Design And Implementation Of An Online Hotel Reservation System With Payment Integration (A Case Study Of Declen Hotel, Owerri, Imo State) 

Project and Seminar Material for Computer Science and Computer Engineering

Design And Implementation Of An Online Hotel Reservation System With Payment Integration (A Case Study Of Declen Hotel, Owerri, Imo State)


Abstract


Hotel Management System operates a global online hotel reservation system for business and leisure travelers. This study aims to develop and design an Online Hotel reservation and management system for Declen Hotel, as the case study is to understand and make use of the internet to solve some of the problems which are usually encountered during manual operations of the hotel management. It presents user-friendly features that will familiarize pleasure seekers on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the hotel. In addition, it will purvey supplement material in their front desk operation course. The methodology adopted in this study is the structured system analysis and design methodology (SSADM) which is a technical approach for analyzing and designing an application or system by applying object throughout the software development process. The programming language used is HTML, CSS, JAVASCRIPT, PHP, SQL and JQUERY. The reason why web programming languages was used is because, it is platform independent and it is a web based application. The developed online application will serve as a tool for them to increase booking and reservations of rooms in the Hotel without having to visit the Hotel Front Desk, the proposed system of an online hotel management system is set to find a more convenient, well organized, faster, reliable and accurate means of processing the current manual system of the hotel for both near and far customers.


Table of Contents


  • Cover page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract

Chapter One

Introduction

  • 1.1 Introduction
  • 1.2 Background of Study
  • 1.3 Statement of Problem
  • 1.4 Aim and Objectives of the Study
  • 1.5 Scope of the study
  • 1.6 Significance of Study
  • 1.7 Limitations of the Study
  • 1.8 Definition of Terms

Chapter Two

Literature Review

  • 2.1 Introduction
  • 2.2 Theoretical Review
  • 2.2.1 Method of Hotel Booking
  • 2.2.2 Method of Hotel Allocation
  • 2.2.3 Customer Exit in Hotel
  • 2.3 Concept of Hotel Registration
  • 2.3.1 Online Hotel Registration
  • 2.3.2 Usage of Online Hotel Registration Forms
  • 2.4 Web Portal for Hotel Management System
  • 2.4.1 Types of Web Portals for Hotel Management System
  • 2.5 Database for Hotel Web Portals
  • 2.5.1 Merits of Integrating Databases in Web Applications
  • 2.6 Empirical Review

Chapter Three

System Analysis and Design

  • 3.1 Introduction
  • 3.2 System Analysis
  • 3.2.1 Detailed Definition of the Problem
  • 3.2.2 Feasibility Study
  • 3.3 Methods of Data Collection
  • 3.4.1 Interview Method
  • 3.4.2 Observation
  • 3.4.3 Review of Related Literature Existing System
  • 3.5 Problem of Existing System of Drawbacks Identified in the Present System
  • 3.6 Data Preparation
  • 3.7 User Preparation
  • 3.8 System Control
  • 3.9 System Requirement
  • 3.9.1 Software Requirement
  • 3.9.2 Hardware Requirement
  • 3.9.3 People
  • 3.10 File Maintenance Module
  • 3.11 Main Menu Specification
  • 3.7.1 Input Specification
  • 3.7.2 Output Specification
  • 3.12 File/Database Specification
  • 3.13 Objectives of the New Design
  • 3.14 Overview of the Proposed Systems Flowchart
  • 3.14.1 System Flowchart
  • 3.14.2 Data Dictionary

Chapter Four

Systems Implementation and Discussions

  • 4.1 Introduction
  • 4.2 Justification of the Programming Language
  • 4.3 Program Structure
  • 4.3.1 Modularity
  • 4.4 Program Flowchart
  • 4.5 Implementation Details
  • 4.5.1 Coding
  • 4.5.2 System Testing
  • 4.5.4 File Conversion
  • 4.5.5 Changeover Procedure
  • 4.5.6 Commissioning
  • 4.5.7 User Manuals
  • 4.5.8 Maintenance Detail

Chapter Five

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • Appendix A – “Source Code”
  • Appendix B – “Object Program”
  • Appendix C: (List of Tables)
  • Appendix D: (List of Figures)

Chapter One


Introduction

1.1 Introduction

Hotel Management System operates a global online hotel reservation system for business and leisure travelers. To compete with the international e-marketplace, a great deal of attention should pay towards the optimization of user requirements to generate recommended hotel alternatives. In general sense, hotel management is the way of maintaining different activities of a hotel where a number of staffs are engaged to perform a number of these activities. At first let us take a glance to an ordinary hotel. For hiring a room in this type of hotel, the client needs to meet with the receptionist to collect the information of hotel facilities. After that he is to fill up the pro forma provided by the hotel authority, then he has to pay the defined amount of money and is offered room key for his/her rented room. He/she is then finishes the formalities a reception zone through these undergoing customs. But client always wants greater privacy and reliable security.

