  3. What significant relationship exists between matching workers’ abilities with job requirements and workers’ efficiency?
  4. Does any significant relationship exist between increased workers’ intelligence and excellent workers’ service delivery?

1.5 Relevant Research Hypotheses

Hypothesis I
  • Ho: There is no significant relationship existing between workers’ training and improved workers’ performance.
  • Hi: There is a significant relationship existing between workers’ training and improved workers’ performance.
Hypothesis II
  • Ho: There is no significant relationship existing between management’s development and employees’ motivation.
  • Hi: There is a significant relationship existing between management’s development and employees’ motivation.
Hypothesis III
  • Ho: There is no significant relationship existing between matching workers’ abilities with job requirements and workers’ efficiency.
  • Hi: There is a significant relationship existing between matching workers’ abilities with job requirements and workers’ efficiency.
Hypothesis IV
  • Ho: There is no significant relationship existing between increased workers’ intelligence and workers’ excellent service delivery.
  • Hi: There is a significant relationship existing between increased workers’ intelligence and excellent workers’ service delivery.

1.6 Significance of the Study

This research work will be relevant to the employers of labour, potential and future researchers, employees and management of Sterling Bank.

  1. Through this study, the management of Sterling Bank will have insights to the benefits of human capital development on the organization as a whole.
  2. This study will also be relevant to the workforce of the bank in that it will educate them on the need for continuous training and development to remain relevant in this competitive environment.
  3. The study will also be of great relevance to employers of labour on how they will ensure that continuous human capital development forms an integral part of their policies, practices and principles.
  4. The study will also be beneficial to the government, academics, potential and future researchers on the issue relating to human capital development.

1.7 Scope of the Study

The scope of the study is confined to the examination of the relationship existing between human capital development and organizational performance, using Sterling Bank as a case study.


1.7 Definitions of Terms

Training:

This is a systematic and organized procedure through which non-managerial personnel acquire technical knowledge and skills for a definite purpose.

Development:

This is a systematic procedure through which managerial personnel acquire better knowledge in carrying out their decision making roles.

Efficiency:

Accomplishment of task rightly with a minimum resources, expenditure, time and effort to maximize profit.

Employee:

An individual who works part time or full time under a contract of employment with recognized rights and duties.

Human Resources:

The workforce of the organization that puts other organizational resources into proper use.

Job Satisfaction:

The collection of feelings and beliefs that people have about their current jobs.

Management:

The process of planning, organizing, coordinating and controlling of both human and material resources to achieve set goals/objectives.

Motivation:

The reward that spurs workers towards improved work performance.

Organisation:

The association of two or more persons with the aim achieving set goals.

Productivity:

The amount of output per unit of input (labour, equipment and capital.


Chapter Five


Summary, Conclusions and Recommendations:

5.1 Introduction

This chapter summarizes the findings into human capital development and organizational performance using Sterling bank Ikeja, Lagos State as case study. The chapter consists of summary of the study, conclusions, and recommendations.


5.2 Summary of the Study

In this study, our focus was on human capital development and organizational performance using Sterling bank Ikeja, Lagos State as case study. The study specifically was aimed examining the significant relationship existing between workers’ training and improved workers’ performance, evaluating the significant relationship existing between managements’ development and employees’ motivation, determining the significant relationship existing between matching workers’ abilities with job requirements and workers’ efficiency, and examining the significant relationship existing between increased workers’ intelligence and excellent workers’ service delivery.

The study adopted the survey research design and conveniently enrolled participants in the study. A total of 100 responses were validated from the enrolled participants where all respondent are active staff Sterling bank Ikeja, Lagos State.


5.3 Conclusions

Based on the findings of this study, the researcher made the following conclusion;

  1. There is a significant relationship existing between workers’ training and improved workers’ performance.
  2. There is a significant relationship existing between management’s development and employees’ motivation.
  3. There is a significant relationship existing between matching workers’ abilities with job requirements and workers’ efficiency.
  4. There is a significant relationship existing between increased workers’ intelligence and excellent workers’ service delivery.

5.4 Recommendation

Based on the analysis and findings of this study, the researcher recommends that the management of Sterling Bank Plc should continuously promote human capital development and should constantly train and develop members of staff so as to meet and surpass expectations. Further more, STERLING BANK should focus on fair human investment for better growth of the bank. This will lead to having creative and innovative staff. The bank should avoid hiring new employees while disregarding the current employees. Equally it is important that STERLING BANK should focus more on equitable and transparent human investments policies. These policies should not segregate workers along gender, title, education level, nationality or other forms of discrimination.


Human Capital Development And Organizational Performance


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