Effect Of Work Life Balance On Employee Retention

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Effect Of Work Life Balance On Employee Retention


Abstract


The study examined the effect of work life balance on employee retention in Babcock University Teaching Hospital. The study investigated the effect of work-life balance components such as job sharing, compressed work schedule, flexible work schedule, family leave policy and employee retention programmes on employee retention.

The results of the multivariate regression analysis indicated that: Job sharing had positive and significant influence on employee retention in Babcock University Teaching Hospital, Ilishan (β=0.224; t=2.691; p<0.05); Compressed work schedule had positive and significant influence on influence employee retention in Babcock University Teaching Hospital (β=0.143; t=2.071; p<0.05); Flexible work schedule had positive and significant influence on influence employee retention in Babcock University Teaching Hospital (β=0.283; t=3.127; p<0.05); Family leave policy had positive and significant influence on influence employee retention in Babcock University Teaching Hospital (β=0.327; t=3.827; p<0.05); Employee assistance programme had positive and significant influence on influence employee retention in Babcock University Teaching Hospital (β=0.147; t=2.234; p<0.05); The overall effect of work-life balance schemes is statistically significant on employee retention in Babcock University Teaching Hospital (F=18.1; p<0.05).

The study concluded that work-life balance with respect to job sharing, compressed work schedule, flexible work schedule, family leave policy and employee assistance programmes strongly drives employee retention in Babcock University Teaching Hospital.

The study suggested that; There is need to review active policies and upgrade current practices on work-life balance arrangements; There should be equality and uniformity in the implementation of work-life balance policies with reference to workloads and work outside official duties. Organizations can organize social gathering and public programmes to reduce the mental pressure in the workplace; Provisions should be made possible for leave facilities, both with or without pay for family emergencies and child care within the organization for female employees’ to create a work environment devoid of tension and inequity.


Chapter One


Introduction

1.1 Background to the Study

The retention of employees is among the challenges bedeviling many organizations across the globe in this present 21st century. Management of organizations is faced with the task of retaining competent employees in order to avert high rate of employee turnover. Retention of employees is equally of utmost importance to an organization as it minimizes the cost an organization would spend on recruitment, selection and replacement activities. Retention of employees brings about continuity in employees’ areas of expertise and institute a culture in which merit can be rewarded (Hashim, Azman, Ghani & Sabri, 2016). It is necessary to ascertain the factors that instill employees to stay in their organization. Factors such as job satisfaction, managerial support, organizational cultural behavior, compensation policies, management style of leadership and work environment have been hypothesized to have great influence on employee retention. However, work-life balance is a vital factor that influences the retention of employees.

Work-life balance has increasingly gained the attention of employees and employers of most organizations across the globe. Work-life balance refers to the extent to which employees concentrate between their work and personal issues. Similarly, work-life balance refers to the capability of employees to satisfy their work and family commitment as well as fulfill other personal responsibilities (Fapohunda, 2014). A proper balance between work and life, workers become propelled to stay in such organization simply because their jobs afford them the time to pay attention to their personal matters. The desire to find a suitable balance between work and life is a challenge for all employees. Singh and Dubey (2016) note that when employees are opportune to balance their work and life, work places tend to be peaceful and interesting. The astronomical demand for work-life balance have prompted management of organizations to initiate work-life balance schemes such as flexible working hours, alternative work plans, leave policies, child care assistance, employee assistance programmes and compressed working hours (Kluczyk, 2013; Maphanga, 2014) .

An employees’ length of work hours is a veritable yardstick for assessing work-life balance. A long work hour is inimical suitable healthy work-life balance. Socioeconomic challenges, labour market pressures and poor living standard in Nigeria worsen the work-life balance of an average worker in Nigeria. As a matter of fact, some employees prefer to work overtime just to earn reasonable income to meet the basic essentials of life. Most workers in Nigeria are affected by lack of work flexibility, increased pressure at work, long-work hours. All these debar employees to work at their best, consequently propel them to leave such organization (Fapohunda, 2014).

