The Effect Of Work Ethics On Organizational Performance In Public Sector Organization (A Study Of PHCN, Owerri)

Project and Seminar Material for Business Administration and Management BAM

Project and Seminar Material for Business Administration and Management BAM


It is obvious that an organization whose works attitude to work in negative or constant to the company’s goals and objective is bound to have less competitive advantages over other competitors. Employees are the bedrock of every organization so even when organizations inject new technology into its system in a bid to enhance productivity, positive result may not be achieved. Recently, the Nigerian attitude to work deteriorated and thus the level of productivity in all spheres of the economy has suffered greatly.

Gossiping and loitering among the officers while neglecting duties is now the order of the day amongst workers, especially in government establishment. Some even go as far as absenting themselves from work for several days and still collect their pay at the end of the month. This has amounted to “reputing where one did not sow”. Therefore, this study will try to uncover the reason for poor work ethics and productivity in the Nigerian workers.

Its aim is to know whether workers negative attitudes to work is as a result of remuneration, poor motivation, staff recruitment and placement, leadership style of the organization and many other policies of the organization or whether it is as a result of the workers laziness and abhorrence for work.

Finally, effort will be made to proffer solution to this poor work ethics thereby helping to ameliorate the problems. The researcher chose the power holding company of Nigeria (PHCN, Owerri Branch) as a case study. This is so because of the largess of the public sector of the economy. An attempt to study the entire sector will be too cumbersome.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 background of the study
  • 1.1.1 Profile of Power Holding Company of Nigeria Statement of problem
  • 1.2 Statement of the problems
  • 1.3 Objectives of the study
  • 1.4 Research questions
  • 1.6 Significance of the study
  • 1.7 Scope of the study
  • 1.8 Limitation of the study
  • 1.9 Definition of terms

Chapter Two

2.0 Literature Review

  • 2.1 Introduction
  • 2.2 Concept attitude and work
  • 2.3 Attributes of the negative attitude
  • 2.4 Climate conditions

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Introduction
  • 3.2 Research design
  • 3.3 Sources of data
  • 3.4 Population and sample size
  • 3.5 Sample size
  • 3.6 Sample techniques
  • 3.7 Validity and reliability of measuring Instruments
  • 3.8 Methods of data analysis

Chapter Four

4.0 Presentation and Analysis of Data

  • 4.1 Introduction
  • 4.2 Presentation of data
  • 4.3 Analysis of data
  • 4.4 Interpretation of results

Chapter Five

5.0 Summary, Conclusion and Recommendations

  • 5.1 Introduction
  • 5.2 Summary of findings
  • 5.3 Conclusion
  • 5.4 Recommendations
  • References
  • Appendix
  • Questionnaire

Chapter One

1.0 Introduction

1.1 Background Of The Study

Many years ago, employees being looked upon as mere tools lined for the sole aim of achieving the organizational goals. During that time, employees were given task to perform whether they were willing or not. The managers never realized that were certain factors to be considered if a worker is expected to perform well in order to increase the productivity of the organization.

As time went by, the manager realized that for effective performance, workers welfare, conducive environment, wages incentives are basics in raising the morale of the employee. Thus facilitating management to meet the organizational goals and employers to work ethically.

Poor work ethics are very common in all levels of government that exist in the country, the federal and local. Also in most government owned establishment has been experiencing poor work ethics due to the failure of the government to play their roles efficiently as employer of labour.

This attitude of workers is such that they have set their own goals when are in contradiction to corporate objective. This unethical practices on the job has become a norm and means of survival. These have affected services rendered adversely.

1.1.1 Profile Of Power Holding Company Of Nigeria Statement Of Problem

It is certain that satisfactory final output of work is as a result hence a bad workman, staff or worker will undoubtedly produce a bad work.

The behavior of Nigerians to their work has gone a long way in affecting the quality of their work. One may therefore be asked what reason could be responsible for this poor behavior work.

In most organizations in Nigeria today, jobs are not secured, this insecurity leads to tear and Anxiety which often dampens workers morale, secondly many Nigerian who do the actual work in most organizations are not adequately paid. This can make the effective workers to be dissatisfied and consequently use unethical practices to make up.
This behavior has affected performance and productivity adversely.

1.2 Objective Of The Study

The major objective of this project is to determine the impact of work ethics on organizational performance.

Specific Objectives Include;
  1. To find out the causes of poor work ethics in organization
  2. To determine what constitutes work ethics in organizations
  3. To find out the relationship between work ethics and job security
  4. To ascertain how work ethics is affected by salaries and wages.

1.4 Research Questions

To guide the study, the researcher has designed the following research question

  1. What is the relationship between work ethics and performance of organization?
  2. What are the causes of poor work ethics?
  3. What is the relationship between work ethics in the public sector organization?
  4. What is the relationship between work ethics and job security?

