The Effect Of Information And Communication Technology On Workers’ Productivity In Nigeria Public Service
The Effect Of Information And Communication Technology On Workers’ Productivity In Nigeria Public Service
Abstract
The aim of the study is to examine the effect of Information and Communication Technology (ICT) on workers’ productivity in Nigeria public service. Four research questions guided the study. Descriptive survey design was used. The total population is 65 and the sample size is 50. Data on these aspects of information and communication technology was collected from businesses through 12 questionnaire instrument. The finding of this research work presents the general positivity that information and communication technology contributed to business growth which includes improvement in the function of workers and among others. Enormous number of factors such as human, technical and environmental factors plays essential effect in successful evolution of information and communication technology in modern business organization. Further still, some of the businesses have presented a positive and advantageous performance of using information and communication technology facilities in their businesses. The researcher recommended among others that institutions offering information and communication technology (ICT) and management course both private and public should adequately equip the students with modern business technological devices and tools.
Chapter One
Introduction
1.1 Background Of The Study
In today’s local, national and international business organizations, information is a priceless commodity, whatever form or pattern it takes, without up the minutes, accurate information most commercial organization.
Such business offices serve as nerve, hubs or center of information which take in, process store and relay data and messages in a host of situations, financing, selling, building, making, advertising, servicing or advising so as to enable all sorts of people to function in their jobs ranging from senior managers planning company activities over the next five to six years to start assistants querying the current retail price a product.
While manual and paper-based system of information processing are still much in use, in the form of book, diaries, letter, movies etc, more and more office facilities or gadgets are today being undertaken by electronic and computer-based technology (Yusut, 2005).
Information and communication technology, both in the private industry and large business organization is resourceful and fruitful. In some decades ago, in the early 1905s, business embarked on the first widespread use of computer primarily and basically as tools for recording and processing accounting analysis and transactions.
Thus, information technology has only really been part of business for about the last 24 years. Nonetheless information technology is one of the most paramount resources in today’s business environment. But what exactly is information and communication technology.
Ogwe Victoria (2016) defined information and communication technology as an umbrella term that includes all technologies for the manipulation and communication of information. In the same vein, Kabari L.G. (2015) sees information and communication technology as the use of technology in managing and processing information, especially in large organizations.
Further still, Aronu (1999) defines information and communication technology as the combination of two technologies’ computing and telecommunication (the cornerstone of information technology and the main purpose of which is to transmit representation of information (signals) between remote locations). One must admit that the modern business organization have been reshaped, compared to the business of years ago.
Again, history has it that man has to cross over oceans, spend huge amount of capital (money) and energy to transmit information or transact business. Since the evolution of computers, professionals/experts have contributed to research with a view of making computer a greater advantage to the business organization.
The modern business organization at present is connected to a global system of communication that ensures speedy information and business transaction. The global system of communication involves the use of computer, GSM, tax machine etc. buying and selling electronically is changing the pattern or the way people reason, think and carryout transaction all over the world.
Time, distance, and competitive product quality, is no longer the problem. This has triggered off increased economic activities and is having a considerable and remarkable effect on the modern business organizations in the world at large. The modern business organization should not be left out in this trend. Inspite of many business awkwardness, and hindrances ranging from poor computer appreciation to inadequate communication gadgets and facilities, the modern business organization must strive to harness the huge economic potentialities of internet in this amazing and galvanizing technology that has revolutionalise global economies.
1.2 Statement Of Problem
Today’s organizational environment is quite different from that of the past. The global competitive information technology, the quality service revolution, and diversity and ethics has force management of all kind of organizations to totally rethink and reschedule their approach to both operations and human resources. Because of the urgent and sudden shift, organizations are now more responsive to both their internal and external environments. The modern business organization is characterized by state of art information technology.
However, most modern business organizations inspite of the enormous benefits associated with technological advancement are yet to help pace with drastic change and measure and also the cost involved in acquiring the gadgets, training and retraining of workforce.
Also paramount is the general attitude to embracing the technology.
1.3 Purpose Of The Study
The main purpose of this study is to examine the effect of information and communication technology on workers’ productivity in Nigeria public service.
On a more specific terms, to
- To identify the roles of information and communication technology on the modern business organization.
- To identify the effect of information and communication technology on performance of the workers.
- To examine the attitude of organization and their workers towards the change brought about by information and communication technology.
- To identify the influence of information and communication technology on workers’ productivity in Nigeria public service.
This research work is concerned to enhance knowledge and eradicate difficulties encountered in the business organization in relation to the use of information and communication technology.
1.4 Research Questions
- What are the roles of information and communication technology on the modern business organization?
- What are the effects of information and communication technology on workers performance?
- What are that attitude organizations and of workers towards the change brought about by information and communication technology?
