E-Government And Efficient Service Delivery In Nigeria’s Public Sector (A Study Of Nigerian Immigration Services Abeokuta)

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E-Government And Efficient Service Delivery In Nigeria’s Public Sector (A Study Of Nigerian Immigration Services Abeokuta)


Objectives of the Study


The purpose of this study is to examine the E-government and efficient service delivery in Nigeria’s public sector using a study of Nigerian immigration services Abeokuta, Ogun State. The specific objectives includes the following:

  1. Evaluate the extend to which e-governance mechanism is adopted and implemented within the Nigerian Immigration Services (NIS) in Abeokuta.

  2. Assess the impact of e-government initiatives on the efficiency and effectiveness of service delivery by Nigerian Immigration Services (NIS) in Abeokuta.

  3. Investigate the challenges and barriers faced by the Nigerian Immigration Services in implementing and maintaining e-government services.

Research Question


The research questions to be investigated are:

  1. What is the extend to which e-governance mechanism is adopted and implemented within the Nigerian Immigration Services (NIS) in Abeokuta?

  2. What is the impact of e-government initiatives on the efficiency and effectiveness of service delivery by Nigerian Immigration Services (NIS) in Abeokuta?

  3. What are the challenges and barriers faced by the Nigerian Immigration Services in implementing and maintaining e-government services?

Research Hypothesis


  • Ho: E-government has no significant impact on effectiveness of service delivery in Nigeria’s public sector.
  • Ha: E-government has a significant impact on effectiveness of service delivery in Nigeria’s public sector.

Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses
  • 4.5 Discussion of Findings

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • REFERENCES
  • APPENDIX
  • QUESTIONNAIRE

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