An Examination Of Workers Reaction To Organizational Changes In Government Owned Company (A Case Study Of Anambra State Broadcasting Service Awka)

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An Examination Of Workers Reaction To Organizational Changes In Government Owned Company (A Case Study Of Anambra State Broadcasting Service Awka)


This research work was carried out to look into workers reaction in respect to organizational changes in a government owned company (A case study of Anambra State Broadcasting Service, Awka (ABS). The research was designed to look into what could happen when workers react to any change embark upon by the management. Chapter one has the introduction of the research work, background of the study, Historical statement of problems, Significance of the study, Purpose of the study, Scope and Limitation of the study. Related literature were also review as to enable the researcher have an in depth study which will help him find solution to the problem. A good method was used in Data collection, here questionnaires, interview and face to face confrontation were used for data collection. The techniques used for data collection was a Random Sampling techniques. All the data collected were presented and analyzed in chapter four, discussion of findings, conclusion and recommendation were made at the end of the work.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgment
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of problems
  • 1.3 Purpose of the study
  • 1.4 Significance of the study
  • 1.5 Research question
  • 1.6 Scope/delimitation of study
  • 1.7 Limitation of the study
  • 1.8 Definition of terms

Chapter Two

2.0 Literature Review

  • 2.1 Introduction
  • 2.2 Degree of organizational changes
  • 2.3 Forces that lead to changes
  • 2.4 The reason why people resist change
  • 2.5 Tactics that can be used in reducing employed worker resistance to changes
  • 2.6 The importance of organizational changes

Chapter Three

3.0 Research Design and methodology

  • 3.1 Design of the study
  • 3.2 Area of the study
  • 3.3 Population of study
  • 3.4 Sample size/sampling techniques
  • 3.5 Instrument for data collection
  • 3.6 Reliability and Validity of the instrument
  • 3.7 Distribution and retrieval of instrument
  • 3.8 Method of data analysis

Chapter Four

4.0 Data Presentation and Data Analysis

  • 4.2 Discussion/Analysis of Finding

Chapter Five

5.0 Summary, Conclusion and Recommendations

  • 5.1 Summary of the finding
  • 5.2 Conclusion
  • 5.3 Recommendations
  • References
  • Appendix
  • Questionnaires

Chapter One

1.0 Introduction

Organizations are formed when people come together to work as a team for a common goal. The person that makes up this organizations are constituted into various levels of authority and work is divided in line with the principle of division of labour according to areas of individual’s specialization so as to reasonably actualize the goals of the organization. For any organization to meet up with it’s predetermine objectives, there should be that consciousness as to utilizing effectively both the available human and material resource both the available human and material resources that tends to exist within the organization.

The human resources as a matter of fact have to be well integrated with the principles and the objectives of the organization and proper machinery set in place to ensure that the aims of the organization is actualize.

Organizational changes comes as a result of the dynamic nature of the environment and the resources their in. This changes within an organization may have negative or positive effect on the productivity of the organization, that is to say that the kind of changes to be embark upon before making such changes.

The challenges the management face in organization changes is the reaction that may come from the workers. This reactions may be positive or negative especially if such change does not suit the workers in terms of their welfare.

It is therefore on this development that a critical examination is carried out in respect to this study to look into how workers react to organizational changes by using Anambra Broadcasting Service, Awka (ABS) as a case study. It is also aimed at looking into the relationship that exits between workers and their relative organizational changes and recommendation made.

1.1 Background Of The Study

The background of this study is centered on worker’s reaction to organizational changes taken a look at Anambra Broadcasting Services, Awka (ABS) as a case study.

Changes within an organization come as a result of the same environmental antecedent as it may have affected the organizational performance.

The changes within an organization may have a negative or positive reaction from workers. Workers react negatively to changes when such changes are detrimental to their welfare.

It becomes pertinent for the management to know the exact time and period to effect a change and kind of change to embark upon. It will be equally of a relief of tension from workers on the organization or management when the workers are involved in the changes, and those affected by the changes pre-informed.

It is also in the background of this study that highlight is made on the need for the management to put into consideration the economy of Nigeria as a country before embarking on a most of these changes. Consideration should also be made on the felling of workers on organizational changes and how best to manage changes and workers reaction.

1.2 Statement Of The Problem

This study is concern with workers reaction to organizational changes in a government owned company taking a look at Anambra Broadcasting Service Awka (ABS).

The problem inherent in this study follows thus:

  1. Workers react to organizational changes because most of those changes are detrimental to their welfare.
  2. Workers resist changes especially when they are not pre-informed on the changes.
  3. In most case, the changes comes at the time not favourable to worker’s hence making them show as sharp reaction.
  4. Poor implementation of changes has also resulted to a sharp reaction from workers and this thereby has lead to poor workers performance.
  5. The implication of workers reaction to organizational operation and performance in negative.
  6. Workers are not involved to make contributions towards organizational changes and this often time has made workers show sharp reaction.
  7. The degree of worker reaction has been struck action.

1.3 Purpose Of The Study

This study intends to critically examine or investigate how organizational changes can affect the workers in an organization especially in a government owned or established companies taking a look at the Anambra broadcasting service, Awka (ABS) as a case study.

And also to look into the issues that could bring about changes within the organization, either in its structure, policies, procedures or system. Changes in an organization has a serious position hence it could have either a negative or positive effect on the worker’s productivity.

More so, to offer suggestions to the management policy making body on how best it could utilize it’s talent in creating policies as at the time and period needed. Have put to consideration have environmental factors that surrounds the business premises and the Nigeria economy which may not be favourable to the workers.

