The Effect Of Secretarial Manpower On Economic Development (A Case Study Of Federal Ministry Of Establishment) And Michelin Nigeria Limited Enugu

Project and Seminar Material for Office Technology and Management (OTM)

Project and Seminar Material for Office Technology and Management (OTM)


This research work the effect of secretarial manpower is divided into five chapters, each chapter dealing with a particular aspect of his research work. The overall aim of this study was to determine the effect of secretarial manpower in economic development.

One company and one public institution were used for the research. They are Michelin Nigeria Limited and Federal Ministry of Establishment all in Enugu.

Response to the administered questionnaires was analyzed and on the last chapter recommendation was made.
The outcome of this research world proved that the secretary is an inevitable asset of every organization as his activities to the smooth running of the organization and achievement of their objectives. The office finds it difficult to operate effectively without the service of a secretary. Her duties contribute to the economic development of the organization and the society in general.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Purpose of the study
  • 1.4 Significance of the study
  • 1.5 Research Questions
  • 1.6 Scope of the study

Chapter Two

2.0 Literature Review

  • 2.1 What is secretarial manpower, Economic Growth and development
  • 2.2 Secretarial training and skill acquisition, a necessity to Economic development
  • 2.3 The secretaries ability to use the latest electronic Equipment, a contributing to economic development
  • 2.4 The duties and importance of the secretaries in economic development

Chapter Three

3.0 Research Methodology

  • 3.1 Design of the study
  • 3.2 Area of the study
  • 3.3 Population of the study
  • 3.4 Sample of the study
  • 3.5 Instrument for data collection
  • 3.6 Instrument and return of questions
  • 3.7 Method of data analysis/decision rule

Chapter Four

4.0 Presentation and Data Analysis

  • 4.1 Research question
  • 4.2 Table 1
  • Table 11
  • Table III
  • Table IV
  • Discussion of findings

Chapter Five

5.0 Summary of Findings, Conclusion and Recommendation

  • 5.0 Summary of Findings
  • 5.1 Conclusion
  • 5.2 Recommendations
  • 5.3 Limitations
  • Suggestions for further research
  • Reference
  • Appendix “A”
  • Questionnaire

Chapter One

1.0 Introduction

1.1 Background Of The Study

The word secretary is often used to mean anybody who can type and write shorthand. Ability to write shorthand or type does not make a person a secretary. There is more to being a secretary than more skills in shorthand and type writing. The origin of the secretary could be traced a hundred years ago, when young men and women started working in business offices as typist and shorthand writers coupled with the development, importance and significance of their position and duties in the office, some amount of recognition way attaches for their work.
As the industries grow with education and skills acquired by those young workers, the name ‘secretary” good gained prominence

The introduction of secretarial programmes in the in the polytechnics and universities led to the production of secretarial graduates who are highly skilled and who are now contributing factor to the economic development of the organization and the society as a whole.

Many writers have tried to give a definition o the secretary “Stan well and Shaw (1978) is of the view that a secretary is any staff who is concerned with the preparation, preservation and transmission of all types of communication as well as the conversational duties of confidential duties of confidential nature at various levels.

The secretary as an assistant to an executive, possessing mastery of office skills and ability to assume responsibilities without direct supervision, one who displays initiative, exercise judgment and makes decision within the scope of her authority. According to Chambers 20th century English Dictionary “A secretary is one employed to wire or transact business for another or for a society, company or organization. All those dentitions though not the same in depth, are relevant as far as the secretary is an inevitable asset in the industry, organization and institutions and hence a contributor to the economic development.

In a dynamic environment like this we find ourselves, no organization can perform effectively without adequate manpower resources. This view as stressed by Schiovecampo and Singer (1970) where they said “Many studies in production functions reveals that a large part of output increments cannot be explained by the increase in physical input alone, about one half of the residual must be caused by human endeavors.”

As a secretary that is well trained owes it as a responsibility to handle equipment in the office effectively and efficiently and his contributions in the area will boost economic development thereby removing economic backwardness and instill the capacity and motivation to progress.

Secretarial this is a combination of manual skill, brown, power as well as managerial capacity contribution through his activity in the office to the progress of economic growth. It is important to realize that through a study preformed, by the British industrial research in (1978), the secretary among all work groups only was bale to perform these seven different rules in an organization, the role of a co-ordination, ideas, man critic implement or team builder, external contact and inspector.

Secretary manpower is contributing a lot to the development of the organization and the economy as a whole. Over the past years, the secretarial roles have charged considerably as new processing equipment and other technology have become more common in the office environment. The computer has just made working for them easier and faster.

1.2 Statement Of The Problem

Despite the duties, roles and activity of the secretary in an organization, his efficiency in the meaning of the latest office electronic equipment and so on, the secretary is left in the base of the fact that people acknowledge his performance some people even claim that the latest electronic automations

Many people still do not know secretaries fit into the common struggle to build virile nation, what is not clear to them is the contribution of the secretary to the national well being.

