Effect Of Information Technology On The Performance Of The Office Manager

Project and Seminar Material for Human Resource Management (HRM)

Effect Of Information Technology On The Performance Of The Office Manager


We live in a digital world in which the amount of information available for human consumption doubles every three years. As information users we expect reliable information at our fingertips, continual connection to people wherever they are, and equipment that fits into a top pocket. Whether we are consumers, clients, students, professors, employees or managers, we expect the digital world to work for us. The concept of information overload is not new, but with the continued growth of digital technology and the plethora of tools and channels for digital communication, the challenge of managing all that information is not getting smaller, and it is increasingly everyone’s responsibility to deal with it.

Chapter One


1.1 Background of the Study

Todays office business, professional or Government is in a state of change. This change is reflected in the office structure and office positions from entry level to Executive Office Manager Level. Hence attention is now given to what the office does and the way in which office activities can be accomplished in an efficient and an effective way an office manager is responsible for the smooth operation of the day-to-day business of the company, a good office manager makes it possible for other people to function efficiently. Office managers work closely with the company partners, owner, or president to meet their company’s staffing, equipment, and organizational needs. Duties may include pricing products from vendors, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket business expenses, and so the need for information technology had to come into play as information technology has replaced the traditional equipment used by an office manager to perform his tasks.

Montgomerie (2004), defines information technology as the handling of vocal, pictorial, textual and numerical Information by means of micro-electronic based equipment in computing and telecommunication. This clearly brings about the advantages of information delivery through technological means, since almost all aspects of office work can adequately be taken care of. Aronu (2000) defines Information Technology as the combination of two technologies, computing and the main purpose of which is to transmit representation of information signals between remote locations. The concept of “core competence” has been defined and studied at the organizational level in the management literature as well as in information systems, as exemplified Sambamurthy and Zmud’s work on managerial IT competence.

These latter authors state that such competency enables an organization “to effectively acquire, deploy and leverage its IT investments in pursuit of business strategies and in support of business activities” and helps fulfill the objective of aligning IT strategies and business strategies. However, competence at the individual level is required for the creation of core competence at the organizational level. Research on this individual component is incomplete. This paper explores the concept of the IT competence of individual business managers. Based on an examination of the literature in several disciplines and consultations with business and IT managers, we define the IT competence of business managers and identify its sub-dimensions. We also present a theoretical model of the link between IT competence and business-led technology leadership. The model is designed to be empirically tested and used to explore differences in the managers’ leadership in IT projects and partnerships with IT departments.

Overtime in the business world, information technology has grown to be one of the cardinal pillars. The importance of information technology cannot be overemphasized in the 21stcentury. Information technology was known to be indispensable in stretching from the early 19th century. Information technology simply put can be regarded or defined as the application of computers to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise.

Information and Communication Technology (ICT) has been identified as a vehicle with the potential to improve the competency of managers and every staff as well as the efficiency and service delivery of organizations both in the developed and developing countries. Information and communication technologies have changed the face of the world we live in (Benson, 1998).

ICT enables people to communicate with family, friends and colleagues around the world instantaneously, gain access to global libraries, information resources and numerous other opportunities. Nelson, 2010 opined that information systems strategy is still not properly understood while ethics and behavioural issues are of concern. There are still staggering losses involved in information technology investment.

Competence is defined as the knowledge and skills required for performing and supporting business processes. They represent the basis for creating value in an organization. The following competencies are needed to achieving organizational and managerial success in the field of information technology; Technical Knowledge, Work Coordination, Problem Solving and Prevention, Communication and Service encompass and Accountability which eclipses those skills and abilities required to make decisions and take responsibility for work.

Since the year 2001, there has been a revolutionary growth in the telephony industry which is a major branch of information technology in Nigeria. Two years after the introduction of GSM in Nigeria, some researchers conducted an interview among medical practitioners in some organisations to find out the current level of utilization of telephones for customer care service delivery. They noted that managers of the organizations used their personal mobile phones to facilitate customer care at their own detriment. Currently, the number of GSM service providers in the country has increased significantly and all of them keep rolling out several service options or packages including internet services with varying benefits to attract customers (Agboola, 2003).

1.2 Statement of the Problem

The poor performances of businesses in organizations have grossly affected the overall gross domestic product of economic productivity of Nigeria; this has led to the present harsh economic condition, this May be as a result of the poor knowledge and application of information technology in businesses and organizations There is a problem of complexity of managing information technology and systems especially in the corporate environment where a lot is required in the effective application of information technology which has a lot to do with the competency of managers in the adoption of information technology.