As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Limitation of the study and Definition of technical terms.


1.2 Background of Study

The real growth of the modern hotel industry took place in the United State of America in 1794. The real boom in hotel building came in the early twentieth century. This period also saw the beginning of chain operations under the guidance of E.M.(European Monasteries), who started by involving in investments, big profits and trained professional to manage the business. The management of the hotel system was virtually left in the hand of the front offices. The office in a hotel is the department responsible for sales of hotel rooms, through systematic method of reservation followed by registration and assurance of the rooms to the customers, this was done manually. This was boring and cumbersome, and has remained boring and cumbersome in hotels that still operate manually today.
The hotel industry is perhaps, one of the oldest commercial endeavors in the world. The first inns have existed since ancient time (e.g. along the Roman road system during the Roman Empire) to serve merchants and other travelers. Medieval European monasteries operated inns to guarantee haven for travelers in dangerous regions. The spread of traveling by stage coach in the 18th century stimulated the development of inns, as did the industrial revolution. The modern hotel was largely the result of railroads, when traveling for pleasure became widely popular, large hotels were often built near railroads stations.

Hotel is a building that provides lodging, meal and other services to the traveling public, provided they are in a position to pay and is in a fit condition to be received. Hence, the hotel provides foods, beverages and lodging to travelers and other paying guest. The development in hotel reservation and booking management continued gradually until recently when computer was invented as an electronic device that accepts input, manipulate data and produces information which is the output as required. Therefore a hotel which operates a computerized system will ensure that the program carries provisions for different tariffs, location and individual guest reference.


1.3 Statement of Problem

Sales and services are the fundamental tools in any business organization the profit and loss of any business depends on detailed information on sales and services made to aid in decision making and implementation, if accountability is not checked, then the business is sure to collapse, as a result in an any retail and hospitality business there is a need for a system that gives feedback to the management to aid decision making, this is where computerized hotel reservation and booking management system comes handy. We have too many problems associated with the manual system used which include:

  1. It takes more time to reserve room. So performance of the current system is slow.
  2. Difficulty in handling data accurately, security of data, data lost and viewing by unauthorized person.
  3. Retrieving information like reports and queries is very time consuming and almost impossible practicably if time is considered.
  4. Searching records of individual guest or customer takes time. (Update, Delete, and Edit), these types of method are not accessible using the manual method.

1.4 Aim and Objectives of the Study

The aim of the study is to Design and Implement an Online Hotel Reservation System with Payment Integration. In achieving this aim, the following specific objectives were laid out as follows to design and develop an application software that will:

  1. Provide a fast and convenient way to book/reserve hotel rooms
  2. Provide an easy way to automate information about the day to day activities of hotel such as record of attendance, computing of bill, tariff plan, as well as online facility for checking availability of rooms, ordering of food and also booking of the room and event hall.
  3. Facilitate increase in productivity, decrease paperwork, and ability to analyze trouble spot.
  4. Maintain security and secrecy of the hotel details.
  5. Provide accurate data when it is required.

1.5 Scope of the Study

The study focuses on the Design and Implementation of an Online Hotel Reservation System with Payment Integration using Hotel, Owerri in Imo State as a case study.


1.6 Significance of Study

The study is primarily aimed at increasing efficiency in operation, reducing time and running cost, monitoring and the recording of the activities and total administration in hotel by introducing a web-based Hotel reservation and booking management system Besides, this study is significance because its conclusions would be useful to:

  1. Human Resources Managers in the hotel and restaurants business
  2. The Federal, State and Local Government
  3. Scholars in the field of hotel and restaurant management

1.7 Limitations of the Study

During the course of this study, many things militated against its completion, some of which are:

1. Time Constraint:

The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.

2. Establishment Policies:

Establishment policies posed a serious limitation as most staffs are not ready to release information needed for this project work. There were lots of information needed from the staffs of this institution to enhance the study which took them time to release or they did not release at all for security purposes, hence the scope was reduced.

