The Effect Of Electronic Payment Systems On Customer Satisfaction: A Case Study Of Dominion Shopping Mall, Ado Ekiti

Project and Seminar Material for Business Administration and Management BAM

The Effect Of Electronic Payment Systems On Customer Satisfaction: A Case Study Of Dominion Shopping Mall, Ado Ekiti


Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One

Introduction

  • 1.1 Background to the Study
  • 1.2 Statement of the Problem
  • 1.3 Objectives of the Study
  • 1.4 Research Question
  • 1.5 Significance of the Research
  • 1.6 Scope and Limitation of the Study
  • 1.7 Definition of Terms

Chapter Two

Literature Review

  • 2.1 Conceptual Review
  • 2.1.1 Electronic Payment Systems: Definitions and Components
  • 2.1.2 Customer Satisfaction: Conceptual Framework and Dimensions
  • 2.1.3 Intersection of Electronic Payment Systems and Customer Satisfaction
  • 2.2 Empirical Review
  • 2.2.1 Previous Studies on Electronic Payment Systems and Customer Satisfaction
  • 2.2.2 Findings on the Impact of Electronic Payment Systems on Customer Satisfaction
  • 2.2.3 Gaps and Contradictions in Existing Literature
  • 2.3 Theoretical Review
  • 2.3.1 Technology Acceptance Models and Customer Satisfaction
  • 2.3.3 Service Quality Theories and Electronic Payment Systems
  • 2.3.3 Relationship Marketing Theories and Customer Satisfaction in Retail Environments

Chapter Three

Research Methodology

  • 3.1 Introduction
  • 3.2 Research Design
  • 3.3 Population and Sample
  • 3.4 Sampling Technique
  • 3.5 Instrument of Data Collection and Source of Data
  • 3.6 Method of Data Analysis

Chapter Four

Analysis of Data and Results

  • 4.1 Introduction
  • 4.2 Presentation of Data
  • 4.2 Analysis of Data
  • 4.3 Discussion of Findings

Chapter Five

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • REFERENCES
  • APPENDIX
  • QUESTIONNAIRE

Complete Material Available


Get Complete Project Material

6,000 Naira

The Complete Material Will Be Sent to You in Just 2 Steps

Quick & Simple…


Step One Purchase

Make Payment (Through Transfer) of ₦6,500 to the Account Below

Zenith BankAcc No: 1225513212
Samphina Academy
Current Account

Or CLICK HERE To Pay With Debit Card


FOR STUDENTS OUTSIDE NIGERIA
CLICK HERE To Purchase Material ($25)

Step Two Purchase

Send the Following Details on WhatsApp ( 08143831497) After Payment

  1. Payment Details

  2. TOPIC: The Effect Of Electronic Payment Systems On Customer Satisfaction: A Case Study Of Dominion Shopping Mall, Ado Ekiti

The Complete Material Will Be Sent To You On WhatsApp After Receiving Your Details
T & C Apply


  Contact Our Help Desk


Need a Different Topic? Perform a Quick Search



List of Related Works

Click on Any Topic to Preview the Content

samphina.academy

Samphina Academy

Samphina Academy is an Online Educational Resource Center that is aimed at providing students with quality information and materials to aid them in succeeding in their academic pursuit.