Work-life balance practices in Nigeria are declining, which has partly led to high turnover rate of employees in some organizations. When employees finds it difficult to appropriately balance their official duties and personal life, they tend become frustrated, in which at times, they resign. Inadequate work-life balance does not only cause employee turnover, but also affects their productivity and job performance. To this end, the study examines the effect of work-life balance on employee retention in Babcock University Teaching Hospital, Ilishan.


1.2 Statement of Problem

Employees are the life-blood of an organization. Many organizations are beset with the challenge of retaining their employees, especially competent ones, whose contributions to the organizations is invaluable. Without effective retention measures, organizations will lose their key employees and result in employee turnover (Vimala, 2012; Kumar & Govindarajo, 2014). Work-life balance is a powerful strategy that can be used by organizations to retain their workforce.

Employees with adequate work-life balance feel fulfilled in work and non-work roles and equally experience absence or little conflict between work and non-work roles. Employees in this context tend to have higher levels of satisfaction with their jobs and personal life and equally lower levels of pressure, stress, depression and tension (Iaon, 2010; George, 2016).

Fapohunda (2014) avers that high rate of employee turnover in Nigeria is not unconnected to poor work-life balance policies in some organizations. When employees find it much difficult to have time for personal activities, they tend to be dissatisfied. This dissatisfaction consequently leads to poor job performance, which can prompt such employees to leave their organizations for another. To buttress this position, Klucyzk (2013) states that one of the reasons why employees continue to work in a particular organization especially in the public organizations is partly because their job gives them time to attend to other personal issues. Most organizations have lost competent personnel because of their inability to create proper work-life balance policies. This is prominent in the private sector where an average employee complains of little or no time to attend to non-work responsibilities (Rizwan, etal, 2014). The inability to manage work and non-work duties can eventually make an employee resign from his job. In this regard, an organization loses its workforce to other firms, and will have to incur costs to acquire new personnel.

Maphanga (2014) posits that many organizations especially in third world countries have cold attitude towards work-life balance policies such as job sharing, breaks from work, leave, compressed working hours, job rotation, flexible work schedule, child care assistance and employee assistance programmes while some are unconcerned about the non-work responsibilities of their staff.

It is therefore imperative for organizations to judiciously make use of work-life balance schemes to retain their workforce. The employees and organization benefit most when workers experience greater balance between work and personal life.


1.3 Objectives of the Study

  1. To investigate the effect of shift working conditions on employee retention in Babcock University Teaching Hospital.
  2. To assess the influences of part time working on employee retention in Babcock University Teaching Hospital.
  3. To establish the effects of temporary contracts on employee retention in Babcock University Teaching Hospital.
  4. To determine the influences of flexible time on employee retention in Babcock University Teaching Hospital.

1.4 Research Hypotheses

H01: There is no significant effect of shift working conditions on employee retention in Babcock University Teaching Hospital.

H02: There is no significant influence of part-time working on employee retention in Babcock University Teaching Hospital.

H03: There is no significant effect of temporary contracts on employee retention in Babcock University Teaching Hospital.

H04: There is no significant influence of flexible time on employee retention in Babcock University Teaching Hospital.


1.5 Scope of the Study

The study examines the effect of work-life balance on employee retention. The study is confined to Babcock University Teaching Hospital, Ilishan, Ogun State. Medical staff of Babcock University Teaching Hospital constitutes the population of the study. Based on the report received from the administrative section, there is 331 medical staff (89–medical doctors; 178- nurses and 64-medical professionals) in Babcock University Teaching Hospital. After applying the Yamane formula coupled with the proportionate formula, the sample size consists of 181 staff (49-medical doctors; 97-nurses and 35-medical professionals).