It is also in the purpose or objective of this study to offer suggestion of how organization should manage its workers by effectively utilizing the personnel department.

And to recommend the best way and time to effect changes within the organization which may not permit a sharp and negative workers reaction.

1.4 Significance Of The Study

This study is of a great significant to managers and administrators that work in a firm.

The study becomes a base for knowing the right time to embark on change and the kind of changes to embark upon, have put to consideration workers or employees welfare. The study also, could be use to assess the environmental factors that may call for changes. So, it is necessary to know exactly the things that might happen when changes occur in the organization, and to be able to handle workers reaction, to such changes.

1.5 Research Questions

Research question are those questions ask in order to get answer to the research problem; this research work lies in the following question:

  1. To what extent does workers reaction to organizational changes have impact on the organizational level of operation?
  2. To what extent does the importance of workers reaction to organizational changes result in poor performance?
  3. What organizational changes lead to negative or positive reaction?
  4. How best can organizational changes be managed?

1.6 Scope / Delimitation Of The Study

This project is set out specifically to find out worker’s reaction to organizational changes in government owned companies. The study therefore covered the Anambra broadcasting service Awka (ABS) in Anambra State.

The population sample in this work include: the workers, supervisors and the employers.

1.7 Limitation Of The Study

Limitation of the study simply emphasis on the problems faced in carrying the research work. The discouraging factors encountered in the course of this study were that of data collection. there are some difficulties in getting correct data from the respondents. The respondents especially the officials were not ready to release the relevant information need. Others exhibited a non-chalant attitude towards the questionnaires distributed.

1.8 Definition Of Terms

The following are the relevant terms defined in this research work:

Organizational Changes:

Brughter define organizational changes as a term that has various meanings.

To him, organizational changes is used to refer to very changes in individual belief, values and attitudes within an organization. at the other extreme, it is applied in a holistic sense as a total shift in the objectives policies and generate modes of operations.


An organization is a structure made up of two or more people who accept co-ordinate direction to achieve certain goals. It can also be regarded as a stable system of individuals who work together to achieve a common goal through hierarchy of ranks and division of work.

Organization Structure:

Forms and frame work within and organization through which such organization operates are the organizational structure.


Changes are plans tend to vary or alter the organization structure in a systematic manner. It could be also mean moving from the known to the unknown.


It is a process where by individuals in an organization express or interprets their sensory impressions in order to give meaning to their environment.


An organization ability to transfer inputs to output at the lowest cost of the measure of production is the term productivity.


This aggregate result of the effort of workers towards achieving organizational goals and objectives.

Chapter Five

5.0 Summary, Conclusions and Recommendation

5.1 Summary

Having collected relevant data and gotten then analyzed, the researcher is now able to summarize the interesting findings in the course of the research. The researcher was meant to understand through the percentage allocation find out the responses of the variables (staff) in respect to the question asked and which variables and percentages that should be accepted. Equally of note, it was discovered that whenever the organization embark on changes it goes a long way coursing delay to the workers payment of both salary and other allowances and that most times makes workers react sharply in resistance to such changes. It was revealed that most organizational changes has resulted to poor performance both on the duties of the workers as well as on the responsibilities of the management thereby making the management incompetent and ineffective.

The researcher also have been able to carefully examine that the degree of workers reaction to organizational changes often times has resulted to great strike and this has tempered and show down the tempo of development of the organization’s performance.

The management has never considered it necessary to involved the workers especially in the course of embarking on changes within the organization and this has made the workers inferior in the organization. Workers showing their grievance sometimes react in disagreement with the management.

The researcher also examined that the organization most cases neglected changes that will be of best interest to the workers. It rather took interest in embarking on changes that will be detrimental to the workers. The researcher was also found out that Anambra Broadcasting Service Awka (ABS) in its attempt to embark on organizational changes most time employ a leadership style not favourable to workers especially the junior staff which inturn brought ineffectiveness and inefficiency in the organization.

5.2 Conclusion

Sequel to the findings, the researcher came up with the following thus: –

Though it is quite necessary for Anambra broadcasting services Awka to embark on changes within the organization still it should be carefully in making changes hence changes are of great treat to the performance of the workers in their responsibilities. A positive changes brings about good performance while negative of it amount to poor performance (input).

It was concluded that the management has never considered it necessary to involve the workers especially in the course of embarking on changes within the organization and this has made the workers inferior in the organization. workers showing their grievance sometime react in disagreement with the management.

It was also concluded that the degree of workers reaction to organizational changes often times has resulted to great strike and this has tempered and show down the tempo of development of the organization’s performance.

5.3 Recommendations

  1. Anambra broadcasting services Awka should study carefully the environment and embark on changes suitable for environment and the entire workers (staff) as to avoid a mistake.
  2. The management should consider it most reasonable to enlighten and involve the workers whenever it wants to embark on changes. The workers should be given that moment of fair hearing as they make their own contribution. There should be equal participation.
  3. Those affected by the changes should be preinformed as to avoid being taken unawareness. It is only when those workers affected are not communicated that there will be a sharp resistance and you know what that may course.
  4. The management should make clear the changes it wishes to embark upon and educate the workers on the need for such changes.
  5. The management in its attempt in making changes should not only use it as a yardstick in punishing workers but also to enhance and encourage them in their endeavours. It is only when organizational changes are detrimental to the workers will bluntly and vehemently refuse to such changes.

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