3. Research Material:

Availability of research material is a major setback to the scope of the study.

4. Frequent Power Failure:

This made the researcher append more money on fuel to ensure sustainable power.

5. Financial Constraint:

Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet).


1.8 Definition of Terms

Hotel:

An establishment providing accommodation, meals, and other services for travelers and tourists.

HTML:

Hypertext Markup Language is the standard markup language for creating web pages and web applications.

CSS:

Cascading Style Sheets is a style sheet language used for describing the presentation of a document written in a markup language like HTML.

Hospitality:

The friendly and generous reception and entertainment of guests, visitors, or strangers.

Online:

While connected to a computer or under computer control.

Tourism:

The commercial organization and operation of holidays and visits to places of interest.

Paperwork:

Routine work involving written documents such as reports or letters.

Reception:

The action of admitting someone to a place, group, or institution or the process of being admitted.

Reports:

An account given of a particular matter, especially in the form of an official document, after thorough. Investigation or consideration by an appointed person or body.


Chapter Five


Summary, Conclusion and Recommendation

5.1 Summary

Hotel Management System operates a global online hotel reservation system for business and leisure travelers. To compete with the international e-marketplace, a great deal of attention should pay towards the optimization of user requirements to generate recommended hotel alternatives. In general sense, hotel management is the way of maintaining different activities of a hotel where a number of staffs are engaged to perform a number of these activities. At first let us take a glance to an ordinary hotel. For hiring a room in this type of hotel, the client needs to meet with the receptionist to collect the information of hotel facilities. After that he is to fill up the pro forma provided by the hotel authority, then he has to pay the defined amount of money and is offered room key for his/her rented room. He/she is then finishes the formalities a reception zone through these undergoing customs. But client always wants greater privacy and reliable security.

This study aims to develop and design an Online Hotel reservation and management system for Declen Hotel, as the case study is to understand and make use of the internet to solve some of the problems which are usually encountered during manual operations of the hotel management. It presents user-friendly features that will familiarize pleasure seekers on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the hotel. In addition, it will purvey supplement material in their front desk operation course.

The methodology adopted in this study is the structured system analysis and design methodology (SSADM) which is a technical approach for analyzing and designing an application or system by applying object throughout the software development process. The programming language used is HTML, CSS, JAVASCRIPT, PHP, SQL and JQUERY.

The reason why web programming languages was used is because, it is platform independent and it is a web based application. The developed online application will serve as a tool for them to increase booking and reservations of rooms in the Hotel without having to visit the Hotel Front Desk, the proposed system of an online hotel management system is set to find a more convenient, well organized, faster, reliable and accurate means of processing the current manual system of the hotel for both near and far customers. The study is primarily aimed at increasing efficiency in operation, reducing time and running cost, monitoring and the recording of the activities and total administration in hotel by introducing a web-based Hotel reservation and booking management system.


5.3 Conclusion

For any system to survive it needs to store data successful system must gather data, analyze it to, create information and disseminate that information. Indeed, the ability of a system to gather data, interpret it and act on it quickly is a tract that can distinguish the winner from the loser in a highly competitive market place.

In conclusion, this innovation and findings will help in developing, educating Hotel staff, public sectors/guest, students etc. thereby enabling researchers to be exposed the user to a high level of knowledge on the importance and use of design and implementation system. It has been seen so far to be of immense help to Declen Hotel and other hotel of similar functions supporting staff helping or assisting Declen Hotel to reduce their work load and eliminate ghost guest in Declen Hotel Declen measures includes password protection of system, such that a user name and password is requested of a user (user authentication) in an attempt to login. This will help unauthorized login. The backup of data base, kept outside the computer room to serve as information recover reservoir in the days of uncertainties live as booking of etc.


5.4 Recommendation

Due to its ability to handle data, I recommend that this program must be run on system that uses more not less than 10gigabytes of hard disk space and at least 128 megabyte of RAM for fastness.

These recommendations are based on the fact that the sy stem requires visual basic and windows XP operating system to run. Window SP operating requires 1 gigabyte of hard disk space and 200 megabytes of hard disk space to start. Hence the above recommendations are necessary for the application to run.

This work is recommended to all researchers in the field of Winika Hotel booking control and monitoring team who are under operations and outside “filed research work” and to all the undergraduates of tertiary institutions who are in the department of compute science and to those technicians who are experts in program developers, including the management staff of Winika Hotel.


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