1.6 Significance of the Study

This study is beneficial to management practice, industry, the hospital and society. The study will inform management of Babcock University Teaching Hospital on how to design or redesign friendly work-life policies to instill employees’ retention intention. Management of other organizations will be enlightened on how to make judicious use of work-life balance schemes to retain competent workforce. This will go a long way to reduce the cost of recruitment and selection processes. the hospital through its relevant agencies will be educated on the need to enact friendly work-life policies in labour law regulations. It is believed the promulgation of work-life policies will minimize the high rate of employee turnover in Nigerian work environment. Lastly, the academic community, whether lecturers, students and researchers will find this study instrumental in their future research undertakings on the subject matter. This study serves as an embodiment of knowledge that can be consulted by anyone interested to conduct research on the subject matter.


1.7 Definition of Key Terms

Work-life Balance

This refers to the adequate prioritization between work (career, ambition, job responsibilities) and personal life (pleasure, leisure, health and family).

Employee Retention

This refers to the various policies and practices which let the employees stick to an organization for a longer period of time.

Job-Sharing:

This refers to an employment arrangement where typically two people are retained on a part-time or reduced-time basis to perform a job normally fulfilled by one person working full time.

Compressed Work Schedule:

This allows employees to work for the mandated workweek in less than the mandated number of workdays. For instance, a full-time employee scheduled for 40-hours per week could work four 10-hour days instead of five 8-hour days.

Flexible Work Schedule:

This policy allows employees to vary their arrival and/or departure times from work, or choose the days that they work. For example, an employee might be allowed to come in any time between 9am and 11am, and leave any time between 6pm and 8pm.

Family Leave Policies:

These policies recognize that many staff have family responsibilities and that all staff will have occasional need to be absent from work to attend to personal or domestic emergencies. Examples of family leave policies include casual leave, maternal leave, sabbatical leave, etc.

Employee Assistance Programs:

This is a work-based intervention program designed to identify and assist employees to resolve personal problems such as marital, financial, emotional, legal issues and family issues that may adversely affect employee’s performance.

Reward System:

It refers to the procedures, rules and standards associated with allocation of benefits and compensation to employees.

Career Development:

This involves developing the skills and knowledge that enables employees to plan and make informed decisions about education, training and career choice.

Perceived Management Support:

This is the degree to which employees believe that their organization values their contributions and cares about their wellbeing and fulfills their socio-emotional needs.

Management Style:

This expresses the characteristic manner of execution of managerial work of managers in relation to controlled workers. Management style determines the way and manner upon which necessary tasks and departmental needs are met. Management styles in organization include Laissez-faire, autocratic, participative, transactional and transformational.

Organizational justice:

This refers to employee perceptions of fairness in the workplace. These perceptions can be classified into four categories namely distributive, procedural, informational and interactional.


Chapter Five


Conclusion and Recommendation

5.1 Conclusion

The study noted that work shift, part time and temporary contract affected significantly contributed positively to employee retention in an organization. It was noted that flexible time was not significant to employee retention and positive contributed to performance. The structure and management were the main reason why flexible time may be considered not to be effective in the general performance. Hence there is room for more studies. It was noted that the highest of the four strategies was temporary contract followed by work shift and lastly part time.

The performance of the organization as measure on the basis of increase in productivity on number of employee was significant. The study also found that customer satisfaction was affected slightly positively by customer care staff. Job flexibility was very important to job satisfaction. Employee turnover was to great extent important in performance based on movement of in and out of job. The study identified that there were other many factors since 22.9% of employees’ performance were predicted by flexible working strategy. Other factors were not assessed some include motivation, incentive, training, development among others.


5.2 Recommendation

The study recommended on the use of temporary contract more on organization as one strategy of flexible work. Temporary contracts are a source of cheap labor as well as source of temporary employees. In areas that are very important and essential other flexible work arrangement are preferred that temporary contracts working condition. Also work shift and part time are advocated to be a positive contribution in employment strategies. flexible time need proper scheduling, period of work or task assessment method to evaluate the amount of work done. Job flexibility was considered to be significant in increase of performance as well as employ turnover.