1.5 Significance Of The Study

The wellness of most Nigerian workers do their work has drastically declined in the recent pears. Today most worker haves set their own goals outside the organizational goals which are in contradiction to the corporations aim.

The workers go as far as connecting and disconnecting people’s metre illegally in an attempt to culled money from the affected customers into their own pockets instead of the firms. Based on the premise, the research work will be of immense theoretical and practical relevance.

  1. To unveil those workers behavior that affects productivity in any organization especially in government establishment
  2. To outline those factors underlying human behavior factor that determines how people behave or will behave on certain conditions.

1.6 Scope Of The Study

This study on the impact of work ethics on organizational performance in the public sector focused on power holding company of Nigeria Owerri

1.7 Limitation Of The Study

The researcher encountered lots of problems in the care of carrying this study effectively and efficiently, prominent among them are:

1. Non Disclosure Of Information:

The uncooperative behavior of most of the staffs of national electricity

power supply now called power holding company of Nigeria (PHCN) in respondent to some of our questions was a major drawback in the course of carrying out this research work.

2. Inadequate Finance:

The researcher being student and dependent on the older relations are greatly limited

in their source of finance to apply from school to the organization under study in order to obtain relevant information needed. This was rather involved on roads in trying to get in touch with the staff or workers who sometimes seemed not to be keeping appointment schedules.

3. Time:

Time contributed more to the problems the researcher limited was shared between scrambling for information and other academic works. That entire problem notwithstanding the researcher succeeded in getting information required for the study.

1.8 Definition Of Terms


How well or how efficient an economy resource is used in the process of production.


A managerial ability to accomplish group organizational goals by working with and through people.


Choosing of both the number of people who are competent among the group of people, who are capable of working in favourable conditions.


As an internal organizer capable of directing behavior in a particular direction, is also what keeps and employee or worker in working process.

Chapter Five

5.0 Summary, Conclusion And Recommendation

5.1 Introduction

This chapter wills discuses the implication of the finding based on the data collected through the administration of the questionnaires and personal note review. It will also reveal the reasons why workers performance in an organization is low.

5.2 Summary Of Findings

Obviously, the attempt to uncover the reasons for poor work ethics and productivity in the Nigerian public services and efficiency in public sector organization, as cases study of PHCN has been very imperative.

As a matter of fact, the researcher quickly introduces in chapter on the topic which encompasses the background of study, significance of the study, statement of problems, scope, and limitations of the study and definition of terms. The review of related literature was examined in chapter two. At this point, the review of the eminent authors in the field of management was ushered in pertaining to the study.

Sequel to that. The chapter four deals with the presentation and analysis of data. It exposed the reactions and profiles of the employees in PHCN as well as the research findings. While the chapter five finally talks about the summary and conclusion which is based on the overall aspect of the study. Following this, it enables promotion and other measures to be based on merit. Both simple and complicated jobs will settle into repetitive pattern of work activity.

The man with poor habit spends as much energy as the hard worker. But spends a lot of time on tribal matters. Watching out for this shuffling and duplication of work will help to improve the work pattern of the employee with poor work habit.

Try the job yourself: in some cases, it is a sound idea to try doing the job yourself to find out if the employees actually has good work habit, but is performing at what seems to be low output because of things in jobs which are not apparent to the naked eye. It is not always properly judge how hard or easy a task is from more observation.
Set a good Example: the work habit of a boss to a great extent affects the organization either negatively or positively. The manager should try as much as he can to be punctual and regular to work as well as performing his work diligently unless he demonstrates these habits, should not expect others to adhere to his instruction / orders.

5.3 Conclusion

Having considered the finding from the respondents it is new found that the inability of the employee to perform well s as a result of the fact that the employees are not motives very well. This has amounted to the weakness of the administrative organization to progress. It is now certain that if all the necessary faculties and factors that surround the objectives of an organization like PHCN are put into cognizance. The organization will go a long way progressively and achieving its aims simultaneously. Solidarity is the strength of employee as well as the organization

5.4 Recommendations

Poor work ethics of most Nigerian workers are common in the Federal, State, and local government and it is caused by poor performance of the workers.

In some case it is a sound idea to try doing the job yourself to find out if the employee actually has good habit, but is performing at what seems to be low output because of things in the job which are not apparent to the naked eye. It is not always properly judging how hard or easy a job or task is from more observations.

Finally, there should be the need for regular free and fair performance exercise in our work place. In doing this, both the management and the workers will painstaking choose the most relevant techniques for the different job situations.

The Effect Of Work Ethics On Organizational Performance In Public Sector Organization (A Study Of PHCN, Owerri)

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