1.5 Significance Of The Study
It is hoped that, the finding and solutions of this research work will be of great benefit to the following.
1. Education Institutions:
It is believe that at the end of this study, the educational authorities will see the urgent and sudden need to introduce information and communication technology course to the academic curriculum and at the same time equip her students.
2. Government:
It will enable the government realize and discover the relevance of information and communication technology to the business and thus, stand to meet the challenges and ordeals posed by information and communication technology. It will also help the government plan her business policy along the path of information technology.
3. Students:
This research work will serve as a vital academic tool for students who may wish to write further on this topic.
4. Applicant:
It will also serve as an enablement to applicants by helping them to realize that to have a good knowledge of information and communication technology is very essential. Lastly, it will help them to plan for the way forward and have a good interface with information technology.
1.6 Delimitation/Scope Of The Study
This study was carried out in some selected organization spread within Rivers State. The study also covers the effect and problem (huddles) of information technology, again the modern equipment/gadgets used in communication.
1.7 Definition Of Terms
The following terms were in view according to their meaning.
Technology
This referred to the entities, both material and immaterial, created by the application of mental and physical efforts in order to achieve some value. It is also referred to tools and machines that may be used to solve real world problems.
Communication
This refers to the transmission of information from one computer system to the other in a particular geographical location in order to affect the attention of the recipient.
Information
This refers to things, objects, fact etc provided or sent to somebody either through electronic gadgets or oral means.
Business
This refers to an organization which aimed to earn profit by providing what the society need and want. It is the totality of all activities which take place in the provision and allocation of goods and services for private or general profits Johnny U.N (2015).
Organization
This is a forum, where people are systematically organized paramount with a particular aim, and purpose.
Chapter Five
Summary, Conclusion And Recommendations
5.1 Introduction
This chapter covers the summary of findings, the conclusion and recommendations. It also covers the limitations of the study and area for further research.
5.2 Summary Of Findings
This research work evaluated the effect of Information and Communication Technology (ICT) on workers’ productivity in Nigeria public service. From the investigation above the findings of this research work are as follows:
Information and communication technology contributes positively to business growth. This growth includes improvement in the function of workers and workers with skills to manipulate modern technologies while performing their duties.
Also effective communication can quicken the day-to-day running of business. Besides, information technology in business can as well fuel the functionality of workers.
It was also found that information and communication technology can bring about a positive change on the attitude of workers towards their duties.
Lastly, communication can bring about increase in sales and maintenance of customers.
5.3 Conclusion
In conclusion, information and communication technology is the strength (heart) of modern business organization. Without adopting information and communication technology, businesses will have serious limitations and consequences in the future and will imply the danger of lagging behind socially and economically with all the implications that this entails.
The study further shows that by using the information and communication technology (ICT) new techniques and tools in businesses grows in less time with profit. The new tools improve the business and become more sober in the operations and their effect on competitiveness needed to meet demands of clients (customers) since the industry perpetually experiences the entry of new firms and organizations.
5.4 Recommendations
Based on the findings of this study, the following recommendations are per.
- Agencies authorized with the development of business capabilities need to reorient the information and communication technology capability and communication linkage identified in this study.
- Since we are in the era of computer, organizations should strive to provide the necessary modern technological facilities needed in the modern business to ease the running of day-to-day business activities.
- Institutions offering information and communication technology (ICT) and management course both private and public should adequately equip the students with modern business technological device and tools.
- Workers should be given some in service training both practically and theoretically for the efficient and effectiveness of their duties and functions.
5.5 Limitation Of The Study
Pertinently, the following were the problem (huddles) encountered during the conduct or execution of this study among them which are:
i. Communication Difficulties:
This is one of the problem comforted during the execution of this research study, as a result of getting freeze and speedy access to some of the needed organization was not fragile (easy) as expected.
ii. Transportation Cost:
The art of moving from one business organization to another was not easy especially now that transportation is at a higher rate and sometimes the finance needed was not adequately available and that stood as a great limitation.
iii. Time:
This was greatly associated/include to the problem encountered during the execution of this research study. Because, as a student the time to do some other things such as reading doing of home works/assignment was limited in the course of executing this study.
iv. Poor Instrumentation:
To get the relevant instruments was nasty and hazardous in some cases in the conduct of this research study and that was a very big problem. However, even though there are such limitations; the study has some pertinent and indispensible credit to itself.
5.6 Suggestions For Further Research
Based on the findings of this research work, it is therefore pertinent to suggest that further researches should be taken in the following areas:
- Risk management on the adoption of information and communication technology on business growth.
- The haphazard’s to effective use of information and communication technology.
- Training programmes available for workers to operate modern business equipment.
- Redundancy and insubordination among workers in the usage of information and communication technology devices.
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