Hospital despite using night shift and day shift they ought to develop programs that are enable flexible time with correct scheduling people can come according to the needed time. Work life balance will enable development of individuals and avoid fatigues created through non-flexible schedule. The main reason why flexible working arrange does not work well is because there are poor scheduling processes and lack of cooperation between the organization in having the same organization vision and mission. Flexible programs need to examine for its viability and benefit to an organization.


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Frequently Asked Questions


Why is work-life balance important for employees?

Work-life balance is a powerful strategy that can be used by organizations to retain their workforce. Employees with adequate work-life balance feel fulfilled in work and non-work roles and equally experience absence or little conflict between work and non-work roles.

Do work–life balance policies matter for talent management?

Second, the relation between work–life balance policies and talent management is addressed. Finally, through a case study we propose a roadmap for HR managers, consisting of an integrated model of key work–life balance policies to retain talented employees.

What drives employee retention at Babcock University Teaching Hospital?

The study concluded that work-life balance with respect to job sharing, compressed work schedule, flexible work schedule, family leave policy and employee assistance programmes strongly drives employee retention in Babcock University Teaching Hospital.

What is the best way to achieve work-life balance?

The astronomical demand for work-life balance have prompted management of organizations to initiate work-life balance schemes such as flexible working hours, alternative work plans, leave policies, child care assistance, employee assistance programmes and compressed working hours (Kluczyk, 2013; Maphanga, 2014) .

Can you really establish work life balance?

How To Achieve A Work-Life Balance: 5 Steps. 1. Leave Work At Work. Leaving your work at work can be easier said than done, but you can do it. If there are some occasions where you have to stay behind for a little while, that’s ok, a lot of people do this. However, when it starts to take over, that’s when it becomes a problem.

What are the benefits of work life balance?

Work-life balance advantages: employees. A good work-life balance can enable staff to feel more in control of their working life and lead to: increased productivity. less instances of sickness and absenteeism. a happier, less stressed workforce. staff feeling valued and that their personal and/or family life is important.

Do you have a work/life balance policy in place?

Virtual & New Orleans, LA | June 12-15, 2022. There’s no cause we can’t effect when we come together as one HR. Twenty-four percent of organizations have a formal work/life balance policy in place, whereas approximately one-half of organizations (52%) have an informal work/life balance policy.

What work-life balance initiatives can you do to improve employee retention?

Doing so can also help attract and retain talent, so if you’re eager to see improvements in morale, teamwork, and production – this resource is for you. Here are 12 examples of work-life balance initiatives for you to consider. Let’s dive in. 1. Create flexible leave policies. In recent years, many organizations have changed their leave policies.

Does work–life balance attract and retain valuable HR?

Accordingly, the aim of the research is to understand if investing time and resources in managing work–life balance helps to attract and retain valuable HR. With the aim of responding to the research question, three objectives have been accomplished.

Why do companies offer work-life balance measures?

The way society is reacting to changes in sociolabor, demographic and cultural structures, the interaction between them, and the needs they produce, is affecting companies to such an extent that they are now considering, and in some cases offering, work-life balance measures.

How does work-life balance affect employee retention?

Inadequate work-life balance does not only cause employee turnover, but also affects their productivity and job performance. To this end, the study examines the effect of work-life balance on employee retention in Babcock University Teaching Hospital, Ilishan. Employees are the life-blood of an organization.

What are the factors that influence employee retention?

Employee retention is captured by factors that influence employee’s decision to stay in an organization such as reward system, career development, perceived management support, management style and organizational justice.

Why is employee retention important in the 21st century?

The retention of employees is among the challenges bedeviling many organizations across the globe in this present 21st century. Management of organizations is faced with the task of retaining competent employees in order to avert high rate of employee turnover. 

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