1.3 Aims and Objectives of the Study

The aim of this study is to research on information technology competence on business managers. Meanwhile, the main objective of this study is to know the effect of Information technology competency on business managers. Specific objectives are:

  1. To know whether business managers can competently use information technology in carrying out their duties.
  2. To determine the level of competence in information technology among business managers.
  3. To know whether business managers are up to date with technological trends.
  4. To ascertain the factors limiting the use of information technology by business managers.

1.4. Research Questions

  1. Can business managers competently use information technology in carrying out their duties?
  2. What is the level of competence in information technology among business managers?
  3. Are business managers up to date with technological trends?
  4. What are the factors limiting the use of information technology by business managers?

1.5 Research Hypotheses

Hypothesis I
  • Ho: Business managers cannot competently use information technology in carrying out their duties.
  • H1: Business managers cannot competently use information technology in carrying out their duties.
Hypothesis II
  • Ho: The level of competence in information technology among business managers is very low.
  • H1: The level of competence in information technology among business managers is very high.

1.6 Significance of the Study

This research will serve as a resource base to other scholars and researchers interested in carrying out further research on information technology and its effect in the business world. This study also seeks to unravel the importance of information technology and the level of competency of business managers in terms of the applicability of information technology.

1.7 Scope of the Study

This study centers on information technology competency on business managers using IPNX Nigeria limited as the case study.

1.8 Definition of Terms


Knowledge communicated or received concerning a particular fact or circumstance


The act or process of communicating; fact of being communicated


The branch of knowledge that deals with the creation and use of technical means and their interrelation with life, society, and the environment, drawing upon such subjects as industrial arts, engineering, applied science, and pure science


Someone who is in charge of a business, department, etc


It is a systematic process of identifying, recording, measuring, classifying, verifying, summarizing, interpreting and communicating financial information.

Business Sector:

Is that portion of an economic system that is controlled by national, state or provincial, and local governments.


The ability to do something successfully or efficiently.


A person’s regular occupation, profession, or trad


This means facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject.

1.9 Organization of the Study

This research work is organized in five chapters, for easy understanding, as follows

  • Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study.
  • Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature.
  • Chapter three deals on the research design and methodology adopted in the study.
  • Chapter four concentrate on the data collection and analysis and presentation of finding.
  • Chapter five gives summary, conclusion, and recommendations made of the study

Chapter Five

Summary, Conclusion and Recommendation

5.1 Introduction

It is important to ascertain that the objective of this study was to examine the level of information technology competency of business managers.

In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of information technology competency on business managers.

5.2 Summary

The possibility that IT competency can provide firms with a basis of competitive advantage has received a great deal of attention (Tipping and Sohi, 2003). Although it is considered that IT investment has a positive impact on business results, it seems that the relationship does not occur in all cases (Badescu and Garces-Ayerbe, 2009). Tippins and Sohi (2003), in an attempt to shed light on the controversy cited above, proposed organizational learning as an intermediate variable in this relationship. Organizational learning is necessary to help IT investment cause better overall results. We consider that more effort is needed for understanding this phenomenon. Therefore, we set a new dependent variable closely linked to business results, the comercial success of innovation. According to previous studies, firms with more innovative performance also obtain a better overall performance (Baker and Sinkula 2009). We also included two intermediate variables, internal and external learning competency

5.3 Conclusion

This research proposes a definition and conceptual model of IT competence for business managers. Our definition and model are based on an extensive review of the literature, both in the domains of public manager competence and IT-specific knowledge, skills, values, and ethics. Our resulting three-dimensional IT competence model contains IT knowledge, skills, and personal attributes of different performance levels for public managers with various service duties. In addition to the implications for MPA programs detailed above, the proposed model possesses several potentially useful attributes for management. First, it allows identification of the domain of public service duties in IT competence, namely duty-universal and duty specific IT competence. For example, based on the model, we can easily construct IT competencies for public financial managers, police chiefs, human service officials, and so on that are either unique or common across various functions. These results have important implications for decision making on IT and internal and external learning competences, especially in the context of commercial success of innovation. This study also reinforces the new trends in research on the resources-based view which we seek for, not only to identify critical specific assets for a particular industry, but also to improve our understanding of how this happens in changing environments, by considering the dynamic capabilities

5.4 Recommendations

Haven completed the study, the researcher recommends that the mediating effect of internal and external learning competences should be taken into account in researchers studying IT competency and commercial success of innovation. The relationship between IT competency and commercial success of innovation needs further analysis from a longitudinal perspective. Future pieces of research could also distinguish between radical and incremental product innovation. Moreover, it is relevant to study other types of sectors, such as tourism sector (Alford and Clarke, 2009) and could be interesting to compare between different industries.

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