Who is the secretary’s envisaged in this study, this uncertainty is unfortunate. Ands this project has being designed to outline the effect of the secretarial manpower on e3conomic development of Nigeria.
Specially, this study will want to:-

  1. Identify the problems associated with the absence of the secretarial manpower on the organization.
  2. To identify the effects of secretarial manpower on power economic development
  3. To identify the problems encounters by the secretaries in the cause of carrying out their duties.

1.3 Purpose Of The Study

Since the evolution of financial record keeping, fraud have taken place this making the term a global phenomenon. However, the rampant cases of fraud and its dynamism of perpetration call for proper re-examination because of its physiological effect on the staff and employer and also the society and the economy in general. Hence management of every organization should understand that it is their role to prevent and defeat up in proprieties to: –

  1. To identify the cause of fraud in any given establishment
  2. To examine the problem hindering proper control in the organization
  3. To make recommendations based on the findings
  4. To identify the effects of secretarial manpower on power economic development
  5. To examine the problem this may be encountered by secretaries in the process of carrying out their duties.

1.3 Significance Of The Study

This study is focused on the effect of secretarial manpower on economic development, and will be of immense benefit in the government services, secretaries, managers and their organization and even student researchers.

The Government :

In the government services, the government is one realizing the economic development, hence there is an increasing rate of secretaries manpower in there economic development in the government establishment.

The Secretaries:

There is no aspect of economic development, activation that the secretary manpower is not needed
According to Geoff,(1978) “There is no question that the introduction of computer terminals has open-up new vistas to secretaries. Secretaries know play key roles in the implementation of our office system and because of this innovation there has been an increasing rate of secretarial employment in every fact of life.

The Managers And Their Organization:

The secretary is an identical link in the diversified daily activities of the organization. Her contributions are mainly sided and ranges form handling routine procedures to implementing management discussion. The secretary assists his boss and relevance him of mush details so that he will have coordinating future activity.

Student Research:

It will be of immense benefit to academics, which might seethe whole or part of this research work useful to support their study on their aspect of the secretarial manpower

1.4 Research Questions

  1. what are the problems associated with the absence of the secretarial manpower in the organization
  2. How would the effective use of the secretarial manpower of any organization help in economic development?
  3. What are the problems encountered by the secretaries in the cause of carrying out their duties
  4. What are the causes of fraud in any given establishment?

1.6 Scope Of The Study

The research work is carried out in Enugu and the research is based on two companies it includes Michelin Nigeria Limited and Federal Ministry of Establishment and Management services all in Enugu, Enugu state. The researcher has chosen to study the secretary’s ability to use latest electronic equipment.

Chapter Five

Summary, Conclusion And Recommendations

5.1 Summary

This study embodies all aspect of secretarial duties and office procedures as well as other manpower resources within the organization which enhances economic development of the position of the secretary in the organization in relation to his ability and out which foster economic development. His contributions and relationship with management that necessitates economic development of the organization and the society.

From the data collected through questionnaire and observations revealed the ability of the secretary to use the latest electronic equipment and his ability handle complex executive’s jobs enhance economic growth. The absence of the executive does not cause a drop in production rate, not delay in all operation as the secretary is competent to deal with customers favorable, coordinate administrative affairs of the organization as well as use his initiative in handling matters that would have affected operations in the absence of the executives. The secretary also is competent in taken decisions as is affected price, quality and quantity of production choice of customers as well as other decisions which enhance adequate production and economic growth.

Cordial relationship also enables the executive to make effective use of the secretarial manpower which in effect help in economic development of the organization and the society a whole. The secretary has the ability to coordinate the activities of the organization effectively, his ability to write and transcribe shorthand ads then to type, also his ability to maker use of the latest electronic equipment. His reception services to customers and his pleasure to cordial relationship within the organization, raise in production rate and enhance economic development.

5.2 Conclusion

The result obtained in this research was based on the sample collected. On these results, the following conclusions were drawn.

  1. That the secretary is an inevitable asset of the organization
  2. That his contributions to the organization improve the electronic development of the organization as well as the society.
  3. That the secretaries output will be more if training opportunities especially in courses like general modern office equipment were affordable to him. Such training will help to update that secretary in modern machinery ad office equipment.

5.3 Recommendations

From the study carried out, the secretary is discovered to be the life wire of all organizations. His duties, capabilities and output contribute to the growth of the organization and the society as a whole.

Based on this study, the researcher wishes to make the following recommendations:-

  1. That emphasis should be laid through providing regular training programmes to the secretary.
  2. Effort should be made at defining more appropriately the job specification and description to the secretary
  3. More emphasis should be placed as disassociating the secretary with only shorthand and typewriting.
  4. Secretaries should be introduced to the usage of more automation and this are of job should not be left only for expatriate secretaries alone to handle.

5.4 Limitations

The problem of demarcating the trend in the successful secretarial career is a very wide scope to cover. The researcher could not carry out the investigation on all the business organizations in Enugu state and they are limited her work is selected larger business organizations in Enugu state. The determining problem in carrying out this investigation to all company organization in Enugu state is chiefly due to the cost of transport and the length of time it will involve

5.5 Suggestions For Further Research

The Michelin Nigeria Limited and Federal Ministry of establishment can be obtained more information on the Nigerian centre.

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